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By Janet C. on 02/27/19
Mack did a great job explaining things to me and was very nice. he did a super job and I am very pleased. I would recomend him to anyone who needs plumbing done. i also recomend the company, benjamin franklin.

By Janet C. on 02/27/19
Mack did a great job explaining things to me and was very nice. he did a super job and I am very pleased. I would recomend him to anyone who needs plumbing done. i also recomend the company, benjamin franklin.

By David H. on 02/27/19
good follow through didn't give up cleaned up after himself

By Myron and Donna M. on 02/26/19
Cody R--Service Pro from Benjamin Franklin Plumbing. He was very knowledgeable about the products, had a good personality, knew what he was doing and explained the type of sump pump we currently hab=ve and showed us comparable new ones and the advantages of differ...
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Cody R--Service Pro from Benjamin Franklin Plumbing. He was very knowledgeable about the products, had a good personality, knew what he was doing and explained the type of sump pump we currently hab=ve and showed us comparable new ones and the advantages of different types of sump pumps. We were very pleased with his service. Myron and Donna Mustaine twomust@msn.com
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By Bill B. on 02/26/19
Very personable. Explained everything . Costs kind of shocked me.

By Andrew A. on 02/21/19
Benjamin Franklin Plumbing were able to detect improper install on my sump pump which saved me a disaster. Now, I am ready for the rain.

By Dick N. on 02/16/19
Mackenzie did a good job on our sump pump and he backed up his work on a later call. Courteous and efficient.

By Vincent R. on 02/14/19
Hello. Glen is awesome, friendly, and professional, and explained exactly what I needed. He worked quickly and efficiently, and there were no surprises about the bill. Thank you!! Totally Recommend!

By Nicholas B. on 02/14/19
Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When ...
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Where to begin. I originally called about the install of a water softener that I purchased outside of them. I set up an appointment for them to come over and give me a free estimate to put it in. In the day leading up to my apt. I had a flood in the basement. When they showed up I told them what was going on. I had the same problem a few years ago and it cost quite a bit to fix. But after some investigative work they found a simple fix and saved me hundreds of dollars. After they did that I did not argue with the higher than average install because of how awesome Lance and Cody were. I am in the Trades industry so I know how mundane and or easily it would have been to charge me full price for something someone does not need. Not only would I recommend Benjamin Franklin I strongly suggest Lance and Cody. They were simply amazing.
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By Cindy T. on 02/03/19
Glenn was excellent and I very much appreciated his help in a punctual manner. He also got me a lesser charge which I very much appreciated. I would have to say that your charges are exorbitant and very difficult to deal with for many. For this reason, I would h...
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Glenn was excellent and I very much appreciated his help in a punctual manner. He also got me a lesser charge which I very much appreciated. I would have to say that your charges are exorbitant and very difficult to deal with for many. For this reason, I would have a difficult time recommending the company to anyone but that's not reflective of Glenn.
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By David H. on 02/01/19
The 2 techs did a good job and were very informative about our problem. Looked hopeless at first but they were not going down without a fight. Good job done.

By Margi B. on 01/26/19
Glenn came out to our home, got under our house and confirmed out suspicions. he helped us very well. thanks Glenn

By Cecelia G. on 01/26/19
Lijah was extremely knowledgeable and friendly. Went above and beyond what we originally asked him to do. Additional services and products were offered without any pressure. Would recommend him to anyone.

By Carol H. on 01/25/19
Bill Behn diagnosed the disposal problem and was very professional with the Aegis Home Warranty Group in being able to continue in replacing it. It was a snowy day and I appreciated that he had shoe covers on when he entered from the lobby. He was also helpful in...
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Bill Behn diagnosed the disposal problem and was very professional with the Aegis Home Warranty Group in being able to continue in replacing it. It was a snowy day and I appreciated that he had shoe covers on when he entered from the lobby. He was also helpful in discussing what to do with a sink problem I have. I’m glad to have a working garbage disposal now.
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By Michael P. on 01/22/19
I called this past Sunday with an issue that I've been having for some time now. An odor in my main bathroom. I got an answer right away and she really took the time to listen to what I needed. They got a tech out to me the same day and Cody literally took the tim...
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I called this past Sunday with an issue that I've been having for some time now. An odor in my main bathroom. I got an answer right away and she really took the time to listen to what I needed. They got a tech out to me the same day and Cody literally took the time to eliminate all possibilities. I've had master plumbing and roto-rooter both here twice for over 900 bucks wasted. I called roto-rooter back about the issue not being fixed and was told I had a bad attitude and they didn't want my business. They didn't want to hear that they didn't get the job done. If you need a company that will take the time to find the issue Benjamin Franklin gets it done. Bathroom smells great guys. Thank you for the follow through as well.
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By Tom J. on 01/20/19
Once again, Glenn provided great service. He installed a drain trap, sink drain, water shutoffs, and hooked up a faucet. During the work, he identified a leak due to a corroded fitting and replaced the corroded joint. Well worth the money, since everything else wen...
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Once again, Glenn provided great service. He installed a drain trap, sink drain, water shutoffs, and hooked up a faucet. During the work, he identified a leak due to a corroded fitting and replaced the corroded joint. Well worth the money, since everything else went according to plan and the work was top notch.
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By Eric B. on 01/16/19
Technician did a good job clearing the main line from pulled toilet. Before toilet did not leak and when put back on it was leaking. Technician claimed it leaked before but it didn’t. Since water backed up and toilet flange was not installed properly there was so...
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Technician did a good job clearing the main line from pulled toilet. Before toilet did not leak and when put back on it was leaking. Technician claimed it leaked before but it didn’t. Since water backed up and toilet flange was not installed properly there was some water on floor. Tech tried to fix it but couldn’t. Offered to install new flush valve assembly for a low cost of like $170 or new toilet for a low cost of like $350. Told them no thanks and do it myself. So for a nice low cost of $800 got my toilet pulled and line cleaned.
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By John M. on 01/12/19
(no comment)

By Susan W. on 01/11/19
Glenn was very prompt. He quickly located the problem- leaky drinking water system tubing. The problem was that the tubing was located above a heating duct. He had to work around that and also a partially finished ceiling in that area. He replaced the tubing and cl...
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Glenn was very prompt. He quickly located the problem- leaky drinking water system tubing. The problem was that the tubing was located above a heating duct. He had to work around that and also a partially finished ceiling in that area. He replaced the tubing and cleaned up in about an hour. A well deserved 5 star rating.
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By Cody k. on 01/03/19
Very friendly and great service!!
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* Total number of reviews and star-ratings are based on data collected during the time period Benjamin Franklin Plumbing of Eastern Iowa has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Bill B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
76 total reviews
I like solving problems and coming up with solutions that work. The plumbing field is the perfect fit for me to be able to help others with their plumbing issues. It gives me great joy knowing that I can help others. I am married with 2 kids and enjoy fishing & shooting when time permits.
By Glenn C. on 12/30/16
Bill was very personable and respectful. He also demonstrated that he knew his job well as he took apart our old water softener and installed a new one. My husband was able to ask questions and learn about what was happening and how things were done. Bill was also ...
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Bill was very personable and respectful. He also demonstrated that he knew his job well as he took apart our old water softener and installed a new one. My husband was able to ask questions and learn about what was happening and how things were done. Bill was also able to explain the way Ben Franklin works, with their trucks as rolling supply bins, etc. We've been a Ben member for several years and have always had excellent service when we need plumbing help. We highly recommend Ben Franklin.
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By Glenn C. on 12/24/16
Bill was on time with his estimate of arrival. Very friendly and personable, and obviously knew his job. While he was only here for an annual checkup and water heater service, he did discover that our softener was no longer performing properly (it's 14 years old) a...
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Bill was on time with his estimate of arrival. Very friendly and personable, and obviously knew his job. While he was only here for an annual checkup and water heater service, he did discover that our softener was no longer performing properly (it's 14 years old) and gave us recommendations for replacement. Due to current financial situation we went with the least expensive option, to be installed next week, and Bill fully understood and supported our choice.
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By Jim & Lydia G. on 11/11/16
Bill was very personable and knowledgeable. Appreciated his promptness and support in our remodeling project.

By Tracy B. on 11/04/16
Great job!

By Priyanth M. on 11/04/16
(no comment)

By Stephanie L. on 10/14/16
Bill came out and walked through my house with me, discussing what my needs were and explaining the details of what would need to be done. He was very courteous, informative and seemed to really know his work. Additionally, scheduling my estimate was difficult due ...
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Bill came out and walked through my house with me, discussing what my needs were and explaining the details of what would need to be done. He was very courteous, informative and seemed to really know his work. Additionally, scheduling my estimate was difficult due to my work schedule, but Ben Franklin worked around my needs and were available well into the evening, which is something that is very comforting to know.
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By Jose T. on 10/12/16
Well well satisfied with the work they're able to get done and a good time I feel bad that they had to work in this cold weather thank you Bill thank you Cody

By Dawn S. on 09/23/16
Bill did a great job with the repairs I needed done. I will definitely be using Benjamin Franklin Plumbing again.

By Bill J. on 09/10/16
Bill B was an incredibly responsive technician, and had our sump pump replaced - and water/old one removed - I less than an hour! Great service...will request him next time.

By Christine O. on 08/30/16
Excellent, prompt service. Explained all procedures and costs prior to installation. Courteous and efficient.

By Stef L. on 08/24/16
Bill from BFP was such a polite and knowledgable technicial. He was funny, and didnt mind my dog checking on him. Bill really is an asset to your company and I would recomend him to anyone!

By Walt K. on 08/17/16
I have already typed out a review 3 times. Your system won't take it. Andrew did a good job in replacing the float on our primary sump pump. However, we are very disappointed in the quality of the original float which was only 2 years old. Yes, it was under war...
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I have already typed out a review 3 times. Your system won't take it. Andrew did a good job in replacing the float on our primary sump pump. However, we are very disappointed in the quality of the original float which was only 2 years old. Yes, it was under warranty this time but what about the next time. Is this going to occur every 2 years? It is very difficult to get the lid off in order to check it as recommended thus having to pay somebody in the future. We paid a lot of money 2 years ago for the system. We expected it to last a lot longer than 2 years.
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By Walt K. on 08/17/16
I have already typed out a review 3 times. Your system won't take it. Andrew did a good job in replacing the float on our primary sump pump. However, we are very disappointed in the quality of the original float which was only 2 years old. Yes, it was under war...
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I have already typed out a review 3 times. Your system won't take it. Andrew did a good job in replacing the float on our primary sump pump. However, we are very disappointed in the quality of the original float which was only 2 years old. Yes, it was under warranty this time but what about the next time. Is this going to occur every 2 years? It is very difficult to get the lid off in order to check it as recommended thus having to pay somebody in the future. We paid a lot of money 2 years ago for the system. We expected it to last a lot longer than 2 years.
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By Walter and Sharon K. on 08/17/16
John was very professional and thorough. He found the anode rod bad and replaced it in the water heater so hopefully we will have a few more years life on it. I don't believe this was checked the previous year by another service technician.

By Tony S. on 08/12/16
(no comment)

By John I. on 08/03/16
Bill is very knowledgeable and is a friendly guy willing to explain any questions at all. This was a very large time consuming job. The crew worked long hours. My sewer and water system is more than fine now. They cleaned up and left the work area better than they ...
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Bill is very knowledgeable and is a friendly guy willing to explain any questions at all. This was a very large time consuming job. The crew worked long hours. My sewer and water system is more than fine now. They cleaned up and left the work area better than they found it. I recommend to all!
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By Wesley G. on 08/02/16
Both plumbers did a real good job on a new water heater and battery backup sump pump. very satisfied.

By Fejal P. on 07/31/16
Benjamin Franklin plumbing has great service. They are cost efficient and have speedy service.

By John I. on 07/27/16
Bill cleared My Sewer line, and made recommendations. He used modern equipment to analyze the problem , then made recommendations. He also cleaned His work area. Very pleased with the results.

By Steve t. on 07/14/16
Bill was prompt and very polite.
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