I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
(View Less)

From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure we were happy with our purchase. Our water tastes wonderful and I love how my skin feels after a shower. Finally, no more scaling and broken appliances!
(View Less)

We had 2 main goals. Replace our 20 yr old softener with a quality system to handle our hard Dripping Springs well water, and get palatable drinking water in our home. I spent a couple weeks contacting a number of water specialists in the area asking questions specific to my situation. I used their answers to compare and contrast products, pricing, and just get a sense of each company. While some just seemed to want to make a sale, a few companies out there seem very reputable and knowledgeable. What sold me with American Water was not only the friendly, knowledgeable staff, but the highly rated/reviewed product brand (Kinetico). Kinetico was not the least expensive product line I priced , but not highest either. After comparing multiple products the price seemed fair. I ended up going with one of the Premier series non electric models, and the K5 under sink RO system. Install was timely and professional. We had one small issue with the RO discharge seeming a little loud when draining, and they came back out, diagnosed, and fixed it next day. We hope the new softener is more efficient than our last, and FYI .... our water tastes great. We did a blind taste test of 6 different waters across 5 family members, and the RO water was rated 1st by 3, and tied for 1st for the other 2. Not bad!! We'll see how these products fair over time, but I highly recommend American Water and Kinetico on initial quality, service, and professionalism.
(View Less)

The product itself would get a 4. The company who installs and services gets a 2. The tech listed on this review did not do any of the installation, he is a manager at American.. The tech they sent out was very new and should have had more help available for him as he did not understand or know some of the technical things related to the system. He did a perfect job on installing per his instructions. The system itself is great but as all things, some of the parts are cheap. A part in the brine tank broke after the 4th day. They sent a tech to repair the next day. Follow through on the company hasn't been the best when asking for answers to the questions the tech could not answer. American Water does not follow the recommended installation steps that Kinetico does put in the installation guide. The only responses received were that they historically don't do some of the steps as they haven't had problems in the past. Not a great answer when contradicting the manufacturers guidelines.
(View Less)

Romaldo was excellent. I asked a lot of questions and he was so informational. The water testing was fascinating to me and after meeting with him I knew so much more about water quality (hardness, chlorine, particles, ph levels). He even compared the tap to the filtered water from my fridge to explain what that filter was doing for me. Overall, he was extremely helpful throughout the entire process.
(View Less)

Romaldo, at American Water, did a terrific job of helping me select a Kinetico K5 Drinking Water Station. He is very knowledgeable, described options that fit my needs, and explained the specifications for each of the reverse osmosis drinking stations. He is an expert. Thanks Ramaldo!
(View Less)

It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Starting with Ellen who took my first inquiry phone call 4 months or so ago, who spent a great deal of time on the phone explaining and answering every question I had about the products. Then Romaldo, who came to my new house and spent close to 2 hours going thru the product again as well as the benefits that would be received if purchased. And then Cody the technician who installed the product and took the time to completely orient me to the workings, and how to maintain the device. Overall, a very "customer oriented" organization as well as a top notch product, certainly to be worth the expense. It was easy to note the pride each person has for the organization and product line. Thanks to all. Job Well Done!!!
(View Less)