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By Bill W. on 06/27/20
The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose...
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The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the "entire job" parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated "I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. " I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the "diagnosis" phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident. BIll Wade
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By Ralph W. on 06/18/20
Awesome service as always! Arrived on time as promised. You can't do better than Bolton!

By Karen N. on 05/26/20
We have used Bolton to help with our indoor plumbing and have enjoyed their high quality of work. So, of course, when it came to an outdoor spigot, we knew we could count on them. Eric G. did a great job of wearing a mask and social distancing at all times, while...
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We have used Bolton to help with our indoor plumbing and have enjoyed their high quality of work. So, of course, when it came to an outdoor spigot, we knew we could count on them. Eric G. did a great job of wearing a mask and social distancing at all times, while also discussing our issue, answering questions with great knowledge, and making sure we were satisfied with his service. Thank you, Eric, for coming through for us in these tough times. We hope our masks helped make you feel comfortable as well, and we hope you stay safe and healthy for many years to come!
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By MARIAH B. on 05/22/20
Excellent service, reviewed their findings with us and discussed actions to correct. Very courteous and knowledgeable of our HVAC systems.

By David H. on 05/21/20
Reese always provides us great service and knowledgeable recommendations. He communicates the status of the jobs without the need for us to ask. He is very professional, experienced, and easy to work with. I highly recommend Reese.

By Henry N. on 05/20/20
Aaron S. is very competent and professional. He took care of a problem (noise issue) and installed a UV light, addressing all our questions/concerns clearly while maintaining social distancing.

By Chris K. on 05/19/20
Bolton has been an outstanding company to work with. Always a positive experience from the phone call to schedule the appiontment all the way through to completion of service. They are quick to respond when we have a problem and and get us back up and running quickly.

By Duane D. on 05/16/20
Aaron S was a pleasure. He was prompt and thorough.

By Hugo D. on 05/01/20
Great all around service. Frank was very professional and courteous. Would recommend their service without hesitation.

By Barbara B. on 01/30/20
Curtis just left our home. He was here for our semi-annual maintenance service. He is always courteous and thorough in his work. He was here for awhile. In fact, my husband and I were wondering if Curtis might have found a problem or two. When he finished, he ...
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Curtis just left our home. He was here for our semi-annual maintenance service. He is always courteous and thorough in his work. He was here for awhile. In fact, my husband and I were wondering if Curtis might have found a problem or two. When he finished, he said our unit was in great shape and that he had spent time taking it apart for a thorough inspection. That was great news!!! Always pleased with Bolton and their employees!
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By Bill W. on 01/29/20
Eric was very professional and did an excellent job repairing a leak. I highly recommend him for your plumbing issues.

By dan b. on 01/23/20
excellent service .. fast. knowledgeable. did 3 toilets in under 3 hours. replaced all working parts in each tank.

By Laurie R. on 01/15/20
Curtis S.- On time, very efficient and courteous, knew then building. Would recommend.

By Ronnie H D. on 11/25/19
Great service. Technicians was on time and got the service/maintenance done quickly.

By Lisa B. on 11/18/19
Billy Soares provided me with excellent service and explanation of billing information.

By Judith L. C. on 11/14/19
I will welcome Curtis S. back into my home every year to maintain my furnaces. Curtis is knowledgeable, hard working and thorough. He remembers the particulars of working in my house. He is a gentleman. I hope Bolton recognizes how fortunate they are to have C...
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I will welcome Curtis S. back into my home every year to maintain my furnaces. Curtis is knowledgeable, hard working and thorough. He remembers the particulars of working in my house. He is a gentleman. I hope Bolton recognizes how fortunate they are to have Curtis working for the company. Keep him at Bolton!
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By Amanda P. on 11/11/19
it just grayed out and stayed that way

By Carol K. on 11/08/19
Eric Grimes was an excellent repair technician who got my toilet working quickly. He also answered any questions I had plus he was a very pleasent person.

By Connie U. on 09/27/19
Reese did excellent service on both our boiler and A/C this week. He was very thorough and found issues that needed to be addressed on both, that our previous service company had missed...he spent extra time with me, showing me how to properly drain the boiler, and...
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Reese did excellent service on both our boiler and A/C this week. He was very thorough and found issues that needed to be addressed on both, that our previous service company had missed...he spent extra time with me, showing me how to properly drain the boiler, and understanding why it needed to be done in order to best maintain the unit. I would highly recommend Reese if you ever need service on your boiler or A/C unit..he is very knowledgable and professional! Bolton and Reese is who we will be using from now on! Many thanks!
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By Richard M. on 09/27/19
Curtis Snipes and his assistant who just serviced the two HVAC systems in my house are both excellent technicians.
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(919) 861-1500

Select any employee to see all their reviews.

Bill S
10 Years
Rating:
26 total reviews!
Billy S
Rating:
20 total reviews!
Becky R
Customer Service Rep.
3 Years
Rating:Just Launched
Eric G
1 Year
Rating:
(14 total reviews)
Jeff W
Rating:
(6 total reviews)
Jordan P
5 Years
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Bolton Service has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Bolton Service. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Bill S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
26 total reviews
Bill is from Long Island NY. He came to North Carolina after earning his BS in Animal Science from the University of Maryland. Bill spent 20 years working with Poultry house heating and ventilation. He is schooled in Heating & A/c and also enrolled at Wake Tech and Refining his Expert Knowledge
By Stan B. on 04/04/19
Bill S. and Jeff arrived as scheduled and promptly set about their respective tasks. They were knowledgeable, friendly, and highly professional. Bill had serviced our house before and was familiar with some unusual characteristics which made their assignments...
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Bill S. and Jeff arrived as scheduled and promptly set about their respective tasks. They were knowledgeable, friendly, and highly professional. Bill had serviced our house before and was familiar with some unusual characteristics which made their assignments and our needs mesh well. Jeff is highly trained in h vac work and performed flawlessly. I highly recommend Bolton Service to anyone seeking a customer service oriented company. The company installed our system several year ago and serviced it since. S. C. Broadway
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By Julie C. on 01/25/19
Bolton Construction and Service, LLC to the rescue...again! Bolton Construction and Service is most reliable to fully fix anything(plumbing, HVAC and electrical) for older home.

By ELAINE C. on 11/23/18
Bill is a totally professional person who knows everything about furnaces and always answers any questions I have. I count on him and Bolton to keep my furnaces working. Excellent work.

By Jo Anna Q. on 07/29/18
Excellent

By Rick L. on 07/12/18
We have been with Bolton Service going on 20 years, and some Technicians are good and some are just ok, but Bill S. is GREAT , he always goes beyond what any other Technician has ever done in the past. Bill always explains things and the last time he was able to fi...
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We have been with Bolton Service going on 20 years, and some Technicians are good and some are just ok, but Bill S. is GREAT , he always goes beyond what any other Technician has ever done in the past. Bill always explains things and the last time he was able to find a problem and fix it before it broke and would have caused more money and headaches. I would like to have Bill S. as my PM Technician from here on. Bill has a great work ethic and it seems like that is becoming more rare today.
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By Rich L. on 07/12/18
We have been using BOLTON HVAC SERVICE now going on 20 years. Some Technicians have been good others ok, and a couple not very good at all. Bill Stewart has been our PM Tech. for the last 3 visit’s and he is Great! He takes his time , he is very thorough and alwa...
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We have been using BOLTON HVAC SERVICE now going on 20 years. Some Technicians have been good others ok, and a couple not very good at all. Bill Stewart has been our PM Tech. for the last 3 visit’s and he is Great! He takes his time , he is very thorough and always goes the extra mile. Bill also explains things and has caught one problem that he was able to fix before it broke. I would prefer to have Bill as my HVAC TECH. On going.
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By Theoni E. on 07/06/18
Bill Stuart with Bolton Services provided excellent service. Fixed my air handling unit and inspected the rest of the HVAC system for any other issues. Provided excellent and friendly customer service. Bolton is an excellent company and always great to work with

By Edward P. on 05/31/18
Very good and fast service.

By Jeff H. on 05/31/18
Bill is excellent! Friendly & thorough!

By Charlynn on 05/30/18
Bill Stuart with Bolton Construction is punctual, professional and courteous. I would recommend Bolton for any of your service needs.

By James K. on 05/08/18
For about 10 years I have had a service contract with Bolton Construction Service. One of my cooling units is 13 years old and the other is 22 years old. The heating units are also over 10 years old and with their annual service all 4 units continue to operate as...
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For about 10 years I have had a service contract with Bolton Construction Service. One of my cooling units is 13 years old and the other is 22 years old. The heating units are also over 10 years old and with their annual service all 4 units continue to operate as new. Their technicians are well trained and courteous and will not try to sell something you don't need. About 5 years ago I had an emergency plumbing problem on a hot summer weekend and their technician was here within an hour after I called and fixed the problem. Providing great service at a reasonable price has kept them in business 93 years.
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By Jim C. on 05/05/18
I was away when Bill came. He did the work fine and left a message. Thank you. Jim Clark

By Jim K. on 05/02/18
For about 10 years I have had a service contract with Bolton Construction Service. One of my cooling units is 13 years old and the other is 22 years old. The heating units are also over 10 years old and with their annual service all 4 units continue to operate as n...
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For about 10 years I have had a service contract with Bolton Construction Service. One of my cooling units is 13 years old and the other is 22 years old. The heating units are also over 10 years old and with their annual service all 4 units continue to operate as new. Their technicians are well trained and courteous and will not try to sell something you don't need. About 5 years ago I had an emergency plumbing problem on a hot summer weekend and their technician was here within an hour after I called and fixed the problem. Providing great service at a reasonable price has kept them in business 93 years.
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By Brenda B. on 04/24/18
All of Bolton's service technicians, including **** ******, always do a great job!!

By Don J. on 04/23/18
I have been working with Bolton for several years in the ongoing service repair and replacement of various parts of my HVAC system at my home. this includes the heating and cooling, the ducting and hot water heater. Each service has been complete, well done with fa...
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I have been working with Bolton for several years in the ongoing service repair and replacement of various parts of my HVAC system at my home. this includes the heating and cooling, the ducting and hot water heater. Each service has been complete, well done with fair pricing. I get quotes. The latest job was to replace the induction motor in the furnace. I had been advised two years in advance that it was showing wear. The job was done quickly (before failure), and works great. Thank you, *** *******
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By Mark F. on 04/21/18
I have used Bolton Service for over 15 years for all of my heating, plumbing, and electrical systems. They are always professional, reliable and care most about their customers. My recent air conditioning maintenance with **** * the technician was excellent. **** f...
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I have used Bolton Service for over 15 years for all of my heating, plumbing, and electrical systems. They are always professional, reliable and care most about their customers. My recent air conditioning maintenance with **** * the technician was excellent. **** found a preventive maintenance concern with a motor capacitor and made it easy for me to understand the issue and risk of not replacing. I had him replace the capacitor to prevent a future more serious issue. The entire fix was done in a timely manner and within the estimate he provided. I would recommend using Bolton Service for all your needs.
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By Carol Z. on 04/10/18
**** ****** serviced our units today. He did an excellent job. He was very polite and answered all questions I asked. He is very knowledgeful and presents a good face for your company.

By Mark K. on 03/26/18
Had service performed on furnace and air conditioner. Service needs were quickly diagnosed, work was done quickly and efficiently. I am very happy with the level of the work done.

By Yvette H. on 03/23/18
Bill Stuart if Bolton Construction came to replace a damper. He was personable, informative, and efficient. I had some general questions and he gave me quick and concise answers. I am happy with the service. I would recommend this company and this service pro.

By JS W. on 03/01/18
Super service...just like the old days. This company, especially Bill, is professional, reliable, knowledgable, and cordial. When you have people in your home, you want them you want to trust them...I do with this company. Thanks Bolton!
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