Bratcher Heating & AC -Bloomington
CALL TO SCHEDULE
309-454-1611
By Pam R. on 02/15/19
Ken L was out to perform a pressure test on my 30 yr old furnace, and sadly it failed miserably. Ken was concerned and instructive so far as CO detector use and actions should they alarm. Well done.

By Nancy on 02/04/19
We are very pleased with our fireplace repair by Ken. It has been working well and we are thankful. Ken was .Professional in explaining the repair to us. He was a big hit with our grand children also. We love our fireplace, and thank you for your service.

By Nancy on 02/04/19
We are very pleased with our fireplace repair by Ken. It has been working well and we are thankful. Ken was .Professional in explaining the repair to us. He was a big hit with our grand children also. We love our fireplace, and thank you for your service.

By Mike W. on 01/27/19
I absolutely love the Way by fireplace looks with the new insert that your folks professionally installed.

By Paul B. on 01/26/19
We were having problems with our gas fireplace. As soon as Terry walked in he said the logs weren't right and after just a few seconds after telling him what happened he got the fireplace running. He got the logs in the right arrangement added something to the bott...
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We were having problems with our gas fireplace. As soon as Terry walked in he said the logs weren't right and after just a few seconds after telling him what happened he got the fireplace running. He got the logs in the right arrangement added something to the bottomed to make it look like real embers. Made sure everything was working. It is running excellent now He was so helpful I would recommend him to everyone. Will use Him and Bratchers again.
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By Angela V. on 01/23/19
Justin went above customer service! He was professional and courteous. He installed a remote start for our fireplace. They had the part in stock and it was installed right away. He explained how everything worked and what to watch for with batteries, remote, etc. h...
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Justin went above customer service! He was professional and courteous. He installed a remote start for our fireplace. They had the part in stock and it was installed right away. He explained how everything worked and what to watch for with batteries, remote, etc. he really took the time to help!
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By Scott S. on 01/22/19
Geo-thermal unit wasn’t working, they were there to fix in under 6 hours on a Friday afternoon. They have always been very timely and courteous.

By Sandy T. on 01/21/19
Such a dependable business to deal with and always very efficient. Love the way they respond quickly and always keep me updated re: arrival.

By JD S. on 01/21/19
Ken has been our tech for at least the last 4 years. Always courteous, knowledgeable and very respectful. If you have a Geothermal unit, contact Bratcher for any of your needs and you won't be dissapointed.

By Reeves D. on 01/19/19
Terry L called prior to arriving to give me an estimate of his arrival. I had an email with Terry’s picture so I knew who to expect. Terry spent a good amount of time checking the system and discussing the issue I had experienced. He made sure the system was oper...
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Terry L called prior to arriving to give me an estimate of his arrival. I had an email with Terry’s picture so I knew who to expect. Terry spent a good amount of time checking the system and discussing the issue I had experienced. He made sure the system was operating correctly and wasn’t showing the symptoms I had seen. He was professional and pleasant. I would recommend Terry L for your service needs.
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By Tom k. on 01/18/19
Very professional and knowledgeable good job

By Richard S. on 01/18/19
Very polite and knowledgable. Will call you for service again.

By Patti & Dave M. on 01/18/19
Jim was fabulous! Love my new furnac

By Charles S. on 01/18/19
Alex and his crew arrived right on time, introduced themselves and put tarps down to protect our carpets. They were done by 2 PM and asked me to come down stairs to inspect their work, give me operational instructions and answer all my questions. Their work was e...
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Alex and his crew arrived right on time, introduced themselves and put tarps down to protect our carpets. They were done by 2 PM and asked me to come down stairs to inspect their work, give me operational instructions and answer all my questions. Their work was excellent (I have previously installed HVAC systems). When they left the work area was cleaner than when they arrived. Overall an A+! I will use Bratcher again and refer them to my friends.
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By Joe W. on 01/16/19
(no comment)

By Dennis B. on 01/16/19
I have been a long time customer and feel the work they have done for me to always be great! I have left a 3 star review today because my appointment for my annual service was for 8 am and the technician didn't arrive until 8:20 am. I also found out after he arri...
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I have been a long time customer and feel the work they have done for me to always be great! I have left a 3 star review today because my appointment for my annual service was for 8 am and the technician didn't arrive until 8:20 am. I also found out after he arrived that the appointment was supposed to last 1 - 1.5 hrs and no one ever explained that to me ahead of time, making me late arriving to work.
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By robert k. on 01/16/19
Big shoutout to Ken L! Because of him I will continue to use Bratcher's services. Ken was courteous, knowledgeable, and a consummate professional. Long story short, I had someone come out to fix my furnace which didn't go according to plan. Nonetheless, Ken and the...
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Big shoutout to Ken L! Because of him I will continue to use Bratcher's services. Ken was courteous, knowledgeable, and a consummate professional. Long story short, I had someone come out to fix my furnace which didn't go according to plan. Nonetheless, Ken and the rest of the service team made it right and made for a good experience. The ladies in the office Krista and Lisa were also friendly and professional. I recommend Bratcher for sure.
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By John O. on 01/15/19
This happened Monday 1/14/2019, I turned up the heat when I woke and our Geo System did not respond to the heat adjustment. It took 1 1/2 hours before the heat started to warm the house. I called for service and I was put on a service call, the office staff said th...
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This happened Monday 1/14/2019, I turned up the heat when I woke and our Geo System did not respond to the heat adjustment. It took 1 1/2 hours before the heat started to warm the house. I called for service and I was put on a service call, the office staff said that the service Tech would call before arrival. I got a call from Matt C. and he arrived within a half hour. He checked everything that could have gone wrong and found the system to be working well. Our Geo may well have had a hiccup but Matt did all he could to assure we had heat in this cold weather. Thank You Bratcher and Matt C. for taking care of our service.
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By Eddie T. on 01/15/19
Couterous, knowledgeable and very professional Josh was simply outstanding.

By Bruce O. on 01/14/19
You can't ask for better service from start to finish for install to just service call. Great to work with.
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CALL TO SCHEDULE
309-454-1611

Select any employee to see all their reviews.

Ken L
Rating:
34 total reviews!
Nolan W
Rating:
21 total reviews!
Tim K
Rating:
(20 total reviews)
Matt C
Rating:
(18 total reviews)
Seth A
Rating:
(17 total reviews)
Josh F
3 Years
Rating:
(16 total reviews)

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Customer service is always a top priority at Bratcher Heating & AC -Bloomington. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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