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By Donald W. on 03/26/20
They did a very good job. They were here when they said they would. They were very profisional

By Christine Z. on 11/25/19
Having been excited to work with your company only to be so very disappointed. I dont appreciate the sales gimmick or the ploy to get my personal information. Please kindly remove me from your contact list.

By Jason B. on 07/05/19
WORST experience and customer service EVER. I called to have them simply root out a sewer line. Tech called me with a $430.00 estimate to do the job. I told him that was way to expensive. He informed me not to fall for the other company's 'bait and switch' $99.00 s...
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WORST experience and customer service EVER. I called to have them simply root out a sewer line. Tech called me with a $430.00 estimate to do the job. I told him that was way to expensive. He informed me not to fall for the other company's 'bait and switch' $99.00 special. I said I would not pay that much for a cleanout. He locked up and left. I called customer service to ask that they forgive the $49 minimum fee. They did not. I guess they feel once they have you hooked, you will pay - either not knowing any better (that they are ripping you off), or that you are already in it $49. TERRIBLE TERRIBLE way to run a company. Called Garvins Plumbing. Total Bill : $106.00.
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By Jason B. on 07/05/19
WORST experience and customer service EVER. I called to have them simply root out a sewer line. Tech called me with a $430.00 estimate to do the job. I told him that was way to expensive. He informed me not to fall for the other company's 'bait and switch' $99.00 s...
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WORST experience and customer service EVER. I called to have them simply root out a sewer line. Tech called me with a $430.00 estimate to do the job. I told him that was way to expensive. He informed me not to fall for the other company's 'bait and switch' $99.00 special. I said I would not pay that much for a cleanout. He locked up and left. I called customer service to ask that they forgive the $49 minimum fee. They did not. I guess they feel once they have you hooked, you will pay - either not knowing any better (that they are ripping you off), or that you are already in it $49. TERRIBLE TERRIBLE way to run a company. Called Garvins Plumbing. Total Bill : $106.00.
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By James S. on 04/04/19
You get what you pay for. Experience, Expertise, Guaranteed work. Rick and Chris did an amazing job installing a variety of items.

By Robert M. on 01/17/19
Ron was committed to doing the best for the customer; was willing to share his knowledge so that I could understand todays heating technology. I judged him very competent.

By Ronda L. on 01/09/19
Aaron and his helper, were very courteous, efficient and clean. I was wondering how they keep so clean when all the places I'm sure they crawl into. Overalls in the truck maybe? I really was impressed and enjoyed the fact that they still had their sense of humor in...
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Aaron and his helper, were very courteous, efficient and clean. I was wondering how they keep so clean when all the places I'm sure they crawl into. Overalls in the truck maybe? I really was impressed and enjoyed the fact that they still had their sense of humor in the afternoon after what I suspect was a rough day.
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By Ryan P. on 01/05/19
Tech was friendly and knowledgable!! Very helpful I'm diagnosing leak with water softener

By Melissa R. on 01/05/19
Great service, very informative and helpful staff members. They communicate when a technician will be arriving and will immediately call with any delays.

By ROBERT T. on 01/02/19
Zach was very professional and efficient doing our heater check today. arrived on time and completed the job quickly

By Brent & Barb P. on 01/02/19
Jeff J and David S very professional, answered all questions, did a fabulous job! Will recommend Brothers to all. Thank you!

By Charlie J. on 01/01/19
Daniel Tucker did a great job for us and went above the call of duty in getting our water heater back up and running. Whewww great to be able to take a hot shower again.

By William B. on 12/31/18
(no comment)

By Beth Z. on 12/29/18
The technicians and professionals at Brother's Plumbing are outstanding. Their diagnostic services are spot-on, their professionalism makes them a pleasure to work with. They are always on time, careful not to drag in dirt, etc. from the exterior and clean up after...
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The technicians and professionals at Brother's Plumbing are outstanding. Their diagnostic services are spot-on, their professionalism makes them a pleasure to work with. They are always on time, careful not to drag in dirt, etc. from the exterior and clean up after themselves. I couldn't be happier. Made excellent recommendations for my sprinkler system that made it so much more efficient.
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By Hale K. on 12/29/18
Fast and efficient diagnosis of a plumbing leak and fix. Much appreciated.

By Mary L. on 12/28/18
Mark was very helpful and knowledgeable

By Molly D. on 12/27/18
Mark and his assistant Jonathan from Brothers did an excellent job of servicing my furnace. They were on time, polite, efficient and knowledgeable. Thanks for great service! Molly D

By Cayla S. on 12/26/18
Johnny M was great to work with. Will definitely reccommend him to friends. Great guy to deal with in the sense that he was very personable and professional at the same time. Was even great around my 9mo baby girl who loved to smile at him. Johnny did an excel...
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Johnny M was great to work with. Will definitely reccommend him to friends. Great guy to deal with in the sense that he was very personable and professional at the same time. Was even great around my 9mo baby girl who loved to smile at him. Johnny did an excellent job on the requested work. Fixed our problems quickly, explained what had happened and the work he did. Continued to explain the next steps that we would need to finish the remaining bathroom projects. I would have him back any time to work on my house. Thanks again Johnny, pleasure doing business with you. Thanks, Fletcher S
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By Craig S. on 12/26/18
Jeff is a great Guy! Very Detailed explanations, Great Work and Very Clean Work area. If you are looking for someone to trust in your home this is they guy!

By Jim H. on 12/24/18
(no comment)
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Select any employee to see all their reviews.

Robert M
Rating:
146 total reviews!
Joe R
Rating:
132 total reviews!
Wendi Y
Customer Service Rep.
Rating:
(3 total reviews)
Stephen D
Customer Service Rep.
Rating:
(260 total reviews)
Mark W
Rating:
(126 total reviews)
Zolie B
Rating:
(118 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Brothers Plumbing Heating and Electric has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Brothers Plumbing Heating and Electric. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Sharon S has a 4.5-Star average rating and a total of 202 total reviews
202 total reviews
I have been with Brothers since October 2013. I’ve completed my professional phone training with Brothers and look forward to providing you with remarkable service that will make you smile!
By Roger B. on 09/16/17
Clogged drain the team snaked it and it works great now. The building is over 40 years old and this is the first drain issue.

By Kim N. on 09/09/17
Brothers Plumbing was great. they were professional, knowledgeable, and I was pleased with the work.

By wendy F. on 09/05/17
This organization was nothing but professional in a difficult time when our kitchen sink exploded. They were responsive and highly knowledgeable. As a homeowner, it is very challenging to have to negotiate with flaky vendors/contractors -- I recommend Brothers for ...
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This organization was nothing but professional in a difficult time when our kitchen sink exploded. They were responsive and highly knowledgeable. As a homeowner, it is very challenging to have to negotiate with flaky vendors/contractors -- I recommend Brothers for any plumbing job. While I hope I don't have to call them in the future, if the need arises they are first on the list.
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By Larry F. on 09/01/17
everybody at brothers is always courteous, helpful, knowledgeable, & excellent at performing work

By Ralph/Donna K. on 08/26/17

By Ralph/Donna K. on 08/26/17
Very knowledgeable . Explained things thoroughly and was very patient in doing so with a senior citizen. I really appreciate the phone call prior to scheduled arrival. I wish more companies would do this.

By Ron/Dianna B. on 08/24/17
I've been a customer of Brothers Plumbing for over 20 years .The service has been impeccable. The technicians have been very knowledgeable and efficient. They are always prompt, friendly, wear booties once entering my home. The work has been done correctly and my h...
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I've been a customer of Brothers Plumbing for over 20 years .The service has been impeccable. The technicians have been very knowledgeable and efficient. They are always prompt, friendly, wear booties once entering my home. The work has been done correctly and my home was left clean. Brother's is .my company of choice for plumbing issues. Thanks Brother's Diana Brazelton
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By Ron/Dianna B. on 08/24/17
I've been a customer of Brothers Plumbing for over 20 years .The service has been impeccable. The technicians have been very knowledgeable and efficient. They are always prompt, friendly, wear booties once entering my home. The work has been done correctly and my h...
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I've been a customer of Brothers Plumbing for over 20 years .The service has been impeccable. The technicians have been very knowledgeable and efficient. They are always prompt, friendly, wear booties once entering my home. The work has been done correctly and my home was left clean. Brother's is .my company of choice for plumbing issues. Thanks Brother's Diana Brazelton
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By David & April P. on 08/22/17
Even though Tim was the bearer of bad electrical news for my home, he was an absolute pleasure to deal with. What a positive and friendly and easy going person to do business with! Thanks Brothers.

By Dawn F. on 08/18/17
Competent, friendly employees. I'm happy with the plumbing that was completed on my house.

By April S. on 08/13/17
I agreed to let Scott connect the gas to my cooktop and extend some pipes under my sink, even though the price was Schroeder because I thought the job would be done right. However, he drilled into my brand new floor and the toe kick of the cabinet and splintred the...
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I agreed to let Scott connect the gas to my cooktop and extend some pipes under my sink, even though the price was Schroeder because I thought the job would be done right. However, he drilled into my brand new floor and the toe kick of the cabinet and splintred the floor of the other one, too! So, for $900 I have 2 cabinets and a floor that need to be repaired. I would NEVER use them again because they won't even give me half the money I paid back. They are going to pay to fix the things that were damaged, but it never should have happened.
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By Jim & Joyce M. on 08/09/17
This business is very efficient. They set up their appointments well and stick to them. Their prices may be higher than some companies but they did a lot of work that I thought was above what their quote covered and in very challenging circumstances as the temperat...
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This business is very efficient. They set up their appointments well and stick to them. Their prices may be higher than some companies but they did a lot of work that I thought was above what their quote covered and in very challenging circumstances as the temperature was 97 degrees outside and above 150 degrees while they were working in the attic to install a roof mounted evaporative cooler. I would have liked to had a better explanation of what the installation involved prior to beginning, but every person on the team was courteous and hard working. We had some problems with getting the city to inspect the work but am not sure that had anything to do with Brothers' involvement.
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By Marvin R. on 08/08/17
I have been a customer of Brothers for a while now and I must say they are truly professional at what they do, from scheduling to providing service for you. They have always been curtious, promt and on time with their service calls. Even if they are a little behind...
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I have been a customer of Brothers for a while now and I must say they are truly professional at what they do, from scheduling to providing service for you. They have always been curtious, promt and on time with their service calls. Even if they are a little behind, they still call and left me know that and I really appreciate that. To all who work for Brothers keep up the outstanding work cause it greatly appreciated.
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By Lee F. on 08/03/17
Very competent and found that I had no plumbing problem, just a crack in the grout causing a leak. Thanks!!!

By Larry/Pam R. on 08/03/17
Sharon, the dispatcher, was very friendly and helpful. An opening came up earlier than the scheduled time, she let me know and the team came earlier. Robert and his assistant/trainee showed up, got right to work, and got the job done. They were very efficient and g...
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Sharon, the dispatcher, was very friendly and helpful. An opening came up earlier than the scheduled time, she let me know and the team came earlier. Robert and his assistant/trainee showed up, got right to work, and got the job done. They were very efficient and gave me some information on drain maintenance that I wasn't aware of. Everyone was very professional, yet very friendly and helpful.
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By Cale/Karen B. on 07/25/17
Pricing is unacceptable. Declined repairs to be completed, even though Brandon and dispatch were both excellent, I would not work with Brothers in the future, nor would I recommend them.

By Jon S. on 07/25/17
I ordered a new furnace from Brother's and they met all my expectations. Dustin, my lead installer, was great! He showed up on time. Got the job done on schedule. Answered all my questions and left the job site better than it was when he showed up!

By Mary L. on 07/22/17
Roy arrived on time for my appointment. He listened to my concern about my sprinklers. He was able to fix and get my sprinklers working with less than I thought was needed saving me money. Roy was very respectful and conscientious during the job.

By Michael K. on 07/12/17
Great service, appreciated Jeff and his willingness to help us learn more about our HVAC system

By Bridget B. on 07/10/17
We have a 2.5 year old house by DR Horton and we have had a million issues with. Smith and Willis put our air conditioner in and when we called them about our air not working we got a sorry we only do a 1 year warranty and basically tough luck on a 2 year old home....
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We have a 2.5 year old house by DR Horton and we have had a million issues with. Smith and Willis put our air conditioner in and when we called them about our air not working we got a sorry we only do a 1 year warranty and basically tough luck on a 2 year old home. Brothers plumbing fixed our air and was able to at least get us a credit for the part under a warranty from the manufacturer. They did a great job and were very understanding about our issues.
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