I had a hot water heater emergency and a new hot water heater installation in the same 24 hours. Fortunate to have that handled so professionally and so quickly. I have worked with Bolton for 20 continuous years now, plumbing, electric, and hvac. They are clear about the proposals, and the work they need to do. And they always clean up after they are done! Billy and Brian and Emerson were great yesterday. Highly recommend!
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Bolton is back to stay. I have been a Bolton customer since 1991. I have been treated fairly and respectfully with overall consistency. But better than that, Bolton once sent a tech on a Christmas morning to add a room wall heat unit so that my 90 year old grandmother with a newly diagnosed pneumonia would be warm enough for her comfort without the rest of the family having to suffer through her high air temp needs. Mike Bolton was my hero that year and many other years. I almost gave up on Bolton during the period when I understand Bolton Raleigh was not under family control. Their service was adequate, but no longer out-standing. However, I recently chose to replace a furnace instead of replacing the blower for the second time on a unit sold to me as necessary to mate with my new Lennox a/c unit, both sold to me during the non-family ownership. Well, Bolton family is back in Raleigh. I had excellent follow through with AJ who diagnosed my issue correctly during routine maintenance. ( I realized his diagnosis was absolutely correct when I thought about his questions relating to the one weekend I used a/c before maintenance.) JB took time with me so that I understood everything being proposed and what to expect operationally. Darryl and Camden installed my new unit with dispatch, respect and clear instructions on use of the new unit. The office staff was always quick, helpful to contact me to whom I needed to communicate. Bolton family is back. Thank you!
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***** *. replaced / repaired an outside faucet on our house which had a leak. He was very professional, polite, and did an outstanding job. He is one of many reasons we have used Bolton Service for all of our Plumbing, Electrical, and HVAC needs for 30 years. Bolton always stands behind their work and goes the extra mile to help the customer.
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** performed our residential HVAC maintenance and did an outstanding In addition, he had an excellent attitude and was very professional. He and the entire Bolton Service Staff are the reason we have used Bolton for our HVAC, Electrical, and Plumbing needs for the past 30 years. Bolton always stands by their work, plus ** *** ***, and all the office staff do a fabulous job and go beyond the call of duty to be helpful.
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We had an issue with a leaking outdoor spigot and called Bolton on Friday morning around 8:30. Their Plumbing Technician, Billy S., was out by 11:15 and trouble shot the problem in about 5 minutes (line freeze over the winter). He immediately replaced the spigot unit and was done within the hour. No more leaks and good to go! Fast, dependable service from Bolton, as always! Thanks Billy for your expertise and courteous service!
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Great Experience! Billy came out on the service call, showed up early and we discussed options for a major repair to restore water service to my home. After discussing options, he was prepared to get to work, keeping me informed along the way. He fixed the problem quickly, and let me know what options I should consider moving forward related to the fix. All around, great experience. I recommend them highly. Very pleased.
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LOVE Bolton Service. I have been a loyal customer for at least 10 years, and I am always delighted! Today, Brian rescued me from a natural gas catastrophe as I stupidly tried installing our new NG grill and needed multiple pipe connections that challenged my layperson's skills. Brian was super nice, educative, and friendly. I always get the best service from Brian. He went above and beyond to resolve my issue - even went to the hardware store to replace faulty parts and ultimately hard-wired the grill regulator so that we would not experience leaks in future. So very pleased - can't wait to grill up some good eats! Thank you, Brian!
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