I feel like he told Me exactly what I already knew and told them over the phone what I suspected was wrong with my furnace. They didnt have the part when he got here, which was fine, but he then left and called back minutes later to tell Me that they had the part for $330, which I feel was over priced for a induced motor. Every where that I checked around for pricing was no more than $200 the cheapest being $119 on Amazon. I then went on google asked how to trouble shoot a induced motor. Long story short they told Me to shut off the power to the furnace then see if the wheels on the motor spin with a flat head screw driver. I went to spin the wheels and the wheels were stuck because a hard piece of plastic of some sort was stuck in between. Once that popped out I spent the wheels a few more times manually then powered everything back on and now I have heat! Im out of $70 for him coming out to do ABSOLUTELY nothing plus I would have been out of $330 if I had told him to come back! Instead I told him I would call them back! Overall, he seemed nice!
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I have a 31 year old Series 2 Burnham natural gas boiler. I was lucky enough to have a knowledgeable technician, Brandon, come out and service it. He did an amazing job of diagnosing the issue, and repaired the boiler without fault. He explained each step, as well as give advice how to make sure we never had a reoccurring issue. Update: I had Tony M. And Bob As my field service specialists today for a new home I recently purchased. This house had not one but two gas boilers. They were very polite, professional, and gave me a great breakdown of the individual boilers. Always great service when working with CTI!
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