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By Valerie and Michael L. on 01/28/19
Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two tech...
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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By Brian J. on 01/27/19
Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well d...
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Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well done and clean-up was perfect. A great service person and a service-oriented company.
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By Maddy B. on 01/25/19
Shane was very professional. He explained the problem and outlined a course of action to rectify the situation. He was very polite and personable. I hope he will be the tech who will return to finish the job. Thank you for the service!

By John L. on 01/24/19
I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to sugg...
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I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to suggest the York LX model as a reliable alternative if we decided to replace our old furnace. He is a real asset to your company. In addition, thank you Tracy for your kind patience and expertise in helping us through our decision to purchase a new furnace.
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By Connie G. on 01/23/19
We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our ve...
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We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our vents at the back of the house. We live in a townhome so he had to walk around through snow to the leeway at the back as the snow was so high on the deck, the back door was inaccessible. He explained things well and was very pleasant. Thank you Zack! If you have an employee rewards program, we highly recommend Zack! Thank you Carleton.
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By kelly m. on 01/19/19
Patrick was punctual as usual and ever so professional. We would highly recommend him to any of our friends. Thank you Pat! Kelly and Gord Moore

By Garry B. on 01/19/19
I am sure Carleton will rectify my humidity problem. As mentioned in previous survey and recommendations by technician.

By Garry B. on 01/19/19
Pat arrived as promised. Diagnosed problem and will make recommendations as to correction required. He suspects unit is not sized for home requirements.

By Sarah P. on 01/18/19
Great service.

By Dave C. on 01/17/19
Shane was very thorough and got our furnace up and running quickly.

By Sarah P. on 01/17/19
Alfredo was very efficient, courteous and supportive. Thanks so much!

By Margaret B. on 01/15/19
(no comment)

By Morley B. on 01/14/19
5 Star service - We have used Carleton Refrigeration, Heating and Air Conditioning a few times now and were extremely pleased with the service right from placing the call to meeting with the Technicians. Patrick Thompson was here today and was extremely polite and...
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5 Star service - We have used Carleton Refrigeration, Heating and Air Conditioning a few times now and were extremely pleased with the service right from placing the call to meeting with the Technicians. Patrick Thompson was here today and was extremely polite and respectful of our home. He answered all our questions and explained what needed to be done. We would highly recommend this company for any heating or air conditioning needs. Morley Black
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By Dawson W. on 01/13/19
(no comment)

By Sandra C. on 01/10/19
Great service team! Within 40 min. of my call to ******, my service tech ******* arrived, repaired my furnace and stayed to make sure everything was working properly. ****** and ******* were so helpful and easy to deal with. They took the stress out of what could h...
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Great service team! Within 40 min. of my call to ******, my service tech ******* arrived, repaired my furnace and stayed to make sure everything was working properly. ****** and ******* were so helpful and easy to deal with. They took the stress out of what could have been a very bad day.
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By Marc P. on 01/05/19
Polite,professional and gets the job done.

By Alex L. on 01/03/19
James and Andrea have been a real pleasure dealing with. This company is straight up and honest and are really refreshing to deal with compared to other I have had to in the past. True professionals. Thanks James and Andrea

By James O. on 12/28/18
Excellent service and work. Great company with efficient professional staff

By Ken S. on 12/27/18
Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstratin...
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Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstrating very good interpersonal skills. I would suggest that should you need someone in sales and or management that you consider Shane. When I require a furnace check next year please appoint Shane to do the work. Ken Scott
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By James O. on 12/26/18
Troy was extremely professional. When he contacted me he advised his approx arrival time and was true to his estimate. He diagnosed the issue and quickly came up with a solution that resolved the immediate issue and also identified a problem to be addressed on his ...
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Troy was extremely professional. When he contacted me he advised his approx arrival time and was true to his estimate. He diagnosed the issue and quickly came up with a solution that resolved the immediate issue and also identified a problem to be addressed on his return visit. The quality of service I experienced with Troy will guarantee that I will be a loyal customer of Carleton. I have never had a problem with the Carletn Refrigeration or any of their employees. This is in stark contrast to my experience with my previous service provider Denoco of Smith's Falls.
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613-257-8282

Select any employee to see all their reviews.

James P
Rating:
(9 total reviews)
Andrea G
Rating:
(4 total reviews)
Cory H
Rating:
(7 total reviews)
Alfredo C
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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