Katti was so wonderful and had such great customer service skills. Sh really helped to ensure that we would be getting the right services done. Our service technician Carl was fantastic. He was very nice and professional. He finished the job in a timely manner and was very thorough in explaining what was needed to be repaired. Exceptional staff and service!
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They are truly fantastic! Professional, conscientious, courteous. Carl honestly told me what needed to be done and why, making sure I understood everything. The inspection was extremely helpful. I'm impressed with their work. They even returned to adjust a leak that was actually related to the original constructed. They were here in a few hours after I texted Carl and spoke with Tori. And they really listened to what I had to say! GREAT JOB, GUYS!!!!!!!
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After having a bad experience with another local plumbing company and having my water turned off because of ongoing leaks I called Blue Planet and could not have had a better experience! They are knowledgeable, professional and all around kind and communicative people. Thanks so much, Carl, Will and Tori!
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I wasn’t there for the inspection but my realtor was. When I spoke to them on the phone the young woman told me she couldn’t give me a price on scoping a pipe. When he got there it was way more expensive than I thought and I couldn’t get the pipe scoped which was disappointing. However the inspection went well and he found things that needed to be fixed and I will be using them for the repairs.
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They were very professional and thorough. The only thing I didn’t like is when I asked for a price and scope in a pipe they said they couldn’t tell me. When they got to the house it was too expensive and I couldn’t get it done. But the rest of the inspection was wonderful and I will be using them for the repairs
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If you are looking for a great plumber in Asheville - you found them! Georg and his team are the most professional bunch you will ever come across. Not once did I question my decision to use them. They explain everything they see in simple English and they are very careful not to leave a mess. They even told me that I didn't need to replace my water heater.... it just needed a simple adjustment and 1 new part.
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Blue Planet called and scheduled an annual review of a recently installed (by Blue Planet) hot water heater. Mitch and Carl arrived on time and went carefully over the heater's installation and performance. They also inspected other plumbing, including hoses to the washer, sink connections and the like. I peppered them with questions about our rather tangled plumbing, and was pleased to receive thorough explanations. In inspecting our bizarre system of pressure relief valves they noted that one was installed upside down. To help extend its life, Mitch removed the PRV and installed it correctly. The cost of more than an hour's inspections, thoughtfully answered questions, and re-plumbing of the PRV? Nothing...zero! The guys were fast, thorough and went the extra mile. Absolutely the bestevery interaction we've had with Blue Planetbeginning five years ago with a (free) telephone tutorial on legal concerns over "Zurn valves" to these PRV adventureshas been outstanding. I cannot recommend them too highly.
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I appreciate having Blue Planet taking care of my home - it gives me peace of mind! From Tori’s friendly and professional assistance with scheduling to Matthew’s polite and professional service. He answered all of my many questions as I try to learn about my home with patience. And explained services performed and provided options for efficient improvements. Many thanks!
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Everyone at Blue Planet Plumbing was a pleasure to deal with. Tori, Matt, Mitchell, and Pablo were exceptionally helpful, courteous, friendly, knowledgeable and efficient. My plumbing issues were quickly resolved. I am especially delighted with the whole house water filter system that they recommended and I chose to have installed. Fresh clean water from the tap makes a world of difference. No more buying bottled drinking water for me and my family. Even the dogs appreciate it!
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