I will never use this company again. I felt they ripped me off for a diagnostic call ($195) to Wasco Ca. Their estimates were outrageous. $2400 to repair existing cooler and $3700 to replace it. Wasco is 30 miles away. Just insane. I checked Lowes prices only $1400 to replace cooler. Save your money and check Lowes or Home Depot.
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The customer service this company offers is top notch! I called outside of their normal office hours, as I reached the recording I just hung up thought I was screwed for the weekend, and would need to put up with this Bakersfield heat. However, to my amazement they called me back!! When I didn't answer they texted me!!!! They had a technician at my house right away and my AC working within the hour. I just can't say enough about them, definitely recommending to everyone.
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Benchmark Air came out & completely took my Fujitsu Mini Split Air & Heating System apart, including the blower wheel to clean it. Cleaned the dirt, mildew & mold from behind the blower wheel and did excellent work in a timely manner. These are the nicest people I have ever dealt with and they are extremely knowledgeable. I had an excellent experience with Benchmark Air and I recommend them to everyone.
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Benchmark Air came out & completely took my Fujitsu Mini Split Air & Heating System apart, including the blower wheel to clean it. Cleaned the dirt, mildew & mold from behind the blower wheel and did excellent work in a timely manner. These are the nicest people I have ever dealt with and they are extremely knowledgeable. I had an excellent experience with Benchmark Air and I recommend them to everyone.
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Have used Benchmark for A/C duties for years. Whether biannual maintenance or quick response to a major (in my mind) problem, they are unfailingly prompt, professional, knowledgeable and just plain nice. They always allay my fears with understandable explanations; and the pricing is always fair. The biggest fear one has when hiring a tradesman is whether you can trust them. First and foremost - you can trust Benchmark.
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This is the 3rd time that I have had Benchmark and their employees working on my A/C issues. The first time was to trouble shoot my 5 year old A/C system. I had been told that the coils would need to be replaced and was quoted an overly high price. The second opinion I sought for the same issue said the same thing. I called Benchmark and they came out very promptly, looked at the issue on my A/C, and informed my that the only problem he could find was the coils needed cleaned and my drain was plugged. After servicing and cleaning, my a/c system worked like new again. I then had them out for a service call. The tech noticed that it all looked a lot dirtier than it should have. Next he looked at the duct work, and found that the hottest room in the house had the smallest duct pipe which resulted in less air getting to that room. He mentioned some options for having a more efficient A/C with a lot more filtering of the in door air. After thinking it over we decided to go with the more expensive upgrade on our system. Being disabled, I spend the majority of my time inside my home. I called to set up the date for installment. They notified me of their coming. Came on time, worked hard to get the removal of the old system and installed the new one in just a few hours. It has been 24 hours since and I am breathing easier with my allergies, and asthma. I love it! Thank you so much to the whole team at Benchmark. They have really set the benchmark for me that is put them well above all the other A/C businesses. You truly are an honest and reliable company! BTW they don't advertise, their business grows through word of mouth. They are on Angie's list (where I found them)
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