Wade Wambolt is a true professional! He knows everything about Aquarius water conditioning. He answered every question we asked of him and he explained everything clearly. He's courteous, personable, knowledgeable hardworking and he keeps his truck and work space neat, clean and organized. THE BEST!!!
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e team at Aquarius is always polite, prompt and patient. Our city utility office conducted a city-wide plumbing inspection which required an additional valve installed on our Kinetico system. I called, was promptly scheduled, and although I wasn't available, my housemate met Jason and the service and education he provided her in learning to use bypass and maintain the system was excellent! Thank you again, Aquarius Team - it's always a pleasure working with you!
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Super Company. They have a good product, it works flawlessly, and they are always willing to answer your questions and provide assistance if needed. Recently, they helped me reattach the filter system when the original location for attachment was removed due to remodeling. They did this FREE. COURTESY. CUSTOMER RELATIONSHIP. I recommend this company at the highest possible rating.
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Craig came out and showed us how much better our very hard water could be. We had a Kinetico softener in our last home and loved it, so Craig didn't have to try very hard to sell us another system. When I called the office with a few questions, my call was handled very professionally and with a friendly demeanor. Adam was our installer and he was very pleasant and personable. He made sure to put on foot covers to protect our wood floors. He was very knowledgeable and answered our questions about installation. I never felt uncomfortable while he was in my home. I would definitely refer Aquarius to my friends and family.
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After installation was completed, there were multiple issues that weren't taken care of. 1. The old iron filter wasn't removed. 2. The plumbing that was done where the iron tank was deleted, was left hanging and was not supported to maintain integrity. 3. A couple of random things left on the floor and not thrown out. 4. Location of prefilter mounting was discussed with me over concerns for difficulty changing the filter after finishing of the basement walls takes place. I said as long as it is possible I have no problem. Well the filter was mounted where we talked about and the edge of the assembly sticks out a good 3/4" outside the face of the studs (where the Sheetrock will need to be) so that will have to get moved in order to finish that portion of the basement. So all in all, for the price I don't think I'm satisfied, but I hope the water quality makes me forget the rest of the things that were missed.
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Joe and Mike were very helpful. Joe came out to do a tune up and found out that our current softener was no longer working correctly. He gave me great information on options to replace it. There was no pressure to commit to one from them. However we did decide to go forward and buy a new system from them. Mike came out and installed it for us. Mike did an excellent job installing the new one and removing the old one for us too. We will use this company again if/when needed.
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Aquarius has customer service figured out. Everyone we worked with on our purchase and installation went out of their way to ensure our complete satisfaction. Computer glitches that might have derailed some organizations, were handled deftly, swiftly and in such manner as to impress me with their concern for customer satisfaction. I must offer special recognition to Dave, our plumber/installer. His attention to detail and his drive to ensure the installation was done 'right', as opposed to just being done so he could get out of there impressed me no end. Probably because I see such qualities expended so seldom these days. Our installation proved more difficult than anticipated, and in my estimation Dave went above and beyond as we worked through several issues to find solutions. Never once did I hear a complaint; rather, he offered ideas, options and work-arounds designed to ensure our installation met both his, and our, high standards. I find, unfortunately, the superior level of customer service provided by Aquarius to be rather rare. They truly earned this superlative review.
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