This is the second time that I've used Approved Plumbing. The latest visit was to fix a toilet that was leaking into the basement. The toilet always rocked slightly from side to side and finally lost its seal. My son had tried to fix it but was unable to. The subfloor had started to rot and the flanges needed to be raised. Total job time was about three hours and the toilet has never been so secure. I watched the job process and I know for sure that toilet will never leak again!
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My experience with Approved Plumbing was excellent. I received my phone call from Sharon regarding delivery time. Mike and John arrived on time. Mike introduced John to me and they covered their shoes. They both got started on laying the protective sheets on the floor and carpets. They worked well as a team and they both worked efficiently. The draining of the tank went smoothly. The installation went well along with clearing out the air in the pipes and checking the water and the checking the pressure. Mike and John explained and showed me everything they did to complete the new installation. Mike answered all my questions and the installation was completed in a timely manner. They both cleaned up the area and everything was back in order. The new equipment was of a good quality and tags were attached to the pipes, so that everything was marked along with the warranty attached to the tank. Everything is all in one place. Mike and John provided excellent service. Invoicing went quickly and efficiently. I would recommend both men and Approved Plumbing and Sewer Cleaning Company.
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****** We have used Approved Plumbing for a number of plumbing issues . I have found the service technician, Carl, to be very professional and personable. He explains everything that needs to be done and the work has been excellent with no need to redo anything. We highly recommend this company.
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Luke did a fantastic job installing our new hot water tank. It had to be a Power Vent, which required extra time and work. Yet Luke got the job completed in 1 day and even hauled away the old one. Fantastic work! Approved Plumbing has now become the people I call for all plumbing concerns.
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Approved Plumbing Co. We contacted Approved Plumbing Co. because we had an emergency. They were quick to respond to our needs; they came out the same day and took care of our problem. They were conscientious and caring. Our problem was fixed quickly and cleanly. Laura, Luke, and Orlando were very professional.
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If I could give 6 stars, I'd give 7. From the office to the field, Approved Plumbing is an extremely professional and personable company that delivers exceptional quality and follows through on their promises. We set out to design and create a new master bath on the second floor of our 1926 home. The room to be transformed was formerly a closet/guest bedroom, so it required new plumbing service and tie-in to an adjacent bath. This was a DIY project, but there was no way we were tackling the plumbing. Way beyond our skills. So, we contacted 7 contractors; from one-man bands that do "everything" to a major general contractor who we're friends with, to other companies that focus on plumbing and related systems, to the company that takes care of our steam boiler system that also does plumbing. Approved was one of the first companies we contacted based on their BBB ratings and website. Mike came out to evaluate the project for quoting. Unlike every other company, he spent more than an hour meticulously assessing our complete plumbing system and coming up with a game plan. He said it would take a week to get a quote turned around, and he delivered on what he promised. He also included pricing to complete the entire project, but didn't try to sell us or become distracted when we told him we only wanted the plumbing. At first we thought that the Approved quote was high, but we quickly realized differently. While the other guys may have been slightly lower, they delivered general estimates with vague conditions, leaving so much up to "unforeseen circumstances," which basically means you're going to pay more through change orders, get frustrated, and feel trapped. And most of them spent fewer than 30 minutes evaluating conditions, asking few questions and never assessing the complete plumbing infrastructure. For the couple of companies that came close to Mike's thoroughness and responsiveness, they were easily eliminated by the lack of follow-up and response from the office. With Approved, Sharon and Laura were exceptionally responsive to both technical and quotation changes with typical turnaround within a day. And if they couldn't respond immediately, they would let us know when and then actually follow through. This was a key differentiator in our decision because we feel strongly that it reflects how (and if) the project will be managed and completed on time. So, after three months of monkeying around with quotes, the choice was clear. The decision was Approved, and it could not have been a better decision. Mike (30 years experience) and his team of Luke (4 years experience) and Orlando (Apprentice) showed up in leak-free trucks, clean and ready to cover every inch of the working areas with tarps, wrapped the carpeted stairs in protective plastic and went to work. Because this was DIY, they were very patient (but realistic) in working with our design and offering improvements based on their experience and what was right for achieving an optimum plumbing system. They were excellent communicators in explaining the work to be performed and at no time made us feel like we had to compromise to make it easier for them. The project took 4 days (plus 1/2 for city inspection). Every morning we received a call from Sharon or Laura to let us know the guys were on their way. At the end of every day they explained and showed us what had been completed and what should be expected the next day. If they had uncertainties, they asked and didn't assume. When a complication arose (and they always do), they had options to discuss and took our insight seriously. By the end of the project, we felt like part of their team and that we got the best deal ever. Everything passed with flying colors. We cannot say enough good things about Approved Plumbing. If you're noticing that it's next to impossible to find quality, skilled tradespeople to complete your plumbing project, it's probably because you haven't contacted Approved.
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