Ryan was awesome! He went above and beyond during his consult visit. We will be working with this company in the near future based on his visit. *Update* Jermey was able to get everything installed, I would highly recommend him to anyone looking for a quality job!! He is professional, friendly and honest. We are very happy with our service.
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My air conditioner went out last night. I called Best Heating and Cooling this morning. I talked to Danielle, who is amazing, and she talked with Chris and worked us in. Chris was professional and efficient. I am very thankful for the service and promptness they provided in this heat. Kudos to them! Christine Lahoda
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Chris came to my home to follow-up on some questions I had operating my new ductless system that Best A/C installed. He was very courteous and waited for me to finish my questions and then clearly answered my questions. He spent more time explaining my system than I expected. This was his second follow-up visit. Customer service and any needed follow-up service is clearly a major part of their business. I will do business again with Chris and Best A/C. Any company will sell you equipment but only great companies provide "over the edge" follow-up customer service. Thank you Chris and Best A/C Joe
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I’m a retired HP clean room engineer so I’ve been around equipment techs for years. Darian noticed right away my AC compressor high pressure reading was ranging widely. His trouble shooting covered checking voltages, capacitor readings, consulting with senior techs and finally determined the system had been over charged with refrigerant. Two prior service calls from other companies didn’t find this problem and one said my 6 year old system needed to be replaced. Your techs cost me a couple hundred $$s but saved me $$$$$.
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The first HVAC company came out, hooked up their gauges, listened to my unit, quoted me $3800 for a new system as my newish 6 yr old system needed a new compressor and charged me $140 for a furnace/AC cleaning, inspection, new filter. Hogwash!!! Company 2 didn't return my call. Company 3 was back logged and 10 days out. It's 95 degrees outside for a week so that's understandable. Company 4 was Best, Danielle was very attentive to my situation, quick witted, would try to have a tech there the next day (Friday) if possible but scheduled me for Monday. Darien arrived, very professional young man, listened to my inputs, ckd the system, found it had been over charged, did multiple system cks, removed the excess refrigerant and solved the problem. This kid and Best HVAC saved me thousands of dollars. Sorry they were my 4th try but they are now my 1.
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Chris is awesome. Very professional and friendly. He doesn’t make you feel stupid when you ask questions. He takes the time to explain things in a manner such that someone with no HVAC knowledge whatsoever can understand. He’s honest and tries to find the best solution while keeping cost in mind. I highly recommend!
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