Russ F evaluated my driveway drain repair requirements and provided a detailed description of what would need to be done and an estimated cost. He also provided a solution to a toilet that was leaking. Both jobs required consultation with his office and other sources. He was very thorough. I also appreciated the opportunity to speak with a live person at the office to explain my situation and Laura's followup on this project.
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Russ B. arrived to assess a problem with a sink disposal apparatus. He attempted to get it going, but it was permanently seized. He replaced the device speedily. Russ patiently explained problems associated with these devices. Costs for the repair were clearly explained to us before he started the work, as well as other options. He was friendly and clearly expert in assessing our situation. Laura handled our appointment on my first call, and confirmed it the day before, and the morning of. Very professional team and company. This was our third experience with Approved and we approve and recommend.
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Laura was cordial & helpful, very professional. Russ did a thorough analysis of our unique & complex water quality problem. His best suggestion was don't drink the water & get it analyzed ASAP. We contacted Parma Hts Water at the reservoir from info given by PH city hall. They came out next day & agreed that water contained sediment etc. in our home causing many annoying problems - - clogged shower & faucet filters, dirt rings in toilets. They flushed lines at the end of our cul de sac and also in house. They also found other issues with the water lines on exterior street which led to stagnant water being sent into our home. The sediment contained iron from water pipes in street. Thanks to Russ this problem was solved. I can't give anyone a higher rating than I give his knowledge. It affirms the importance of having clean pure water for drinking, cooking, showering etc. Approved gets an excellent AAA rating.
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Carl and Sal came to fix our sewer pipe in our wall to our basement. They did the least invasive way to the problem. Carl explained the procedure before doing it and asked if we had questions. They cleaned the work area up afterwards too. We were pleased in the timely manner that the work was done. I would highly recommend this company.
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Russ B**** came to help us with a complicated plumbing problem assisted by Sal, Mike and Russ F. They were professional and competent, explained what they were doing and the possibilities we needed to consider. They persevered until the problem was resolved. Friendly, effective and knowledgeable. I will continue to use them and recommend them without reservation.
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i have used Approved Plumbing on 8/2/19 and 8/5/19.y first representative was Mike R. and the second instance I had Carl and Sal serive my account. I found the peronnel were very knowlegeable and took time to answer my questions and explain what they were doing and why. In both instances they accompished their tasks with a very high degree of professional manner taking care to be as neat and orderly as the circumstances would allow. I would recommend this Company for anyone requiring a plumber.
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