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By Courtney U. on 02/11/21
Chris was excellent! Knowledgeable and professional. He was friendly and got the job done quickly. He answered all my questions and gave me helpful information. I can't recommend this company enough!

By Scott L. on 02/09/21
On time , excellent service, along with a great price

By Tom B. on 02/04/21
The guys did a great job. Arrived at the scheduled time and worked quickly. They were very friendly and explained how to work our new furnace and thermostat. Our house is now toasty warm!

By Sedonia G. on 02/03/21
From the moment I phoned the office to schedule the appointment, I was totally confident that I had made the correct decision in calling Best Heating & Cooling. Friendly, courteous & professional. They kept me updated with their great technology. I was sent a pict...
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From the moment I phoned the office to schedule the appointment, I was totally confident that I had made the correct decision in calling Best Heating & Cooling. Friendly, courteous & professional. They kept me updated with their great technology. I was sent a picture of Hunter who called me and arrived ahead of schedule. I highly recommend Best Heating & Cooling.
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By Anatoli E. on 02/02/21
My failing furnace needs a replacement. I called a few companies to give me estimates. Only Kirby Loewen from Best Heating & Cooling company gave me what we needed and even more. We ended up signing a contract for installation of new furnace plus to add central air...
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My failing furnace needs a replacement. I called a few companies to give me estimates. Only Kirby Loewen from Best Heating & Cooling company gave me what we needed and even more. We ended up signing a contract for installation of new furnace plus to add central air-conditioning system to our house. Kirby was so knowledgeable, convincing and professional that we did not hesitate to accept his offer very next day. Great service so far. Will see after they install the system, but I am sure it will be perfect since 2 of my friends already used their service and they are very happy.
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By Anatoli E. on 02/02/21
My failing furnace needs a replacement. I called a few companies to give me estimates. Only Kirby Loewen from Best Heating & Cooling company gave me what we needed and even more. We ended up signing a contract for installation of new furnace plus to add central air...
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My failing furnace needs a replacement. I called a few companies to give me estimates. Only Kirby Loewen from Best Heating & Cooling company gave me what we needed and even more. We ended up signing a contract for installation of new furnace plus to add central air-conditioning system to our house. Kirby was so knowledgeable, convincing and professional that we did not hesitate to accept his offer very next day. Great service so far. Will see after they install the system, but I am sure it will be perfect since 2 of my friends already used their service and they are very happy.
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By Sedonia G. on 02/02/21
Furnace quit working, Best Heating & Cooling were friendly, efficient and fixed it professionally. Totally recommend.

By Karl Shanna B. on 01/26/21
Chris was very respectful and nice to talk to and he got our heat back on very quickly. He explained to me clearly what had happened and even showed me the part that was broken. He was also able to set me up with an appointment for someone to come out and look at o...
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Chris was very respectful and nice to talk to and he got our heat back on very quickly. He explained to me clearly what had happened and even showed me the part that was broken. He was also able to set me up with an appointment for someone to come out and look at options with me on a replacement for our system because it is 23 years old, BEST heating and cooling has always taken care of it for us and has always done an outstanding job. which i assume is why it has lasted beyond its lifetime!! Thank you Chris!!
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By Todd L. on 01/25/21
listened to problem and fixed it

By Todd L. on 01/25/21
listened to what problem was and solved it.

By George Z. on 01/12/21
Chris is the greatest!!

By George Z. on 01/12/21
Very exceptional work, service, quality and professionalism!!

By George Z. on 01/12/21
Chris is an excellent technician!! Very professional, personable, knows what he's doing and explains everything in detail!! We enjoy his ability to take care of our needs when we need it!! Keep up the great work Chris!!

By Alan U. on 01/08/21
There are companies that inspire a "can-do" attitude among their employees and there are those with staff who seem annoyed when communicating with clients. Best Heating & Cooling takes the can-do approach from Andi who answered the phone, to Chuck and Dillon who in...
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There are companies that inspire a "can-do" attitude among their employees and there are those with staff who seem annoyed when communicating with clients. Best Heating & Cooling takes the can-do approach from Andi who answered the phone, to Chuck and Dillon who installed my propane line, and Chris who got my elderly heat pump up and running. I am pleased to be able to support this local business!
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By Alan U. on 01/07/21
Chuck and Dillon installed a new propane line in my home. They did an excellent job, were fast, efficient and left things neat and clean. Had them back the next day for a small job that my internet installers were unable to do. Same quality job and still friendly a...
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Chuck and Dillon installed a new propane line in my home. They did an excellent job, were fast, efficient and left things neat and clean. Had them back the next day for a small job that my internet installers were unable to do. Same quality job and still friendly and polite. Top notch experience.
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By Brandon F. on 01/04/21
The sales call was very professional and Ryan was very knowledgeable and patient. I would recommend this company . The turnaround was only one week when we finally decided to go with this company and the furnace will be installed on Thursday.

By John T. on 12/29/20
Hunter called ahead, came right on time, was, as always, friendly, quick, yet unhurried, made sure any questions were answered. A totally positive encounter again.

By Tommy B. on 12/29/20
Consistently great service & personalized professionalism of all staff.

By Tommy B. on 12/28/20
Hunter is prompt, friendly, & professional. It’s nice to do business with individuals & companies who take the time to be personable while getting the task done. Best Heating values relationships, not just the business.

By John T. on 12/22/20
The boss/owner can be proud of this young man and the work he does.
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800-278-2378

Select any employee to see all their reviews.

Chris
5 Years
Rating:
99 total reviews!
Ken
33 Years
Rating:
69 total reviews!
Danielle F
Customer Service Rep.
5 Years
Rating:Just Launched
Ande K
Customer Service Rep.
3 Years
Rating:Just Launched
Hunter
Rating:
(46 total reviews)
Chuck
4 Years
Rating:
(27 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Best Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Best Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kirby has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
19 total reviews
Kirby graduated form Scio High School and has taken several classes for both Carrier and Daikin brands. They are continued education courses that cover all aspects of the equipment. He is one of our comfort specialist here at Best Heating and has worked for us for over 10 years. He attends networking events with the Lebanon and Albany Chambers. He enjoys spending time with his wife and friends. He also enjoys playing basketball and meeting new people.
By Abby C. on 10/30/20
we have had the opportunity to have several people come by and do quotes for upgrades and Kirby, by far, was the best at giving my options plain and clear so that I understood them. Would gladly recommend them to other folks.

By Warren S. on 10/08/20
We had an amazing experience with Kirby, he was so knowledgeable and friendly

By Cecil B. on 08/29/20
Professional, courteous & very knowledgeable of Heat & Cooling Systems.

By Sam Bella B. on 07/22/20
A trustworthy company. Always there to help you.

By Jenny F. on 06/15/20
no comment

By Matt A. on 05/13/20
Best Heating and Cooling installed a Carrier ductless system at our home and we were really pleased with them as a company. From the initial visit to give us a bid, to the day of install we were very impressed. Kirby, Chuck and the rest of the team are very knowled...
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Best Heating and Cooling installed a Carrier ductless system at our home and we were really pleased with them as a company. From the initial visit to give us a bid, to the day of install we were very impressed. Kirby, Chuck and the rest of the team are very knowledgeable and I feel they go the extra mile to understand your needs, and provide the best product to meet those needs. We would us them again in the future for sure.
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By Matt A. on 05/13/20
Best Heating and Cooling installed a Carrier ductless system at our home and we were really pleased with them as a company. From the initial visit to give us a bid, to the day of install we were very impressed. Kirby, Chuck and the rest of the team are very knowled...
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Best Heating and Cooling installed a Carrier ductless system at our home and we were really pleased with them as a company. From the initial visit to give us a bid, to the day of install we were very impressed. Kirby, Chuck and the rest of the team are very knowledgeable and I feel they go the extra mile to understand your needs, and provide the best product to meet those needs. We would us them again in the future for sure!
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By Ed K. on 02/25/20
Called in the morning & Kirby was at my house by 1 pm. Very punctual & explained the products available. Very knowledgeable.

By George Leslie R. on 01/03/20
Kirby was very courteous, professional, dressed appropriate and full of knowledge. he was going to see if it was repairable first. Then he noticed a very bad crack somewhere around the igniter on the heater. that's when I said it's time to make a purchase. He offer...
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Kirby was very courteous, professional, dressed appropriate and full of knowledge. he was going to see if it was repairable first. Then he noticed a very bad crack somewhere around the igniter on the heater. that's when I said it's time to make a purchase. He offered four different models and helped us choose the best one for our house. We are very happy and excited to see the installer show up on Wednesday and get us back up and running with a brand new unit that's going to make my wife and myself very happy and warm. for a gentleman that is under 30 years old, I feel that he has a very old soul and we connected very well. He made us feel very comfortable about making the purchase and very easy.
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By Irene J. on 12/04/19
I would recommend Best Heating and Cooling to anyone..and in fact did to the manager of the manufactured homes park where I live. I hope you get business from Santiam Village. Kerby was very professional and gave my mom and I a great deal. Our installation team Chu...
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I would recommend Best Heating and Cooling to anyone..and in fact did to the manager of the manufactured homes park where I live. I hope you get business from Santiam Village. Kerby was very professional and gave my mom and I a great deal. Our installation team Chuck and Dusty were so nice and got the job done quickly. Our home is staying so much warmer with our new heating system..Thanks to the Best Heating team!! :)
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By Ben P. on 05/06/19
No comments

By Donna K. on 04/26/19
No comments

By David B. on 12/03/18
Kirby was very professional, knowledgeable, and helpful during the process.

By David B. on 12/01/18
We recently contacted Best Heating in regards to a home Radiant heat system. I had been in contact with several other companies that had very little experience with this type of system and seemed unsure about the best way to improve our system. Kirby with Best Heat...
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We recently contacted Best Heating in regards to a home Radiant heat system. I had been in contact with several other companies that had very little experience with this type of system and seemed unsure about the best way to improve our system. Kirby with Best Heating came to our house and it was immediately clear that he was very knowledgeable about this type system, and the two options that would work best for us. After deciding to have Best complete the work, the install was scheduled and the work was completed in about 3 weeks (mostly waiting for parts to arrive). The technicians were very knowledgeable and the install is very well done. We highly recommend Best Heating!!
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By Robert S. on 10/26/18
Absolutely AWESOME !!! would recommend to anyone. This company should be used as a model to show others how customer service and quality work should be done !! Kirby is EXCEPTIONAL!!

By Tom T. on 09/13/18
Kirby did a great job from start to finish.

By David V. on 07/06/18
Kirby and his team were Very professional. They answered all of our questions and were courteous, and cleaned up the property when they were finished. We would absolutely recommend Best Heating & Co. services to anyone looking for heat pump/air conditioning/furnace/etc. installation.

By Steven P. on 07/02/18
Kirby, representative for BEST, helped us find what is best for our home for heating and air. Best goes the extra effort to find and use the latest HVAC for the money and the best for you and your home. I have been in there in the past to ask about a problem I was ...
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Kirby, representative for BEST, helped us find what is best for our home for heating and air. Best goes the extra effort to find and use the latest HVAC for the money and the best for you and your home. I have been in there in the past to ask about a problem I was fixing with an appliance, and even though it wasn't their appliance they helped me look for a tool for a fix on a freezer that I had, to extend the life of it after it needed a recharge. We called BEST to find a new home heating and air setup to replace our 25 year old furnace, and they are eager to find what will work best for us. They can not only look at what furnaces, ducting, and air condition they can order, but also how and why, and what is better for us and our home. Timely with information and installs. They are close and if we need anything in the future, and any service calls, they are only minutes away.
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By Matthew F. on 01/23/18
Wonderful experience working with Best Heating. Kirby did a great job explaining the pros and cons of all the different ductless heating units available, the installers were very efficient and professional in their work and took extra time to explain the use of the...
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Wonderful experience working with Best Heating. Kirby did a great job explaining the pros and cons of all the different ductless heating units available, the installers were very efficient and professional in their work and took extra time to explain the use of the unit's remote control in easy to understand terms, and the quality control follow up provided by Chris was very helpful in reminding us of several functionalities of the remote control we hadn't utilized yet. It was a pleasure working with all of them. Thanks.
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