It is so nice to get the same service person year after year. I know them and they know me and where both furnaces are located and they just go and do their job. If I have any questions at the end, they are always so helpful. For example this last time I mentioned it seems like I have so much dust, is there anything I can do to cut it down and we talked about my options.
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Ken and an assistant came and checked out my air conditioner. In a few minutes Ken determined the problem and set about repairing the unit of the problem. The whole service took them less than 20 minutes to determine and repair. Ken had a good knowledge of air conditioners and accomplished the services with a professional and friendly manner. As a long term customer my experiences have all been very excellent with Best Heating company.
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This is my first review but felt compelled. So happy I have found the BEST heating and cooling company!! Every step has been positive and helpful. Thank you to the whole team! Kirby even helped me find the owner of a lost dog as he was working! Ken was on time, respectful while thoroughly and cheerfully working his miracles to restore my A/C. Highly recommend this business.
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Kirby, representative for BEST, helped us find what is best for our home for heating and air. Best goes the extra effort to find and use the latest HVAC for the money and the best for you and your home. I have been in there in the past to ask about a problem I was fixing with an appliance, and even though it wasn't their appliance they helped me look for a tool for a fix on a freezer that I had, to extend the life of it after it needed a recharge. We called BEST to find a new home heating and air setup to replace our 25 year old furnace, and they are eager to find what will work best for us. They can not only look at what furnaces, ducting, and air condition they can order, but also how and why, and what is better for us and our home. Timely with information and installs. They are close and if we need anything in the future, and any service calls, they are only minutes away.
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-The problems for this installation began at the cost estimate in deciding it likely efficient to try to field modify a sheet metal connection piece, rather than beginning the furnace and AC coil installation to the point that accurate measurements could be taken so that a shop fabricated piece could be made . -During the furnace installation the Lead Worker's Helper did not have enough experience to say stop, we need a shop fabricated piece, or talk to the Lead Worker about it. Also, the Lead Worker who was busy under and behind the house with the AC work failed to notice the problems the Helper was having. It was not a team effort.
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