My husband contacted CTI Mechanical Contractors Inc. today to check out our college daughter's furnace. We live on the other side of the state and were concerned about a gas smell coming from her condo furnace. Tina at CTI was very accommodating and friendly, she was able to send out Evan within the hour to inspect the unit. Evan was professional, knowledgeable and reassuring. He thoroughly inspected the furnace and ran some tests for leaks and such, then he took the time to speak to us over the phone of his findings. Thank you so much!
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I used to have CTI Mechanical as a customer of mine before I retired. I was always so impressed by their professionalism as well as their honesty and dedication to both their employees and their customers. We just had them out for a furnace tune-up an found that everything is in good shape. Whew! With a wedding to pay for, that is a real relief! I recommend these folks very highly! I always have a "go to" for all the service work our home and cars need, and CTI is most certainly our "go to" when it comes to heating and cooling! A organization and employees!
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We'll awoke at 4:30 in the morning with no heat. At 8:00 am we called several contractors in Battle Creek and we're told this is their busy season. The soonest they could be here was 4 days away. Ashley at CTI listened patiently to my panic laced story and told me that they could have a repair person to my home between 3:00 and 5:00 p.m. today! As it was quite chilly outside, and inside, I was thrilled. I received a text confirming my appointment, and another text at 2:30 saying at the technician was on his way. Evan was very knowledgeable, polite, and seemed very concerned about our safety and well-being as the informed us that we had major issues and needed a new unit. He took the time to show the issue to my husband, and then in addition to me as well. He explained in language we understood, he was clear and concise. Although the outcome of his visit is not a happy one, we are very happy with Evan and with the way he handled today's visit.
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