Ion M Was dispatched to our home on two different issues. On each occasion we found him to be punctual, professional, friendly, easy to talk to and neat in performing his job. Ion gave us a suggestions on how to prevent the problems from reoccurring. Upon completing the work and before leaving areas were left in clean conditions.
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I called Ashton Service Group for a kitchen plumbing issue and was greeted by Arlene; she was polite and friendly and quick to set up a service appointment for me. I received an email from Ashton just prior to the scheduled service call with information about the technician that was coming to do the work, a picture and his name...a courtesy to the customer that is a really nice idea. The technician, Ion, arrived on time and introduced himself at the door; very polite and pleasant man. He assessed the plumbing problem quickly and explained what was needed to do the repairs. Ion was meticulous in making sure the repairs were done properly and to my satisfaction. He also cleaned up the work area before leaving. I have no hesitation recommending Ashton Service Group and Ion for plumbing repair work. Good job, thank you!
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Started the day with a mini waterfall coming from the kitchen faucet, turned off the main water supply line and called Ashton. Arlene was pleasant and polite, listened to my explanation of the problem and reassured me that a technician would be available between 2 and 4 pm, that he would call my mobile when on his way to our place. Well, around 3 pm I got a call from Alan saying the technician was still on another job that was going to take the rest of the day and he wouldn't be able to come to fix our plumbing problem. He told me he would try to reschedule but wasn't sure when, possibly the next day or the day after. I was just resigning myself to the prospect of having no water for a few days when Alan called back to say he had located an available technician that could be at our place in less than an hour. Long story short, Parker showed up in less than 20 minutes, assessed the situation and explained my options. He didn't have the parts on hand but said he would drive to the office and check for what he needed to fix the problem; he was back in 45 minutes and had everything fixed, water running again in less than an hour. He was professional, friendly, cleaned up after his work...I would not hesitate to call Ashton again, great service, thanks!
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My experience with Ashton Service Group has started with the great customer service on my first phone call. I contacted the Ashton office and made an appointment by Alan and the accommodated my availability. After providing the information regarding water leaking on the shower ceiling, Alan described the process and let me know who will be dispatched to my home. The next day, Kevin and Ion from Ashton Service Group came to my home on time and started working on the project right away. The service was excellent along with good manners. In the end, they also did a great job cleaning. I highly recommend this company for the plumbing inquiries.
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Ion came out to help us when we had aassive leak in our kitchen sink. He was punctual and professional. Ion did his absolute best to solve our problem and was persistent despite the nature of our leak being somewhat difficult. Through his investigation and efficiency Ion managed to fix our leak before the weekend and we are so pleased. He is extremely friendly and a lovely pleasant person to have work in your home! Thank you Ion!
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We called Ashton regarding a hot water tank leak that needed replacement, and we had a pleasant experience with them. The technicians we dealt with were both very friendly and professional. We spoke with Ben through the phone, and he was very patient in diagnosing our problem and explaining the procedure we should follow. Kevin was our technician who arrived the next day within the hour of our phone call with Ashton, and did a great job in explaining our options to us upon inspection, as well as replacing the hot water tank.
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Friendly staff and great service :) Nick and Mitch came to install my new furnace and hot water tank. They were clean, polite and knowledgeable technicians, I would recommend Ashton to anyone. I will continue to use Ashton for all my plumbing/heating needs. Benny came over on the weekend to fix my furnace, it was puzzling for him to figure out what was happening. He fixed it so my family could be warm over the weekend and phoned to check that we were ok the next day. He is a very thorough technician and great at what he does. Very knowledgeable, polite person. Thank you Benny! Mike A. came to help with the install of my furnace and hot water tank. Very helpful, polite and knowledgeable employee. Thank you Mike !
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Friendly staff and great service Nick and Mitch came to install my new furnace and hot water tank. They were clean, polite and knowledgeable technicians, I would recommend Ashton to anyone. I will continue to use Ashton for all my plumbing/heating needs. Benny came over on the weekend to fix my furnace, it was puzzling for him to figure out what was happening. He fixed it so my family could be warm over the weekend and phoned to check that we were ok the next day. He is a very thorough technician and great at what he does. Very knowledgeable, polite person. Thank you Benny! Mike A. came to help with the install of my furnace and hot water tank. Very helpful, polite and knowledgeable employee. Thank you Mike !
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Dave arrived as scheduled and found the problem and ordered the required part Replaced and serviced the furnace back to factory specs. Dave was very knowledgeable and had provided me with 3 quotes to decide how I wanted to proceed with the repairs. Well done and thanks for getting the heat back on.
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