Awesome service! We came home to a cold house and made an evening call to CTI Mechanical. Within minutes we received a text saying Zach was enroute to our house. We even received a picture so we knew who to expect! Zach came in, covered his shoes, and quickly fixed our furnace. Within an hour from the time I called, our furnace was fixed and running. Zach was professional and took time to explain what had gone wrong. The price was reasonable, too. Thank you to CTI Mechanical for making this a smooth and pleasant experience!
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In February, in Michigan, our commercial HVAC unit had an issue that caused carbon monoxide to enter our building. We had to shut the furnace off, vacate the building, and make a repair/replace decision. CTI Mechanical gave us different options which helped us to make our decision. They went out of their way to pick up a unit in Chicago and installed it the next day. Amazing service!
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I have been very happy anytime I have had CTI out for maintenance or repairs. Today Zach was out for a repair on my furnace and got the job done very efficiently. He was here for several hours and kept me updated on the progress of the repair. He was friendly and went above and beyond. I would certainly give five stars to CTI!
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I feel like he told Me exactly what I already knew and told them over the phone what I suspected was wrong with my furnace. They didnt have the part when he got here, which was fine, but he then left and called back minutes later to tell Me that they had the part for $330, which I feel was over priced for a induced motor. Every where that I checked around for pricing was no more than $200 the cheapest being $119 on Amazon. I then went on google asked how to trouble shoot a induced motor. Long story short they told Me to shut off the power to the furnace then see if the wheels on the motor spin with a flat head screw driver. I went to spin the wheels and the wheels were stuck because a hard piece of plastic of some sort was stuck in between. Once that popped out I spent the wheels a few more times manually then powered everything back on and now I have heat! Im out of $70 for him coming out to do ABSOLUTELY nothing plus I would have been out of $330 if I had told him to come back! Instead I told him I would call them back! Overall, he seemed nice!
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