CALL TO SCHEDULE
(808) 833-8811
By Doreen S. on 02/10/18
Caring, warm, friendly atmosphere provided by Hailama made this difficult time much easier to handle. Hailama is an excellent Funeral Director. We would recommend him and Ballard Family Mortuary.

By Lin A. on 01/18/18
Rachael handled our Mortuary needs with expertise including personal compassion during our difficult time. She was gracious and walked us through the necessary information needed. She responded promptly with our questions. We are most appreciative and would highly ...
(View More)
Rachael handled our Mortuary needs with expertise including personal compassion during our difficult time. She was gracious and walked us through the necessary information needed. She responded promptly with our questions. We are most appreciative and would highly recommend Ballards Family Mortuary. On behalf of the entire staff at Ballards it is with heartfelt thanks the cooperation and understanding along with their compassion for guiding my daughter and I through one of life's most difficult experiences. I was allowed to write my own obituary including two photos and their website brought so much compassion and support from all over the country being allowed to access it personally themselves. The website's technical support including their chat was superb in navigating through. The website was beautifully presented and it felt so personal for individuals. The brochure folder was full of necessary information including things one doesn't think about but needs to..I was able to find the right phone number for Veterans Administration as well as Social Security to start the necessary processes required. This may all be something no one wants to deal with in life; but everyone should have the advantage of a professional caring Mortuary that covers all your bases. Thank you each and every one of you. Hugs
(View Less)

By Cynthia C. on 01/18/18
Terry gave us excellent service with sincere care and compassion during this difficult time. Monique was outstanding on the day of my husband's viewing. I did not expect to see him so beautifully displayed. We were all touched with Monique accommodating us with ou...
(View More)
Terry gave us excellent service with sincere care and compassion during this difficult time. Monique was outstanding on the day of my husband's viewing. I did not expect to see him so beautifully displayed. We were all touched with Monique accommodating us with our needs for that day. I was told that Celeste was the embalmer who did an excellent job which my husband looked so peaceful and at rest. Tasia was so helpful and always so pleasant when we needed to contact the office. That's why she's in the front because first impression makes a big difference. All of you at Ballard Family truly treated us like family. It takes a special kind of person to do what you folks do. Thank you sincerely, Cynthia Carreiro and family
(View Less)

By Tiyola Junfun K. on 12/22/17
Hailama was very sincere and kind to my family. He help us so much and took really good care of my husband. Thank you so much Hailama for all your support.

By Joyce F. on 12/18/17
Hailama was very understanding, patient and courteous. Being from Maui, didn’t know where to start first. Hailama was very helpful at our time of need. Thank you so much. My family appreciate everything you’ve done.

By Jianxin Y. on 12/17/17
Professional, considerable and quick service. Excellent job. Highly recommend.

By Elizabeth Lei L. on 12/15/17
1. My phone calls weren’t returned. Had to try multiple times before I reached Hailama to address key questions. He said he never got my messages. 2. As a result, arrangements with the printer was last minute. However, the printer was amazing to work with. ...
(View More)
1. My phone calls weren’t returned. Had to try multiple times before I reached Hailama to address key questions. He said he never got my messages. 2. As a result, arrangements with the printer was last minute. However, the printer was amazing to work with. An error on the program was quickly corrected and we got them in time. She was extremely nice! 3. At the final appearance check, we requested that my sister’s head be tilted to the right, but it was not done. 4. The day of the church service at OLPH, the funeral director who came was very courteous and respectful. However, his co-worker was found taking a nap in the back of the church. 5. On the day of the burial, when Hailama arrived at Hawaiian Memorial, I asked him where my sister was, and he told me she was coming shortly. So my family and I waited at entrance of the park so we could follow the hearse to the gravesite and I told him that. 10 minutes later, I got a call from one of my other sisters who told me the hearse was already at the gravesite. I was said no, Hailama said it was coming soon and he’d let me know. Come to find out, Hailama was driving the hearse! He hadn’t heard a word I said cause he was distracted by another phone call. Needless to say, I was mad that I missed out on the procession and was one of the last to arrive, most of the convenient parking was taken and I have a disabled son. He apologized but it was too late. I didn’t even see him leave. 7. The gravesite service was held up because the permit was missing. 8. Although Hailama has a pleasant disposition, he seemed overwhelmed or overworked to give us his undivided attention to details that were important to us. 9. We liked the package deals that were offered. 10. Kudos to Taisha at the front desk. She was always friendly!
(View Less)

By Roman A. on 12/13/17
Great I would refer other if I were asked thank you

By Kalei Leialoha I. on 11/30/17
I called because I had used Ballard’s service last year, I asked for the same person who did my Moms service but was told she was no longer there and was passed on to someone else I believe her name was Monica not sure.. I was put on hold for a very long time and...
(View More)
I called because I had used Ballard’s service last year, I asked for the same person who did my Moms service but was told she was no longer there and was passed on to someone else I believe her name was Monica not sure.. I was put on hold for a very long time and when this Women answered she was rude and it felt like she was rushing me off the phone. She gave me her condolences but it felt as if she was going through the motions while writing something down. I felt like I did not have her attention. We were on the phone for 5 minutes talking about options. I told her I’d call back and when I did. Thankfully I got Terry who was much more patient. She was able to look up my moms service to see what kind of package I had got for my Mom and informed me that I could get the same for my Dad. The prices had been raised but were still affordable I did not mind. I gave this company a second chance because Terry’s customer service showed me they’re still good people who want to help others. Thank you Terry for being a big help.
(View Less)

By Leilani Yolanda Q. on 11/18/17
(no comment)

By Cathy C. on 11/15/17
(no comment)

By Remlinger & Coulstring F. on 11/13/17
Thank you so much for expediting the memorial package for Macʻs Service with family from the mainland visiting it just made sense to have them with us for his service. Thank you also for the corrected CD. Love Alley and Mark

By Cezar C F. on 10/24/17
Awesome service and treated us like family

By Pandora Keikilani C. on 10/02/17

By Daniel B. on 09/27/17
Simply the best in Hawaii. Terry has been amazing every step of the way. Duty Honor Country Family Love and Compassion are all words that guide this business. As with us, when you need them they will be there. Thank you Terry The Greenwood's and Barretto's

By Debra M. on 09/10/17
Ballard is a wonderful place to settle your families burial or cremation options. My agent Hilama was kind patient and helpful in so many ways. He made it easy for me and comfortable. I was not rushed and was guided very carefully in my decision. I highly recommen...
(View More)
Ballard is a wonderful place to settle your families burial or cremation options. My agent Hilama was kind patient and helpful in so many ways. He made it easy for me and comfortable. I was not rushed and was guided very carefully in my decision. I highly recommend this company. Debra M. Honolulu
(View Less)

By Raymond S. on 09/05/17
Monique and Terry at Ballard Family Mortuary was very nice and helpful. She explained everything out clear and with compassion. There prices were the best and the facility is fully equipped. I would recommend them to anyone. Thank you from our family.

By Linda H. on 08/24/17
Very courteous and knowledgeable. Also helpful with cost containment.

By Gwen M. on 08/13/17
My family and I are very much pleased and satisfied with the services of our Funeral Director Mr, Hailama. From our very first appointment, he was very friendly, answered all our questions and concerns and provided awesome customer service with a smile. He made sur...
(View More)
My family and I are very much pleased and satisfied with the services of our Funeral Director Mr, Hailama. From our very first appointment, he was very friendly, answered all our questions and concerns and provided awesome customer service with a smile. He made sure to explain everything and that I understood before signing papers. Also want to acknowledge the After Care Embalmers Team (Celeste) for an awesome job on making my brother look Good. We appreciate the services received from Ballard Mortuary and Staff, definitely will keep Ballard Mortuary apart of Family Planning when a Loved one shall leave this earth. Thank You and God Bless
(View Less)

By Sara M. on 07/21/17
Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary. She went beyond her duties. Words cannot express how grateful and blessed we were to have Terry's help. Great personality and great sense of humor made it comfortable to work with her.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
(808) 833-8811

Select any employee to see all their reviews.

Bob M
Rating:
26 total reviews!
Hailama K
Rating:
14 total reviews!
AfterCare T
Customer Service Rep.
Rating:
(23 total reviews)
Terry Y
Rating:
(9 total reviews)
Jerome A
40 Years
Rating:
(1 total review)
Monique B
Rating:
(6 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ballard Family Moanalua Mortuary has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Why is this needed?
CALL TO SCHEDULE
(808) 833-8811

Customer service is always a top priority at Ballard Family Moanalua Mortuary. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.