I would highly recommend Approved Plumbing. Everyone that I dealt with was very professional from my initial phone call with Dennis, scheduling with Sharon, and of course the two technicians that came to perform the service Luke and Russ B. I had been having issues with some old cast iron drain pipe in my bathroom that was behind the wall. I had wanted it removed and replaced with PVC. Luke and Russ were extremely clean and courteous. They needed to cut out a section of drywall to access the drain pipe (they were able to remove a much smaller section than I was expecting which was a relief). When finished, they cleaned up the bathroom and basement and left it better than it was before they arrived. Luke and Russ were awesome.
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Russ was able to come on short notice and assess the problem and our options. They were knowledgeable, helpful and courteous. They were able to obtain the necessary part quickly and install the same day. We are fortunate to have Approved Plumbing in Brecksville! My husband noted last night that it's good to have a plumber we can count on.
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This company goes out of its way to provide excellent service. I've posted positive reviews of Approved Plumbing in the past, but I wanted to report my most recent experience as well. I called at 3:30 p.m. on a Thursday because I had a leak in a bathroom faucet. Laura, the scheduler, was very polite and accommodating. She contacted her technicians and immediately found one who was able to handle this emergency job. Luke and his assistant arrived at my house shortly and completed the work in about an hour. They were professional and businesslike, yet kind and helpful in answering my questions. I highly recommend this company!
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We had a great experience from setting up the appointment through completion of our project. Our service pro, Russ ***, was timely, friendly, and knowledgeable. He was able to quickly diagnose our hot water problem, fix it, and also gave us great recommendations for future work. Because of Russ' professionalism, we will certainly be hiring Approved Plumbing Co. for our future plumbing work!
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First experience with Approved Plumbing Co. was great! The office responded to our initial request quickly, scheduled a time for a plumber to come out to the house, Luke & Russ showed up on time, were very cordial and helped solve the issue quickly. We will be sure to use them in the future!
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