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By PETER R. on 03/20/19
On time service, excellent product, high quality service, very reasonable prices. What could one ask for more. I highly recommend.

By JEFF M. on 03/20/19
I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand th...
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I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
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By RICK H. on 03/13/19
Brittany was very knowledgeable and provided all details regarding quality of the products, costs, and installation. We are very pleased we went with American Water.

By ANDREW C. on 03/08/19
Technician came out on time and did the installation in a timely manner job looks really clean and professional equipment looks top of the line and hope it will last for years to come.

By THOMAS S. on 03/08/19
No comments

By CAROL N. on 03/02/19
Excellent professionals Sales and Installation staff, for your softwater system needs in the Hill County Blanco area. Thanks again for the outstanding installation, and removing the old broken equipment.

By LINDSEY S. on 02/27/19
From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure ...
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From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure we were happy with our purchase. Our water tastes wonderful and I love how my skin feels after a shower. Finally, no more scaling and broken appliances!
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By PRATIK B. on 02/19/19
Charles made the process easy and enjoyable. He was even considerate enough to text my father instead of calling, given his recent surgery, updates and instalation schedules. Even the financing paperwork was a breeze. Would highly recommend American Water for your ...
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Charles made the process easy and enjoyable. He was even considerate enough to text my father instead of calling, given his recent surgery, updates and instalation schedules. Even the financing paperwork was a breeze. Would highly recommend American Water for your water treatment needs!
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By KENT B. on 02/18/19
American Water is a great company. They were very professional and the installation was quick and well done. I highly recommend this company.

By WILL A. on 02/15/19
it is finnnnnnaly working right all the guys were good just had a problem finding out what was wrong but seems to bed ok now thanks

By RON D. on 02/14/19
I have used American Water care for 16 years and am very happy with their products and service. Everyone that I have had the opportunity to work with has been very professional and prompt. I wouldn't go anywhere else!

By DWAINE G. on 02/08/19
Romaldo was a knowledgeable sales person. No high pressure and promptly returned my calls. American Water installer did a nice job.

By DON J. on 02/08/19
(no comment)

By RAY B. on 02/07/19
My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and wa...
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My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and was equally well informed and professional. They were fast and CLEAN and in and out in 3 hours. There was no mess!! The unit has worked well and delivered the performance we were looking for. We highly recommend American Water and Kenetico for your water management needs.
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By BRAD E. on 02/01/19
(no comment)

By JOE L. on 01/21/19
Excellent Service. Tech called and provided time of arrival. Showed up on time and did and excellent job installing my new system. Definitely will continue to use American as my choice vendor. I've been a customer for 20 years and always receive excellent Customer Service!

By SUZY C. on 01/12/19
Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never ...
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Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never had a reverse osmosis system before. Brittany explained the system and it’s health benefits and without any sales pressure on her part, sold us on the product and we added it to our order. Brittany was a very personable young woman and a complete professional who represented the products she was selling very well. It was also obvious that she believed in what she was representing.
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By SIMEON T. on 01/04/19
My experience with Jason and the American Water team was excellent. Jason's explanation the system performance was the convincing factor that sold me on the system. The installer was professional and knew his craft. I was very impressed with his work ethic. He ...
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My experience with Jason and the American Water team was excellent. Jason's explanation the system performance was the convincing factor that sold me on the system. The installer was professional and knew his craft. I was very impressed with his work ethic. He was also courteous and easy to talk to.
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By ELAINE T. on 01/02/19
Jason was great and very patient with all that was going on that day. He explained all to me that I could understand. Installers did a fantastic job going under my driveway and answered all my questions with a smile. I would recommend American Water 100 percent.

By ELAINE T. on 01/02/19
Jason was great and very patient with all that was going on that day. He explained all to me that I could understand. Installers did a fantastic job going under my driveway and answered all my questions with a smile. I would recommend American Water 100 percent.
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CALL TO SCHEDULE
512-388-0022

Select any employee to see all their reviews.

Charles C
Rating:
31 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(56 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(49 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(37 total reviews)
Brittney T
Customer Service Rep.
Rating:
(35 total reviews)
Jason W
Customer Service Rep.
Rating:
(25 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Romaldo G has a 5-Star average rating and a total of 49 total reviews
49 total reviews
Romaldo Guillen is a Water Expert for the Round Rock and Greater Austin area. He met his wife while they were both serving in the United States Air Force, and relocated to Round Rock 7 years ago from Albuquerque, NM. He is happily married with two young children, a boy and a girl.
By JEFF M. on 03/20/19
I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand th...
(View More)
I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
(View Less)

By LINDSEY S. on 02/27/19
From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure ...
(View More)
From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure we were happy with our purchase. Our water tastes wonderful and I love how my skin feels after a shower. Finally, no more scaling and broken appliances!
(View Less)

By KENT B. on 02/18/19
American Water is a great company. They were very professional and the installation was quick and well done. I highly recommend this company.

By DWAINE G. on 02/08/19
Romaldo was a knowledgeable sales person. No high pressure and promptly returned my calls. American Water installer did a nice job.

By BOB B. on 12/21/18
The American Water sales and service crew were top notch in every way. I would recommend the to anyone!!! Bob B.

By GARY B. on 12/10/18
We now can drink the water and use the ice machine. Water does not dry our skin out anymore.

By RONALD R. on 11/21/18
(no comment)

By JESSE M. on 11/09/18
We had 2 main goals. Replace our 20 yr old softener with a quality system to handle our hard Dripping Springs well water, and get palatable drinking water in our home. I spent a couple weeks contacting a number of water specialists in the area asking questions s...
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We had 2 main goals. Replace our 20 yr old softener with a quality system to handle our hard Dripping Springs well water, and get palatable drinking water in our home. I spent a couple weeks contacting a number of water specialists in the area asking questions specific to my situation. I used their answers to compare and contrast products, pricing, and just get a sense of each company. While some just seemed to want to make a sale, a few companies out there seem very reputable and knowledgeable. What sold me with American Water was not only the friendly, knowledgeable staff, but the highly rated/reviewed product brand (Kinetico). Kinetico was not the least expensive product line I priced , but not highest either. After comparing multiple products the price seemed fair. I ended up going with one of the Premier series non electric models, and the K5 under sink RO system. Install was timely and professional. We had one small issue with the RO discharge seeming a little loud when draining, and they came back out, diagnosed, and fixed it next day. We hope the new softener is more efficient than our last, and FYI .... our water tastes great. We did a blind taste test of 6 different waters across 5 family members, and the RO water was rated 1st by 3, and tied for 1st for the other 2. Not bad!! We'll see how these products fair over time, but I highly recommend American Water and Kinetico on initial quality, service, and professionalism.
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By ABDUSSATTAR A. on 09/27/18
Excellent

By TODD S. on 09/26/18
(no comment)

By BYRON K. on 08/19/18
Romaldo was awesome and so friendly and helpful. We are enjoying our new system. We are noticing a difference already and it was installed last Wed. Water tastes and feels so different.

By JAMES D. on 08/09/18
The product itself would get a 4. The company who installs and services gets a 2. The tech listed on this review did not do any of the installation, he is a manager at American.. The tech they sent out was very new and should have had more help available for h...
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The product itself would get a 4. The company who installs and services gets a 2. The tech listed on this review did not do any of the installation, he is a manager at American.. The tech they sent out was very new and should have had more help available for him as he did not understand or know some of the technical things related to the system. He did a perfect job on installing per his instructions. The system itself is great but as all things, some of the parts are cheap. A part in the brine tank broke after the 4th day. They sent a tech to repair the next day. Follow through on the company hasn't been the best when asking for answers to the questions the tech could not answer. American Water does not follow the recommended installation steps that Kinetico does put in the installation guide. The only responses received were that they historically don't do some of the steps as they haven't had problems in the past. Not a great answer when contradicting the manufacturers guidelines.
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By CANDICE K. on 07/17/18
Romaldo was excellent. I asked a lot of questions and he was so informational. The water testing was fascinating to me and after meeting with him I knew so much more about water quality (hardness, chlorine, particles, ph levels). He even compared the tap to the ...
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Romaldo was excellent. I asked a lot of questions and he was so informational. The water testing was fascinating to me and after meeting with him I knew so much more about water quality (hardness, chlorine, particles, ph levels). He even compared the tap to the filtered water from my fridge to explain what that filter was doing for me. Overall, he was extremely helpful throughout the entire process.
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By CHARLES F. on 06/10/18
Excellent salesman---explained all about my city water hardness and equipment needed. Nathan & Ronnie installed it all.

By MALCOM C. on 05/13/18
Romaldo, at American Water, did a terrific job of helping me select a Kinetico K5 Drinking Water Station. He is very knowledgeable, described options that fit my needs, and explained the specifications for each of the reverse osmosis drinking stations. He is an e...
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Romaldo, at American Water, did a terrific job of helping me select a Kinetico K5 Drinking Water Station. He is very knowledgeable, described options that fit my needs, and explained the specifications for each of the reverse osmosis drinking stations. He is an expert. Thanks Ramaldo!
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By JERRY B. on 05/02/18
100% satisfied

By JOHN B. on 04/21/18
Great product, low pressure sales, and good service/install.

By CHARLES W. on 02/22/18
Romaldo was very good and professional . He was patient, and made excellent recommendations. He is an excellent sales person.

By JOHN B. on 02/19/18
It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Sta...
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It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Starting with Ellen who took my first inquiry phone call 4 months or so ago, who spent a great deal of time on the phone explaining and answering every question I had about the products. Then Romaldo, who came to my new house and spent close to 2 hours going thru the product again as well as the benefits that would be received if purchased. And then Cody the technician who installed the product and took the time to completely orient me to the workings, and how to maintain the device. Overall, a very "customer oriented" organization as well as a top notch product, certainly to be worth the expense. It was easy to note the pride each person has for the organization and product line. Thanks to all. Job Well Done!!!
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By RANDY R. on 01/31/18
Romaldo with American Water was super!! He gave an excellent overview of the product and we were so pleased we made the purchase immediately. The installation was done without delay and the follow up was superb. We couldnt be happier with our new system. Thanks Romaldo
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