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By Lynn R. on 01/03/19
They explained everything. Gave me all options.

By Chris W. on 12/27/18
Outstanding customer support and service!

By Todd Edward H. on 12/27/18
Bill did an excellent job. Very thorough, polite and kept calm even though the “plugs” were a challenge. It was Christmas Eve and he was away from family but you wouldn’t have known it by his professionalism he displayed toward us.

By Ken F. on 12/20/18
Enjoyed working with him. He was honest and explained everything very well. Keep up the good work.

By Angela A. on 12/19/18
Cody was knowledgeable, efficient l, and sociable. I would recommend him!

By John K. on 12/19/18
Glenn did a great job for me, he was honest with me and let me know how much the repair was going to cost and that was spot on. He came when he said he would and did a nice job and cleaned up after himself. I would certainly call him again if I need help.

By Mavis C. on 12/19/18
Mackenzie did a good job

By chuck s. on 12/18/18
polite, efficient, on time and took care to unsure job was completed correctly.

By Rose F. on 12/17/18
Very efficient came on time on a late Sunday afternoon. Did a great job of giving me water and installing new water softener.

By Tom J. on 12/16/18
On time, polite and good natured, even though I had created the problem he had to solve. He installed some caps on water lines quickly, even though we had tile installers there that morning. I would recommend him and Benjamin Franklin again.

By Matthew E. on 12/15/18
Bill was great. He was timely and easy to get along with. Only drawback was, as I didn't notice until a few days later was when the water line to the sprayer was reconnected and looped under a pipe so it had barely a foot of slack instead of the 3ish feet of slack....
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Bill was great. He was timely and easy to get along with. Only drawback was, as I didn't notice until a few days later was when the water line to the sprayer was reconnected and looped under a pipe so it had barely a foot of slack instead of the 3ish feet of slack. Not a huge deal that I couldn't remedy but really, these are professionals and they didn't notice that?
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By Larry W. on 12/11/18
BOTH David and Bill did a great job of analyzing our situation and determining what the real problem was---not the salt tank. Thanks for a quick study!

By Cindi S. on 12/08/18
Very good customer service. Very knowledgeable and explaining how they will result the problems . Very timely on getting the job done and arriving during the time frame I was given and called me 20 minutes before arriving . Thank u for your professional!!!!

By Orris C. on 12/08/18
Straight Forward To Task And Prompt Completion.

By Ron H. on 12/07/18
Lijah did an excellent job on our project. Very pleased with his work.

By Cheryl & Paul K. on 12/07/18
Very friendly and personable. Lance did a very comprehensive diagnostic inspection of the situation. He provided options to resolve the concerns and rationales for each option. Resolved all our issues beyond my expectations. Lance is a great ambassador for your company.

By Gary H. on 12/06/18
He was fast and did an outstanding job. He even answered some questions I had while we waited for my tankless water heater flush to complete. Very knowledgeable and helpful. 5 stars.

By Kenneth John W. on 12/05/18
I had a leak in the kitchen sink related to the garbage disposal. There was also a loose faucet that was very difficult to get to. The team was very helpful in tightening the faucet and installing the garbage disposal. I would have given 5 stars, but it was kinda...
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I had a leak in the kitchen sink related to the garbage disposal. There was also a loose faucet that was very difficult to get to. The team was very helpful in tightening the faucet and installing the garbage disposal. I would have given 5 stars, but it was kinda' expensive. However, the work and professionalism was top-notch!
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By Sara H. on 11/30/18
I had a great experience having a new toilet installed by technicians named Lijah and Mikey. They were very efficient on installing the toilet. They had the toilet and all the parts that were needed on the truck already and answered all my questions well. Very frie...
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I had a great experience having a new toilet installed by technicians named Lijah and Mikey. They were very efficient on installing the toilet. They had the toilet and all the parts that were needed on the truck already and answered all my questions well. Very friendly and considerate people/employees! They definitely get the best rating of 10 out of 10 from me!!*****
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By Dennis L. on 11/26/18
Lance was very professional. He provided the exact cost of the work he was performing prior to completion. I had a clogged drain which he cleared and tested to ensure it was clear. He also did a great job explaining the steps he was taking and even provided recomme...
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Lance was very professional. He provided the exact cost of the work he was performing prior to completion. I had a clogged drain which he cleared and tested to ensure it was clear. He also did a great job explaining the steps he was taking and even provided recommendations to avoid future clogs. I highly recommend this company and Lance!
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* Total number of reviews and star-ratings are based on data collected during the time period Benjamin Franklin Plumbing of Eastern Iowa has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Bill B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
76 total reviews
I like solving problems and coming up with solutions that work. The plumbing field is the perfect fit for me to be able to help others with their plumbing issues. It gives me great joy knowing that I can help others. I am married with 2 kids and enjoy fishing & shooting when time permits.
By Michele C. on 05/15/16
This was my 2nd experience with B. Franklin Plumbing. As with the first, I was completely satisfied with the service provided. This one turned out to be rather complicated, requiring tearing up the floor and replacing broken pipe and basement floor drain. Quite a m...
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This was my 2nd experience with B. Franklin Plumbing. As with the first, I was completely satisfied with the service provided. This one turned out to be rather complicated, requiring tearing up the floor and replacing broken pipe and basement floor drain. Quite a mess!!! Bill B. was friendly but professionable and did the work to my satisfaction. Because of the length of the service we got to know each other pretty well. I will undoubtly call on B. Franklin again if the need arises. I will not hesitate to recommend you to friends and family.
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By Scott C. on 04/29/16
Bill was courteous and professional. He answered any questions I had, recommended that I did not do work that was not needed, did his work quickly, and cleaned up after himself. The results of his effort seems to be working well. Cost was very reasonable.

By Linda M. on 04/24/16
We woke up Sat morning with water in the utility room. No idea where it came from. Called Benjamin Franklin and Bill was out within 2 hours. Searched everywhere to find source of leak discovered drain was backed up. Spent next 2 1/2 hrs clearing the drain - was suc...
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We woke up Sat morning with water in the utility room. No idea where it came from. Called Benjamin Franklin and Bill was out within 2 hours. Searched everywhere to find source of leak discovered drain was backed up. Spent next 2 1/2 hrs clearing the drain - was successful. He was very thorough, kept us informed as to what he needed to do and the cost. Appreciated the fact he was there when he said he would be and very satisfied with end result. Highly recommend Bill and Ben Franklin. Definitely 5 star service.
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By Karla W. on 04/22/16
Bill was very polite, friendly and knowledgable. He did an excellent job and did it quickly. Gave me all of the information I needed right up front....told me the prices before he started. He was faced with a challenge at my house with it being an older house - but...
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Bill was very polite, friendly and knowledgable. He did an excellent job and did it quickly. Gave me all of the information I needed right up front....told me the prices before he started. He was faced with a challenge at my house with it being an older house - but he did a GREAT job! I would recommend Bill and Benjamin Franklin Plumbing to my friends and family! ANYDAY!
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By Dan P. on 04/13/16
Bill inspected our entire plumbing system and flushed the hot water heater in a timely manner.

By Todd S. on 04/09/16
Bill quickly and efficiently resealed our toilet -- definitely one of the most unpleasant jobs to perform in a bathroom. He left no mess and didn't complain about the small size of our bathroom. Bill was also very congenial, answered our questions about why the s...
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Bill quickly and efficiently resealed our toilet -- definitely one of the most unpleasant jobs to perform in a bathroom. He left no mess and didn't complain about the small size of our bathroom. Bill was also very congenial, answered our questions about why the seal had deteriorated on a barely 2 year old toilet. We will request his services again.
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By Lynn S. on 04/08/16
I had Benjamin Franklin Plumbing come out about 6 weeks ago to unclog my kitchen sink. The team was courteous and helpful. They left thinking that problems were solved. I was still experiencing some things with the water drainage in my kitchen sink so I called them...
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I had Benjamin Franklin Plumbing come out about 6 weeks ago to unclog my kitchen sink. The team was courteous and helpful. They left thinking that problems were solved. I was still experiencing some things with the water drainage in my kitchen sink so I called them back. This time Bill came out. I was really dreading this appointment because I was afraid they were going to tell me that was just the way it was going to be that they had done everything they could. The appointment was just the opposite. Bill made it his mission to make sure that the problem was resolved and that I was happy with his work. He went the extra mile, which was very refreshing. He knew what he was doing and was kind and courteous. Very, very pleased with the service I received .
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By Steve V. on 04/05/16
On time. Answered my questions, Polite. AWESOME!!!

By GReta R. on 03/17/16
On the work was really great and he was very knowledgeable and very helpful and I feel like i really understand the new sump system

By Suesan M. on 03/11/16
He was very respectful and courteous and explain everything in detail of what he was doing so I can understand what was going on he was patient is explaining the prices of the water heater to be replaced. I would like Bill in the future for any other repairs.

By Cathy W. on 03/05/16
Bill.....did a good Job and was polite.....will call again if I have any problems with my plumbing....Thanks

By Tom L. on 02/29/16
A job well done, quick and efficient. Friendly and courteous.

By Martin B. on 02/19/16
Bill from Benjamin Franklin Plumbing did a great job fixing a problem at my office. He was on time, addressed the situation, professionally fixed the problem, educated me on the cause and offered suggestions on how to avoid any future problems. He was very professi...
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Bill from Benjamin Franklin Plumbing did a great job fixing a problem at my office. He was on time, addressed the situation, professionally fixed the problem, educated me on the cause and offered suggestions on how to avoid any future problems. He was very professional and personable. And he thoroughly cleaned up the areas after he was done which was very much appreciated! He certainly earned my repeat business!
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By kuo-kuang w. on 01/09/16
We need a plumber who can do a very clean and efficient job to help us replace our water faucet. Bill came to our house and did the excellent job. He exceeds our expectation. We enjoy his work and will recommend him to our friends who need a plumber next time.

By Frank S. on 12/04/15
Cody and Bill did a great job installing my Tankless Water Heater. I am sure that it will save utility fees and be more efficient to operate. They also installed a Recirculating pump to get the hot water to the shower that is the farthest away from the heater. Woul...
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Cody and Bill did a great job installing my Tankless Water Heater. I am sure that it will save utility fees and be more efficient to operate. They also installed a Recirculating pump to get the hot water to the shower that is the farthest away from the heater. Would definitely recommend Ben Franklin for your plumbing needs. They have taken care of all my plumbing needs.
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By Frank S. on 12/04/15
Cody and Bill did a great job on my new Tankless Water Heater.
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