Anyone looking for AC or Furnace Repair I highly recommend Bel-O Services. Everyone I have ever had from there has been very professional and courteous and I like they way they run their business. Before your service person comes out they will send you an email with a picture of the tech and his name. You know for sure they are coming from the company and not just off the street. I am very lucky to have Clayton as my repair man and service man. He is so courteous and always explains to me what he does and if he has to replace any parts he always talks to me about it first and then leaves the old piece here so I know that it was replaced. Clayton is a real asset to the company. I know I am in good hands.
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Thankfully Belo was able to walk me thru some trouble shooting and we have it running for the night so I can just schedule a regular service call for tomorrow! I never thought I'd see the day when a service provider would spend 10 minutes on the phone with a customer to avoid charging them an emergency service fee! I spoke with a gentleman named Mark and he was so helpful! My parents have also used them for a long time.
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Martin arrived at my home for my every 6 month furnace check up on December 19. He walked in and cheerfully asked, "How are you?" In my crabby voice, I responded, "Not well. The dog just peed on the carpet, and every thing in that freezer is melted and the refrigerator is not cold!" He asked if I wanted him to take a look at it, and I told him, "No. You are here for the furnace. The refrigerator is old and probably beyond repair. I am just going to go out to Gil Kleine this afternoon and buy a new one and hope that they can deliver it and have it up an running in time for Christmas Eve." Martin said that I really should let him take a look at it since he has worked in appliance repair in the past. I reneged. Within 5 minutes, Martin had diagnosed the problem, and told me that the thermostat (or something) had failed. He suggested that he could get the part and fix the problem during his visit. While he did the furnace work, he had someone from the office deliver the part. By the time he was finished with the furnace, the part had arrived, and he repaired the refrigerator. It was a Christmas miracle!! Without Martin, I doubt that I could have had a repairman out in time to have that refrigerator fixed in time for the holiday celebrations - it just seemed more likely that I could have found a new one and had in delivered in time. I am very grateful! I am sorry if I made Martin late for the following appointment, but it sure worked out for me. Then, the next day, I realized that my garbage disposal was not working. I again called Bell-O, and was offered an appt on the afternoon of Christmas Eve. I hated to have to fit a repair visit into such a busy afternoon, but I scheduled an appt for between 12 and 2. At 9:30 on December 24, I received a call from the office, asking if the technician could come earlier - like by 10. That was perfect! Val (I think that was his name) was there and had the problem fixed by 10:30! I am a very satisfied customer!
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Val installed a new kitchen sink, faucet, and garbage disposal for me, and he was extremely professional, personable, and respectful of my home during his time there. Val was quite helpful troubleshooting ideas and coming up with solutions to a couple of problems that came up during the install. My entire kitchen looks amazing with my new sink, and everything is working perfectly!
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Compliments! I got your company’s name and Mark’s name from a friend of mine. He referred me to your company and you sent Val and Steve out yesterday. I send compliments to the company, for their work and the whole overall thing. They showed up on time, professional, wore booties in the house, and cleaned up after themselves. I couldn’t have asked for anything more! I give the whole operation an atta boy. I really appreciate your help and definitely recommend you guys to anyone.
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