Ken did a great job servicing our mini split system this July. He's the third technician we've had out to the house since moving in, but the first to know what the problem we have been having was caused by. He was able to fix our leaky unit, service all four, plus the condenser on the roof and had it all done in under 2 hours. Super friendly, knowledgeable, and explained everything! Thanks very much Ken
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A/C died Friday at 5:30 pm. Called Benchmark ASAP. Excellent customer service. Suzanne returned my call first thing Saturday morning. My technician Gabriel came out in 103 F temperatures and was knowledgeable and explained what was wrong with my compressor. He also showed me all the old parts so I could see what he was replacing. I highly recommend Benchmark. I had my A/C back on by 3 pm. They were literally life savers.
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Excellent service. AC went out while I was out of town and it is as 107. Upon my return I contacted Benchmark and Mike came over and evaluated the problem. I had a quote in an hour and an entire new AIr conditioning system by quitting time. The next morning my son excitingly said “Dad it was so cool I slept under the covers.” Music to my ears. Darrell’s expertise and work ethic are beyond comparison. Friendly, fast, efficient and honest. This is my second experience with Benchmark and each time I’m left completely satisfied.
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Benchmark has a very professional team! All there techs are friendly, courteous, and knowledgeable. I have been using them for a few years, not just for the times the Bakersfield heat puts my unit to the test, but also for my annual tuneup. I bought my current house less than a year ago, in which the seller of course failed to mention some of the problems. The ac being one of them. Not only do they tell you what’s wrong, they showed me pictures of the problems (my units on the roof), and the best way to address the issue. Not only do they do any amazing job on residential ac, but my work has called them out to do industrial jobs as well. After they came out to install a pressure washer, our paint booth oven decided to die. After our "maintenance man" couldn't get it going after a day, the manager called Benchmark. About an hour after Aaron arrived it was going again.
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Benchmark AC office staff communicated quickly when the technician would be a little late. I really appreciated that. While Ken was there working, he was very respectful, professional, informative and helpful. Benchmark is how business should definitely be done. I'll continue to use their service and recommend them to friends and family.
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Benchmark AC office staff communicated quickly when the technician would be a little late. I really appreciated that. While Ken was there working, he was very respectful, professional, informative and helpful. Benchmark is how business should definitely be done. I'll continue to use their service and recommend them to friends and family.
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Very highly recommended. The staff is honest and help client save money if the AC equipment can still be fixed or repaired. Unlike other Company, they suggest for immediate replacement.Not this Company. The staff has to do a thorough diagnostic check which part of the equipment still work, which it was done. Thank you Ken for job well done.
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Have used Benchmark for A/C duties for years. Whether biannual maintenance or quick response to a major (in my mind) problem, they are unfailingly prompt, professional, knowledgeable and just plain nice. They always allay my fears with understandable explanations; and the pricing is always fair. The biggest fear one has when hiring a tradesman is whether you can trust them. First and foremost - you can trust Benchmark.
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