Brian came to my flooded basement around 10 pm on our last below freezing Friday night. He checked everything thoroughly and figured out how to diagnose the source of the problem creatively. (There were no burst pipes.) Brian's attention to detail and diagnosis allowed me to peacefully turn back on my downstairs heat for the night. When he finished the job on Saturday morning, I knew I had a star for a plumber! I love the new (old) Bolton!
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Bolton has been our "go to" company for years because of their professionalism and attention to customer service across the board. They recently installed new heat and HVAC systems in our home. Their maintenance policy is definitely worthwhile and their technicians are always friendly and capable. Today's service tech, **** ******, called before an on-time arrival and ensured our furnace was operating properly for the winter after replacing all the filters. He also replaced a broken thermostat. He was respectful of our home and put on foot protectors every time he entered the house.
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I had a hot water heater emergency and a new hot water heater installation in the same 24 hours. Fortunate to have that handled so professionally and so quickly. I have worked with Bolton for 20 continuous years now, plumbing, electric, and hvac. They are clear about the proposals, and the work they need to do. And they always clean up after they are done! Billy and Brian and Emerson were great yesterday. Highly recommend!
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Bolton is back to stay. I have been a Bolton customer since 1991. I have been treated fairly and respectfully with overall consistency. But better than that, Bolton once sent a tech on a Christmas morning to add a room wall heat unit so that my 90 year old grandmother with a newly diagnosed pneumonia would be warm enough for her comfort without the rest of the family having to suffer through her high air temp needs. Mike Bolton was my hero that year and many other years. I almost gave up on Bolton during the period when I understand Bolton Raleigh was not under family control. Their service was adequate, but no longer out-standing. However, I recently chose to replace a furnace instead of replacing the blower for the second time on a unit sold to me as necessary to mate with my new Lennox a/c unit, both sold to me during the non-family ownership. Well, Bolton family is back in Raleigh. I had excellent follow through with AJ who diagnosed my issue correctly during routine maintenance. ( I realized his diagnosis was absolutely correct when I thought about his questions relating to the one weekend I used a/c before maintenance.) JB took time with me so that I understood everything being proposed and what to expect operationally. Darryl and Camden installed my new unit with dispatch, respect and clear instructions on use of the new unit. The office staff was always quick, helpful to contact me to whom I needed to communicate. Bolton family is back. Thank you!
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***** *. replaced / repaired an outside faucet on our house which had a leak. He was very professional, polite, and did an outstanding job. He is one of many reasons we have used Bolton Service for all of our Plumbing, Electrical, and HVAC needs for 30 years. Bolton always stands behind their work and goes the extra mile to help the customer.
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** performed our residential HVAC maintenance and did an outstanding In addition, he had an excellent attitude and was very professional. He and the entire Bolton Service Staff are the reason we have used Bolton for our HVAC, Electrical, and Plumbing needs for the past 30 years. Bolton always stands by their work, plus ** *** ***, and all the office staff do a fabulous job and go beyond the call of duty to be helpful.
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We had an issue with a leaking outdoor spigot and called Bolton on Friday morning around 8:30. Their Plumbing Technician, Billy S., was out by 11:15 and trouble shot the problem in about 5 minutes (line freeze over the winter). He immediately replaced the spigot unit and was done within the hour. No more leaks and good to go! Fast, dependable service from Bolton, as always! Thanks Billy for your expertise and courteous service!
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