Arctic Mechanical Inc
CALL TO SCHEDULE
914-934-8301
By David M. on 07/30/20
"Jimmy" is a prince: first-class good guy, did our annual inspection, and then helped with/led the installation of crawl space dehumidifier: couldn't have done it without him!!

By Neeraja K. on 06/22/20
Echoing the very many positive experiences that others have shared here, possibly differentiating this review by only some “extra” good things to share. Brian Soukup, from Arctic Mechanical, was at the center of our fantastic experience in replacing our 25 year...
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Echoing the very many positive experiences that others have shared here, possibly differentiating this review by only some “extra” good things to share. Brian Soukup, from Arctic Mechanical, was at the center of our fantastic experience in replacing our 25 year old AC and was(is) an absolute pleasure to deal with. Making that experience even more wholesome was the crew of Arctic Mechanical - be the install technicians or the front office folks or those who field emergency calls during off-hours or the emergency technician who showed up over a weekend - was the best experience we could have ever expected in the context an expensive and infrequent affair, replacing an AC - fraught with many questions. Starting with who to trust and which unit to buy. The first part was easy. Decided to go with Costco, though after getting some competitive bids from others. We didn’t check any online reviews of Arctic Mechanical (Costco contractor), taking comfort in the fact that a contractor vetted by Costco should be good and trustable. Brian and team exceeded expectations way over. Brian gave us a fairly competitive quote, sent some of the best technicians to do the work in our attic on a fairly hot day. The crew was absolutely pleasant, even through the tough lift of a heavy 3 ton air handler through a narrow opening into the attic. Finished the job with a smile, though exhausted. Then, it was the weekend. We realized the AC wasn’t shutting off when the set temperature was reached. The immediate diagnosis, shared by Brian, was a faulty thermostat. I tried to replace it on my own. After struggling for a couple of hours to get sufficient power to the thermostat (not knowing that the blue wire had to be activated in air handler), I gave up. Sent a message to Brian and he was delightfully prompt in his responses, despite the onset of weekend. He suggested that we get in touch with their emergency dispatch crew. Despite the weekend being hot and the thin emergency crew being busy, Arctic Mechanical found a way to send us an expert technician (Tony) to fix the issue. We were spared from spending a real hot weekend without AC. Later, I would learn that Brian had put in a word to send one of their best. Brian, to top it all, went out of the way and offered us a price break on the new thermostat for the trouble I went through to get the thermostat working on my own – after the new AC install. I will recommend Arctic Mechanical and Costco for a HVAC job any day. You can’t go wrong!
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By Douglas on 02/05/20
What a great company. Arctic Mechanical was brought in to replace my entire heating system. Jeff was extremely professional and patient. He explained in detail all my options and was not just attempting to sell me a new system. In the end, I couldn't be happier. Th...
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What a great company. Arctic Mechanical was brought in to replace my entire heating system. Jeff was extremely professional and patient. He explained in detail all my options and was not just attempting to sell me a new system. In the end, I couldn't be happier. The entire team was very efficient and respectful of my home. After the work, Jeff and his team stayed in touch to make sure that everything was running well. Great company.
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By Don S. on 12/31/19
Purchased an electric water heater through the Costco program and Arctic Mechanical was the installation partner for the job. Simple swap out of the old for the new. Brian handled the inspection, paperwork and scheduling in a timely fashion. The installation team w...
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Purchased an electric water heater through the Costco program and Arctic Mechanical was the installation partner for the job. Simple swap out of the old for the new. Brian handled the inspection, paperwork and scheduling in a timely fashion. The installation team was fast and done in an hour and a half. A simple project handled in an efficient manner. Great first impression.
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By Alisa M. on 07/17/19
On the hottest week of the summer our AC unit shut down and we thought it was going to be impossible to get a service call. Upon contacting Arctic Mechanical, Christina was able to quickly arrange an appointment for us. Gideon arrived on time, was very professional...
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On the hottest week of the summer our AC unit shut down and we thought it was going to be impossible to get a service call. Upon contacting Arctic Mechanical, Christina was able to quickly arrange an appointment for us. Gideon arrived on time, was very professional, friendly, and willing to explain the problem thoroughly while discussing options for our next steps. When comparing pricing to other companies, Arctic was EXTREMELY reasonable and we know the work was done properly as our system is functioning more efficiently and quietly than it has been over the past few years. We will be customers for life!
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By Alan R. on 06/24/19
Christina was very courteous and helpful setting up our warranty. If my wife Tina or I have any questions we will call Christina.

By ANNA C. on 06/14/19
Arctic Mechanical, Inc. employs the “warmest”, most courteous and experienced servicemen of the highest integrity. The service that I received emanating from the initial evaluation of my HVAC system and water tank to the installation of an entire new system was...
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Arctic Mechanical, Inc. employs the “warmest”, most courteous and experienced servicemen of the highest integrity. The service that I received emanating from the initial evaluation of my HVAC system and water tank to the installation of an entire new system was exceptional! The servicemen arrived on time and the work was completed professionally and in a most timely manner. The servicemen also took the time to explain the new system in detail. Arctic Mechanical, Inc. is, and always has been, a pleasure to do business with. I highly recommend this company from the sales end through to the installation process.
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By michael e. on 05/12/19
James came to my house right on time to perform my spring maintenance . He washed the filters in my electronic air cleaner and did all the other maintenance checks on my a/c units that was required. Good job.

By joanne on 05/08/19
excellent

By Bedford B. on 04/05/19
Having dealt with Mark in the past, there wasn’t any hesitation in using Artic Mechanical again. Mark personally came to our home and recommended a certain unit for our AC. The installation crew of Juan and Al were the reflection of the best ever. Thank you for t...
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Having dealt with Mark in the past, there wasn’t any hesitation in using Artic Mechanical again. Mark personally came to our home and recommended a certain unit for our AC. The installation crew of Juan and Al were the reflection of the best ever. Thank you for the fine service Mark.
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By Antonio Cortes J. on 02/26/19
John Mazzella was my first contact with Arctic. John is a consummate professional and managed my furnace replacement to ensure my satisfaction. I am very happy with the entire process. The installers were exceptional as well. Thank You.

By T.A. on 02/06/19
As a first-time homeowner, selecting the right contractor to work on my home was nerve-racking to say the least. BUT...when I hired Mark Pauletti, owner of Arctic Mechanical, I was finally able to exhale. It is so refreshing to deal with a contractor who is not j...
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As a first-time homeowner, selecting the right contractor to work on my home was nerve-racking to say the least. BUT...when I hired Mark Pauletti, owner of Arctic Mechanical, I was finally able to exhale. It is so refreshing to deal with a contractor who is not just honest, but also knowledgeable and skilled in his craft. Over the past 4 years, Mark and his highly skilled technicians have done all of the HVAC work at my home. This included an outstanding job upgrading an outdoor condensing unit & indoor coil, running new duct work in a recent renovation, and installing ductless units. Mark is patient, responsive and timely with questions and concerns. He thoroughly explained my options and made sound recommendations that left me feeling reassured that I made the best decision; not to mention the prices were extremely reasonable. I’d like to give a special shout out to JUAN & AL for being so meticulous, solving complex problems with ease, and handling my home with care. Thank you both for your attention to detail and being considerate enough to bring and wear your own booties. TheDreamTeam TopNotchService I HIGHLY recommend Arctic Mechanical for all of your HVAC needs.
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By Yolanda g. on 12/12/18
Completed installation in a timely manner . Returned to adjust attic door which was not closing properly after installation. Technician worked hard to correct the issue which was not present before installation. He was courteous and pleasant.

By Jean M. P. on 12/04/18
I was very pleased doing business with Mark and the crew. Thank you.

By pesce on 12/04/18
great service from initial estimate through installation.

By jill c. on 11/16/18
We were very pleased with Doug and John's professionalism. They worked well, answered any questions clearly, gave us a heads up on what they were doing, and cleaned beautifully when they were done. Much appreciated!

By john n. on 11/12/18
Very detailed quick to respond to questions. Look forward to finishing the job.

By Jean M. P. on 11/02/18
Mark was extremely pleasant,polite,and obviously very knowledgeable. It was a pleasure meeting and speaking with him. He will be soon sending me the estimate. Thank you, ...
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Mark was extremely pleasant,polite,and obviously very knowledgeable. It was a pleasure meeting and speaking with him. He will be soon sending me the estimate. Thank you, Jeanie Petix
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By Michael L. on 10/29/18
Extremely professional service. I would heartedly recommend them.

By Eric R. on 10/29/18
We had a great experience working with Brian and the rest of the Arctic team in planning out our heating/cooling replacement and having everything installed in one day. Everyone did a great job!
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CALL TO SCHEDULE
914-934-8301

Select any employee to see all their reviews.

Brian S
15 Years
Rating:
8 total reviews!
Christina C
4 Years
Rating:
7 total reviews!
Mark P
Customer Service Rep.
21 Years
Rating:
(9 total reviews)
Jeffrey F
Customer Service Rep.
26 Years
Rating:
(1 total review)
Doug H
30 Years
Rating:
(5 total reviews)
Gideon F
16 Years
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Arctic Mechanical Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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914-934-8301

Customer service is always a top priority at Arctic Mechanical Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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