Orlando is a professional technician who conducted a thorough inspection of my two units and also cleaned the filters and replaced the insulation around the cooling units. You can trust this firm to provide you with an honest inspection and not use their maintenance plan to sell you something you don't need.
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If I could give 0 stars, I would. You cannot trust that a technician will actually show up when they say they will. I had a paid for maintenance visit scheduled and no one showed up, even though I received numerous confirmation text messages. The technician said that he called to cancel (only a few hours before the scheduled appointment), but I did not get any voicemail or text with this information. In addition, no one else would come out. On top of this, there are so many different phone numbers and people doing scheduling that you can't get through to pinpoint one person to actually get the situation resolved and their communications are incorrect. It is unprofessional and unacceptable to have to sit around and wait for a technician to not even show up and still receive texts saying they are coming. In addition, I think that my family member was ripped off for what was paid for. I would not recommend this company.
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After Orlando left my home, I heard a clanking noise that came from my attic. I thought maybe the cover from the heating unit he had repaired had fallen off. When I went into my attic to investigate, I was surprised to see the cover had fallen off of the unit that was working, not the unit he repaired. I could see fresh handprints in the dust. I discovered that Orlando had tampered with my working unit by switching the on/off switch to the off position and in his hurriedness did not put the cover back on properly. Now I question his repair to my other unit and if he sabotaged or damaged it in some other way I am unaware of. I found him to be dishonest in tampering with my working unit and I now have serious concerns about whether or not his repair is safe or not for me and my family.
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I had a real emergency with my AC unit. It would not turn off and the temp was 65 with no way no turn up the heat. I called CAL AIR and Orlando showed up within 30 minutes. I explained the problem and showed him the work order for the last year showing the same problem and correction with a new board. He when up on the roof to examine the AC and told me that he fixed the problem. After testing the AC unit it now is working properly. During the time Orlando was working on the AC he was very pleasant and patient.
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I highly recommend Cal Air for its efficient and professional HVAC maintenance service which come in a very affordable contractual price. I don’t have to make a call to schedule the maintenance services as Cal Air makes it their obligation to me. Richard H and Orlando Alcaraz, its last two crews that serviced my HVAC did a good job in maintaining my units in a very good working condition. Kudos to Cal Air.
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So Far, So good. Day 1 Complete and everything works as advertised. The process isn't complete yet but mechanically the heater is working great. the Air Conditioner wont be used until May so it's hard to rate when you have no usage on a major component X2 as we replaced 2 HVAC units. the team was nice, respectful and answered all our questions. They had their hands full in our attic with 2 units. Because the units were so large, the attic access wood trim was removed and destroyed in order to get old out, and new in. We are awaiting the construction company that Cal Air uses to set up an appt to replace the broken trim. Once that is complete we await summer. I am confidant our Air Conditioning worries will be over. Cal Air had great ratings for service and their price was ballpark so that is why we chose them. I'd give 5 stars if it were summer and we could verify the cooling, but we can't. Cheers
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