I had great services with Blue Planet. Carl and Mitchell were fast, friendly, polite and took care of everything, answering patiently questions. My yard needed some serious digging and Andy was quite amazing . He gave me some extra plants and river rocks. I am still quite touched by those little extras. The owner Georg is an animal lover and a very kind man. I will highly recommend the team to anyone in need of this type of work. Thank you
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Called with a sewer back up after waking up to a smelly mess in our basement. Carl was professional and very patience with all of my questions. As a single mom I must admit I was worried about dealing with a plumber for the first time in my adult life.. however I can say I was never pressured or made to feel uncomfortable. While the service was not cheap I got a 3 year warranty which makes me more comfortable. Tori and Michell gave a the best service experience I could ask for. I also like the bio meet the team email that tells you more about your techs coming out. Will use again but hopefully will not have to :). Thank you Blue Planet!
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Matthew and Pablo arrived, not only on time, but earlier than originally scheduled after coordinating with me on my availability- which was fantastic! Very professional and knowledgeable in the field. I was given price comparisons on repair vs replace, and all the information was explained extremely well. After deciding to go with a replace, they ran out to get the new toilet. They got back promptly and finished within the hour. Very impressed with the service and the work, and I would highly recommend them to anyone in need of a plumbing type repair or replacement. Can’t thank these guys enough!
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Our encounter with Blue Planet Plumbing was positive. They re-scheduled our service when an opening came up prior to our initial scheduled day as promised by Tori. Service was done by Carl who was very nice and professional. This company inspects all areas of your plumbing system to advise you of any eminent problems (and to find more business but, hey, that is business and you can always say no). The work we had done was finished in a timely manner. Carl had removed and replaced two washing machine valves, installed a pressure relief tank on the water heater and put a nice new valve to our ice maker. We are very pleased with this company and especially with Tori and Carl. We'll call on them again when the need arises.
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We were looking for a new, smart, hot water heater. Duke Energy recommended Blue Planet, and we followed their advice. Matthew W*** gave us a quote, and he and his teammate, Mitchell, did a fine job of installing the hybrid unit. We feel confident that the AO Smith unit will serve us well for years to come, and appreciate the 10-year warranty offered by Blue Planet Plumbing to back up that confidence. Very professional all the way around.
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Extremely happy with the company and service professional. Everyone was extremely courteous and helpful and their use of technology gives them the air of an extremely modern and up to date business. (For example, before the service professional - Matthew - arrived, I not only received a courtesy call but also a text message that identified him by his picture and provided information on his background and experience level.) I called to request an evaluation of a hot water heater. My call was promptly returned by Tori who scheduled an appointment and then followed up a few hours later to let me know that an earlier slot had come up. Matthew and Pablo were extremely polite, knowledgeable, and helpful. Matthew took the time to answer a wide variety of plumbing related questions, offered me several options, efficiently replaced the hot water heater, and then when asked about low pressure in the house, volunteered to test and adjust the water pressure coming in from the street. Not sure about pricing since I have not used other plumbers in the area but the costs were within expectations set by several websites that we used for research.
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My son had a water leak and it was flooding his basement. After calling around 8 plumbers and them not being able to help us, Blue Planet was able to get there within a couple of hours . They stayed after hours and repaired the leak to get the water back on that night. They gave us a couple of proposals for the problem, were very professional, and explained everything. They also went the extra mile and found a couple of other items that needed attention to avoid bad problems. This was a very positive and different experience then we have ever had with plumbers. They will be used in the future for all our families needs and we will recommend them to everyone!
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Today I had an appointment with Blue Planet Plumbing LLC. Prior to the appointment I was sent a text message with a very detailed bio of the technician Matthew West. I also received an email introducing me to the team that would be handling my plumbing needs. The text also informed when they would arrive. They arrived at the exact time I had asked for. I usually have trouble getting appointments that work with my schedule. Blue Planet Plumbing had no problem with my request. I immediately noticed Matthew and his co worker Pablo were very professional. They were dressed professionally and were very polite. They not only investigated my initial problem they also answered the many questions I had about a few other plumbing concerns I had. They explained everything very well. I was amazed at how knowledgeable and courteous they both were. I got a much needed crash course in plumbing today. There aren’t enough words to express how pleased I am with the service I received! I would recommend Blue Planet Plumbing for all your plumbing needs. Absolutely the best and most professional plumbing company I have ever seen! I wish there were more companies that took such pride in their work and how they treat their customers. I truly felt like they were there to help me. I will gladly contact Blue Planet Plumbing for all my future plumbing needs. Thank you for your help!
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Today I had an appointment with Blue Planet Plumbing LLC. Prior to the appointment I was sent a text message with a very detailed bio of the technician Matthew West. I also received an email introducing me to the team that would be handling my plumbing needs. The text also informed when they would arrive. They arrived at the exact time I had asked for. I usually have trouble getting appointments that work with my schedule. Blue Planet Plumbing had no problem with my request. I immediately noticed Matthew and his co worker Pablo were very professional. They were dressed professionally and were very polite. They not only investigated my initial problem they also answered the many questions I had about a few other plumbing concerns I had. They explained everything very well. I was amazed at how knowledgeable and courteous they both were. I got a much needed crash course in plumbing today. There aren’t enough words to express how pleased I am with the service I received! I would recommend Blue Planet Plumbing for all your plumbing needs. Absolutely the best and most professional plumbing company I have ever seen! I wish there were more companies that took such pride in their work and how they treat their customers. I truly felt like they were there to help me. I will gladly contact Blue Planet Plumbing for all my future plumbing needs. Thank you for your help!
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Tori was a pleasure to speak with on the phone. She was very professional, helpful, thorough and helped me get a service pro to my house earlier than my scheduled appointment date. Matthew was very professional, helpful and thorough as well. He went above and beyond to help. He looked at all the problem areas and gave me multiple solutions to fix them at a great fair price. I would highly recommend Blue Planet Plumbing to my friends and family A+ service and 5 star experience.
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