The sales person was extremely knowledgeable and provided tests that allowed you to see how hard and undesirable our water actually is. The installation went very smoothly and the system looks beautiful. I would highly recommend this company for any of your water softening or purifying need.
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Romaldo was the dream salesperson when it comes to information about our water system. You name it he knew it. But he was more than that friendly, kind, honest and was not pushing for a sale. He genuinely wanted to educate me about the type of system I was getting. I had spoken to several other companies before making my decision to purchase from Romaldo. Im sure glad i did. Will refer him to anyone thats looking for a superior product from a superior company. Romaldo 's company is very lucky to have him.
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I used to be with American Water, but we with another company and now I am back where I belong. My other unit was trash and only lasted about five years. I am extremely happy with my new softener and will probably never need a new unit as long as we are in this house. The new unit is non-electric and uses much less salt and is more maintenance-free which makes me much happier as I am not able to do much anymore due to age and infirmaries. Romaldo Guiillen was very helpful when pickiing the right unit for our home.
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The service from American Water could not have been better. From the first phone call we placed for a free water test all the way through the installation of our softener system and RO under sink system, everything went perfectly. We now have what is needed to combat the hard water in Round Rock and provide our family with clean drinking water that tastes great. We are extremely happy!
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Romaldo was very courteous and arrived for our consultation timely. He conducted a water test and shared the results with us allowing us to review our water quality in real time. The results were staggering. Our water quality in Round Rock is incredibly poor. Romaldo spoke in plain, layman's terms that were easy to understand and jargon-free. After leaving the consultation Romaldo provided us with our water results in an easy-to-read report, along with three estimates of different equipment packages and the ongoing maintenance associated with the systems. The installation team arrived timely, explained all of the steps they were going to do in order to complete the installation and got straight to work. They began at approximately 9:30am and were done by 3pm. Their installation was very clean and thorough. Overall, I have been incredibly impressed by the sales staff, the equipment and the installation team.
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We are very pleased with our experience with American Water and with our new kinetico system. We just moved into a new construction home in a neighborhood and we got our first contact from them about a month before we closed. At that time we weren’t interested, weren’t sure if we needed one, decided to wait and see. Upon moving in, yes, we do need one. But the cost of these things really scares a first time homeowner that just spent ALOT of money buying this house, so we didn’t jump right away. Of course we have the other companies that come knocking and trying to pressure you into buying their systems. American Water never once came and knocked on our door, or kept calling or emailing which I REALLY liked. My thinking is: I know you exist, if I want to go with your product I will, I don’t need you to try to talk me into something after I say no multiple times, so this was one reason we liked American Water as they did not at all make me feel pressured. After getting some opinions and researching other companies and prices, I reached out to American Water asking for someone to come talk to me about my options, and Romaldo came the next day. He was so nice, professional and polite. Explained everything, broke down the prices on all the systems and left without making me feel like I had to make a decision right then and there. I recommend him 100% as the sales rep you’d like to work with. He answered All my questions by text and email Over the next week and then got us scheduled for our complicated installation. Go figure we buy a new house in a city that absolutely needs a water softener and my house isn’t at all set up to be prepared to receive one. Even with this expensive installation, and we chose the most expensive water softener system, it was STILL cheaper than other systems. We’re absolutely satisfied with our experience and happy we chose American Water.
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We were referred to American Water by the builder of our new home, Mark Reynolds. Romaldo, our service rep, was very knowledgeable, professional and courteous. After learning just how hard our hill country well water was, we made the smart choice to have the water softener and reverse osmosis systems installed. Romaldo got us scheduled for installation in a very timely manner and Colby, our installer, got everything in working order in a matter of hours. I highly recommend American Water, Romaldo, and Colby for your water softening needs!
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