We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our vents at the back of the house. We live in a townhome so he had to walk around through snow to the leeway at the back as the snow was so high on the deck, the back door was inaccessible. He explained things well and was very pleasant. Thank you Zack! If you have an employee rewards program, we highly recommend Zack! Thank you Carleton.
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5 Star service - We have used Carleton Refrigeration, Heating and Air Conditioning a few times now and were extremely pleased with the service right from placing the call to meeting with the Technicians. Patrick Thompson was here today and was extremely polite and respectful of our home. He answered all our questions and explained what needed to be done. We would highly recommend this company for any heating or air conditioning needs. Morley Black
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Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstrating very good interpersonal skills. I would suggest that should you need someone in sales and or management that you consider Shane. When I require a furnace check next year please appoint Shane to do the work. Ken Scott
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Troy was extremely professional. When he contacted me he advised his approx arrival time and was true to his estimate. He diagnosed the issue and quickly came up with a solution that resolved the immediate issue and also identified a problem to be addressed on his return visit. The quality of service I experienced with Troy will guarantee that I will be a loyal customer of Carleton. I have never had a problem with the Carletn Refrigeration or any of their employees. This is in stark contrast to my experience with my previous service provider Denoco of Smith's Falls.
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I have dealt with Troy Mordy on four occasions in the last year or so. I find him highly competent, personable and very professional. He was always punctual and well equipped. Two of the jobs he came to, not knowing exactly what was required for a fix. Everything he needed was in that well supplied and professional looking truck. I can’t say enough about Carleton Ref. And that goes for the people I dealt with in the office. By the way, I’m not related to anyone from Carleton Ref. or am I working for this company.
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