CALL TO SCHEDULE
(845) 297-5580
By William Preston (. on 02/18/20
First service man complained because we have a crawl space. Although he cleaned a part the next day our heat did not kick on again. A different service man came and cleaned a different part. The heat stayed on the next 2 weeks as we waited for the scheduled cleani...
(View More)
First service man complained because we have a crawl space. Although he cleaned a part the next day our heat did not kick on again. A different service man came and cleaned a different part. The heat stayed on the next 2 weeks as we waited for the scheduled cleaning. Turned out first service man came to do the cleaning. He complained the stating "if I knew I was coming back here I would have called out sick"
(View Less)

By James Uszenski (. on 02/14/20
Very nice repair man.

By Lamont T. on 02/14/20
There Driver showed up on time and with a pleasant evening greeting. He solved the heating problem very quickly and got the system up and running. Very Happy with the service.

By SUSAN G. on 02/14/20
The tech's name on the service sheet starts with CHR but I can not read the rest. He was courteous and diagnosed the problem quickly. Then he spent the time to make sure the problem was fixed. He explained everything to me and told me what to look for if the proble...
(View More)
The tech's name on the service sheet starts with CHR but I can not read the rest. He was courteous and diagnosed the problem quickly. Then he spent the time to make sure the problem was fixed. He explained everything to me and told me what to look for if the problem recurred. I was very pleased with his service.
(View Less)

By Hussein Sarangi (. on 02/11/20
John Hughes was great opening a second account for me with a great price. Very professional and straightforward. I would recommend to at least talk to Bottini before signing up with someone else.

By GUS M. on 02/06/20
Serve the customer on time, I have a tank-monitor and they still let me run out of fuel,that sucks. I done with Bottini Fuel

By JOANNE PRIMAROLO (. on 02/04/20
I've been a customer for many years and had an issue with my gas fireplace. Three employees came out trying to help me with it (they don't work on them). I had the pleasure of meeting Joey, Jerry and Joe on separate occasions and after ordered the parts (the com...
(View More)
I've been a customer for many years and had an issue with my gas fireplace. Three employees came out trying to help me with it (they don't work on them). I had the pleasure of meeting Joey, Jerry and Joe on separate occasions and after ordered the parts (the company wouldn't sell them to Bottini) it is now working. I appreciate their help- I couldn't get anyone to look at it. Thank you so much. These three guys were very polite and patient. Joanne Primarolo
(View Less)

By Gary Armida (. on 02/04/20
Bottini has continuously provided competitive pricing, excellent technical service and excellent customer service. We just had our annual boiler service completed and the technician (Joel) was efficient, thorough, and informative regarding the state of our boiler. ...
(View More)
Bottini has continuously provided competitive pricing, excellent technical service and excellent customer service. We just had our annual boiler service completed and the technician (Joel) was efficient, thorough, and informative regarding the state of our boiler. I highly recommend Bottini Fuel.
(View Less)

By Jacquelyn Appeldorn (. on 02/04/20
We had to deal with an oil burner repair from out of town and the staff who helped us, from phone staff tot he service tech, were helpful, responsive and resolved the issue within 24 hours. Well done.

By John Cornell (. on 01/31/20
Never materialized. Was led to believe, over several phone calls, I would have a late-day tuneup. Driver claims to have called, but I have no message or call attempts logged in my phone. At this stage we’ll do an end of season tuneup since we can’t get another ...
(View More)
Never materialized. Was led to believe, over several phone calls, I would have a late-day tuneup. Driver claims to have called, but I have no message or call attempts logged in my phone. At this stage we’ll do an end of season tuneup since we can’t get another appointment any earlier.
(View Less)

By Connie H. on 01/31/20
We had a strange smell coming from our furnace. Bottini promptly sent someone to service it, and they did an excellent job! Problem solved!

By Paul & Sheryl Vomaska (. on 01/31/20
Very professional and courteous service man. He was neat and left the area clean.

By ALLAN ZEOLI(C) (. on 01/31/20
Recently needed service, tech on time and repair accomplished.

By Mitchell B. on 01/30/20
There response to emergencies needs major improvement. I placed a call around 7:00PM they called me back at 2:00 AM. When they can they did a very fast look and said there was no problem. It turns out that they have not clean my system for two years. I have been wi...
(View More)
There response to emergencies needs major improvement. I placed a call around 7:00PM they called me back at 2:00 AM. When they can they did a very fast look and said there was no problem. It turns out that they have not clean my system for two years. I have been with them a long time and their service is going down hill. My old company use to send us a post card reminding us to schedule our cleaning. Bottini could lean from them before I switch back to them.
(View Less)

By Michael Wright (. on 01/29/20
Excellent service from Victor and

By Matthew & Kelly L. on 01/28/20
Great service

By Lazar W. on 01/26/20
Terrible

By Belinda O. on 01/26/20
We have been Bottini clients for several years, always very happy with the response and service we receive. We usually have the same tech that gets sent out for our cleaning and he has always done a great job. I love that consistency, so I was a bit nervous this ye...
(View More)
We have been Bottini clients for several years, always very happy with the response and service we receive. We usually have the same tech that gets sent out for our cleaning and he has always done a great job. I love that consistency, so I was a bit nervous this year to find someone new came out. However, the gentleman who came to our home last week was incredibly pleasant, knowledgeable and qualified in his job. He is an absolute asset to the company and Bottini should be proud that their techs are great employees out "in the field." Like the last review, I have also previously suggested to Bottini that they make a reminder call to set up that annual cleaning as that would be a real bonus. Due to a prior family situation, we had missed an annual cleaning under our agreement and it would've been nice to know that they had my back. I've since had the discussions with the back office about that situation, so going forward on MY end, I know now that I have to take on that responsibility because I was advised that there are simply too many customers for them to call each one... but apparently they DO mail a reminder (?) Either way, I reiterate that we are still very happy with Bottini. When we first got our home nearly 20 yrs ago, we tried three other local vendors over the course of maybe 6-8 years. However, since discovering Bottini, we have remained clients for many years now because they have been the best of all. With other vendors, it seemed that if the techs were great, the billing and office staff were just terrible, or vice versa. Woth Bottini, each staff member - regardless if they were in sales, billing/service or tech - have all been a pleasure to work with. PS: Since you haven't been able to come up with a program to call our for service reminders, perhaps a loyalty discount for clients who have been using your services for say 5 or 10 yrs - even on just the cost of that service contract - would be a nice touch to "show" those long standing clients you appreciate them.
(View Less)

By LYNDER W. on 01/25/20
Very prompt, professional and would recommend -great team work from the office to sales and technicians.

By James Schmidt Sr (. on 01/23/20
There excellent service and service reps John and Buck
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
(845) 297-5580

Customer service is always a top priority at Bottini Fuel. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.