I knew I was losing my hot water heater but I'm a finicky homeowner. Due to its being an 80 gallon unit, I wanted to research, not only my system options, but manufacturers and their favored installers. I chose my brand and looked at reviews of plumbing companies. My first call (a weekend phone message because I still had lukewarm shower water, so no crisis) was to Blue Planet Plumbing based on reviews. At 8:15 Monday morning I had a call from Tori S, of their office staff. I had done a lot of research so I had some questions. Tori was very knowledgeable, efficient and polite. Based on her professionalism, I decided to let Blue Planet have the first shot. When Matthew and Mitchell arrived, they did so in a clean, professional looking company truck and with, both, company-logo clothing and laminated photo ID's clipped to their shirts. They understood my needs while educating me further. An 80 gallon hybrid unit was chosen and, surprisingly, I was told, not only, what the final price would be but that the job could be done that day. Penny wise and pound foolish? Absolutely not. This was a professional outfit from first contact. The work was done beautifully, the work area was left spotless, the old water heater removed and both warranty and Duke Energy rebate papers were submitted in my name. All IN ONE DAY. The owner should be acknowledged, as well, for the business plan with which he founded the company.
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True professionals. They take the time to diagnose. They take the time to explain and assist. Efficient and pleasant. We had several issues all happen at once, and Matthew and team took care of everything. From the first moment we called, Tori was friendly and helpful. The team was positive and fair. Most importantly, they resolved the issues and we are very happy with the work. I would call them again in a heartbeat. From major plumbing concerns in the yard, to small in house stuff, to water heater replacement, they managed to do everything with a smile.
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Will and Pabulo are a great team and did a fantastic job. Very professional, courteous and efficient. All aspects of what needed to be done were fulling explained as were the options and cost associated with each. Work was done in a timely manner and their clean-up didn't have to be cleaned up. Based on their behavior, performance and results I would definitely recommend Blue Planet.
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Katti was so wonderful and had such great customer service skills. Sh really helped to ensure that we would be getting the right services done. Our service technician Carl was fantastic. He was very nice and professional. He finished the job in a timely manner and was very thorough in explaining what was needed to be repaired. Exceptional staff and service!
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They are truly fantastic! Professional, conscientious, courteous. Carl honestly told me what needed to be done and why, making sure I understood everything. The inspection was extremely helpful. I'm impressed with their work. They even returned to adjust a leak that was actually related to the original constructed. They were here in a few hours after I texted Carl and spoke with Tori. And they really listened to what I had to say! GREAT JOB, GUYS!!!!!!!
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After having a bad experience with another local plumbing company and having my water turned off because of ongoing leaks I called Blue Planet and could not have had a better experience! They are knowledgeable, professional and all around kind and communicative people. Thanks so much, Carl, Will and Tori!
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I wasn’t there for the inspection but my realtor was. When I spoke to them on the phone the young woman told me she couldn’t give me a price on scoping a pipe. When he got there it was way more expensive than I thought and I couldn’t get the pipe scoped which was disappointing. However the inspection went well and he found things that needed to be fixed and I will be using them for the repairs.
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They were very professional and thorough. The only thing I didn’t like is when I asked for a price and scope in a pipe they said they couldn’t tell me. When they got to the house it was too expensive and I couldn’t get it done. But the rest of the inspection was wonderful and I will be using them for the repairs
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