This is my first review but felt compelled. So happy I have found the BEST heating and cooling company!! Every step has been positive and helpful. Thank you to the whole team! Kirby even helped me find the owner of a lost dog as he was working! Ken was on time, respectful while thoroughly and cheerfully working his miracles to restore my A/C. Highly recommend this business.
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Kirby, representative for BEST, helped us find what is best for our home for heating and air. Best goes the extra effort to find and use the latest HVAC for the money and the best for you and your home. I have been in there in the past to ask about a problem I was fixing with an appliance, and even though it wasn't their appliance they helped me look for a tool for a fix on a freezer that I had, to extend the life of it after it needed a recharge. We called BEST to find a new home heating and air setup to replace our 25 year old furnace, and they are eager to find what will work best for us. They can not only look at what furnaces, ducting, and air condition they can order, but also how and why, and what is better for us and our home. Timely with information and installs. They are close and if we need anything in the future, and any service calls, they are only minutes away.
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-The problems for this installation began at the cost estimate in deciding it likely efficient to try to field modify a sheet metal connection piece, rather than beginning the furnace and AC coil installation to the point that accurate measurements could be taken so that a shop fabricated piece could be made . -During the furnace installation the Lead Worker's Helper did not have enough experience to say stop, we need a shop fabricated piece, or talk to the Lead Worker about it. Also, the Lead Worker who was busy under and behind the house with the AC work failed to notice the problems the Helper was having. It was not a team effort.
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Clark was very conscientious, listened to my issue, and took the time to figure it out and fix it right away! He also gave me helpful tips on how to keep the system running just the way I wanted it to. Chuck fielded my special requests for the installation, and was fast and effective at installing the system! Kirby has always been awesome about coming out and taking a look at my place and figuring out the best solution for my heating/cooling needs. These guys are awesome! They've always given me the most competitive rates, and they're very professional! Thank you Best Heating!
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Clark was very conscientious, listened to my issue, and took the time to figure it out and fix it right away! He also gave me helpful tips on how to keep the system running just the way I wanted it to. Chuck fielded my special requests for the installation, and was fast and effective at installing the system! Kirby has always been awesome about coming out and taking a look at my place and figuring out the best solution for my heating/cooling needs. These guys are awesome! They've always given me the most competitive rates, and they're very professional! Thank you Best Heating!
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