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By Joan M. on 08/17/19
Called in this morning about a toilet issue and spoke with Valerie who treated me with kindness and respect. She informed me each time she put me on hold...why and for how long. She told me the tech would be coming this afternoon and sent a photo and his personal b...
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Called in this morning about a toilet issue and spoke with Valerie who treated me with kindness and respect. She informed me each time she put me on hold...why and for how long. She told me the tech would be coming this afternoon and sent a photo and his personal bio. Brian arrived about 2pm and was clean, charming and got right to work, explaining all that he did. I am very satisfied with his work and will call Benjamin Franklin for my future needs.
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By Sally B. on 06/20/19
We discovered several days ago that we have a small leak in the drain pipe from a toilet, and although we had used Benjamin Franklin in the past with positive results, we foolishly decided to experiment with another plumber (one with lots of commercials). It took t...
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We discovered several days ago that we have a small leak in the drain pipe from a toilet, and although we had used Benjamin Franklin in the past with positive results, we foolishly decided to experiment with another plumber (one with lots of commercials). It took that OTHER company a couple of days to get back to us, and gave us an appointment 2 days later. Then that other company's plumber was several hours late. While waiting for him to show up I started reading their reviews and complaints, so was concerned before they even showed up. That other company gave us an estimate that sounded really high for the work, and since was a not an emergency, I told that other company I wanted to get a second opinion. We immediately called Benjamin Franklin. By then it was late in the afternoon, and they promised to send a technician first thing the next morning. Prior to his arrival we received a text from Benjamin Franklin advising that Devan M was on the way, and included his photograph. I think that is a brilliant idea! That way customers know exactly who should be showing up. His estimate was several hundred dollars less than the prior estimate, and we felt it was more in line with what we expected. Furthermore, he did warn us of "worst case scenarios" that could have increased the bill, so we would not be blindsided if a worst case scenario happened (it didn't but this is an old house so we got lucky). A situation did arise requiring a second technician to assist, and the company sent us that fellow's photo as well - Christopher B. The bill was exactly what the estimate stated as our best case scenario. Both Devan and Chris were professional and pleasant. Devan showed up EXACTLY as promised - the slogan "the Punctual Plumber" is absolutely accurate, not puffery. They completely cleaned up after themselves - can't even tell they were here. We would recommend them to anyone.
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By Steve J. on 05/08/19
No comments

By Elizabeth E. on 04/05/19
He was very professional and thorough. Would gladly hire him again if needed.

By J R. on 03/29/19
Great service. Very professional and clean and knowledgeable thank you

By Abdul H. on 03/25/19
no comment

By Kathleen M. on 03/21/19
Charlie was very personable, on time, and information.

By Tim B. on 03/07/19
Rihanna Lodge was very informative and professional. He was very polite and interesting . It was a pleasure having Rohan do our plumbing for us.

By Mary W. on 02/26/19
Always there when you need them, polite and professional and usually also fun.

By Betsey D. on 02/19/19
Charlie was very friendly and so nice to work with. He happily gave me quotes on things I wanted to do in the future and did the jobs I needed done today quickly and competently. Very pleased!!

By Naomi W. on 02/13/19
We have always had a great experience with Benjamin Franklin—we usually have Charlie come to our house when we have an issue—he is great!! Always very honest, professional, and very friendly. :) he even remembered my dog was a rescue from his last visit! The st...
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We have always had a great experience with Benjamin Franklin—we usually have Charlie come to our house when we have an issue—he is great!! Always very honest, professional, and very friendly. :) he even remembered my dog was a rescue from his last visit! The staff of Benjamin Franklin obviously go out of their way to take care of their customers
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By Naomi W. on 02/13/19
Charlie is great!! Always very professional, honest, and friendly.

By Craig F. on 02/01/19
Robert Williams came out for our service call. He was effectient, professional, and detailed and clear communicating. Great service and an extremely pleasant person.

By Nancy C. on 01/22/19
Ben Franklin Plumbing was recommended by our neighbors and we're glad we called. Charlie came out twice for different issues and each time he was pleasant, prompt and explained what needed to be done. He recommended ways we could minimize the possibility of pipes f...
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Ben Franklin Plumbing was recommended by our neighbors and we're glad we called. Charlie came out twice for different issues and each time he was pleasant, prompt and explained what needed to be done. He recommended ways we could minimize the possibility of pipes freezing. We feel like we're building a great relationship with Ben Franklin Plumbing because of Charlie and the helpful staff who answer our calls. I like the email and text message reminders as well. Five stars to Charlie!
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By Michael P. on 10/27/18
Rohan tried very hard to address my faucet issues. Basically I have spent $200 and no resolution to my leaking facuet.

By ROBERT P. on 09/21/18
Great service Good service done in a very timely fashion

By Judy B. on 09/12/18
The Technician- Pawel, was such a great gentleman. Very kind and he explained every thing he fixed for me or replaced. These problems I had with the water tank, the water pump and the sink drain has been a problem for the last 3 years. ( My husband, which just pass...
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The Technician- Pawel, was such a great gentleman. Very kind and he explained every thing he fixed for me or replaced. These problems I had with the water tank, the water pump and the sink drain has been a problem for the last 3 years. ( My husband, which just passed away this pass March) every time I would complain about the problems we've been having he would say he'd get to it but because of his heart problem he never had the energy to do it. It was a man thing about hiring someone else to do his work. Now that everything is fixed I feel a lot better at night knowing that the water pump isn't running for 8 hours and not shuting off. Thank Pawel for me for doing an outstanding job.
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By Cynthia J. on 09/11/18
Professional, personal & went the xtra mile to get it done right. I recommend this service for a perfect job every time.

By CHRISTINE M. on 09/04/18
This company was very professional from my initial emergency call through the repair process. I would highly recommend Ben Franklin for all plumbing services.

By Sebastian B. on 08/09/18
great service Brian was amazing . personable friendly and knowledgeable !! great service
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860-742-6189

Select any employee to see all their reviews.

Brian L
30 Years
Rating:
19 total reviews!
Charlie C
13 Years
Rating:
14 total reviews!
Rohan L
15 Years
Rating:
(13 total reviews)
Vincenzo B
5 Years
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ben Franklin Plumbing - Andover, CT has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Ben Franklin Plumbing - Andover, CT. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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