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By n/a on 02/23/18
Ross was a 10 out of 10!

By Kate Y. on 02/22/18
The staff at the Ashton Richmond office and Russ, the serviceman, were amazingly helpful. They really made my day with how quick they were to respond to a minor plumbing issue that turned ugly due to pre-existing faulty materials and sloppy installation. It pays to...
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The staff at the Ashton Richmond office and Russ, the serviceman, were amazingly helpful. They really made my day with how quick they were to respond to a minor plumbing issue that turned ugly due to pre-existing faulty materials and sloppy installation. It pays to have professionals do bathroom installs. Russ even pointed out where I can expect a serious future problem so that I can plan for it accordingly.
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By Lawrence R. on 02/19/18
Kevin R. was prompt, informative, personable and efficient. Job well done!!

By Charley Y. on 02/19/18
Jeff is the totality of what Ashton Service Group claims, “One call solves it all”. We are very pleased with his visit to our 25 yr old home last February 16, 2018 to discuss options for our broken boiler. He recommended the best worry-free product and instal...
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Jeff is the totality of what Ashton Service Group claims, “One call solves it all”. We are very pleased with his visit to our 25 yr old home last February 16, 2018 to discuss options for our broken boiler. He recommended the best worry-free product and installation for our heating and water supply system. We can tell that he is very knowledgeable in his field of work by the way he answered our many many questions and how he presented the quotation in detail. He also addressed our concern on the water leak in our laundry area. He gave us the best offer for the boiler package that we can not refuse, so we awarded the project to Ashton Service Group after talking to 3 other companies. It is winter and our home has been without heating for over a week since our boiler gave up on us, but soon after Jeff’s visit, we were able to enjoy our home again when he came back in less than half an hour and delivered portable heaters that gave us comfortable sleep after that. That’s what we call service at it’s best-going an extra mile to make clients happy. Much thanks to Wes too, for his patience and professionalism in guiding us over the phone to prevent further damage to our flooring due to the water leak and he did that even before we awarded the contract to Ashton. Thank you to Caryn for listening to my boiler issues and for introducing Jeff to us. Way to go Ashton, you have great people in there!
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By Tom Y. on 02/19/18
Very thorough in work. Very knowledgeable and patient in explaining the condition

By Tom Y. on 02/18/18
Our vitoden 100 w boiler stopped working on Sat afternoon. We try to get some tips from internet first but failed. Then we called a few servicemen. Either we did not get a call back or they are busy. Finally we reached Jeff who was very knowledgeable and advised us...
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Our vitoden 100 w boiler stopped working on Sat afternoon. We try to get some tips from internet first but failed. Then we called a few servicemen. Either we did not get a call back or they are busy. Finally we reached Jeff who was very knowledgeable and advised us to try a few tricks first before heading over. He was very kind to drive through a snow storm late at night. It took more than an hour. He did his job well and ordered replacement parts. Now we join the service membership and have a peace of mind.
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By Paula P. on 02/16/18
Jason C and the Ashton Service Group were responsive and professional. They fit us in last minute to take care of a sudden and pressing plumbing problem, cheerfully fitting us in on a Friday evening after a full day! Jason was courteous and professional and very qu...
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Jason C and the Ashton Service Group were responsive and professional. They fit us in last minute to take care of a sudden and pressing plumbing problem, cheerfully fitting us in on a Friday evening after a full day! Jason was courteous and professional and very quick - accomplishing in a matter of minutes a procedure which has taken some technicians (not from Ashton) considerably more time to perform. I was very pleased with the service and will certainly call them again.
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By Michael Caroline F. on 02/16/18
Jason and Ion were great. Rather than trenching out a new waterline connection to the city from our house, they used a horizontal drilling machine to run the line under our gardens and landscaping, saving them from mutilation. There was minimal excavation done to...
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Jason and Ion were great. Rather than trenching out a new waterline connection to the city from our house, they used a horizontal drilling machine to run the line under our gardens and landscaping, saving them from mutilation. There was minimal excavation done to gain access to two areas. Great job and they cleaned up upon completion. Would highly recommend their service to friends and family.
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By Michael Caroline F. on 02/16/18
Jason and Ion did a great job replacing our water connection to the city main. By using a horizontal drilling machine rather than trenching the line, our landscaping and gardens were saved from mutilation. They cleaned up the mess afterwards and now we are ready...
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Jason and Ion did a great job replacing our water connection to the city main. By using a horizontal drilling machine rather than trenching the line, our landscaping and gardens were saved from mutilation. They cleaned up the mess afterwards and now we are ready to plant the area that was dug up. Very satisfied with their work.
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By Robert S. on 02/16/18
I'm always recommending your company to anyone I come in contact with. It's a pleasure to find someone who is reliable, honest and efficient in this day especially when I know how busy your company is. Keep up the good work.

By Keith Or Elizabeth L. on 02/16/18
Dave M , one of the Service technicians came by to take a look at our furnace and give us the unfortunate news of its imminent demise... he quickly put us in touch with Jeff P who is organizing our new furnace and heat pump installation next week. With a couple of ...
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Dave M , one of the Service technicians came by to take a look at our furnace and give us the unfortunate news of its imminent demise... he quickly put us in touch with Jeff P who is organizing our new furnace and heat pump installation next week. With a couple of portable heaters being lent to us by Ashton we shall await the continued great service!
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By Robert S. on 02/15/18
A very professional job provided by Ming. He did my annual service and caulked around my kitchen and upstairs toilet. Everything went well. He said if my ignition problem comes back he'll have to replace a rod if I'm not mistaken.

By Kennedy G. on 02/14/18
Some vagueness in his approach to the job

By Murray T. on 02/13/18
Klaus was quick to diagnose what has been an intractable problem, explained the issue clearly and scheduled the required part replacement.

By Kate Y. on 02/08/18
I had Ross come in and fix a leak in a bathroom sink. He was polite and very tidy. I am extremely happy with his work and he has a wonderful personality. Originally the appointment was for the next day but Ross became available the same day I called and was very pr...
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I had Ross come in and fix a leak in a bathroom sink. He was polite and very tidy. I am extremely happy with his work and he has a wonderful personality. Originally the appointment was for the next day but Ross became available the same day I called and was very prompt in arrival even with a film crew in the area.
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By Colin F. on 02/08/18
On time and considerate , professional

By William A. on 02/08/18
Ion and Kevin were professional and courteous found the problem quickly and were very pleasant, they went out of their way to help me with a small job and some clean up I would recommend them highly to any friends.

By Bruce or Darlene H. on 02/06/18
Great service!

By Susan L. on 02/06/18
Re Ashton Service Group...just to say that Arlene in the office is the very BEST. She was very helpful and kind and no arguments with my problem. She had Mike A. look after us who was just a helpful. Mike explained what he was going to do and how he was going to re...
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Re Ashton Service Group...just to say that Arlene in the office is the very BEST. She was very helpful and kind and no arguments with my problem. She had Mike A. look after us who was just a helpful. Mike explained what he was going to do and how he was going to resolve our problem which he did!
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By Greg M. on 02/05/18
(No Comment)
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Customer service is always a top priority at Ashton Service Group. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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