I was so incredibly impressed with my experience with Advanced Plumbing Company. They were amazing from beginning to end. It started with just returning my phone call. Laura was great with talking to me and getting me scheduled with a very quick turnaround. She was personable and nice and easy to work with. She called me, day of, to confirm and let me know that they were slightly behind, but still in the window that they originally committed to. Then Carl showed up and really impressed me. His level of knowledge around diagnosing and his poise to get into it and get it done was great. He looked at a couple issues I was having and made great recommendations, even taking the opportunity to quiz Steve on what one of the issues was. It was really impressive to watch. You can tell that Carl is a master of his craft. He was personable and I knew what I was paying for before they even started work. He made sure I was satisfied before they left, and made some additional recommendations for us to think about moving forward. I will definitely be using Advanced for all of my future plumbing needs (of which there are a few more to work through).
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Approved Plumbing is our plumbing service provider for all projects in our home. We have had them complete the following projects (not listed in any partucular order): 1) snake our main when our basement flooded during a particularly heavy rain storm, 2) repair our sanitary stack when the cast iron cracked, 3) install new plumbing in a half bath, install new plumbing in our kitchen reno, 4) remove old plumbing in our main bath bathroom and install and reroute all lines for our new bathroom design (this included moving a toilet 10' from where it originally was installed). Every time Approved comes, we see familiar faces that are professional, patient, and on time. They work efficiently and have partnered with us and other service professionals during our more complex projects, coming back different days as each part of the project comes together at different times. The most recent project was completed during Covid and the team was very conscientious by adhering to social distancing and using personal protection equipment. I had the pleasure of seeing Both Russ & JB today when they finished our tub drain alignment for our main bathroom renovation. Laura & Sharon in the office are helpful in scheduling, rescheduling, answering questions, connecting us to answers, and billing. We recommend Approved Plumbing to all of our family and friends and will continue to ask them for services in the future!
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Mike and Sharon are great! Very helpful and knowledgeable. Sharon provided quick scheduling for my appointment and followed up to give me an estimate on arrival time and worked with my schedule. Mike provided me with a walk through of the work that would need to be done and offered suggestions and laid out an approach to complete the work. Mike was upfront on the work; nothing hidden. Very friendly. I’ve used Approved Plumbing in the past and will continue to do so.
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We had them come out for a consultation and are waiting for a quote, but based on the experience with consultation so far these guys are great! I was grateful that they took the time to explain things to me instead of just telling me this or that needs full on replaced. We plan to use their service and I will amend this review afterwards
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Approved Plumbing was recommended to us by our kitchen contractor. We added natural gas service to our home and Carl did the work. Carl was prompt, honest, courteous and respectful. He explained what was being done in understandable terms. Yesterday he was here to find and repair a leak in our kitchen plumbing (it needs to be noted that Approved Plumbing did not install the garage disposal). I am very pleased with Approved Plumbing and highly recommend them.
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