I was very unhappy for several reasons. First I feel like Bragg Plumbing took advantage of the fact that I was without heat at a very cold time. They charged me $468 to replace a part that cost less than $50, was held in by one screw, and took the serviceman less about 30 minutes from start to finish. So it meant I was paying about $800/hour for a repair. Second the serviceman made no attempt to remove his shoes or come prepared with disposable shoe covers before walking all over my carpeted home - despite the fact that he saw me remove my shoes as I went inside in front of him. Then when I went to inspect the furnace after he left, I could immediately see from the uneven gap in the covers that he had reassembled it incorrectly. I removed the furnace covers and reinstalled the one he had put in upside down. Finally. I called the owner to discuss, and was told he would return my call the next day. Three days have gone by, and I have never received a call back. Don't be a sucker for their low service call fee - you will regret it in the end. Howard Hill
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Todd responded to our house in Novato to fix our old outdated heater. He found it should be replaced and gave us a quote immediately. I called him one month later wanting to replace our heater with a 95% one. He completed the job within one week, was friendly, efficient, responsive and explained all details. Bragg plumbing is highly recommended.
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I needed service quickly and Bragg was able to get someone to me within an hour. The technician (Sean I think his name was) was knowledgeable, courteous and very professional. He solved/fixed the problem quickly and did a few other things that I hadn't thought about related to the furnace issue I had called about. Great service!
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**** and **** installed two new furnaces at our home. They were efficient and courteous. Work was begun and finished in the predicted time. Our continued use of the services of Bragg Plumbing and Heating has been very satisfying. Projects such as the one described here are never inexpensive, but we believe the price was fair.
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I don't like writing bad reviews but I feel like I should given the circumstances. I had a water heater installed by this company, and less than a month later it comes to my attention that water is leaking from the water heater closet. The Plumber who did the installation comes back and tells me that the problem isn't the water heater (and therefore not covered in the warranty), the leak is from the pipe behind it, and it will be a major job to fix which will take 2 plumbers, involve going under the house, and cost more than the initial water-heater installation. I had a different plumbing company come by and do the job (for much less expensive) and it turned out to, in fact, be a quick job (less than 2 hours and did not require going under the house), and after looking at where the leak was, the plumber told me that he believes the person who installed the water heater (Bragg plumbing) had inadvertently pinched the water supply line when installing the water heater, causing the leak in the first place. So basically: Expensive water heater installation that created a separate issue that Bragg Plumbing wanted more money to come fix.
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This is a first-class operation. We have a Bryant heat pump and a great water filtration system. **** and ****** are the people that helped us, and they are both smart and capable. We actually live better -- the house is warmer, the water much more pure. Can't recommend them highly enough.
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The installation was excellent (the HERS Tester was impressed) and they were able to diagnose the problem on short notice and come the next day to replace the furnace. There was an issue with the Thermostat which they came back first thing the next day and fixed. I was a bit surprised at the cost and the new CA laws about fixed price repairs made it hard to determine labor versus materials. It also took longer than necessary to get the sign off on the HERS testing. Overall these guys (Sean and Rob were my installers) did a very high quality job and in the end worth the money! I'd recommend them for furnace work.
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