I wanted to tell you what a GREAT service person you have working for you! Collin was here this morning to perform a tune-up service on our furnace and air conditioner and to submit rebates to Consumers Energy on our behalf. Collin was very professional, courteous, informative, and knowledgeable. He spoke with my husband and answered his questions during the visit. Collin did such a thorough job checking everything. He worked very efficiently. Your company has a gem! Collin is a wonderful representative for your company. Thank you so much for being our service company!
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I was looking for a heating company that was reliable and showed up at the scheduled time. I was referred to three companies by a friend and checked them all on yelp. Bel-Aire had the best reviews so I went with them. I can't begin to tell you how great and prompt they were! Derek, the technician was fabulous, on time and answered a lot of questions!! I spoke with Amy in service about my parts and issues that I had with my boiler and Karen in sales. I felt that they all had my best interest at heart. My boiler was 22 years old and not ever having a boiler I didn't really know what to expect. Derek and Amy both took a considerable amount of time to talk to me about what to expect with a boiler this old. I felt no pressure in either ordering the parts or deciding if the best option was to get a new boiler. I asked to be transferred to Karen in sales who told me all my options with boilers or transferring service to a furnace, which would be cheaper. There was no high pressure sales pitches. Everyone was fabulous and I will definitely be recommending them to friends!! Thank you for being a great company that is responsible and above all on time!!
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