Thank you to Approved Plumbing and especially Russ Fox. Russ was well spoken, knew the work, handled my questions with ease and was forthcoming with all potential issues and gotchas that he may run into. I couldn't have asked for better service today. Thanks to "Newbie" Russ as well for helping out there near the end of the service call. Excellent job guys. Keep up the great work, honest talk and great customer service!
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This was our first experience with Approved Plumbing. Russ and Orlando worked their tails off unclogging our kitchen drain. They were on time, knowledgeable, friendly and courteous. And cleaned up perfectly when they were finished. I would use this company again in a heartbeat! Wish all service people could be like this.
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I called them to snake out my storm sewer drain and charged me 115 feet of line but only done 50 feet , did not want to reduce the amount of not snaking the rest. Said wanted to come back and do the rest of 65 feet with a high pressure hose but wanted to charge me the 115 feet. DISHONEST and taking advantage of seniors for only a 3 hours work.
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Approved Plumbing was recommended to me by my neighbors & I couldn't of asked for a better experience. Sharon was very professional & friendly. Called me, as promised, when Luke was on his way. Luke explained exactly what he was going to do & even showed me what was causing the clog once he was done. He was very professional & worked quickly & solved the problem in record time. A little higher priced than I wanted, but an excellent experience. Would recommend & would use again.
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Friday, June 15th, after a very friendly phone call with Sharon, who called the day before to confirm (bonus!), both Luke and Orlando came out for a service call to put in a water valve for a new refrigerator we were installing in our home. After reviewing the work it would take, Luke gave very practical advice on how to solve the issue, as well as offering to not only take out our old refrigerator, but also install the new refrigerator to ensure everything was working right. Luke and Orlando were professional, efficient, and very customer service oriented. I appreciated the level of quality service and would without hesitation, use Approved Plumbing in the future.
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Mike R. is an amazing Plumber. He has great passion for his work and he is extremely knowledgeable, methodical and logically in his approach to solving problems. Also, he has great customer service skills and a very professional demeanor representing Approved Plumbing. I’d say he is a franchisee player that adds great branding and an excellent business reputation in your industry of business. Thanks from a very satisfied customer!
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Sharon helped me to set up an appointment, and then called about a same day appointment when they had a cancellation, which I was thrilled to do. Carl came at the expected time and clearly explained the problem with my sink sprayer and hose. He was able to replace it in less than an hour total time and also tightened up the faucet, which was loose. Both people were very clear and friendly.
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It is refreshing to find a company that has qualified professional team players. This starts with the customer service staff like Laura who sets up the appointments and makes sure the Tech arrives at the correct location at a timely fashion. Jeff S. was very professional, patient and knowledgeable to our plumbing needs. I highly recommend this company for any plumbing problems.
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