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By Kayla T. on 09/18/19
Jim was very professional and nice, walked me through everything he was doing. I really appreciated his business. I definatly would have him come back to fix anything pluming related again.. thank you so much

By Candace R. on 09/12/19
Atomic Plumbing is the best in town! Justin R. and Sean D. were very pleasant to work with. The employees are extremely knowledgeable and fixed my plumbing issue in a jiffy. They are prompt and thorough. These guys are definitely the experts in their field. I highly recommend!

By K J. on 09/09/19
my water heater was replaced 9-9-19 by Justin and Zach. they called prior to coming. They were clean, professional. I would recommend. I liked being able to get this taken care of in a timely manner.

By Brittany B. on 09/09/19
Justin was very helpful. He gave me great insight on what the problem was and how to fix the problem with my drains in the future. His co-partner Zach was also very helpful. They both educated me on what I can do in the future to prevent my drains from clogging.

By Dennis H. on 09/06/19
Although the customer service representatives at Atomic Plumbing stated that a variety of options would be presented during the initial interview, the choices for hot water heater replacement were limited. Only one manufacturer was discussed. Ryan D. is confident...
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Although the customer service representatives at Atomic Plumbing stated that a variety of options would be presented during the initial interview, the choices for hot water heater replacement were limited. Only one manufacturer was discussed. Ryan D. is confident, experienced, and clean mechanic. He was timely for both the initial appointment and installation appointment. I believe that changing the elevation of the hot water heater was an unnecessary expense. The pipe runs and exterior vent on the siding of the house look very good and the hot water heater functions to expectations. Ryan D.'s temperature setting seems ideal. The receipt for services does not break down material, labor, permitting. I do like the 10 year warranty on material and labor although the copy of the warranty sent did not arrive. Ryan D. cleaned up after himself, communicated well, and addressed my concerns promptly. It was a quick turn around from phone call to estimate to installation, which is particularly notable since the installation was done on the Friday after Independence Day. UPDATE: Terrific customer service, not mentioned previously, is worth noting as Beverly contacted me about the above. An inspection is in the works. The city allows up to six months for the site survey. I removed the comment that was contrary to that policy. The operations manager has been contacted about the change to the placement of the heater. Beverly knows that the warranty paperwork and welcome letter had been sent. My wife recalls seeing it in the USPS app, but not in our mailbox. It is to be sent via email this week.
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By Bill & S. on 09/04/19
I called Atomic Plumbing to do preventive maintenance (snaking 2 toilet drains) because so many in our building have used them and highly recommended them. Justin D. and Trey were our technicians. Both were excellent: neat. clean, professional, knowledgeable and th...
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I called Atomic Plumbing to do preventive maintenance (snaking 2 toilet drains) because so many in our building have used them and highly recommended them. Justin D. and Trey were our technicians. Both were excellent: neat. clean, professional, knowledgeable and thorough. We will ask for them again the next time we need plumbing services. Great guys and great customer service!!!
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By Jen A. on 09/04/19
My home warranty fell through in getting my issue repaired in a timely manner before Hurricane Dorian may or may not make an impact in Norfolk so I said screw it and called Atomic. Someone answered the phone the first time I called, I made an appointment for the ne...
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My home warranty fell through in getting my issue repaired in a timely manner before Hurricane Dorian may or may not make an impact in Norfolk so I said screw it and called Atomic. Someone answered the phone the first time I called, I made an appointment for the next day with multiple time slots to choose from. A few hours later someone else called to confirm everything and get a bit more details. The next day Ryan D. showed up on time and had everything he needed to do the job in his truck. He was polite and friendly, explained everything clearly, and was done in less than an hour. Of course this was quite a bit more expensive than what I would have paid through my warranty but other than that I am 100% satisfied and happy. I would highly recommend Atomic Plumbing!
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By Cindy & Brenna C. on 08/28/19
My mom has been calling Atomic Plumbing for over 20 years! We have never had a bad experience with them! They replaced our water heater 14 years ago, and Jim M. replaced it with a new one today! They are so good to us and our dogs! We have two large dogs and every ...
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My mom has been calling Atomic Plumbing for over 20 years! We have never had a bad experience with them! They replaced our water heater 14 years ago, and Jim M. replaced it with a new one today! They are so good to us and our dogs! We have two large dogs and every time Jim has to come by they love it! Thank you so much!
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By Susan E. on 08/26/19
JUSTIN DUKE AND HIS ASSISTANT ZACH WERE INSTANTLY PROFESSIONAL, AND WELL VERSED IN WHAT NEEDED TO HAPPEN TODAY. THEY KNEW WHAT THEY WERE DOING AND THEY FOLLOWED THROUGH TO THE VERY END. THEY EVEN CLEANED UP AFTER THEY WERE FINISHED. JUSTIN WAS AMAZING. ZACH AS WELL...
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JUSTIN DUKE AND HIS ASSISTANT ZACH WERE INSTANTLY PROFESSIONAL, AND WELL VERSED IN WHAT NEEDED TO HAPPEN TODAY. THEY KNEW WHAT THEY WERE DOING AND THEY FOLLOWED THROUGH TO THE VERY END. THEY EVEN CLEANED UP AFTER THEY WERE FINISHED. JUSTIN WAS AMAZING. ZACH AS WELL SEEMED TO BE A VERY KNOWLEDGEABLE APPRENTICE !
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By Bob B. on 08/23/19
We can highly recommend Atomic Plumbing based on the service we received the first time we called them in 2016 and also the service we received today. Justin Duke and Eric Jr his intern helper arrived within 30 minutes from the time we called and spoke with Tiffan...
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We can highly recommend Atomic Plumbing based on the service we received the first time we called them in 2016 and also the service we received today. Justin Duke and Eric Jr his intern helper arrived within 30 minutes from the time we called and spoke with Tiffany. Both were neatly dressed and friendly. Both had plastic booties covering their shoes to protect the floors. They diagnosed the problem that was causing the water leak under the kitchen sink; they explained it to us and what they could do to the faucet to solve the problem, or we could wait for a new faucet assembly from the factory. They then asked what we would prefer to do. We told them to go ahead with the repair. They had the part they needed on their truck and completed the work in a short amount time. We will definitely call Atomic Plumbing again when we need quality plumbing repairs in a hurry. Bob and Joanie Bremner 8-21-19
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By Sheri-anna H. on 08/22/19
The replacing of a bad water heater was wonderful. They were on time and cleared a wider path so they could get the new one in. They removed all parts and other trash before they left. Mr. Ryan D. was great at explaining things and even made a drain to the out...
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The replacing of a bad water heater was wonderful. They were on time and cleared a wider path so they could get the new one in. They removed all parts and other trash before they left. Mr. Ryan D. was great at explaining things and even made a drain to the outside (it was in garage). I would use them again.
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By greg m. on 08/22/19
Justin showed up right on time and made sure that our new garbage disposal was installed correctly. He is both personable and professional. Typical great service from this company.

By Mike S. on 08/21/19
Justin D and Ryan S came out same day called and explained the problem and what needed to be done . Very courteous and performed the repair quickly. Would definitely recommend Atomic to anyone and this was the second time I had them over.

By Gordon P. on 08/20/19
Justin R was very helpful suggesting preventative measures to help keep our drains cleaner. Quick response time and good service.

By Larry A. on 08/18/19
We had a drain plug that occurred of course on a Saturday. Atomic was very accommodating and sent Randy out within a few hours. He was courteous and very professional. The problem was taken care of in a professional manner. Area was left clean. I would recommend At...
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We had a drain plug that occurred of course on a Saturday. Atomic was very accommodating and sent Randy out within a few hours. He was courteous and very professional. The problem was taken care of in a professional manner. Area was left clean. I would recommend Atomic Plumbing for your plumbing needs.
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By Terry F. on 08/16/19
I am not able to retract a previous review...caught Randy on a bad day...EVERYONE at Atomic was amazing in taking care of my problem and making me very happy!!!

By Keshawn S. on 08/14/19
Randy C was fast and reliable. He answered all my questions and is quite a professional. He represents your company well!

By Terry F. on 08/12/19
I have used Atomic for many years...just had Sean come out to my house and he is AWESOME-so knowledgeable AND personable.

By Terry F. on 08/12/19
Sean is a rock star...loved Atomic already...Sean is now my favorite Technician...he had a trainee named John who is also great and is learning from the best!

By Rod G. on 08/10/19
Best service ever. Sean D. and teammate were highly competent, offered fair and transparent job price up front, efficiently fixed 2 major problems, tested their work and left my house looking cleaner and drier. They dug up a cut-out I didn’t even know I had, repl...
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Best service ever. Sean D. and teammate were highly competent, offered fair and transparent job price up front, efficiently fixed 2 major problems, tested their work and left my house looking cleaner and drier. They dug up a cut-out I didn’t even know I had, replaced a bad strainer assembly, and created a quick release should I need to directly access my piping under the sink. My ‘go-to’ plumbers from now forever. Thanks!
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757-464-2934

Select any employee to see all their reviews.

Ryan D
4 Years
Rating:
400 total reviews!
Jim M
10 Years
Rating:
254 total reviews!
Deanna D
Customer Service Rep.
13 Years
Rating:
(51 total reviews)
Tiffany H
Customer Service Rep.
11 Years
Rating:
(24 total reviews)
Sean D
4 Years
Rating:
(234 total reviews)
Randy C
25 Years
Rating:
(207 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Atomic Plumbing & Drain Cleaning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Atomic Plumbing & Drain Cleaning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Tiffany H has a 5-Star average rating and a total of 24 total reviews
24 total reviews
Tiffany has been with Atomic for over 9 years and would not want to work for any other company. She loves her job and everything the company stands for! She is recently engaged and loves spending time with her 3 fur babies
By Brenda B. on 08/08/19
Very good service!

By Brenda B. on 08/08/19
I called after reading websites reviews. Tiffany provided me with information of policy and procedures for my emergency. She dispatched Justin D. who showed up almost immediately. Justin and Zack provided good information of each step and procedure and cost. They c...
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I called after reading websites reviews. Tiffany provided me with information of policy and procedures for my emergency. She dispatched Justin D. who showed up almost immediately. Justin and Zack provided good information of each step and procedure and cost. They completed the job with. a professional attitude.... They advise me of future procedures if needed... Very pleased!
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By Terry B. on 01/30/19
Everyone at Atomic is an outstanding professional with a desire to make you perfectly happy. It is a pleasure to do business with such great folks!

By Richard & Ruth C. on 09/12/18
Tiffany is a great, congenial dispatcher! Ryan ** is a super knowledgeable, professional, congenial master technician!

By Robin H. on 07/05/18
(no comment)

By David L. on 02/14/18
For Tiffany... last Monday afternoon (2/12/18) I returned from being out of town for about a week to find that the hot water pipe from my hot water heater had burst inside my wall in the garage (hot water everywhere and condensation dripping from everything). Appar...
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For Tiffany... last Monday afternoon (2/12/18) I returned from being out of town for about a week to find that the hot water pipe from my hot water heater had burst inside my wall in the garage (hot water everywhere and condensation dripping from everything). Apparently it burst several days before I returned. I immediately called Atomic and spoke with Tiffany. She was fantastic in helping me. She dispatched Jimmy P to my residence within 45 minutes. Extremely helpful and I greatly appreciate it - thank you, Tiffany. For Jimmy P... an outstanding technician! Prompt, outstanding service and immediately cut out and replaced the pipe for me. Also, got to discuss a little football with him - definitely a nice guy who is very good at his job, thanks Jimmy! Sincerely, Dave Long
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By Philip A. J. on 10/18/17
I always use Atomic Plumbing for our home plumbing needs. Jim Miller has always done an excellent job, always on the same day that I call. Thanks again Jim, Tiffany at Atomic Plumbing!

By Dennis H. on 08/24/16
Have done business with Atomic before and had some more work to be done. I talked with Tiffany for the appointment and getting the city inspector out to approve the finished work. Great person extremely friendly and helpful even though I;'m sure I pestered her a bi...
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Have done business with Atomic before and had some more work to be done. I talked with Tiffany for the appointment and getting the city inspector out to approve the finished work. Great person extremely friendly and helpful even though I;'m sure I pestered her a bit. Justin was the plumber that did the two jobs, exceptionally professional whose workmanship was outstanding. He did a difficult job on a messed up shower drain trying his best to get the new one installed without cutting the ceiling below. Unfortunately, we hard to go the hard way to fix it. He not only did a great job but cleaned up like a pro, even better than my wife. I can't say enough about how great it was working this both of these folks.
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By susie r. on 08/05/16
Tiffany in the office was great - kept me up to date on my appt. Make it easy when they needed to reschedule. Randy C. was very professional and finished the job quickly. Not happy with the cost. I tried to get an estimate over the phone but was not given one. I ha...
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Tiffany in the office was great - kept me up to date on my appt. Make it easy when they needed to reschedule. Randy C. was very professional and finished the job quickly. Not happy with the cost. I tried to get an estimate over the phone but was not given one. I had the work done since I was going to be charged the 69.00 anyway. They did a good job, just need to be more upfront on their cost.
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By R K. on 05/17/16
The whole team did a great job taking care of the two problems I had. Thank you.

By Danielle S. on 03/04/16
I just wanted someone knowledgeable and experienced that really knew what they were doing and made me feel confident that I was gonna get the work done that I paid for. I had 2 other different companies come out before finally I received the professional honest ser...
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I just wanted someone knowledgeable and experienced that really knew what they were doing and made me feel confident that I was gonna get the work done that I paid for. I had 2 other different companies come out before finally I received the professional honest service I was looking for. From now on Atomic Plumbing is my #1 call.
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By Danielle S. on 03/03/16
I live in a Condo and I had a leak from my upstair Master bath draining to my living room ceiling. I had two other companies look at it with No positive outcome prior to calling Atomic Plumbing. Sean D was my Service Pro he located the leaks in a timely manner, he ...
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I live in a Condo and I had a leak from my upstair Master bath draining to my living room ceiling. I had two other companies look at it with No positive outcome prior to calling Atomic Plumbing. Sean D was my Service Pro he located the leaks in a timely manner, he was professional. I appreciate that he took the time to explain the issues and make sure I was clear on all the work and why it needed to be done. I would definitely recommend this company.
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By Jennifer Z. on 02/27/16
James M. and 6'4" Paul were great! They work well together and got the job done. Thanks Guys! JZ

By Jennifer Z. on 02/26/16
We wished to move our water heater from the mud room to the garage and Paul K came out to give us an estimate. He is very personable and answered all of our questions, is very engaging and professional. We chose Atomic Plumbing as they had done great work on a diff...
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We wished to move our water heater from the mud room to the garage and Paul K came out to give us an estimate. He is very personable and answered all of our questions, is very engaging and professional. We chose Atomic Plumbing as they had done great work on a difficult job for a relative. James M and his associate, Paul, showed up promptly and ready for work. Their cuts into the sheet rock were clean, quality of the welds and finish work was top notch. James and Paul are both professionals to a T, very engaging, polite and were not put off by my many inquiries about the work and how it is done. Should there be a need for plumbing in the future, we will definitely use Atomic Plumbing and Drain Cleaning. Thanks Paul and James for a job well done.
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By Tom P. on 04/06/15
Deanna and Tiffany were very professional and provide outstanding customer service. Randy was OUTSTANDING. A very professional and knowledgable Plumber! I am very pleased with the service and installation of a water heater. There were several plumbers I cons...
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Deanna and Tiffany were very professional and provide outstanding customer service. Randy was OUTSTANDING. A very professional and knowledgable Plumber! I am very pleased with the service and installation of a water heater. There were several plumbers I considered calling and I was not sure which was the best. Now I know, I chose the right company! I will always call Atomic whenever I need a plumber and I highly recommend you to my friends!
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By Jeff M. on 03/26/15
ATOMIC PLUMBING #1 TIFFANY #1 SCOTT M #1

By Jeff M. on 03/25/15
The Professional Courtesy and honesty that I received from Tiffany from 8:30pm last night until the finish was outstanding . Tiffani made no promises she only let me now what her schedule was like and kept me informed of when the tech. would arrive.Then Scott showe...
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The Professional Courtesy and honesty that I received from Tiffany from 8:30pm last night until the finish was outstanding . Tiffani made no promises she only let me now what her schedule was like and kept me informed of when the tech. would arrive.Then Scott showed up at my house and first thing I received was a handshake which is the sign of a true professional . Scott told me what had to be done and gave me options he never once tried to push me into something it was my choice . We did discuss some options to look at down the road . I do understand you get what you pay for and this was well worth the price. Atomic Plumbing is on their A game and I would recommend them to anyone with plumbing or drain issues. I am sure all the team members are outstanding but Scott is the face of the Company and he represented Atomic Plumbing with integrity when I do have more needs come up Scott would be my request for a tech. I would also make sure to speak with Tiffani she has a thankless and difficult job . Well done the A-team at Atomic Plumbing.
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By Lawrence B. on 02/28/15
My old water heater was leaking internally and I knew it was just a matter of time before it needed to be replaced. It had been installed on top of a particle board box which was becoming saturated from the leaking water. I called Atomic Plumbing on a Saturday, n...
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My old water heater was leaking internally and I knew it was just a matter of time before it needed to be replaced. It had been installed on top of a particle board box which was becoming saturated from the leaking water. I called Atomic Plumbing on a Saturday, not expecting to receive any service over the weekend. There had been a winter storm that had created many emergency plumbing jobs in the area. I talked with the dispatcher, Tiffany, who told me that the Atomic crew was working several emergency jobs so she wasn't sure they could get to me that day. She said she would keep me abreast of their progress. She called me back two times that day telling me that the crews were still all out working the emergency jobs. I didn't mind since my water heater was still working and there were other people who had no water at all. I told Tiffany that we could schedule for the following Monday after 1:00 PM. When Monday came, Tiffany called at around 2:15 PM and said Justin was on his way. He arrived around 2:30 with his apprentice Mike. After taking measurements he worked an estimate. Turns out whoever installed the last water heater did not have it up to code. The gas shut-off valve and the cold water shut-off valve were both missing. To my surprise he said he could complete the installation the same day. Justin and Mike worked for four hours straight until everything was done. They were both extremely professional. They even showed me how to perform annual maintenance on the new unit. I initially thought the price was a bit high, but in my experience you get what you pay for. The new unit is under full warranty for 6 years, including any associated labor. Between the labor involved in bringing my unit up to code, a new stand and the warranty, the price seems reasonable to me. I also received a 10% Angie's List discount. I would definitely use Atomic again. Tiffany, Justin and Mike made what is normally an all day, frustrating service call tolerable. From Tiffany continuously providing me updates to the professionalism and quality work provided my Justin and Mike, Atomic plumbing receives an "A+" from me.
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By Robert P. on 01/13/15
Great service from everyone who helped at this company. Called in Saturday morning to get a quote for water heater replacement. Unit is in our attic and two companies had come out to try and repair the unit without being successful. Warranty company wanted a th...
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Great service from everyone who helped at this company. Called in Saturday morning to get a quote for water heater replacement. Unit is in our attic and two companies had come out to try and repair the unit without being successful. Warranty company wanted a third opinion and quote to replace unit. Tiffany informed me that due to the freezing temperatures, there was unfortunately a waiting list to get a technician out. She followed up with me several times throughout the day to update me on where I was on the list of emergency calls. Was unable to get an appointment for Saturday, but only because when she called me, we had already made plans for that afternoon. She told me we could be booked as the first stop for Sunday. Sunday, Sean arrived at my door and was very professional and listened to me explain the situation with the warranty company. He did a thorough inspection of the attic and paid attention to all details, which the other two plumbers who came out did not. He mentioned moving the gas line because of the way it was set up, and also recommended removing the quest piping that connected the water heater and heating unit. I told him I wanted a quote for that as well. Sean wrote up the quotes for the replacement of the water heater and was over $1,000 cheaper than the previous company's quote. Unfortunately, because the warranty company was being a pain, they needed a breakdown of every aspect of the contract. I called back to the office and spoke with Tiffany again. She informed me that she would get a manager to work on that first thing Monday morning and would give me a call as soon as she got that information. Monday morning she called me with the updated information and I was able to get that to the warranty company and install was scheduled for Tuesday morning. I was given a call from the office Tuesday morning and informed that Sean and two other employees were on their way to my house. Sean and Justin arrived a short time later and the project was started. Sean, Justin and Paul removed the water heater from the attic and put the new unit in the attic. There were some modifications that needed to be made and they did those, without an extra charge! It ended up being an all day job, but no corners were cut. I was VERY pleased with the service I received from the 4 employees. Atomic Plumbing and Drain Cleaning will receive any and all future business from me and I will HIGHLY recommend them to anyone else who has plumbing problems. No need to look elsewhere when I have already found the best!
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By Carole G. on 08/01/14
As a first time customer with Atomic plumbing I was very impressed. When I called for service, Tiffany was very helpful and was able to get someone to come to my house the same day. This was a great relief to me as I had a water leak. When Ryan and Justin came to d...
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As a first time customer with Atomic plumbing I was very impressed. When I called for service, Tiffany was very helpful and was able to get someone to come to my house the same day. This was a great relief to me as I had a water leak. When Ryan and Justin came to do the work, they were great. Very professional and patient about explaining everything and it was fixed very promptly!
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