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By John & Lou Ann K. on 01/15/19
After a service call our K5 developed a leak. This leak was not caused by anything Trevor did or did not do. He returned to fix the problem at the earliest opportunity at no cost. Outstanding service!!! Thank you.

By Jarrod M. on 01/13/19
Trevor is an awesome guy and very good at what he does. His suggestions saved me some money and when someone does that they show integrity. Good person to have on your team.

By Jarrod M. on 01/12/19
Aquarius was installed in our place over a year ago. It's so awesome to have good drinking water. Trevor came to the house to update filters and change a few things out a couple of days ago. He comes to the front door carrying a rug to put down so he doesn't car...
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Aquarius was installed in our place over a year ago. It's so awesome to have good drinking water. Trevor came to the house to update filters and change a few things out a couple of days ago. He comes to the front door carrying a rug to put down so he doesn't carry snow into the house. I kinda laughed a little and watched. Then he came in. I told him that he didn't have to take his shoes off and he explained to me that he had shoe covers he would put on. I said, you really don't have to do that. He said, "I insist." I like the extra mile this team not only showed that day, but ever since they installed the system. Good people with good product and service!
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By Nancy on 01/11/19
Your installers, Jon and Colby were very professional and got the house warmed up in no time. Very courteous. I will be signing up for the customer care plan as well. Job well done and much appreciated. Joe K was not the installer. Jon is not up there.

By Sabrina A. on 01/09/19
Trevor was awesome! He knew what he was doing and went over everything if detail!

By Amanda B. on 01/08/19
Alex T is a furnace genius. When my Carrier furnace stopped blowing warm air on a cold day in January, Alex saved the day. In the evening over the phone, he talked me through performing several tests myself, all while remaining extremely patient, thoughtful, and fr...
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Alex T is a furnace genius. When my Carrier furnace stopped blowing warm air on a cold day in January, Alex saved the day. In the evening over the phone, he talked me through performing several tests myself, all while remaining extremely patient, thoughtful, and friendly. And then right when we were about to give up and schedule an in-home appointment — his final idea worked! The motor started running again and the pilot light came on. I can’t thank you enough for saving me time and money, Alex! I’ll definitely call Aquarius next time an issue comes up — and a tune-up before that. You gained a loyal customer today.
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By John & Lou Ann K. on 01/04/19
Very professional, knowledgeable and friendly

By Doug N. on 01/01/19
Professional and willing to adjust their schedule to work with you

By Kathryn B. on 12/28/18
Travis is excellent service tech. He was polite, punctual and kept us well informed. He explained everything and had a great sense of humor! Than you!

By Susan D. on 12/20/18
The service from Aquarius Home Services is excellent. We had Trevor replace our reverse osmosis filters and he was very thorough and efficient in his work. He explained what he was doing to check the systems and how the filters work. We love our Kinetico system and...
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The service from Aquarius Home Services is excellent. We had Trevor replace our reverse osmosis filters and he was very thorough and efficient in his work. He explained what he was doing to check the systems and how the filters work. We love our Kinetico system and appreciate the quality of their service techs!
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By Victor S. on 12/18/18
Travor S was here yesterday to test our water and also to make sure the Kenetico was functioning properly and to check the water level in the brine, it was fine but our filter needed changing. He checked everything and took care of putting a new filter in. Great ...
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Travor S was here yesterday to test our water and also to make sure the Kenetico was functioning properly and to check the water level in the brine, it was fine but our filter needed changing. He checked everything and took care of putting a new filter in. Great job and we like Trevor stopping as he is always friendly and knows his the business. Thanks so much Trevor. We love our system too. Vic Stanchfield
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By Cosy W. on 12/18/18
I am totally & completely satsfied with Trevor & the service he gave.

By Cosy W. on 12/17/18
Travis called & confirmed my service appt. & time. He arrived on time, was very polite, clean, neat & explained what he was going to check on my softener. He had it fixed quickly & I am very happy with his quality of service. I will highly recommend your Bemidji, M...
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Travis called & confirmed my service appt. & time. He arrived on time, was very polite, clean, neat & explained what he was going to check on my softener. He had it fixed quickly & I am very happy with his quality of service. I will highly recommend your Bemidji, MN service dept. Thank you!!
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By Julie O. on 12/17/18
The service representative was friendly and very helpful! Identified a leak under my sink not related to their equipment. Trevor was considerate and made sure all my questions were answered.

By Charles C. on 12/17/18
Wade is technically competent, courteously explains what he does and options. A professional.

By Megan S. on 12/14/18
Cory was incredibly helpful, kind and thoughtful. It is obvious that he is knowledgeable about his work and takes pride in a job well done, from his preparedness in anticipating our water needs to Going the extra mile in clearly explaining our system and how it wo...
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Cory was incredibly helpful, kind and thoughtful. It is obvious that he is knowledgeable about his work and takes pride in a job well done, from his preparedness in anticipating our water needs to Going the extra mile in clearly explaining our system and how it works. He gave us all of our options for fixing problems, explained the pros and cons of each solution, and didn’t pressure us to choose one option over another. We truly value his integrity and honesty in his work and hope that we’ll see Cory again when our softener and RO systems are serviced.
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By Megan S. on 12/12/18
Cory was fantastic! He was friendly, cheerful, and had anticipated what we would need and had it in the truck so he could grab it if necessary. Cory clearly explained what was going on with our water softener and reverse osmosis system, gave me all the options to...
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Cory was fantastic! He was friendly, cheerful, and had anticipated what we would need and had it in the truck so he could grab it if necessary. Cory clearly explained what was going on with our water softener and reverse osmosis system, gave me all the options to solve our water problems, and was upfront with all the pricing and payment choices. He made sure I understood everything, showed me exactly how everything worked and even talked with my husband on the phone to explain things to him as well. He went above and beyond his responsibilities to provide quality service at an affordable rate.
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By Judy H. on 12/04/18
Trevor came to my home to give my system it's six-month check up. He was friendly, courteous, and knowledgeable. His explanations of the "whys and wherefores" regarding the operation of my system, were in terms I could understand. Thank you for your help.

By Heather S. on 11/30/18
Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I wen...
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Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I went up to the truck and it was Trevor. He was immediately willing to help. He even looked up my history with Aquarius and noticed that one of the parts we had on our system was needing to be changed out so he immediately follwed me home and changed out the part. It was great to have immediate service like that. He was very knowledgeable and explained everything that he was doing. I appreciate what he did to help me out.
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By Heather S. on 11/29/18
Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I wen...
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Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I went up to the truck and it was Trevor. He was immediately willing to help. He even looked up my history with Aquarius and noticed that one of the parts we had on our system was needing to be changed out so he immediately follwed me home and changed out the part. It was great to have immediate service like that. He was very knowledgeable and explained everything that he was doing. I appreciate what he did to help me out.
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Select any employee to see all their reviews.

Trevor S
Rating:
336 total reviews!
Wade W
9 Years
Rating:
200 total reviews!
Monica S
Customer Service Rep.
10 Years
Rating:
(195 total reviews)
Shawn R
Rating:
(181 total reviews)
Erin R
Rating:
(134 total reviews)
Jason G
12 Years
Rating:
(125 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Aquarius Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Aquarius Home Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Shawn R has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
181 total reviews
Before joining our team Shawn was in a different kind of water industry: fish tanks! Where used his eye for detail to get the water just right, something he's brought to this role. Shawn also loves spending time with his kids and making all kinds of stuff with them.
By Shaun S. on 11/16/18
(no comment)

By Ron P. on 08/06/18
Shawn ****, an Aquarius Home Services service technician, conducted a review of our Kinetico system today to help resolve some issues we have been experiencing. He was friendly, courteous, and knowledgeable. He took the time to answer my questions and he was very t...
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Shawn ****, an Aquarius Home Services service technician, conducted a review of our Kinetico system today to help resolve some issues we have been experiencing. He was friendly, courteous, and knowledgeable. He took the time to answer my questions and he was very thorough in his explanations of the work he was doing. I was happy with the results of the work conducted.
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By Mike M. on 06/30/18
Great service and timeliness. Excellent company.

By Susan L. on 06/28/18
We have had the best experience with Aquarius from the first meeting last summer to talk about our water issues, and we are still experiencing excellent customer service today. Jennifer responds immediately to our emails and works to make sure any problems are deal...
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We have had the best experience with Aquarius from the first meeting last summer to talk about our water issues, and we are still experiencing excellent customer service today. Jennifer responds immediately to our emails and works to make sure any problems are dealt with right away. All of the service technicians have been courteous and helpful. I would definitely recommend Aquarius for any of your water treatment needs!
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By Dorn and Jean H. on 06/27/18
Good job done and all working so far

By Matt and Barb W. on 06/27/18
Not satisfied with this water softener at all...glasses in dishwasher still come out looking the same way as before we got this VERY EXPENSIVE unit installed...we should have done more research and shopped around more...would NOT recommend

By Matt and Barb W. on 06/26/18
(no comment)

By Rita E. on 04/18/18
I have been a satisfied Aquarius customer since 2001, when Jeff ********* explained Kinetico systems to me! I have found office staff to be truly customer-oriented, and pleasant and helpful to work with. And I have been satisfied with all the technicians, too -- mo...
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I have been a satisfied Aquarius customer since 2001, when Jeff ********* explained Kinetico systems to me! I have found office staff to be truly customer-oriented, and pleasant and helpful to work with. And I have been satisfied with all the technicians, too -- most recently (4-17-18), Shawn ****, who performed system checks for water treatment / softening and RO purification. Shawn was most pleasant and friendly, and took time to answer my questions, clearly knowledgeable about the equipment and also the chemistry involved. He informed me of possible upgrades, but I felt no pressure about these, just that I was being given good information and advantages to consider. He is a fine representative of the Aquarius "ethos" -- thanks all around!
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By Kathy M. on 02/09/18
Exceptional service

By Kathy M. on 01/31/18
Exceptional service

By Kathy M. on 01/27/18
Exceptional service!

By Michael and Linda V. on 01/12/18
Shawn did a great job, completing the service quickly while answering all my questions.

By Kim and Rhoda S. on 01/05/18
on time, polite and great sense of humor. work done neatly

By Richard and Candace J. on 11/10/17
Very informative.

By Richard and Candace J. on 11/10/17
Great professional service!

By Edward and Anna B. on 10/25/17
Shawn was great, completed the service quickly while answering all my questions along with diagnosing a missed step from a previous service call and making sure it was taken care of.

By Duane and Joan M. on 10/24/17
We have been very pleased with Aquarius's service. Their communication has been excellent and they are always on time. They have found problems we didn't know we had and fixed them. It's comforting to know that they will the be here to change the filter and provide salt.

By Richard and Peggy L. on 10/24/17
Shawn was professional every step of the way. Every employee I have spoken or who has worked at our home has exceeded my expectations.

By Rick and Linda H. on 10/20/17
Shawn was the tech for my visit on Oct 16, 2017. Explained exactly what he was doing, very polite...send him next time. N

By Matt and Rachel J. on 10/18/17
(no comment)
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