CALL TO SCHEDULE
509-987-1500
By Arlene B. on 01/01/22
This morning we awoke to no heat. 65 degrees inside 7 degrees outside. Called Apollo emergency line and received a call back from our technician, Alex, within 15 minutes. He helped me trouble shoot over the phone and told me to call back if our system did not begin...
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This morning we awoke to no heat. 65 degrees inside 7 degrees outside. Called Apollo emergency line and received a call back from our technician, Alex, within 15 minutes. He helped me trouble shoot over the phone and told me to call back if our system did not begin to heat in a short time. The heat did not kick in so called him back. He came to our home within 20 minutes. Alex was able to make an interim fix to keep us warm through the weekend. We are impressed with the response time and professionalism that we experienced. Alex was caring, polite and knowledgeable. We will recommend Apollo every time.
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By David G. on 02/16/21
Called to come out and fix ac and install a new thermostat. 2 so called technicians came out. they replaced a part and got it running. But during their diag disconnected my heat. FF to this winter I have outrageous electric Bill's, due to their incompetence. On top...
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Called to come out and fix ac and install a new thermostat. 2 so called technicians came out. they replaced a part and got it running. But during their diag disconnected my heat. FF to this winter I have outrageous electric Bill's, due to their incompetence. On top of that the Manger Tanner when confronted essentially told me to go fornicate myself and hung up. He is a disgrace and has no business, in customer service. Do not use them, they will not stand behind their work.
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By Lynne G. on 01/20/20
My dad had another local company from Grandview WA working on his furnace for 8 weeks and then they decided that he needed to contact another company! After a phone call to Tanner at Apollo we were scheduled for the very next morning. My dad must have humidity fo...
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My dad had another local company from Grandview WA working on his furnace for 8 weeks and then they decided that he needed to contact another company! After a phone call to Tanner at Apollo we were scheduled for the very next morning. My dad must have humidity for his use of oxygen, having been without it for 8 weeks was NOT good!! Within a few hours Juan was able to correct all the errors made by the previous company and re-connect wires that were left just hanging! Juan was our technician and was very thorough, patient and kind to my parents! He walked us through everything that he was going to do and then afterward showed us exactly what he did. He didn't try to sell us a new thermostat like the previous company did! An outstanding job, would recommend Apollo to anyone looking for quality workmanship! I am sure that all technicians are as qualified as Juan but my buck lies with Juan! Thank You Juan!
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By Lynne G. on 01/15/20
no comment

By Pete V. on 10/30/19
I hired Apollo to replace a heat pump, air handler, humidifier and thermostat. I selected Apollo after reading many reviews, checking a few references and a slight preference for Carrier equipment. There bid was very competitive compared to two other contractors. P...
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I hired Apollo to replace a heat pump, air handler, humidifier and thermostat. I selected Apollo after reading many reviews, checking a few references and a slight preference for Carrier equipment. There bid was very competitive compared to two other contractors. Patrick and Tim performed the install. They were very professional and experienced. They took care to keep my home clean and the install was done in a very professional manner. After the install, Tim walked me through the install and its use. Its now two weeks after the install and system is working perfectly.
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By Sarah S. on 09/18/19
Very nice and helpful. Provided great recommendations

By Sarah S. on 09/17/19
Our A/C was no longer working, so my husband contacted Apollo. We were able to get an appt very fast. Juan was our HVAC technician & he was amazing! He was able to figure out the issue immediately and fixed it. He is very knowledgeable on what he does. He explained...
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Our A/C was no longer working, so my husband contacted Apollo. We were able to get an appt very fast. Juan was our HVAC technician & he was amazing! He was able to figure out the issue immediately and fixed it. He is very knowledgeable on what he does. He explained everything in great detail, which was very nice so I knew what happened. If we have any issues in the future, we’d love Juan to be our HVAC technician. Thank you again!
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By Andrew C. on 07/30/19
Great service and attention to detail by Juan!

By John I. on 07/23/19
Juan is a top notch tech who truly cares about his customers! He is a great asset to your team Apollo! Way to go!

By Donna K. on 07/23/19
Juan J arrived at the time he said he would be here! He was professional, courteous, and very knowledgeable. Explained everything he was doing in a way I could understand. Will be calling Apollo again for my back flow check.

By KC W. on 07/23/19
I have worked at Apollo for over 5 years after working on the wholesale side of HVAC. I don't have any plans on leaving this company, the culture and the people that work here make Apollo one of the best places I have ever been.

By Bill M. on 07/13/19
your techs and professional workers are hard to beat. Good communicators, care about the value provided. The leave the home clean and things in place as found. Great technical outcome is the goal. We are always very happy with the service provided by Apollo HVAC employees.

By Bill M. on 07/12/19
Excellent workmanship Technically very strong, good worker traits, good teacher to helper and use of helper for assistance. Keeps a clean work area, has very good tools available to do the work required. Very good communicator. I am very happy to have had him do wo...
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Excellent workmanship Technically very strong, good worker traits, good teacher to helper and use of helper for assistance. Keeps a clean work area, has very good tools available to do the work required. Very good communicator. I am very happy to have had him do work at my home. Bill Mills
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By Mitch V. on 07/09/19
Juan provided great service and went above and beyond what was expected of him. I have a very old cooling system and he did his best to keep it going, without pressuring me to immediately buy a new unit. He is a great asset to your company. I look forward to working with him again.

By Lalo R. on 06/28/19
No comment

By Tim and Mary D. on 06/28/19
We would like to have Obie assigned to our account for any further servicing needs. He was fantastic!

By Terry L. on 06/28/19
Alex was scheduled at 8am to perform our semi annual HVAC system inspection. Alex was working on the inspection when another tech.showed up.He introduced himself as Juan and said the he was the backflow inspector and that he had just stopped by to check on Alex. I ...
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Alex was scheduled at 8am to perform our semi annual HVAC system inspection. Alex was working on the inspection when another tech.showed up.He introduced himself as Juan and said the he was the backflow inspector and that he had just stopped by to check on Alex. I explained the I had just gotten off the phone with Apollo and made a appointment for 7/17. . He called the office and made arrangements with the office and preformed the inspection since he was already here and had time. Alex and Juan both acted professionally. They explained what they were doing and going to do. Then explained the reading they got and what they meant. From a customers perspective its nice to see that the techs. in the field will go the extra distance to improve customer relations. Both of these young men get two thumbs up from me.
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By Tim and Mary D. on 06/27/19
No Comment

By Ed S. on 06/21/19
Obie is very thorough and good in communicating. I was not home when he did his last service but I am very secure that he was meticulous. We appreciate Apollo and Obie.

By Dave and Bonnie D. on 06/19/19
I have them check my back flow preventer every year. I schedule it and they take care of it, even e-mailing the results to the city after they have run their tests. Very seamless transaction.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
509-987-1500

Select any employee to see all their reviews.

Obie L
1 Year
Rating:
91 total reviews!
Eric V
20 Years
Rating:
66 total reviews!
Gina W
Customer Service Rep.
10 Years
Rating:
(3 total reviews)
Juan J
2 Years
Rating:
(39 total reviews)
Patrick C
8 Years
Rating:
(24 total reviews)
KC W
11 Years
Rating:
(22 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Apollo Heating & Air - Tri Cities has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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509-987-1500

Customer service is always a top priority at Apollo Heating & Air - Tri Cities. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
509-987-1500
Juan J has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
39 total reviews
Born and raised in the lower valley. Graduated Perry tech HVAC school in 2015. Being able to interact with customers and work on a variety of equipment is why I chose HVAC. Love to spend time with family and enjoy mountain biking!
By Lynne G. on 01/20/20
My dad had another local company from Grandview WA working on his furnace for 8 weeks and then they decided that he needed to contact another company! After a phone call to Tanner at Apollo we were scheduled for the very next morning. My dad must have humidity fo...
(View More)
My dad had another local company from Grandview WA working on his furnace for 8 weeks and then they decided that he needed to contact another company! After a phone call to Tanner at Apollo we were scheduled for the very next morning. My dad must have humidity for his use of oxygen, having been without it for 8 weeks was NOT good!! Within a few hours Juan was able to correct all the errors made by the previous company and re-connect wires that were left just hanging! Juan was our technician and was very thorough, patient and kind to my parents! He walked us through everything that he was going to do and then afterward showed us exactly what he did. He didn't try to sell us a new thermostat like the previous company did! An outstanding job, would recommend Apollo to anyone looking for quality workmanship! I am sure that all technicians are as qualified as Juan but my buck lies with Juan! Thank You Juan!
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By Lynne G. on 01/15/20
no comment

By Sarah S. on 09/18/19
Very nice and helpful. Provided great recommendations

By Sarah S. on 09/17/19
Our A/C was no longer working, so my husband contacted Apollo. We were able to get an appt very fast. Juan was our HVAC technician & he was amazing! He was able to figure out the issue immediately and fixed it. He is very knowledgeable on what he does. He explained...
(View More)
Our A/C was no longer working, so my husband contacted Apollo. We were able to get an appt very fast. Juan was our HVAC technician & he was amazing! He was able to figure out the issue immediately and fixed it. He is very knowledgeable on what he does. He explained everything in great detail, which was very nice so I knew what happened. If we have any issues in the future, we’d love Juan to be our HVAC technician. Thank you again!
(View Less)

By Andrew C. on 07/30/19
Great service and attention to detail by Juan!

By John I. on 07/23/19
Juan is a top notch tech who truly cares about his customers! He is a great asset to your team Apollo! Way to go!

By Donna K. on 07/23/19
Juan J arrived at the time he said he would be here! He was professional, courteous, and very knowledgeable. Explained everything he was doing in a way I could understand. Will be calling Apollo again for my back flow check.

By Mitch V. on 07/09/19
Juan provided great service and went above and beyond what was expected of him. I have a very old cooling system and he did his best to keep it going, without pressuring me to immediately buy a new unit. He is a great asset to your company. I look forward to working with him again.

By Lalo R. on 06/28/19
No comment

By Terry L. on 06/28/19
Alex was scheduled at 8am to perform our semi annual HVAC system inspection. Alex was working on the inspection when another tech.showed up.He introduced himself as Juan and said the he was the backflow inspector and that he had just stopped by to check on Alex. I ...
(View More)
Alex was scheduled at 8am to perform our semi annual HVAC system inspection. Alex was working on the inspection when another tech.showed up.He introduced himself as Juan and said the he was the backflow inspector and that he had just stopped by to check on Alex. I explained the I had just gotten off the phone with Apollo and made a appointment for 7/17. . He called the office and made arrangements with the office and preformed the inspection since he was already here and had time. Alex and Juan both acted professionally. They explained what they were doing and going to do. Then explained the reading they got and what they meant. From a customers perspective its nice to see that the techs. in the field will go the extra distance to improve customer relations. Both of these young men get two thumbs up from me.
(View Less)

By Dave and Bonnie D. on 06/19/19
I have them check my back flow preventer every year. I schedule it and they take care of it, even e-mailing the results to the city after they have run their tests. Very seamless transaction.

By Craig H. on 06/02/19
Juan did a terrific job. He went over the system thoroughly and explained what he had found. Mentioned that my capacitor was within their set of limits, but mentioned that it will probable need to be replace at some point. Made a note on capacitor so that the next...
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Juan did a terrific job. He went over the system thoroughly and explained what he had found. Mentioned that my capacitor was within their set of limits, but mentioned that it will probable need to be replace at some point. Made a note on capacitor so that the next tech could check if any change for the worse. Let me know the price of the part and how I would only be charged for the price of the part when needed to be replaced. The appointment was easy to make, they called back to verify the day before, and the tech was actually early and spent quite a bit of time on my unit. Thanks Apollo
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By David S. on 05/30/19
Juan from Apollo Heating and Air provided excellent service to our AC equipment. I would recommended him to anyone needing HVAC work.

By David S. on 05/30/19
Juan from Apollo provided excellent service as usual. He arrived ontime and efficiently performed his work. On completion he fully explained what had been done. I would be happy to recommend him to anyone needing HVAC service.

By Sean H. on 05/20/19
The service guys were great. They were on time, and friendly, and I trust they did great work. The problem I had was with Apollo's scheduling department. My service required parts order and replacement, and the scheduler was not willing to schedule the install unti...
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The service guys were great. They were on time, and friendly, and I trust they did great work. The problem I had was with Apollo's scheduling department. My service required parts order and replacement, and the scheduler was not willing to schedule the install until after the parts arrived. This resulted in no AC for just short of a month. If the scheduler had done their job, this would have been a third of that time. I am happy with the work performed, but I am hesitant to have them do work for me in the future because of their bad scheduling practices.
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By John D. on 05/17/19
Juan effectively diagnosed and repaired our HVAC system. He demonstrated excellent technical and communication skills. He is very personable and customer oriented ... In short, a true proffesonal!

By Peggy on 05/06/19
Juan did an excellent job on my system. He was kind, considerate, and thorough. Thank you for your kind service.

By ANTOINETTE A. on 05/03/19
Juan did an efficient and thorough check of my HVAC. I am ready for summer

By Rick at Pasco M. on 05/01/19
Tech that checked our backflow was professional, friendly, and communicated well.

By Bob & Ruth S. on 04/30/19
Juan did a great job for us, testing our heat pump, furnace and also our back flow. I would highly recommend him. He was fast, efficient , and though.
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