I have used this company for years. Recently my furnace died. While they were quick with replacement options and replacement, they didn't fully install it (forgot to plug it in???) and didn't integrate it with the thermostat, leading to several cold days until that could be problem solved. Today they visited with a post installation inspection with the news that the only place I could get the new furnace filters was through them. Needless to say, BEST is the last place I will buy new filters.
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We had a little rattling noise at night coming from our new heater. Ryan was in the area and came by to trouble shoot. We and he could not figure it out. He kept thinking and, like Sherlock Holmes, got it! It was the little water heater not the heater. He suggested solutions and not no rattle at 2 am!!! He is smart and terrific!
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Kirby was very courteous, professional, dressed appropriate and full of knowledge. he was going to see if it was repairable first. Then he noticed a very bad crack somewhere around the igniter on the heater. that's when I said it's time to make a purchase. He offered four different models and helped us choose the best one for our house. We are very happy and excited to see the installer show up on Wednesday and get us back up and running with a brand new unit that's going to make my wife and myself very happy and warm. for a gentleman that is under 30 years old, I feel that he has a very old soul and we connected very well. He made us feel very comfortable about making the purchase and very easy.
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Darian was very thorough aside from being respectful and efficient. He even wiped some drywall dust out of heating unit from over a year ago, inside and out. 16 yr old furnace looked brand new. When he was done. Would highly recommend him and Best Heating. Good company And great staff.
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