In March 2019 our furnace needed to be replaced. From our initial service call to the finished product the Arpi's team was professional, helpful and courteous to us and their coworkers. Craig gave us a very competitive price and supplied us with space heaters until the work could be done. John and his team worked a long day to ensure we had heat. They took the time to explain what replacing furnaces entailed and what had to be done to meet updated code requirements. We were impressed how smoothly the furnace replacement went and how neat the job site was left. We were shown the operation of the furnaces, how the thermostats and CO detectors worked and addressed any others concerns we had.
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We wanted to upgrade our two furnaces at our Evergreen house and based on a positive experience from a previous furnace replacement at another Calgary property we contacted Craig for an estimate. Craig was very informative and knowledgeable and within a week Arpi's started the replacement. Alex Fillipow was the lead Arpi's technician and he and his team exceeded our expectations with their professionalism, clean up and knowledge. The installation went without any issues and the quality of work was excellent. Obviously we made an great decision by choosing Arpi's for this second replacement and would recommend them to anyone looking to have similar work completed. Regards; Peter Dixon
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We requested a quote for a new furnace and hot water tank from Apri's and one other company. From quote stage to installation, and service from the front office staff, we could not have been happier. They were fast, the quote was the lowest, installation was done within a few days. The installers were very good, cleaned everything up and there were no problems, at all. The office submitted the requirements for the energy rebate, helped solve problems and answer questions quickly and professionally. Would highly recommend this firm and will continue to call them for any service and annual checks. Thanks so very much. Marg & Doug
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Kevin the service manager came to our house to confirm the scope of the job and to discuss alternative furnace configurations. I was impressed how well he scoped the work. A few days later John and Cale came to do the install. They left me with a working furnace after one day of work and completed the install of the air conditioner the following day. John and Cale were both unfailingly polite and knowledgeable. I would recommend the Arpi's team to all those who need a furnace.
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We had Rob come out to the house to listen to our needs and answer our questions and were very impressed with his knowledge and patience with us. The quote came very quickly and he was very helpful in clarifying information and helping us with taking advantage of rebates. He has also been instrumental in dealing with followup issues that arose - some minor readjustments required and a missing piece of equipment. We would recommend the company
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Hi, I recently had a new furnace installed. All the work was done well and the installers were pleasant to deal with. I was a bit disappointed that I didn't get an explanation of the unit or how it operates (stage 1, stage 2, fan, etc.). However, one of the bigger issues that I've noticed is that the furnace emits a very annoying humming or buzzing sound. Kind of like a tuning fork. I hope that is something that can be fixed as this new furnace is currently louder than my previous 30 year old furnace.
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We just had Arpi's install a new high efficiency furnace and water heater in late February. We got quotes from two other companies as well. All three companies were highly professional but the team from Arpi's came out the clear winner in the process. Their price was lower for the supply and install of the furnace and their install crew offered to work on Saturday to get the furnace in. We initially had Ray Fan, their service tech, come out to investigate our furnace failure. He was quick to diagnose the problem and in the case of our 25+ year old mid efficiency Whisper Quiet furnace give advice to replace rather than do an expensive repair on our furnace. Ray then contacted his office to have an estimator come and give us a quote and also concurred with our decision to at the same time to replace our 21+ year old water heater. Kirk Turnbull then came a couple of hours later measured the house, sat down with us and explained thoroughly all our options and the different advantages for each of four furnaces and what the technical differences were. His warm and friendly demeanor along with his no nonsense analysis allowed us to make an informed decision that left us very comfortable with our choice. Kirk had checked to see if he had a crew that could do an earlier install than what they had said they could do. He left three space heaters to carry us over and two days later the furnace was in and our house warm on perhaps the coldest week of February. Our installer Brock McDonald and his assistant were on time, laid down floor protection and did the whole job cleanly, quietly for the most part and were finished within the time frame they had talked of. Brock sat down with us and walked us thru the work he had done, gave us our documentation and took final payment. Shauna then followed up with a phone call to make sure all was right and reminded us of the process to get a city inspector out to complete the process. Every one, from Arpi's, impressed us with their approach, knowledge, helpfulness and patience working us thru the entire process. They were efficient and highly knowledgeable as well as being nice people. Arpi's has installed every furnace that has gone into our house since the building of it in 1965. The business is fortunate to have the people working for it as they are the face of Arpi's and do the company proud. Their price was lower for exactly the same product and install.
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Very profesional team, considering and helpful. They first came as early as 1 am a few hours after my call. In the mean time they provided us heaters for each space of the house and finally they helped me by doing the paper work to get financial approval. Also they are punctual and work on weekends and at night.
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My install went very smoothly. The 2 installers were very professional and were finished in a timely manner. I would definitely recommend Arpis to anyone considering replacement equipment. They installed an AC unit 4 years ago and I was impressed with them at that time. That is why I came to them for a new furnace. Overall I’m very happy with my decision.
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