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By Michael M. on 03/06/19
During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention ...
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During a difficult and emotional time the services we received were exactly what we wanted. There was no attempt at "up-selling" nor was there any sense that we were being guilted into making unaffordable or complex choices. Rather, we received careful attention and very professional responsiveness to our needs. I would absolutely recommend this service for anyone struggling with all of the many other details and emotional distress that follow the passing of a loved one.
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By Penelope R. on 02/16/19
I filled out the form - twice - but did not get the opportunity to "post the review" because that option was not hilighted

By Denis M. on 02/01/19
Karoline is an accomplished Funeral Director who manages to help focus the client during a particularly stressful and sad time; and, in spite of the client's indecision, puts together a series of events that the family of the deceased greatly appreciate. From the m...
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Karoline is an accomplished Funeral Director who manages to help focus the client during a particularly stressful and sad time; and, in spite of the client's indecision, puts together a series of events that the family of the deceased greatly appreciate. From the moment Karoline took charge of arrangements, she performed with poise and sincerity and always maintained her focus on the respectful treatment of the deceased.
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By Russell M. on 01/31/19
(no comment)

By Denis M. on 01/31/19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested. Througho...
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Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested. Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.
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By Catherine B. on 01/30/19
My family and I would like to thank our great team, Karoline and Katrina, for their compassion and understanding when our Mother passed. They were very prompt at answering any questions that we had and kept us up to date on the process. They were very helpful. I...
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My family and I would like to thank our great team, Karoline and Katrina, for their compassion and understanding when our Mother passed. They were very prompt at answering any questions that we had and kept us up to date on the process. They were very helpful. I would recommend this company to others.
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By Kenneth C. on 01/30/19
Compassionate and very helpful. Thanks for everything

By Elena I. on 01/30/19
Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested. Througho...
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Karoline was the front-line Funeral Director who looked after my wife's final needs. Although I was, at first skeptical, Karoline soon put my mind at ease and she created the type of service that Shelley desired and in a special location that I requested. Throughout the entire process, Karoline offered support and in the event we needed clarification, Karoline did not hesitate. She proved herself to be a valuable asset. to Classic Funerals but also to the family they served.
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By Valerie M. on 01/29/19
Robin provided excellent service. The contract and services being purchased were explained in a concise manner. All questions were answered in a professional and caring manner. Have already given information on this service to number of contacts.

By Florence K. on 11/18/18
My husband and I have arranged and prepaid for our funerals - all on line - but it felt as if Robin was in our living room with us. Questions answered promptly and clearly and no sales pressure. We ended up with exactly what we wanted. Other businesses should take...
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My husband and I have arranged and prepaid for our funerals - all on line - but it felt as if Robin was in our living room with us. Questions answered promptly and clearly and no sales pressure. We ended up with exactly what we wanted. Other businesses should take notice on how it is done.
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By William W. on 10/18/18
Client service was great very compassionate and concerned for my needs. Things could not have gone any smoother I thank my rep and will be back for repeat service

By Deborah B. on 09/10/18
Robin, was a person you can set and have a great understanding and explained every thing to you a lovely person Thanks Deb Burke

By Nahid N. on 09/02/18
(no comment)

By Louise V. on 08/20/18
Robin was very professional, knowledgeable, organized and helpful. Great customer service! Thank you.

By Shirley H. on 08/16/18
Robin was friendly, professional and very helpful in answering our questions.

By Josette T. on 08/15/18
Just returning from my vacation, so I apologize in the delay in writing this. My experience of meeting with Robin to go over the various plans and procedures was a positive one. She was so thorough and patient with all my guestions. I was found it so easy to ta...
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Just returning from my vacation, so I apologize in the delay in writing this. My experience of meeting with Robin to go over the various plans and procedures was a positive one. She was so thorough and patient with all my guestions. I was found it so easy to talk to her about this sensitive subject and her sense of humour came thru and we found ourselves laughing when I asked about using my credit card to get points and getting air miles. I have recommended Robin to my neighbours and they have a call into her now so they can also experience the positive outcome that I did. I am so pleased that I found her and her company and would highly recommend them.
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By Carol L. on 08/01/18
I found Basic Funerals on the internet. I called to prepay burial arrangements for my husband and myself. We are pensioners living from pension to pension. I recently received some money and wanted to make arrangements for cremation. We wanted to go with the le...
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I found Basic Funerals on the internet. I called to prepay burial arrangements for my husband and myself. We are pensioners living from pension to pension. I recently received some money and wanted to make arrangements for cremation. We wanted to go with the least expensive plan so we would have a little nest egg left over for the coming time we have left. Robin was the person I spoke with and she was very pleasant to deal with. I was most impressed that I wasn't pressured in any way to go with more elaborate plans. Robin listened to what we wanted and went about it accordingly. We would not hesitate to recommend Basic Funerals to family and friends.
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By Sue F. on 07/25/18
We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we st...
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We decided that we wanted to make our pre-planned funeral arrangements and had the pleasure of speaking to Robin. She sat down with us, and clearly outlined all of our options. She reviewed earlier cemetery arrangements with regard to our family plot and what we still required. We are both pleased and relieved that everything is in order and that the Executor of our estate will only have to call one number..
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By Jeannette St. A. on 07/15/18
I had a very good experience with Robin. She was very caring, knowledgeable. Robin was patient and helpful. answered all my questions and took time to put my mind at ease. Thank you for this experience. I will let people know about the peace and reassurance I got from dealing with you

By Ann W. on 07/13/18
I had great help and advice from Tania and Robin. It certainly made a not-so-inviting task much easier and pleasant...and now I know that other people won't have to worry about doing this arranging! Thanks!!!
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Select any employee to see all their reviews.

Jessica B
Rating:
23 total reviews!
David W
Rating:
16 total reviews!
Robin S
Customer Service Rep.
Rating:
(39 total reviews)
Carly R
Customer Service Rep.
Rating:Just Launched
Stephanie M
Rating:
(12 total reviews)
Victoria G
Rating:
(10 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Basic Funerals has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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