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By Ken W. on 07/28/20
Thank you for sending Mr. Crudup to our company to address our AC issues. He was courteous, efficient, knowledgeable, and professional. On one of the hottest days of the summer, he fixed the problem; got us back to work! Thanks again. Ken W.

By Bill W. on 07/16/20
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose...
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The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated "I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. Update on this review as of 07/16/2020: I am pleased to report that I received my refund check today in the mail as authorized by Will Bolton, owner. I want to thank him for handling my customer service complaint responsibly and professionally, and I appreciate getting the refund. I am totally satisfied with the outcome, and this matter is now closed. Thanks again. Bill. BIll Wade
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By Robert J. on 07/15/20
Reese and Jeff were very Helpful and great to deal with.

By Joseph W. on 07/11/20
We had to call Bolton as one of their competitors didnt want to come to our facility because of COVID concerns. Frank came out and quickly figure out the issue and had our problem fixed right away. Will be using them again for our plumbing needs

By Bill W. on 06/27/20
The plumbing work **** ****** performed was actually pretty good, however the customer service provided by **** and his manager ***** **** was not. I paid $105 to Bolton in "diagnosis" fees 2 days before this plumbing work and I would think that was the purpose of ...
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The plumbing work **** ****** performed was actually pretty good, however the customer service provided by **** and his manager ***** **** was not. I paid $105 to Bolton in "diagnosis" fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until **** came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked **** for an explanation but he would not provide one, said I needed to talk to ***** ****, the service manager. I asked him multiple times, and then he referred me to ***** ****, and it took five days before he finally got back to me with an explanation. ***** stated "I looked over the invoice and spoke with **** and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. ***** did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. **** ****
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By Bill W. on 06/27/20
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose...
(View More)
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before he finally got back to me with an explanation. Brian stated "I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. BIll Wade
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By Bill W. on 06/27/20
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose...
(View More)
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated "I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. BIll Wade
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By Ralph W. on 06/18/20
Awesome service as always! Arrived on time as promised. You can't do better than Bolton!

By Karen N. on 05/26/20
We have used Bolton to help with our indoor plumbing and have enjoyed their high quality of work. So, of course, when it came to an outdoor spigot, we knew we could count on them. Eric G. did a great job of wearing a mask and social distancing at all times, while...
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We have used Bolton to help with our indoor plumbing and have enjoyed their high quality of work. So, of course, when it came to an outdoor spigot, we knew we could count on them. Eric G. did a great job of wearing a mask and social distancing at all times, while also discussing our issue, answering questions with great knowledge, and making sure we were satisfied with his service. Thank you, Eric, for coming through for us in these tough times. We hope our masks helped make you feel comfortable as well, and we hope you stay safe and healthy for many years to come!
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By MARIAH B. on 05/22/20
Excellent service, reviewed their findings with us and discussed actions to correct. Very courteous and knowledgeable of our HVAC systems.

By David H. on 05/21/20
Reese always provides us great service and knowledgeable recommendations. He communicates the status of the jobs without the need for us to ask. He is very professional, experienced, and easy to work with. I highly recommend Reese.

By Henry N. on 05/20/20
Aaron S. is very competent and professional. He took care of a problem (noise issue) and installed a UV light, addressing all our questions/concerns clearly while maintaining social distancing.

By Chris K. on 05/19/20
Bolton has been an outstanding company to work with. Always a positive experience from the phone call to schedule the appiontment all the way through to completion of service. They are quick to respond when we have a problem and and get us back up and running quickly.

By Duane D. on 05/16/20
Aaron S was a pleasure. He was prompt and thorough.

By Hugo D. on 05/01/20
Great all around service. Frank was very professional and courteous. Would recommend their service without hesitation.

By Barbara B. on 01/30/20
Curtis just left our home. He was here for our semi-annual maintenance service. He is always courteous and thorough in his work. He was here for awhile. In fact, my husband and I were wondering if Curtis might have found a problem or two. When he finished, he ...
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Curtis just left our home. He was here for our semi-annual maintenance service. He is always courteous and thorough in his work. He was here for awhile. In fact, my husband and I were wondering if Curtis might have found a problem or two. When he finished, he said our unit was in great shape and that he had spent time taking it apart for a thorough inspection. That was great news!!! Always pleased with Bolton and their employees!
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By Bill W. on 01/29/20
Eric was very professional and did an excellent job repairing a leak. I highly recommend him for your plumbing issues.

By dan b. on 01/23/20
excellent service .. fast. knowledgeable. did 3 toilets in under 3 hours. replaced all working parts in each tank.

By Laurie R. on 01/15/20
Curtis S.- On time, very efficient and courteous, knew then building. Would recommend.

By Ronnie H D. on 11/25/19
Great service. Technicians was on time and got the service/maintenance done quickly.
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Select any employee to see all their reviews.

Bill S
10 Years
Rating:
26 total reviews!
Billy S
Rating:
20 total reviews!
Becky R
Customer Service Rep.
3 Years
Rating:Just Launched
Eric G
1 Year
Rating:
(14 total reviews)
Jeff W
Rating:
(6 total reviews)
Reese C
27 Years
Rating:
(6 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Bolton Service has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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