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By Erica Wrightson on 02/11/19
We had an absolutely fantastic experience! We scheduled our appointment on Friday and we were told we would be given a call on Monday an hour before the tech arrived. I received a call from a very friendly person at 9:30 asking if we were home and I was told the ...
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We had an absolutely fantastic experience! We scheduled our appointment on Friday and we were told we would be given a call on Monday an hour before the tech arrived. I received a call from a very friendly person at 9:30 asking if we were home and I was told the tech would be there shortly. Damon arrived at 10:00 and was very respectful, polite, and friendly. He and his trainee were very thorough, explained everything they did, and even offered to chat with my husband on the phone to explain in more detail as my husband is the more mechanical of the two of us. What was most impressive was, as they were outside checking our outside units, Damon came back inside asking if our neighbor was home because, as they were checking our unit, they noticed the neighbor's unit was very loud and frozen over. Upon calling my neighbor, she informed us that Boothe's had already been out and they were awaiting arrival of the part, but she was very grateful that he was observant enough to mention it! Excellent service - would highly recommend this company and we will certainly be utilizing their services in the future!
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By Ken K. on 02/09/19
Francis arrived on time, worked efficiently, found and explained the source of an issue i have had for a while that is related to the HVAC system but is not obvious or typical.

By Christa W. on 02/02/19
Our service tech, Francis Russell, was wonderful. He was very friendly and professional. He found the issue and got the job done quickly... and right! He explained the pricing up front, went over our options, gave us honest suggestions on what we should do. I woul...
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Our service tech, Francis Russell, was wonderful. He was very friendly and professional. He found the issue and got the job done quickly... and right! He explained the pricing up front, went over our options, gave us honest suggestions on what we should do. I would definitely recommend him to any friend or family member.
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By Jay F. on 01/18/19
Damon and David came to do a check up on my two units at my house and they were very friendly and courteous. Diagnosed some issues with one of my units and thoroughly explained the solution and fixed the problem. Damon is very knowledgeable and had David as his tra...
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Damon and David came to do a check up on my two units at my house and they were very friendly and courteous. Diagnosed some issues with one of my units and thoroughly explained the solution and fixed the problem. Damon is very knowledgeable and had David as his trainee. David has only been with Boothe's a short time but you can tell he really enjoys what he is doing. You know the company is good when an 18 year old is loving what he is doing. Solid work and would recommend Boothe's and Damon and David to work on heating and A/C.
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By J. L. on 12/26/18
Garret is very professional, thoroughly explains the service being provided, and is extremely pleasant to work with. I will most definitely request him for my next tune-up or service!

By Dave Shatrowsky on 12/19/18
If customer service is important this company is tops! Initially met with Zach and went over all aspects of a new hvac system.Example: Cfm airflow improvements were made with the new system. The installers(Ronnie,Klye,Zach)showed up next and did excellent work incl...
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If customer service is important this company is tops! Initially met with Zach and went over all aspects of a new hvac system.Example: Cfm airflow improvements were made with the new system. The installers(Ronnie,Klye,Zach)showed up next and did excellent work including changing service entrance to evaporating coil to make future work easier. A week later Tom S. stopped in for a quality assurance check and performed a thorough recheck of the new system. My phone calls to their main office always handled promptly:) I made the correct decision going with Boothe's!Thanks to the whole team.
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By Judith S. on 12/03/18
(no comment)

By Christine W. on 11/27/18
Josh arrived promptly and he provided a detailed explanation of the service he provided as well as explained the benefits of Boothe's Comfort club. In addition, Josh exhibited exemplary customer service.

By Jennie on 11/12/18
I will be requesting Chadd W. for my plumber every single time. I had an inconsistent problem that I could barely explain and he worked through the issues to fix it. Unfortunately the first plumbers weren't able to correct the problem, but Chad was determined to g...
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I will be requesting Chadd W. for my plumber every single time. I had an inconsistent problem that I could barely explain and he worked through the issues to fix it. Unfortunately the first plumbers weren't able to correct the problem, but Chad was determined to get the problem resolved. Chadd W. will get the job done right while being considerate of your house. He put down drop clothes and towels to protect my house and minimize any possible mess. Thank you Chadd W. for the great work!
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By Philip Kenyon on 10/26/18
Bernie was respectful, and took his time to ensure we understood everything he was doing, what was needed and why.

By Suzanne M on 10/14/18
Mike is awesome. Professional and skilled at his craft of plumbing. Very impressed and satisfied with the job he completed. His plumbing skills are works of art. He transformed our pump room into an art display of organized CPVC and plumbing fixtures, best its been...
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Mike is awesome. Professional and skilled at his craft of plumbing. Very impressed and satisfied with the job he completed. His plumbing skills are works of art. He transformed our pump room into an art display of organized CPVC and plumbing fixtures, best its been in 50 years +.Thank you Mike,have a great anniversary with your wife !
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By Jason Deese on 10/09/18
Josh was great. he explained everything he was doing. He answered all my questions.

By Wallace R. on 10/08/18
Chad has knowledge of techniques and devices that were beyond the ken of 2 master plumbers with whom I dealt prior to connecting with Boothe's. We are very grateful to him for solving our problems efficiently and at one third the cost quoted by others.

By Wallace R. on 10/08/18
Chad has knowledge of techniques and devices that were beyond the ken of 2 master plumbers with whom I dealt prior to connecting with Boothe's. We are very grateful to him for solving our problems efficiently and at one third the cost quoted by others.

By Kayla N. on 10/04/18
We are so grateful to Francis Russell and Boothe's for helping us out with our AC. He was super friendly and truly seemed to have our best interest at heart, not trying to rack the bills on us. We will give Francis a call next time we are in need because he was awesome! Thank you!

By American Surgical A. on 10/04/18
Excellent Service! Guy was knowledgeable, courteous, polite, efficient, and very helpful. Thanks Guy...

By Eddie W. on 10/03/18
Bernie Hurt and Garret did an outstanding job installing my replacement AprilAire humidifier. I am a very inquisitive person. Bernie and Garret answered all my questions accurately and convincingly. I am a happy customer.

By Charles M. on 10/03/18
David was the nicest person, very personable, extremely knowledgeable and went to work right away to locate our problem..With the hand handled devise he had he was able to determine that one side of the house was not getting adequate air flow. After reviewing the ...
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David was the nicest person, very personable, extremely knowledgeable and went to work right away to locate our problem..With the hand handled devise he had he was able to determine that one side of the house was not getting adequate air flow. After reviewing the duct system he was able to locate two dampers unbeknownst to me . He found that one was completely closed and there laid the problem. After opening the dumper and adjusted the other, he came back into the house and used the hand handled devise again to verified that the whole house was now receiving the proper amount of air flow. The problem was determined very quickly by David because of the knowledge he brings to the job.. David even put on shoe covers before he came into the house! That really impressed me! Thanks Boothe's HVAC for employing such knowledgeable, friendly and courteous employees.
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By John N. on 10/02/18
Josh was polite courteous and professional. Made great recommendations and took the time to discuss different scenarios. I understood what he was saying because he didn't talk or describe things with a lot of technical jargon. He made sure I understood what he m...
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Josh was polite courteous and professional. Made great recommendations and took the time to discuss different scenarios. I understood what he was saying because he didn't talk or describe things with a lot of technical jargon. He made sure I understood what he meant but at the same time didn't make me feel talked down too or stupid if I didn't understand something. Great Job Josh!! I appreciate everything you did for my family and I and I apologize for not getting this in sooner. Keep up the outstanding job.
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By Philippe P. on 09/17/18
Polite, knowledgeable, patient. Answered all my questions. Was thorough in the inspection of my AC system and was able to troubleshoot quickly.
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Select any employee to see all their reviews.

Francis R
5 Years
Rating:
152 total reviews!
Bernie H
Rating:
142 total reviews!
Team B
Customer Service Rep.
Rating:
(30 total reviews)
Adam S
Customer Service Rep.
Rating:
(20 total reviews)
Guy M
Rating:
(47 total reviews)
Jason H
Rating:
(36 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Boothe's Heating & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Boothe's Heating & Air. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Bernie H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
142 total reviews
My hobbies include spending time with my family and friends, taking care of my horses, boating, hunting and fishing. My HVAC Strengths include Heat Pumps, Gas Furnaces, Communicating Equipment, and Oil Furnaces. I have been in the HVAC Career for 16 years.
By Philip Kenyon on 10/26/18
Bernie was respectful, and took his time to ensure we understood everything he was doing, what was needed and why.

By Eddie W. on 10/03/18
Bernie Hurt and Garret did an outstanding job installing my replacement AprilAire humidifier. I am a very inquisitive person. Bernie and Garret answered all my questions accurately and convincingly. I am a happy customer.

By Aaron P. on 09/12/18
Bernie Hurt, the HVAC Service Technician that worked on our system was great. Throughout the entire evolution Bernie was courteous and professional. He would take the time to answer our questions and explain technical details in a way we understood. Never once comi...
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Bernie Hurt, the HVAC Service Technician that worked on our system was great. Throughout the entire evolution Bernie was courteous and professional. He would take the time to answer our questions and explain technical details in a way we understood. Never once coming in without first putting on his boot covers, and with the rain and mud we have had recently this was very important. We have dogs and Bernie was always aware of them, making sure the backyard gate was closed and secure and not allowing them to get into the basement. Thank you Bernie for a job well done.
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By Todd P. on 08/22/18
Very professional and thorough. Arrived when promised, answered all of my questions, and showed me exactly what was wrong (or good) with each of my systems. Also gave honest and knowledgeable suggestions for repair and documented all of it for me, and quickly con...
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Very professional and thorough. Arrived when promised, answered all of my questions, and showed me exactly what was wrong (or good) with each of my systems. Also gave honest and knowledgeable suggestions for repair and documented all of it for me, and quickly contacted associates when necessary.
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By Nicholas L. on 08/20/18
Bernie H. provided outstanding service when diagnosing and repairing our AC unit. He was courteous, knowledgeable, and very clear throughout the entire process. He was able to quickly get our unit running again and also went out of his way to identify a potential...
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Bernie H. provided outstanding service when diagnosing and repairing our AC unit. He was courteous, knowledgeable, and very clear throughout the entire process. He was able to quickly get our unit running again and also went out of his way to identify a potential future issue caused by previous work done by a different company. Great service and excellent quality of work.
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By Chris M. on 08/17/18
Bernie was my tech and did an unbelievable job of explaining what was wrong with system and showed me all the upfront prices before he did any work. He was very thorough with his check up and very honest about what needed to be done. I would highly recommend Boot...
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Bernie was my tech and did an unbelievable job of explaining what was wrong with system and showed me all the upfront prices before he did any work. He was very thorough with his check up and very honest about what needed to be done. I would highly recommend Boothe's to my friends and family that need any HVAC work done.
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By Jonathan T. on 08/12/18
Service Technician Bernie H. was professional and courteous during his visit to assess and repair a downed HVAC system. He quickly identified the issue (which was a clogged drain tube), and took the extra time to implement long term corrective action in order to e...
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Service Technician Bernie H. was professional and courteous during his visit to assess and repair a downed HVAC system. He quickly identified the issue (which was a clogged drain tube), and took the extra time to implement long term corrective action in order to ensure that the issue would not recur. I highly recommend the Boothe's pros!
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By Pamela L. on 08/07/18
I had to come back and do another review Ben H. Was the Service Technician that came out to care of my issue. He did a awesome job. He walk me through everything he was doing very friendly. Thank you again

By Dale E. on 07/23/18
Outstanding service from Boothe's and especially our assigned service tech Bernie. From the immediate beginning of the service, Bernie instilled confidence that we would have cool air pumping by the time he finished and to a T is exactly what happened! I cannot e...
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Outstanding service from Boothe's and especially our assigned service tech Bernie. From the immediate beginning of the service, Bernie instilled confidence that we would have cool air pumping by the time he finished and to a T is exactly what happened! I cannot express enough how prompt and thorough he was with our problem. He gave us, the homeowner, complete control of the services performed and we really like that.
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By SHEILA N. on 07/21/18
Bernie was very professional, polite, understanding and explained all options .

By Tammy B. on 07/20/18
Bernie and his trainee were amazing! They were able to service and assess my system for me quickly and professionally. Super polite! He gave me my options and repairs were made the same day. I would recommend Boothe's to anyone wanting prompt professional service.

By Jason P. on 07/01/18
I called Boothe's at 10:30 am on a Sunday and they had a technician, Bernie, at my house by 1:15. All of the costs were explained ahead of time and I was given options for emergency repair or standard hours. Bernie was super friendly and very thorough explaining ...
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I called Boothe's at 10:30 am on a Sunday and they had a technician, Bernie, at my house by 1:15. All of the costs were explained ahead of time and I was given options for emergency repair or standard hours. Bernie was super friendly and very thorough explaining all the potential costs ahead of time. He had my AC fixed within 15 minutes of arriving and after fixing my outdoor unit he inspected both my indoor and outdoor unit to make sure everything was working properly.
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By Cody C. on 07/01/18
Bernie responded to my home for an emergency after hours call for A/C malfunction. He was polite, professional, and knowledgeable during the entire service call. He made a thorough assessment of my entire system, quickly and correctly identified the problem, and pr...
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Bernie responded to my home for an emergency after hours call for A/C malfunction. He was polite, professional, and knowledgeable during the entire service call. He made a thorough assessment of my entire system, quickly and correctly identified the problem, and provided repair options and education on the configuration of my system as well as regular maintenance practices. Overall satisfied with the service, and I will be using this company in the future.
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By Michael K. on 06/26/18
I have used several HVAC companies in the area and Boothes has blown them all away with their communication, professionalism, and knowledge. The technician, Bernie, who serviced my home was absolutely wonderful. He is the reason I have and will continue to use Boo...
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I have used several HVAC companies in the area and Boothes has blown them all away with their communication, professionalism, and knowledge. The technician, Bernie, who serviced my home was absolutely wonderful. He is the reason I have and will continue to use Boothes. His thoroughness and communication are top notch.
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By Mike O. on 06/15/18
Absolutely outstanding service. Bernie H was very knowledgeable. He explained all his inspection and repair steps in a detailed but understandable manner. He was very friendly and courteous. His work was efficient and he explained each step as he proceeded with the...
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Absolutely outstanding service. Bernie H was very knowledgeable. He explained all his inspection and repair steps in a detailed but understandable manner. He was very friendly and courteous. His work was efficient and he explained each step as he proceeded with the inspection and work. We will definitely use Boothe's again and specifically request Bernie as the technician.
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By Philip H. on 05/23/18
Bernie came out to do a courtesy inspection. He was much more detailed than I expected. After his inspection, he went over the results which were about what I expected. He was very patient with me in explaining the nature of the problems. He was also very honest in...
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Bernie came out to do a courtesy inspection. He was much more detailed than I expected. After his inspection, he went over the results which were about what I expected. He was very patient with me in explaining the nature of the problems. He was also very honest in telling me that while I did not need a new system (immediately), I could see some benefit by getting a new system. He did not try to sell me a system but simply offered his experience based on my system being older. I decided to get a new system because of 1)the age of my current system) 2) the need for dependability 3) the variety of choices that Bernie said would be shared by the system installer. Bernie set up the installer visit with me before he left. All in all, a much less painful experience than I expected based on dealing with other HVAC companies in the past.
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By Nick J. on 05/10/18
We called for an issue with our A/C not working. After some initial issues with getting an appointment scheduled, Boothe's was able to get a technician, Bernie H., out to us the next day. While going through the evaluation of the unit, Bernie found that it was an i...
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We called for an issue with our A/C not working. After some initial issues with getting an appointment scheduled, Boothe's was able to get a technician, Bernie H., out to us the next day. While going through the evaluation of the unit, Bernie found that it was an issue with the thermostat that we have from another vendor. The problem was the thermostat was incorrectly switching over to Emergency heat when the thermostat was set to Cool. Bernie even spoke with the vendor, on my behalf, to make them aware of what the issue was. Even after determining that the issue was with the thermostat and not the A/C unit, Bernie still went through the rest of the unit evaluation. He was extremely professional and accommodating. I appreciate that Boothe's was able to work with us and fit us in to their schedule.
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By Wes on 05/10/18
Bernie was very courteous and explained everything that was happening to the system. Excellent worker making sure everything was correct and fixed the problem quickly.

By Nancy Haley on 04/23/18
Bernie went above and beyond to explain what the issues were. He made us feel confident in his ability to diagnosis our equipment. He made us,feel like we were old friends and that he he honestly cared about helping us.

By Audrey R. on 04/23/18
Bernie was extremely helpful. He looked through the entire system and gave his recommendations. He walked us through all of the problems he found with our poor 26 year old system. He explained what could be an immediate fix, what was needed to get the system back t...
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Bernie was extremely helpful. He looked through the entire system and gave his recommendations. He walked us through all of the problems he found with our poor 26 year old system. He explained what could be an immediate fix, what was needed to get the system back to good working order, and what the cost options would be. He was very friendly and courteous. He did everything he could to help us get things settled before my husband's deployment.
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