July 9, 2018 Robert and I hired Armstrong to install new heating and air equipment. We contacted the company solely because of their reputation for excellent quality of work; and, here are five reasons why we would hire them again: 1. Expert evaluation and HVAC design: Robert Duncan, Armstrong’s HVAC professional, designed the system for a balanced supply and return, which means we now experience similar temperatures throughout each room. Mr. Duncan also considered the homes construction and my mold sensitivities. Therefore, his design altered the air pressures slightly positive to avoid possible contaminants from the crawlspace, which increased the quality of air. After the installation, I breathe better because of less inflammation in my sinuses. Robert Duncan took the needed time to work with our insurance company, which saved us thousands of dollars on the cost of the unit. Our old HVAC was contaminated after we experience a roof leak, and our insurance failed to address the interior water damage immediately. As a result, the water damage (now in the form of mold) irreversibly damaged the unit. Mr. Duncan communicated the details of the old unit’s structure to the insurance agent, which helped our adjuster determine coverage. 2. Workers installed the HVAC system according to specifications: The crew that installed our system followed the design specifications. In other words, the HVAC works as intended. 3. The employees communicated details: My husband and I asked the workers many questions about the installation, and every worker mindfully answered each question with no hesitation or attitude. Because the crew members took the time to help educate us about the installation, we can now discern the difference between a proper and not so proper installation. For this reason, we felt empowered to evaluate the installation ourselves. 4. The installers understood and valued the integrity of the connections: On the supply side (where the air comes out of the registers), crew members ensured that the duct connections were adequately air sealed, which means that we get the most efficiency out of the equipment, and our first lower monthly bill provided the needed support. On the return side (where the air goes back to the inside unit), the workers also ensured that the duct connections were adequately air sealed, which is observable through less dust throughout our home. The staff assured that the soldered connections inside and outside do not leak; therefore, the air temperature stays constant in our house. 5. Armstrong’s commitment: Within days of the installation, Lennox email us the equipment warranty certificate, which provided us with peace of mind that the equipment was registered correctly. Armstrong said that they would record the apparatus and they did, which shows that from the start of the project until the end of the project —Armstrong delivered.
(View Less)

July 9, 2018 ****** and I hired Armstrong to install new heating and air equipment. We contacted the company solely because of their reputation for excellent quality of work; and, here are five reasons why we would hire them again: 1. Expert evaluation and HVAC design: ****** ******, Armstrong's HVAC professional, designed the system for a balanced supply and return, which means we now experience similar temperatures throughout each room. Mr. ****** also considered the homes construction and my mold sensitivities. Therefore, his design altered the air pressures slightly positive to avoid possible contaminants from the crawlspace, which increased the quality of air. After the installation, I breathe better because of less inflammation in my sinuses. ****** ****** took the needed time to work with our insurance company, which saved us thousands of dollars on the cost of the unit. Our old HVAC was contaminated after we experience a roof leak, and our insurance failed to address the interior water damage immediately. As a result, the water damage (now in the form of mold) irreversibly damaged the unit. Mr. ****** communicated the details of the old unit's structure to the insurance agent, which helped our adjuster determine coverage. 2. Workers installed the HVAC system according to specifications: The crew that installed our system followed the design specifications. In other words, the HVAC works as intended. 3. The employees communicated details: My husband and I asked the workers many questions about the installation, and every worker mindfully answered each question with no hesitation or attitude. Because the crew members took the time to help educate us about the installation, we can now discern the difference between a proper and not so proper installation. For this reason, we felt empowered to evaluate the installation ourselves. 4. The installers understood and valued the integrity of the connections: On the supply side (where the air comes out of the registers), crew members ensured that the duct connections were adequately air sealed, which means that we get the most efficiency out of the equipment, and our first lower monthly bill provided the needed support. On the return side (where the air goes back to the inside unit), the workers also ensured that the duct connections were adequately air sealed, which is observable through less dust throughout our home. The staff assured that the soldered connections inside and outside do not leak; therefore, the air temperature stays constant in our house. 5. Armstrong's commitment: Within days of the installation, Lennox email us the equipment warranty certificate, which provided us with peace of mind that the equipment was registered correctly. Armstrong said that they would record the apparatus and they did, which shows that from the start of the project until the end of the project Armstrong delivered.
(View Less)

I have always appreciated the courtesy and competence of Armstong for the years we have used them. That was no exception last night. **** V is a very nice young man, obviously interested in satisfying the customer and he is a great example of the kind of employee that makes a company stand out.
(View Less)

Early in the evening on a recent 100+ degree day, my AC stopped working. After a hot miserable night, I called your company at 8:00am. By 8:30, Tony V. was at my front door ready to go to work. He was friendly and professional, and obviously knowledgeable about my particular problem. Before long, I was feeling a little cool air! Tony explained that although he did not have the correct part for my unit, he had made a temporary fix to keep cool air flowing while he drove to the warehouse to retrieve the correct part. He was back in 20 minutes and completed the repair. I was so impressed that he never put the hard sell on me to buy a new AC even though mine is 15 years old! Other companies have done that to me multiple times, and I hate it! Instead, Tony gave me some tips on how to keep my old unit running smoothly! He mentioned the ASAP maintenance plan that your company offers, and would tell me more about it if I were interested. Again, no hard sell tactics! I ultimately decided to subscribe to one of the plans. I had never used your company before, but because of my experience with Tony V. as your representative, I will definitely call Armstrong for my future plumbing, heating, and AC needs. And when the time comes to replace my old AC, the first call I make will be to Armstrong! Thanks for a super job!
(View Less)

Bought a complete new Lennox system. They installed it in less than a day and on the day agreed to. They were here a few minutes before the appointment time, did their work thoroughly, and left no mess behind. All employees were courteous and helpful when asked questions and were thorough when explaining how to operate the new system. Very pleased.
(View Less)

Our A/C went out Sunday afternoon, and we called early Monday morning. Amazingly, they were able to get someone to our home by 12:30 that day! And Josh S couldn't have been better. It only took him about 10 minutes to realize that a previous repairman had split the capacitor load - instead of replacing the full capacitor. Josh also noticed that our unit is still using R22 freon, which means it will cost us a bunch of money if the unit needs to be recharged. No hard-sell, or anything - just straightforward information. So, guess who we're going to talk to about a replacement? Of course, it will be Armstrong!
(View Less)

As the Executive Pastor in charge of a large facility, I must have a heating / air & plumbing contractor that is competent and dependable. Armstrong is always prompt to respond to service requests and their technicians are very courteous and capable. I have found their charges to be very fair. We are dedicated customers!!
(View Less)

Josh was very professional and friendly. He patiently answered all of my questions and made recommendations for possible solutions to either fix my old A/C unit (26 years old) or replacement. He made it quite clear that he was not trying to sell me on replacement, but clearly explained the limitations of patching up the old unit. I appreciated his honesty and candor!
(View Less)