Lou and Clayton installed our new furnace and AC system in about 8 hours as estimated. Lou was very knowledgeable and explained things to me that I did not understand. He obviously has many years of experience. They were both polite to me. Clayton stayed after Lou left to explain the Ecobee thermostat to me. He either isn't real familiar with it or has a hard time explaining it, so I told him I will read up on it and if there is something I don't understand I will call. I also want to say thank you to John. He was very thorough in the purchase and selection process. He detailed all of the discounts and options. I even came into the office and again he took time to answer all my questions. I want to thank you all. The system is much quieter and is running fine!
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odd to me that appts can be 1p-4p, yet if a person asks for the tail end of that range (I had a doc appt at 1230p, and wouldn't make it home until 2p--with 2 hours left in that timeslot range, mind you), they are told (I was told) that there may be a "late" charge, because I would have to ask for the 3p+ slot (which has an after-hours surcharge). I should have been able to get a slot of 1p-4p, and have it be toward the tail end of that range.
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I scored most of your questions 5 stars, but I only gave a score of 5 on how likely I would refer you to another customer. The reason is because for the time and work performed. The total charge I believe was excessive. If you need me to explain further, feel free to contact me. Thank you.
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08/26/2020 Our service technician Steve was on time, professional and explained everything that was happening with our air conditioning unit. I would highly recommend him to any one with a service problem. A very hard worker. He worked for over 2 hours in 95 degree heat and never complained and was in a good mood. He was very knowledgeable about our air conditioning unit and was able to answer all of our questions and explain what options we had. A great worker with the best in the business. Armbrust came out the same day I called. We were concerned with the heat and our special needs son. We needed to get the unit back and running asap. You can't go wrong when you call Armbrust. Thanks for all of your help, Joel Stephen
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I highly recommend Adam C. for any plumbing problem. After speaking with him for only a few minutes I could tell he was a honest person that wanted to get the problem fixed while also trying to keep costs down. I had a sewer line that would back up into my basement from time to time. Adam assessed the situation and recommended a larger cleanout that would ensure that the line could be fully unclogged. To see the before and after with the camera put me at ease that the problem was fixed. I will definitely use Adam and Armbrust in the future.
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