The service technician was on time, felt like it went down hill from there. My wife Judy mentioned that every DIY video recommends you clean or change the thermocouple. After a 25 min diagnostic test. She enquired about the thermocouple, the technician replied it checks out fine. So she asked him to physically check it and it needed a corrosion cleaning which takes 5 min. Then we did a theory check comparing our 1 month old furnace filter to the new one we purchased yesterday and diagnosed that for 10 min! Wasting more time we were being charged for end of call note taking as well which should be done on the tech’s time, not ours. Judy was with the Tech the whole time. No parts needed and was charged for1 hour for a job that should have been completed in 30min. Told by Administration that you pay quarterly so I asked for 15 min to be taken off my bill which we feel was generous on our part, and she replied sorry you feel that way but the bill stands as is.
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In March 2019 our furnace needed to be replaced. From our initial service call to the finished product the Arpi's team was professional, helpful and courteous to us and their coworkers. Craig gave us a very competitive price and supplied us with space heaters until the work could be done. John and his team worked a long day to ensure we had heat. They took the time to explain what replacing furnaces entailed and what had to be done to meet updated code requirements. We were impressed how smoothly the furnace replacement went and how neat the job site was left. We were shown the operation of the furnaces, how the thermostats and CO detectors worked and addressed any others concerns we had.
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We wanted to upgrade our two furnaces at our Evergreen house and based on a positive experience from a previous furnace replacement at another Calgary property we contacted Craig for an estimate. Craig was very informative and knowledgeable and within a week Arpi's started the replacement. Alex Fillipow was the lead Arpi's technician and he and his team exceeded our expectations with their professionalism, clean up and knowledge. The installation went without any issues and the quality of work was excellent. Obviously we made an great decision by choosing Arpi's for this second replacement and would recommend them to anyone looking to have similar work completed. Regards; Peter Dixon
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We requested a quote for a new furnace and hot water tank from Apri's and one other company. From quote stage to installation, and service from the front office staff, we could not have been happier. They were fast, the quote was the lowest, installation was done within a few days. The installers were very good, cleaned everything up and there were no problems, at all. The office submitted the requirements for the energy rebate, helped solve problems and answer questions quickly and professionally. Would highly recommend this firm and will continue to call them for any service and annual checks. Thanks so very much. Marg & Doug
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Kevin the service manager came to our house to confirm the scope of the job and to discuss alternative furnace configurations. I was impressed how well he scoped the work. A few days later John and Cale came to do the install. They left me with a working furnace after one day of work and completed the install of the air conditioner the following day. John and Cale were both unfailingly polite and knowledgeable. I would recommend the Arpi's team to all those who need a furnace.
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We had Rob come out to the house to listen to our needs and answer our questions and were very impressed with his knowledge and patience with us. The quote came very quickly and he was very helpful in clarifying information and helping us with taking advantage of rebates. He has also been instrumental in dealing with followup issues that arose - some minor readjustments required and a missing piece of equipment. We would recommend the company
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Hi, I recently had a new furnace installed. All the work was done well and the installers were pleasant to deal with. I was a bit disappointed that I didn't get an explanation of the unit or how it operates (stage 1, stage 2, fan, etc.). However, one of the bigger issues that I've noticed is that the furnace emits a very annoying humming or buzzing sound. Kind of like a tuning fork. I hope that is something that can be fixed as this new furnace is currently louder than my previous 30 year old furnace.
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