Russ the Younger was extremely helpful and thorough in his walk through of my house. I called with one issue, but he took the time to give me advice and thoughts on other issues that popped up since I had called to make the appointment. I will definitely be using this company for future plumbing needs and advice!
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Russ F evaluated my driveway drain repair requirements and provided a detailed description of what would need to be done and an estimated cost. He also provided a solution to a toilet that was leaking. Both jobs required consultation with his office and other sources. He was very thorough. I also appreciated the opportunity to speak with a live person at the office to explain my situation and Laura's followup on this project.
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I deal with many service companies, and Approved is one of the finest. I had an appointment scheduled and they called early in the day to tell me the plumber had called in sick. Nevertheless, they had someone come less than 2 hours after the scheduled appointment. Jeff was thorough, clear about what I needed, offered options to solve the issues, and provided me with a detailed estimate of the charges. Most importantly, the work that Approved has done for me in the past has been problem-free. I highly recommend!
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Russ B. arrived to assess a problem with a sink disposal apparatus. He attempted to get it going, but it was permanently seized. He replaced the device speedily. Russ patiently explained problems associated with these devices. Costs for the repair were clearly explained to us before he started the work, as well as other options. He was friendly and clearly expert in assessing our situation. Laura handled our appointment on my first call, and confirmed it the day before, and the morning of. Very professional team and company. This was our third experience with Approved and we approve and recommend.
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Laura was cordial & helpful, very professional. Russ did a thorough analysis of our unique & complex water quality problem. His best suggestion was don't drink the water & get it analyzed ASAP. We contacted Parma Hts Water at the reservoir from info given by PH city hall. They came out next day & agreed that water contained sediment etc. in our home causing many annoying problems - - clogged shower & faucet filters, dirt rings in toilets. They flushed lines at the end of our cul de sac and also in house. They also found other issues with the water lines on exterior street which led to stagnant water being sent into our home. The sediment contained iron from water pipes in street. Thanks to Russ this problem was solved. I can't give anyone a higher rating than I give his knowledge. It affirms the importance of having clean pure water for drinking, cooking, showering etc. Approved gets an excellent AAA rating.
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