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By Deb W. on 03/07/19
I had BFP install a new faucet, garbage disposal and drain pipes. Bill was very nice and completed the job or so I thought. The drain was leaking and after 4 more visits Mac finally got the job done right. When Bill was there I agreed to replace my water heater wit...
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I had BFP install a new faucet, garbage disposal and drain pipes. Bill was very nice and completed the job or so I thought. The drain was leaking and after 4 more visits Mac finally got the job done right. When Bill was there I agreed to replace my water heater with the top of the line tankless water heater. They had cut out part of my ceiling to do the install. Also, the main water line was leaking bad when they turned the water back on. They will fix that for another 300 dollars. With the price I paid for the water heater you think they could have fixed it for free. The hot water is not on demand you need to run the water for 2 - 3 minutes before you get hot water. Well, they can add something to it for additional money. I'm sorry but when I buy something that is top of the line I expect everything to come with it. They didn't even tell me about the leak before they left. It cost me a lot of money to have this work done and I will never use BFP again nor would I recommend them to anyone. The sad thing is I have to put out more money to fix the problems they caused!!!
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By Jim S. on 03/06/19
Thanks Bill and Benjamin Plumbing. Same day service and done in a timely manner . Would recommend to others.

By KIMBERLY C. on 03/06/19
I ALWAYS HAVE BEEN HAPPY WITH THE SERVICE NO MATTER WHO HELPED ME. I APOLOGIZE FOR NOT SENDING THIS SOONER. NO COMPUTER AT HOME.

By Richard C. on 03/04/19
They know what they are doing and are very friendly. They give you a price for the job before they even start and don't change it. They are good.

By Janet C. on 02/27/19
Mack did a great job explaining things to me and was very nice. he did a super job and I am very pleased. I would recomend him to anyone who needs plumbing done. i also recomend the company, benjamin franklin.

By Janet C. on 02/27/19
Mack did a great job explaining things to me and was very nice. he did a super job and I am very pleased. I would recomend him to anyone who needs plumbing done. i also recomend the company, benjamin franklin.

By David H. on 02/27/19
good follow through didn't give up cleaned up after himself

By Myron and Donna M. on 02/26/19
Cody R--Service Pro from Benjamin Franklin Plumbing. He was very knowledgeable about the products, had a good personality, knew what he was doing and explained the type of sump pump we currently hab=ve and showed us comparable new ones and the advantages of differ...
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Cody R--Service Pro from Benjamin Franklin Plumbing. He was very knowledgeable about the products, had a good personality, knew what he was doing and explained the type of sump pump we currently hab=ve and showed us comparable new ones and the advantages of different types of sump pumps. We were very pleased with his service. Myron and Donna Mustaine twomust@msn.com
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By Bill B. on 02/26/19
Very personable. Explained everything . Costs kind of shocked me.

By Andrew A. on 02/21/19
Benjamin Franklin Plumbing were able to detect improper install on my sump pump which saved me a disaster. Now, I am ready for the rain.

By Dick N. on 02/16/19
Mackenzie did a good job on our sump pump and he backed up his work on a later call. Courteous and efficient.

By Vincent R. on 02/14/19
Hello. Glen is awesome, friendly, and professional, and explained exactly what I needed. He worked quickly and efficiently, and there were no surprises about the bill. Thank you!! Totally Recommend!

By Nicholas B. on 02/14/19
Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When ...
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Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When they showed up I told them what was going on. I had the same problem a few years ago and it cost quite a bit to fix. But after some investigative work they found a simple fix and saved me hundreds of dollars. After they did that I did not argue with the higher than average install because of how awesome Lance and Cody were. I am in the Trades industry so I know how mundane and or easily it would have been to charge me full price for something someone does not need. Not only would I recommend Benjamin Franklin I strongly suggest Lance and Cody. They were simply amazing.
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By Cindy T. on 02/03/19
Glenn was excellent and I very much appreciated his help in a punctual manner. He also got me a lesser charge which I very much appreciated. I would have to say that your charges are exorbitant and very difficult to deal with for many. For this reason, I would h...
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Glenn was excellent and I very much appreciated his help in a punctual manner. He also got me a lesser charge which I very much appreciated. I would have to say that your charges are exorbitant and very difficult to deal with for many. For this reason, I would have a difficult time recommending the company to anyone but that's not reflective of Glenn.
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By David H. on 02/01/19
The 2 techs did a good job and were very informative about our problem. Looked hopeless at first but they were not going down without a fight. Good job done.

By Margi B. on 01/26/19
Glenn came out to our home, got under our house and confirmed out suspicions. he helped us very well. thanks Glenn

By Cecelia G. on 01/26/19
Lijah was extremely knowledgeable and friendly. Went above and beyond what we originally asked him to do. Additional services and products were offered without any pressure. Would recommend him to anyone.

By Carol H. on 01/25/19
Bill Behn diagnosed the disposal problem and was very professional with the Aegis Home Warranty Group in being able to continue in replacing it. It was a snowy day and I appreciated that he had shoe covers on when he entered from the lobby. He was also helpful in...
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Bill Behn diagnosed the disposal problem and was very professional with the Aegis Home Warranty Group in being able to continue in replacing it. It was a snowy day and I appreciated that he had shoe covers on when he entered from the lobby. He was also helpful in discussing what to do with a sink problem I have. I’m glad to have a working garbage disposal now.
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By Michael P. on 01/22/19
I called this past Sunday with an issue that I've been having for some time now. An odor in my main bathroom. I got an answer right away and she really took the time to listen to what I needed. They got a tech out to me the same day and Cody literally took the tim...
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I called this past Sunday with an issue that I've been having for some time now. An odor in my main bathroom. I got an answer right away and she really took the time to listen to what I needed. They got a tech out to me the same day and Cody literally took the time to eliminate all possibilities. I've had master plumbing and roto-rooter both here twice for over 900 bucks wasted. I called roto-rooter back about the issue not being fixed and was told I had a bad attitude and they didn't want my business. They didn't want to hear that they didn't get the job done. If you need a company that will take the time to find the issue Benjamin Franklin gets it done. Bathroom smells great guys. Thank you for the follow through as well.
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By Tom J. on 01/20/19
Once again, Glenn provided great service. He installed a drain trap, sink drain, water shutoffs, and hooked up a faucet. During the work, he identified a leak due to a corroded fitting and replaced the corroded joint. Well worth the money, since everything else wen...
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Once again, Glenn provided great service. He installed a drain trap, sink drain, water shutoffs, and hooked up a faucet. During the work, he identified a leak due to a corroded fitting and replaced the corroded joint. Well worth the money, since everything else went according to plan and the work was top notch.
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319-365-6792

Select any employee to see all their reviews.

Cody R
Rating:
115 total reviews!
Lijah L
2 Years
Rating:
93 total reviews!
Doug M
Customer Service Rep.
8 Years
Rating:
(7 total reviews)
Mary A
Customer Service Rep.
10 Years
Rating:
(3 total reviews)
Bill B
3 Years
Rating:
(72 total reviews)
Lance D
7 Years
Rating:
(64 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Benjamin Franklin Plumbing of Eastern Iowa has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Benjamin Franklin Plumbing of Eastern Iowa. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Lance D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
64 total reviews
I like having the ability to help clients with plumbing issues and knowing that they are happier by the time I leave. I have an interest in weather and have been a storm chaser for the past 20 years. Green Bay Packers are a favorite team of mine.
By KIMBERLY C. on 03/06/19
I ALWAYS HAVE BEEN HAPPY WITH THE SERVICE NO MATTER WHO HELPED ME. I APOLOGIZE FOR NOT SENDING THIS SOONER. NO COMPUTER AT HOME.

By Nicholas B. on 02/14/19
Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When ...
(View More)
Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When they showed up I told them what was going on. I had the same problem a few years ago and it cost quite a bit to fix. But after some investigative work they found a simple fix and saved me hundreds of dollars. After they did that I did not argue with the higher than average install because of how awesome Lance and Cody were. I am in the Trades industry so I know how mundane and or easily it would have been to charge me full price for something someone does not need. Not only would I recommend Benjamin Franklin I strongly suggest Lance and Cody. They were simply amazing.
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By David H. on 02/01/19
The 2 techs did a good job and were very informative about our problem. Looked hopeless at first but they were not going down without a fight. Good job done.

By John M. on 01/12/19
(no comment)

By Cindi S. on 12/08/18
Very good customer service. Very knowledgeable and explaining how they will result the problems . Very timely on getting the job done and arriving during the time frame I was given and called me 20 minutes before arriving . Thank u for your professional!!!!

By Cheryl & Paul K. on 12/07/18
Very friendly and personable. Lance did a very comprehensive diagnostic inspection of the situation. He provided options to resolve the concerns and rationales for each option. Resolved all our issues beyond my expectations. Lance is a great ambassador for your company.

By Dennis L. on 11/26/18
Lance was very professional. He provided the exact cost of the work he was performing prior to completion. I had a clogged drain which he cleared and tested to ensure it was clear. He also did a great job explaining the steps he was taking and even provided recomme...
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Lance was very professional. He provided the exact cost of the work he was performing prior to completion. I had a clogged drain which he cleared and tested to ensure it was clear. He also did a great job explaining the steps he was taking and even provided recommendations to avoid future clogs. I highly recommend this company and Lance!
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By Patti G. on 09/19/18
Very helpful, expanded everything, but unfortunately cost is an issue, alittle to much we will need to figure out another option. But we love your service and will call on you again, thank you.

By Rob K. on 08/23/18
Arrived on schedule. The staff was very knowledgeable and allowed me to have input during the process. Very clean and professional!

By john k. on 07/13/18
Explained all options and made authorized repairs very efficiently.

By Barbara M. on 06/14/18
We have the highest praise possible for Lance from Benjamin Franklin Plumbing. He quickly found the problem and gave us fast, efficient service. The work looks wonderful and is stellar. Thanks, Lance!

By Rachel B. on 06/11/18
(no comment)

By Jim S. on 06/10/18
Lance was excellent to work with, did an excellent job

By Tim M. on 04/20/18
Very professional in explaining what needed to be done, and job was handled quickly and no mess after.

By Sandra Y. on 02/15/18
Lance and his apprentice came out to fix a persistent leak in sump pump pipes and problem has been resolved. Lance explained to me why this happened in detail, so I was satisfied. He also moved some connections around because a GFCI kicked in the way it had been or...
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Lance and his apprentice came out to fix a persistent leak in sump pump pipes and problem has been resolved. Lance explained to me why this happened in detail, so I was satisfied. He also moved some connections around because a GFCI kicked in the way it had been originally set up, and also explained that. I was satisfied with the results and everything is working smoothly now. Because we are Society members there was no charge for the latest services. Thank you.
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By Steve O. on 02/13/18
The came to unplug my drain. (I tried chemicals and plunging with no lunch and needed the pros.) They first snaked through the blockage to get the drain flowing again. Using a camera, Lance showed me the condition the pipe and the gunk residue still there. I coul...
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The came to unplug my drain. (I tried chemicals and plunging with no lunch and needed the pros.) They first snaked through the blockage to get the drain flowing again. Using a camera, Lance showed me the condition the pipe and the gunk residue still there. I could easily see why he recommended having it "jet cleaned". He came back the next day and flushed out all of the gunk. Lance showed me how the pipe improved and recommended ways to prevent future problems. They were fast, efficient and cleaned up before they left. I would absolutely recommend these guys.
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By Sandra Y. on 02/10/18
This is ongoing as we still have a leak that, hopefully, will be fixed on Monday's appointment. The warning light has since come on saying there was no power to the unit. It also affected the water heater. I finagled things around and it's now working, but I'm n...
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This is ongoing as we still have a leak that, hopefully, will be fixed on Monday's appointment. The warning light has since come on saying there was no power to the unit. It also affected the water heater. I finagled things around and it's now working, but I'm not satisfied. I may have to call an electrician to have another outlet put in. I will wait and talk to Lance on Monday. Thanks.
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By Shawn D. on 02/03/18
Lance was very professional,arrived at the house an hour and a half after I first called the office, and spent over 2 hours discussing the job and what my options were. He and a partner showed up on time the next day to do a complete house repipe and water heater i...
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Lance was very professional,arrived at the house an hour and a half after I first called the office, and spent over 2 hours discussing the job and what my options were. He and a partner showed up on time the next day to do a complete house repipe and water heater install. They did not leave until the job was complete and water services were restored despite it taking until 10:30 at night. I know there are cheaper plumbers in the area, but the quality of work and dedication of the employees to restore my home to normal was worth the extra cost.
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By Shawn D. on 02/02/18
Lance was very professional,arrived at the house an hour and a half after I first called the office, and spent over 2 hours discussing the job and what my options were. He and a partner showed up on time the next day to do a complete house repipe and water heater i...
(View More)
Lance was very professional,arrived at the house an hour and a half after I first called the office, and spent over 2 hours discussing the job and what my options were. He and a partner showed up on time the next day to do a complete house repipe and water heater install. They did not leave until the job was complete and water services were restored despite it taking until 10:30 at night. I know there are cheaper plumbers in the area, but the quality of work and dedication of the employees to restore my home to normal was worth the extra cost.
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By Jim L. on 01/22/18
Responded on time, had repair parts on truck, completed work very promptly. Thanks to another well done repair. Please mail me a copy of the invoice details. Jim Lovett
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