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By Richard K. on 08/30/21
simply the best in every respect: value, quality, and great staff. totally satisfied.

By Kay S. on 08/25/21
Professional, fast and great service! Got us a new systems in no time.

By Jared S. on 08/25/21
Martin is awesome - he took good care of us and was helpful answering any questions we had - Kinetico is the way to go!

By Ernest D. on 08/25/21
no comment

By Gregory R. on 06/17/21
I really liked Jill but I didn't like things not being followed through with. We were told Jill would be at the install because we were out of town and she wasnt. We were told that we'd get pics of the job from Jill and we didnt. We eventually received pics from J...
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I really liked Jill but I didn't like things not being followed through with. We were told Jill would be at the install because we were out of town and she wasnt. We were told that we'd get pics of the job from Jill and we didnt. We eventually received pics from Jennifer in the office who mentioned she'd seen pics of the job although we hadnt. Lastly, we were told by Jill that, in case of leaks, she would have the water turned off since we were out of town.That wasnt done either. I only knew the installation was completed via my surveillance system. I had to text Jill who had to contact the installer. I dont know if it was Jill, the installer or just miscommunication but it's not a good feeling to have a company in your home while out of town and have them not follow through with promises. Those promises gave us the confidence to allow them to do the job. Nevertheless, Jennifer has been great with picking up the pieces. Overall, I'm sure we will be happy with the job but having the ball dropped so many times is not a good look.
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By Evan B. on 06/16/21
Great guy! Very informative!

By BIG BREW LITTLE B. on 06/10/21
no comment

By Cris F. on 05/25/21
Our old Kinetico unit was damaged during the February freeze in Austin. American Water Company was quick to reply to my inquiry for replacement, worked with me for my home warranty to get claim processed, and sent a great tech to complete the installation. Polite...
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Our old Kinetico unit was damaged during the February freeze in Austin. American Water Company was quick to reply to my inquiry for replacement, worked with me for my home warranty to get claim processed, and sent a great tech to complete the installation. Polite, professional, and responsive through the entire experience. Thank you!
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By Clarence & Carol W. on 05/24/21
Product is what is desired. Installation quick. Assumption all customers are computer literate for finance paperwork is a step too far. Ask the question first.

By James P. on 05/18/21
American water Kinetico has good product that has lasted me over 15 years

By Scott M. on 05/15/21
Very professional from the ordering process to installation. I’d give them a 10 out of 10.

By Leonard & Elva B. on 05/06/21
The sales person was extremely knowledgeable and provided tests that allowed you to see how hard and undesirable our water actually is. The installation went very smoothly and the system looks beautiful. I would highly recommend this company for any of your water s...
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The sales person was extremely knowledgeable and provided tests that allowed you to see how hard and undesirable our water actually is. The installation went very smoothly and the system looks beautiful. I would highly recommend this company for any of your water softening or purifying need.
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By David M. on 04/28/21
The installation of the water softener was done with professionalism, efficiency and positive in every way possible. Awesome team!!

By Satthish Babu T. on 04/28/21
Initial demo of how water get filter out was helpful hardness measure good to know in my community and American water company has very good range of products for my home water solutions and happy to recommend to others.

By Patrick H. on 04/21/21
Got the new Kinetico system and it is great. The phone contacts and installer were fantastic.

By David R. on 04/20/21
no comment

By Geneva H. on 04/19/21
We had Austin out to install a backwash system. He was very knowledgeable & polite. I would recommend American Water!!!

By Kira A. on 04/15/21
From start to finish, this was a great process. Everything was very smooth, friendly, and professional. Most important is that we love our new water system!

By Joe D. on 04/15/21
Excellent professional service

By Sherry S. on 04/15/21
Jill was amazing and so knowledgeable about Kinetico water softener system. She was able to answer all our questions. The installer Dustin "Bubba" did a wonderful job. Thank you Jill and Dustin "Bubba" for a great experience. I highly recommend this team.
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512-388-0022

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Charles C
Rating:
47 total reviews!
Erin J
Rating:
12 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(161 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(96 total reviews)
Jason W
Customer Service Rep.
Rating:
(53 total reviews)
Kevin A
Customer Service Rep.
Rating:
(13 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Jason W has a 5-Star average rating and a total of 53 total reviews
53 total reviews
Jason Watson is our Water Expert for Central Texas. He resides in Temple with his wife Jennifer and their 11-year-old son, Brady. He earned a degree in Marketing from Sam Houston State University and has over 20 years of sales experience. He loves to cook and spend time with his family and friends.
By Christopher S. on 04/09/21
Amazing service from the start to finish. They let you know about the services and whose doing them, very professional. Felt more like talking to friends then workers. Would highly recommend

By ALBERTO D. on 03/16/21
I was thrilled to order the water softener but my seller didn't know the company had missing pieces to the equipment. We found out during the instal, when the installer stated that both the system in the garage and the system underneath the sink were missing pieces...
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I was thrilled to order the water softener but my seller didn't know the company had missing pieces to the equipment. We found out during the instal, when the installer stated that both the system in the garage and the system underneath the sink were missing pieces to be complete. I'm not happy that I will have to waste another day off from work so they can come back and finish the job. It's been a few days and still haven't heard when they will come back and finish the job.
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By JEFF W. on 03/15/21
Just purchased a Kinetico water softener system and RO water filter system for my home. What a great experience it was! Everything from the in home demonstration, to the installation was very professionally handled. They did a great job of communicating througho...
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Just purchased a Kinetico water softener system and RO water filter system for my home. What a great experience it was! Everything from the in home demonstration, to the installation was very professionally handled. They did a great job of communicating throughout the whole process, showed up on time and were polite. I would definitely recommend them to anyone!
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By JASON F. on 02/01/21
American water has been a blessing to myself and my family. Mr. Watson came in to our home and took back a water sample to the lab. He did a thorough analysis and recommended a system that is rock solid. The water is so soft now and the chlorine smell is gone. I hi...
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American water has been a blessing to myself and my family. Mr. Watson came in to our home and took back a water sample to the lab. He did a thorough analysis and recommended a system that is rock solid. The water is so soft now and the chlorine smell is gone. I highly recommend Mr. Jason Watson and the American Water family to anyone.
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By MARK S. on 12/20/20
Jason was straight forward with everything, no high pressure sales tactics. Install was smooth, Chan did a excellent and thorough job. Would definitely recommend to anyone.

By GARY L. on 12/03/20
Friendly, “non-aggressive” sales tactics. The two men that installed the system were fast, efficient, and professional.

By RICK R. on 12/01/20
Jason was great, very good at educating . Install was a breeze and the water is awesome

By GUY S. on 10/31/20
Great company to do business with this is second system we’ve purchased on two different houses when the buyers seen the system they asked questions I think it sold the house

By JIM B. on 10/08/20
The whole process from purchasing to installation went very smoothly. Very professional and knowledgeable team.

By TRACY K. on 08/27/20
We had a great team from American Water install a Kinetico system for us and we are very pleased with the results. Jason Watson came for our initial contact and was extremely informative. He helped us understand how and why the system would help us. Then we had two...
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We had a great team from American Water install a Kinetico system for us and we are very pleased with the results. Jason Watson came for our initial contact and was extremely informative. He helped us understand how and why the system would help us. Then we had two really helpful technicians come out and install the system. They were very careful not to make a mess. (Frankly, I don't know how they did it!) But it turned out really nice. The install went in out garage and takes up a minimum amount of space. thank you American Water!
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By RON C. on 07/13/20
Salesman was very professional and knowledgeable. Listened to our needs and suggested the right solution, not the most expensive one. Installer seemed to know his stuff and provided a lot of helpful information for us to get the most out of our system. Softener and...
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Salesman was very professional and knowledgeable. Listened to our needs and suggested the right solution, not the most expensive one. Installer seemed to know his stuff and provided a lot of helpful information for us to get the most out of our system. Softener and filter are operating well. All in all a good experience.
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By DERRICK M. on 07/07/20
Jason came out and was very professional and helpful. Installation crew did a great job!

By MONTESSORI S. on 06/24/20
Very pleased with our water system! It tastes great and Mr. Jason Watson made the decision easy by clearly explaining my options. Mr. Watson was professional, courteous, and delivered on everything he promised. I couldn’t be happier!

By JIMMY S. on 06/11/20
American Water did a Great job installing my water softener. The gentleman that did the install was very professional and explained my new system and answered all my questions. Mr. Watson was awesome in explaining in detail what my system could for me and my family...
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American Water did a Great job installing my water softener. The gentleman that did the install was very professional and explained my new system and answered all my questions. Mr. Watson was awesome in explaining in detail what my system could for me and my family. I totally would recommend American Water to everyone I know.
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By NATHAN P. on 03/27/20
Appreciate American Water System. From the first meeting of explaining the system to the benefits , all the way through the installation, everyone was very pleasant and professional.

By ROBERT L. on 03/04/20
Appreciate American Water system sending Mr. Jason to our home to explain the water filtration system. Very professional representative and very knowledgeable in answering our questions. I appreciate the great service from all the staff and we look forward to havin...
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Appreciate American Water system sending Mr. Jason to our home to explain the water filtration system. Very professional representative and very knowledgeable in answering our questions. I appreciate the great service from all the staff and we look forward to having great water for many years to come. Thank you to all!
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By BILL M. on 02/07/20
This is our second Kinetico system. We had that one for almost 30 years. After moving to Texas we needed a soft water system for our new home and did not hesitate to install a Kinetico. From the call to the office, their sales person who checked our water and the i...
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This is our second Kinetico system. We had that one for almost 30 years. After moving to Texas we needed a soft water system for our new home and did not hesitate to install a Kinetico. From the call to the office, their sales person who checked our water and the installer it was all first rate. All I can say is there is no better system than Kinetico. They didn't pay me to print this either.
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By JEFF P. on 01/16/20
Jason did an excellent job explaining our options for treating our water. We had previously owned Kinetico products and were happy to purchase again. We highly recommend American Water.

By CHRIS B. on 12/31/19
no comment

By DUANE H. on 10/25/19
Jason was great.. tested water, explained results thoroughly. had a great price. work was done professionally and quickly.
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