This was the second time we used this company and again we were completely satisfied. The office staff were courteous in setting up the appointment and reminder. Russ F is THE BEST! His assistant was Dave and he also did a fine job. Russ is knowledgeable and willing to explain things thoroughly. They are neat. Don’t leave a mess. See the job through. Highly recommend.
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Sharon was helpful and pleasant scheduling appointments. Luke and Russ B came out both appointments. They were professional, friendly, respectful of myself and my house, competent and efficient. They came to give me estimate on hot water heater and bathtub faucet leak. They fixed the faucet that day by replacing the cartridge. They came back to replace the water heater. Everything was done as promised. Very trustworthy. In all fairness, their fees for services are on the higher end. But the quality is also high
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Zero Value We called Approved Plumbing Company to repair a leaky utility tub in the washroom. They were asked to resolve the leak, check the connections and even the washer drain, because we were leaking into a finished rec-room under the tub. The technician spent an hour and a half, charged me nearly six-hundred dollars and it’s still leaking. When they came back, I was told that the leak was coming from the tub’s faucet, which they hadn’t touched (and apparently didn’t know was leaking when they glued the tub to the wall). They said it would be another six hundred dollars to resolve the problem. Approved Plumbing was contracted to fix a leak, and when they missed it, they wanted to charge me for their mistake. Don’t use this company.
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I was in need of plumbing services for a clogged kitchen sink. I found Approved Plumbing’s ad on the back of our church bulletin. I called and spoke to Sharon and we set an appointment for later that day. When I explained that I had a conflict for the afternoon, Sharon called me back and she was able to send a team out in about an hour. Luke and Russ B arrived as promised and they were very thorough and polite. They fixed my sink and left me with a lot of useful information. I would recommend Approved Plumbing Company to anyone who has plumbing needs.
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The two gentlemen who came out to assess the kitchen drain problem were very professional and thorough. They explained the process and costs, stating that they would try the simplest solution first. If that wasn't successful, they would then try to snake the drain up to 25 feet. They ended up snaking the drain and then testing it several times and showing my wife and I the results. We are very happy with the results.
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On March 20, 2019, Carl and Russ B. replaced my 30 year old, two hot water tank system with a single tank system, removing the old tanks, removed and installed new copper water lines, took care of the wiring, and did it without leaving any mess in the basement or need for any cleanup by me, in less than four hours. They simply did an overall great job. The office helped fit the installation into my schedule and notified me that they were on their way to my home for the installation. Professional all the way.
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