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By Vili P. on 07/21/17
Terry was very helpful with the season that my family and I was going through. She basically made us feel like family, covering everything we need to know. And she always made underserved request available which is surpass my expectations. Thank you Terry

By Alice on 07/14/17
The care that I received far exceeded my expectations. The staff are top notch in this field. They are professional, caring, patient, and understanding. They took all my concerns into consideration and gave me the best care and service, thus allowing me to focus o...
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The care that I received far exceeded my expectations. The staff are top notch in this field. They are professional, caring, patient, and understanding. They took all my concerns into consideration and gave me the best care and service, thus allowing me to focus on other priorities. Natasha and all the staff I spoke to truly is an asset to Ballard Family Mortuary. They go the extra mile making sure that my needs were meet. I'm so grateful. Thank you to all and keep up the excellent work, as planning a funeral can be the most challenging event in ones life. God Bless, Alice Watanabe
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By Julius L. on 07/11/17
wonderful people and wonderful service... especially Natasha...thank you

By Stacey K. on 06/21/17
I would like to thank you for all your kokua and understanding when come for family conflicts

By Stacey K. on 06/16/17
(no comment)

By Mary W. on 06/10/17
I know that during this time of a loved one is already hard to deal with, however, Natasha & staff, (all), were very polite and very patient with me. My brother was able to rest there until they helped me with his everything!!! Ballard, you are #1. Aloha, Mary Williams

By Rowena o. on 05/11/17
I would recommend Hailama and Terry with helping ohana during their time of a passing of a loved one. They were very sympathetic in listening to our concerns and what we needed. They helped with the process and made you feel important. Day of service: Terry had t...
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I would recommend Hailama and Terry with helping ohana during their time of a passing of a loved one. They were very sympathetic in listening to our concerns and what we needed. They helped with the process and made you feel important. Day of service: Terry had the day off but she showed up to make sure it was perfect. Hailama stayed and assisted until the end of services. Outstanding services we received from these two employees of Ballards.
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By Marianna M. on 05/08/17
Natasha was extremely kind and helpful during a time that is very difficult. She took care with each aspect of the process from having my husbands body picked up from our home until the day I picked up his ashes. She was patient and answered all of my questions...
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Natasha was extremely kind and helpful during a time that is very difficult. She took care with each aspect of the process from having my husbands body picked up from our home until the day I picked up his ashes. She was patient and answered all of my questions. She made the process as painless as possible. She even walked me to my car when I picked up my husbands ashes.
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By Helen A. on 05/03/17
Natasha was very nice and funny. She made me laugh at a time I thought I couldn't even smile. My father passed away from dementia and she shared a personal experience with me about her Grandma who to has dementia. I forgot for a second I was making arrangements for...
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Natasha was very nice and funny. She made me laugh at a time I thought I couldn't even smile. My father passed away from dementia and she shared a personal experience with me about her Grandma who to has dementia. I forgot for a second I was making arrangements for my father.. She treated me with kindness and as her own family. She was amazing from the moment I called Ballard to the moment I took my father home. She greeted me with a smile and as I left she open the door for me and told me "I hope to never see you again" but if I ever needed her to know she would be there for me. Thank you Natasha & Ballard Mortuary
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By Elias K. on 05/03/17
Great service for having my dad cremated, all done in a timely manner. Tasha was very courteous and helpful to me and my family. Thanks for everything.

By Lindsay K. on 04/22/17
I was working with Tasha and she was amazing and thoughtful durning this dramatic time for myself and my family. I just want to express how greatful my family is for her. She is an asset to your company. I would be sure to recommend Tasha and Ballard Mortuary shoul...
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I was working with Tasha and she was amazing and thoughtful durning this dramatic time for myself and my family. I just want to express how greatful my family is for her. She is an asset to your company. I would be sure to recommend Tasha and Ballard Mortuary should we or someone I know be put in this situation again.
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By Victor L. on 04/17/17
Jerome was very understanding about the process and faxed all the pertinent information in timely manner. Aloha Victor Labrador

By Melina c. on 04/13/17
Unbelievably OUTSTANDING service from Hailama and Tasha! I was in a desperate situation with the passing of my brother, needing to organize things in Hawaii from NJ. Both were unbelievably kind, compassionate, and patient with me throughout the process. They walked...
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Unbelievably OUTSTANDING service from Hailama and Tasha! I was in a desperate situation with the passing of my brother, needing to organize things in Hawaii from NJ. Both were unbelievably kind, compassionate, and patient with me throughout the process. They walked me through all of the necessary steps, paperwork, and offered support well beyond the standard service. They treated my situation with personal care and affection. I couldn't believe the synchronicity- truly a gift from heaven to have found them both.
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By Marie F. on 03/03/17
Terry was so helpful. All of our planning was done long distance since I live on the mainland. You have a great resource in this mortuary.

By Ida S. on 02/15/17
Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs a...
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Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs and set up for the service. Words cannot express how grateful and blessed we were to have Terry Young to help my family and I. And including everyone else that help out to make it possible. We (as a family) would definitely use Terry Young in the future again and again. Great personality and great sense of humor. And it made it more comfortable to work with her. Great Job Terry Young!!
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By Ida S. on 02/15/17
Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs and...
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Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs and set up for the service. Words cannot express how grateful and blessed we were to have Terry Young to help my family and I. And including everyone else that help out to make it possible. We (as a family) would definitely use Terry Young in the future again and again. Great personality and great sense of humor. And it made it more comfortable to work with her. Great Job Terry Young!!
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By Ida S. on 02/15/17
Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs and ...
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Terry Young (Ballard Family Moanalua): Terry Young was an extraordinary assistant to myself, my brother and my sister-in-law when we needed it. She went beyond her duties and kept in contact with me and my family members in regards our decision on the programs and set up for the service. Words cannot express how grateful and blessed we were to have Terry Young to help my family and I. And including everyone else that help out to make it possible. We (as a family) would definitely use Terry Young in the future again and again. Great personality and great sense of humor. And it made it more comfortable to work with her. Great Job Terry Young!!
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By Lachelle J. on 02/10/17
The care, compassion and communication from Tasha certainly made this process a little bit easier, thank you so much. From the first phone call of choosing this facility, to the last email with a tracking number, the process was fast. efficient and professional. Thank you again.

By Catherine T. on 02/04/17
I want to thank Natasha for the wonderful, caring customer service she showed me during the planning of my Brother's service. Being from out of state, I was very stressed and Natasha made it so easy for me to handle everything, plus she followed up with me every st...
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I want to thank Natasha for the wonderful, caring customer service she showed me during the planning of my Brother's service. Being from out of state, I was very stressed and Natasha made it so easy for me to handle everything, plus she followed up with me every step of the way so that I was always in the loop. Thank you Natasha ! Very sincerely, Cathy M. T*****
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By Mika F. on 02/03/17
My father lived on the islands his entire life and when he passed I was living on the mainland. Tasha was amazing in helping me navigate the process to make sure he was taken care of although I was on the entire other side of the states. I would highly recommend th...
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My father lived on the islands his entire life and when he passed I was living on the mainland. Tasha was amazing in helping me navigate the process to make sure he was taken care of although I was on the entire other side of the states. I would highly recommend these services for anyone!
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