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By JoAnn Een and Tom C. on 04/29/19
Professional, pleasant. Our fans were quickly replaced. Would recommend this company and this individual.

By David R. on 10/10/18
Darrin Beck was excellent in all respects: bid, electrical and installation of Whole House Fan and Bathroom Fans. On time, worked quickly and smoothly. Everything looks and works great. Thanks very much!

By KALMAN K. on 09/28/18
After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely ...
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After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely polite and professional. They made that everything was working perfectly before leaving. They did a great job. I recommend Blue Flame.
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By STEVE/KATHLEEN M. on 09/27/18
Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organize...
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Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the Blue Flame company, was polite, efficient, and organized, had not been made aware of the humidifier which needed specific maintenance. He got on the horn (I'm an old Vietnam Vet), figured out what he needed to know and proceeded to do the required maintenance. We had purchased the high-end Mitsubishi unit for our modest but well-built and -maintained NE Seattle residence to replace the natural gas furnace, and to have air conditioning for the increasingly warm summers. It is, like any emerging technology, subject to unexpected aberrations. Blue Flame has done a good, though not yet great, job of installing and servicing their Mitsubishi units. The people are excellent, responsible, with consistent customer service. They are dealing with a rapidly-changing home-energy technology that challenges the management and service capabilities of their staff. I would give the technicians 4 or 5 stars.
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By JIM/LOIS H. on 09/26/18
Everything turned out very well! Thank you!

By JOANNE/MILES C. on 09/25/18
This installation was very smooth and efficient! There were no problems and everything was thoroughly explained. I have already referred my son-in-law to your company as they are in need of a replacement furnace and possibly air conditioning. Thank you!

By MARK L. on 09/24/18
Tobin was very professional and informative. Great job!

By LEON CORRALESE M. on 09/22/18
Hired them for a heat pump checkup and cleaning. They did a great job.

By KEVIN F. on 09/22/18
We had this Company come out to service/ maintenance on our heating system The young man Casey was very very personable knowledgeable and didn't try to sell us anything we talked about cooling systems and will definitely use this Company again!

By JAI P. on 09/21/18
I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it co...
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I have a Honeywell Electronic Air Purifier with reusable filters. I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it contributes to buildup that shortens the life of the furnace. However, when the technician cleaned everything, she must have used pressure against the filters when they weren't properly supported and severely bent them. She also washed the non-reusable filter and ruined them. She did not appear qualified to clean or comment on my equipment. To top it off, I felt criticized for choosing to Electronic Air Purifier/Filter in my furnace, and am extremely upset about bending/damaging my reusable filters. If I do need to replace my furnace I will not be using Blue Flame.
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By Jane Y. on 09/21/18
Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be...
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Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be my technician every year for my maintenance call. Thank you Tobin!!
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By WENDY A. on 09/16/18
They did a very good job. Thanks, Al and Ali

By TERRI E. on 09/14/18
Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehi...
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Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehicle so that he could take care of it in the same call.
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By BARBARA F. on 09/14/18
John was great. I would have him back anytime.

By REZA S. on 09/14/18
1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I wa...
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1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By REZA S. on 09/14/18
Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1...
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Unfortunately, my experience was poor. Due to following reasons: 1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)
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By BECKY W. on 09/13/18
The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went...
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The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went with them because I had more confidence in the company. Communication with the office was a breeze. Luis and his installation team were on time, polite, kept me informed, walked me through the changes, and cleaned everything up before leaving. They corrected the error made by the ac company and ensured that the whole system is up to code. It's obvious that the company strives to provide good customer service.
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By MICHELLE / HUNERT C. on 09/13/18
Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maint...
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Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maintenances to go. I was so impressed with their service, installation and continued services, since my original purchase. Those friends I've referred have bought from Blue Frame have been impressed and have referred more customers. This year Brad came out and gave me bad, good, and worst news. The bad news was that the man who had been helping me put a french drain into the yard had been shoveling dirt too close to the unit when it was on and it was now clogged, causing the motor to overwork, overheat, and leak oil. Brad had it clean within about thirty minutes. It was an additional cost because he had to take the entire unit apart and do more than the basic maintenance. Brad also did the maintenance for my furnace, since the cold months are approaching fast. Good news is that it's ready for the winter. The worst news is my heater is an older unit and I have very poor ductwork in my home. It's going to require a new unit. Brad spent additional time telling me exactly what was wrong. Showed me every component, explained to me how each piece worked, and gave me the possible culprits if it breaks down. I asked him about replacing the components that were going bad. I could do that but by the time I do it would be about he same price to buy a new heater. I had talked with Keller, there sales representative, the week before Brad came out and already know the price to replace the entire unit. I can't afford it right now but it's in my budget. Keller has been exceptional at offering solutions, including telling me about their financing options which includes a 6 month Zero Interest through GreenSky. If you read this review, mention my name to the office. Maybe I'll get another year of maintenance! :)
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By PAT T. on 09/12/18
Al was here with Ali who was a trainee and both were excellent, communicated what they were doing for my annual maintenance and Al was even nice to move a heavy umbrella stand off my deck for me. Great guys to do business with.

By Cheryl M. on 09/12/18
We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfe...
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We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfectly to the Install team who came out just 3 days later. Totally pleasant experience. I will be recommending Blue Flame to all! Thank you, team.
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Kyler C
Rating:
107 total reviews!
Chris H
Rating:
93 total reviews!
Erica E
Customer Service Rep.
Rating:
(125 total reviews)
Brittny M
Customer Service Rep.
Rating:
(38 total reviews)
Brandon S
Rating:
(85 total reviews)
Al V
Rating:
(84 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Blue Flame Heating, Air & Electric has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Josh C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
54 total reviews
By BRYCE/ANNE K. on 08/10/18
(no comment)

By NIC Y. on 08/04/18
I collected estimates from 4 contractors. Blue Flame was not the lowest bid, but did have the best warranty and online reviews overall. Sales rep was thorough, not pushy, and helped me select equipment that offered the most efficiency for my budget. We settled on a...
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I collected estimates from 4 contractors. Blue Flame was not the lowest bid, but did have the best warranty and online reviews overall. Sales rep was thorough, not pushy, and helped me select equipment that offered the most efficiency for my budget. We settled on a 2 stage multi-speed furnace (American Standard Gold Furnace) paired with a 13 SEER 4 ton A/C. Our home did not previously have A/C so new electrical and refridgerant lines were needed. Kept my exisiting Nest thermostat. Blue Flame was able to install everything within 24 hours of signing the contract. The crew was very professional and courteous. I didn't find a single "mistake" - no holes drilled in the wrong place, no messed up paint, no missing caulk...everything looks great. Total cost after tax was $12K.
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By ANTHONY D. on 07/17/18
The installation team was prompt and very courteous. The office staff kept us informed of when the installers would arrive. The comfort advisor gave us all the reasons why we should pick Blue Flame Heating and Air Conditioning, We would definitely pick them again.

By TRACY C. on 07/10/18
Simply the best, most professional. All the guys were fabulous and wonderful. They explained everything that they were doing and cleaned up when they were done. It was a great experience.

By TERRY/LINDA L. on 06/20/18
The people at Blue Flame were uniformly professional, kind and helpful. From Zane our sales representative to everyone who came on site to install the new heating and air conditioning system, to the office staff who followed up, we were pleased. Blue Flame installe...
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The people at Blue Flame were uniformly professional, kind and helpful. From Zane our sales representative to everyone who came on site to install the new heating and air conditioning system, to the office staff who followed up, we were pleased. Blue Flame installed the #1-rated American Standard equipment and it provides the family with comfort in this warm weather. My wife and I are very pleased and recommend the entire crew. The Westies in their TV commercials enticed our inquiry -- that's absolutely no sensible reason but it's true.
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By JERRY/NANCY E. on 06/18/18
Blue Flame, Brian, our comfort advisor was very thorough at figuring out and explaining the system that was right for my home. His installation crew: Josh, Dane, Gabe, and Hunter showed up on schedule and got right down to business. They worked hard all day and fin...
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Blue Flame, Brian, our comfort advisor was very thorough at figuring out and explaining the system that was right for my home. His installation crew: Josh, Dane, Gabe, and Hunter showed up on schedule and got right down to business. They worked hard all day and finished the install. Kailana did a fabulous job coordinating everything and keeping the schedule on schedule.
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By ELIZABETH C. on 05/15/18
I have always experience great customer service from Blue Flame.

By JOAN L. on 04/19/18
The team worked well together, answering questions and even coming back out to tweak the system. They are great about following through for communication about the installation date and time, deeply appreciated.

By RANDALL / AMANDA A. on 03/16/18
(No Comment)

By JIM H. on 03/11/18
Blue Flame responded immediately to my request for a furnace inspection and replacement within one day from my call. They were prompt, efficient and courteous. I was very pleased with their service and would be happy to recommend them

By MARK/LAURA B. on 03/07/18
customer service was outstanding from every member that came to install my furnace and heat-pump. It took longer than was expected but they did have some challenges with the duct work that took some extra time. They were very nice guys, polite and really cared that...
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customer service was outstanding from every member that came to install my furnace and heat-pump. It took longer than was expected but they did have some challenges with the duct work that took some extra time. They were very nice guys, polite and really cared that i was happy with every step.
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By TIM S. on 02/15/18
From the beginning, with scheduling the appointment to going over the job with Chase was really easy, everything was upfront and honest. And thanks to Josh and Tyrell for hammering out the install. That was a lot of work and they were machines. They set up the elec...
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From the beginning, with scheduling the appointment to going over the job with Chase was really easy, everything was upfront and honest. And thanks to Josh and Tyrell for hammering out the install. That was a lot of work and they were machines. They set up the electricians nicely and everything was done flawlessly. Great job. And an additional shout out to Kailane for keeping me updated on the work and the inspection. I would of been really late if it wasn't for her. Thanks! Tim
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By Timothy S. on 02/15/18
Josh and Tyrell did an amazing job with the install in an amazing amount of time when you look at the amount of work they got done. They are machines. Thanks Blue Flame for having a great staff too, everyone is a pleasure to work with and I will definitely be calli...
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Josh and Tyrell did an amazing job with the install in an amazing amount of time when you look at the amount of work they got done. They are machines. Thanks Blue Flame for having a great staff too, everyone is a pleasure to work with and I will definitely be calling you next time I need work done. Thanks, Tim
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By Cindy E. on 01/24/18
Recently, we got a new furnace installed and I was very impressed with the skills and consideration with which Josh and Dane did their work. They fit the furnace into a tight existing place and did an excellent, clean job routing the exhaust and intake pipes so the...
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Recently, we got a new furnace installed and I was very impressed with the skills and consideration with which Josh and Dane did their work. They fit the furnace into a tight existing place and did an excellent, clean job routing the exhaust and intake pipes so they are inconspicuous. They like their trade, are focused, and thoughtful to put on boot covers whenever they entered the house. When they were done, they left the work area very clean. Thank you, guys.
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By Caralee C. on 01/24/18
Josh and Dane were both professional, considerate, clear in their explanations, focused on the job at hand. They did excellent work and I would recommend them highly.

By CAMERON B. on 01/04/18
We were having challenges with our furnace and the vendor who was servicing the unit. They dragged us along for 14 months and had a tech come out 6 times....you read that correctly, 6 times! A couple grand later and fed up with our system we reached out to 4 vend...
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We were having challenges with our furnace and the vendor who was servicing the unit. They dragged us along for 14 months and had a tech come out 6 times....you read that correctly, 6 times! A couple grand later and fed up with our system we reached out to 4 vendors to get quotes and replace our system. From start to finish the process was seamless and everyone on the team was great to work with. Michael was the sales rep who walked us through the options and was not pushy or "salesy". The price was very competitive and the install team came out the following week. The installation team was professional and walked us through the work they would do to ensure it was what we previously agreed to. Needless to say we are VERY happy with the experience and the system they installed is quieter, more efficient and my wife is happy.
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By ROBERT F. on 12/08/17
They were efficient and thorough and a pleasure to deal with!

By KIRK M. on 11/15/17
Eric found the problems with my gas furnace that the PSE tech missed and checked the age of the furnace for me. Since it was 17 years old I decided to have them replace it. They were able to do it right away. The sales rep and the installers were very professional ...
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Eric found the problems with my gas furnace that the PSE tech missed and checked the age of the furnace for me. Since it was 17 years old I decided to have them replace it. They were able to do it right away. The sales rep and the installers were very professional and courteous. The one problems is that they may have accidentally damaged the internet cable that ran through the utility closet since it went out a few days later. Comcast probably shouldn't have run it through there to start with so I don't see it as a big problem.
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By PHILLIP/ANGIE V. on 11/10/17
My experience with Blue Flame has been A from the get go!

By JAMES D. on 10/06/17
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