I was having my AC units serviced, Aaron and his assistant did a great job. Aaron spotted a problem with my humidifier and a component which was on its last legs. It would save me money by replacing the part now and avoiding another service call fee. Aaron was very knowledgeable and friendly. Would definitely recommend Bolton and Aaron.
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I’ve relied on Bolton for 30 years. Each spring and fall they check my AC or furnace to catch any little problems before they become big problems and compromise my comfort. Aaron and Jordan came this week with the same professional, respectful competence I associate with Bolton service. I appreciate their assistance and genuine interest in doing top notch work. Thank you!
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***** ***** and his partner serviced my A/C today. They worked hard on my ageing system and he was kind, helpful, efficient-----and I found him to be very pleasant. They cleaned up the work area when they finished. He discussed with me what he was doing. Very pleased with the service call. ************
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Billie took care of our repair and a plumbing installation in a timely and professional manner. He shared an easy suggestion I can use to prevent the need to call for help on the item he repaired. The install job was done well and quickly and looks great! We are very pleased with Billy's work. I would recommend Bolton Service for any HVAC or plumbing needs.
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***** ** replaced a defective toilet at our residence this morning. I called the request for service into Boltons at 0810 and ***** was out here before 1100. He assessed the problem and completed the job by 1600. He was polite, professional, thorough in his work ethic and cleaned up the area before he left. It was a pleasure dealing with *****, and always a pleasure dealing with the service technicians from Bolton. We've been using Bolton Services for over thirty years and have never been disappointed in their work.
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The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated "I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. Update on this review as of 07/16/2020: I am pleased to report that I received my refund check today in the mail as authorized by Will Bolton, owner. I want to thank him for handling my customer service complaint responsibly and professionally, and I appreciate getting the refund. I am totally satisfied with the outcome, and this matter is now closed. Thanks again. Bill. BIll Wade
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