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By JANIS B. on 06/14/19
Brittany was so professional and knowledgeable. Made my decision very easy.

By JENNIFER J. on 06/13/19
The customer service that I received with American Water was awesome! The technician was on time and he explained the water softener usage before leaving. I highly recommend this company for your water softener installation.

By HEATHER F. on 06/06/19
Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house syste...
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Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house system and from the first glass or water and first shower, I knew we had made the right decision. The water in Hutto is just too hard to go without at least a softener. Call them today, you won't regret it.
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By ARLIS K. on 05/30/19
We were very pleased with American Water’s service. They were able to install our water system within a week after speaking to the salesperson. Chan, the technician, was very knowledgeable and answered all our questions.

By JOHN G. on 05/19/19
We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Inst...
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We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Installation was scheduled and the system was installed in a most professional manner. Although somewhat expensive, our water is now incredibly pure and soft. We have owned water softeners from competitors. None of those other systems purified the water and created such incredibly soft water. Highly recommended.
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By RICHARD M. on 05/18/19
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what heig...
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All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
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By NICK G. on 05/13/19
No Comment

By BOB W. on 05/10/19
Austin from American Water did a fantastic job installing our new water softener. He was quick, pleasant and very professional. I would highly recommend this company to any who need a water softener.

By WAYNE V. on 05/08/19
This is a superior water softener. The installation went smoothly and the installers were friendly and informative.

By Jackie L. McDonald I. on 05/02/19
Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with t...
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Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with their expertise. Words cannot describe how happy my family is with the experience. The water is great and we send a strong recommendation for this company!
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By GARY E. on 04/26/19
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how th...
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Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
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By Catherine J. on 04/25/19
Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares...
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Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares that the equipment he promotes continues to work as expected. Thank you Jason!
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By NANCY F. on 04/24/19
They were amazing and the product is great. Reverse osmosis. Wow!

By SRI V. on 04/18/19
Excellent. Great sales associate. On time, friendly, accommodative, great product.

By JASON J. on 04/13/19
(no comment)

By ROBERT M. on 04/10/19
Charles was very knowledgeable. He was able to answer some fairly technical questions about the testing and the product line. No pressure to purchase anything, no upsell pressure on system I decided on.

By JOHAN G. on 03/29/19
American Water employs very good staff for sales (Romaldo) and installation of its systems. They are also very responsive to calls and requests for support. I can certainly recommend their services.

By TODD S. on 03/27/19
No comments

By STEPHEN F. on 03/27/19
A great company, selling great products, and providing great customer service. My last Kinetico lasted 21 years. Just got a replacement in and hope to get another 21 years out of it.

By CASSANDRA C. on 03/26/19
From VP Jennifer to Austin who installed a new water system in garage and Nathan, who helped trouble shoot a problem with our under sink reverse osmosis drinking water, we couldn’t be happier. American Water Kinetico, replaced another brand that did not meet our ...
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From VP Jennifer to Austin who installed a new water system in garage and Nathan, who helped trouble shoot a problem with our under sink reverse osmosis drinking water, we couldn’t be happier. American Water Kinetico, replaced another brand that did not meet our needs....R&C-Georgetown Tx.
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Select any employee to see all their reviews.

Charles C
Rating:
36 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(61 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(54 total reviews)
Brittney T
Customer Service Rep.
Rating:
(39 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(39 total reviews)
Jason W
Customer Service Rep.
Rating:
(27 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Donny W has a 5-Star average rating and a total of 39 total reviews
39 total reviews
Donny Weitzman resides in Dripping Springs with his wife, Mallory, and two beautiful daughters, Hadley and Adalynn. He served in the US Army for just under eight years, with three tours to Iraq.He is a history buff who enjoys spending time with his family and self-proclaimed “Lover of all sports"
By NICK G. on 05/13/19
No Comment

By NANCY F. on 04/24/19
They were amazing and the product is great. Reverse osmosis. Wow!

By Vic Y. on 11/06/18
American Water is made of a bunch of pros at what they do, but more importantly the company culture is of high character, and they strive to do the right thing with the customer. Our water in Spicewood is tough (around 100 mg/L) with a fair amount of sediment. We h...
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American Water is made of a bunch of pros at what they do, but more importantly the company culture is of high character, and they strive to do the right thing with the customer. Our water in Spicewood is tough (around 100 mg/L) with a fair amount of sediment. We had an old school electric recharge softener for years and we would constantly run out of soft water. We contacted American Water and had a great system installed, but then had issues with sediment and it appeared the system was too sensitive for that level of sediment, so the recharge would stick constantly. But, these guys never quit and worked hard to figure it out...and ultimately changed out the complete system and sold me another type of automatic softener at a discount to try to make things right. At the end of the day, we are extremely pleased with this new system and never run out of soft water. The hardness level is literally between 0-2 mg/L with this system. I would give American Water a big thumbs up and strong reference if you have hard water issues.
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By Borbala B. on 08/09/18
Great service caring very helpful staff

By Borbala B. on 08/09/18
(no comment)

By JIMMY L. on 07/26/18
Quick and quality service, very knowledgeable and professional

By ROBN B. on 07/12/18
After Donny’s explanation of the system, we signed on the dotted line. He was most informative and not pushy at all. I love the fact our system has such a great warranty—none of the others did. The office staff were very warm and helpful. Overall, a very well run operation.

By ONECIMO GARCIA J. on 06/22/18
We purchased our first home in Buda, Tx and have never had a water softener system installed. After speaking with other home owners in the community we knew we would need a water softener installed. We called around and got multiple quotes from other water softener...
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We purchased our first home in Buda, Tx and have never had a water softener system installed. After speaking with other home owners in the community we knew we would need a water softener installed. We called around and got multiple quotes from other water softener companies not to mention the slew of door to door salesman from water companies we have never heard of but Donny with American Water sealed the deal for us. Donny explained both electric and non electric systems to us and provided all the information to our questions in a clear and concise manner. There was no pressure to sign up which we really enjoyed. We had offers for a lower price system but ultimately went with our experience and interaction with American Water. The installation went very smoothly as well, technician showed up on time and installed the system within 2 hours, explained how our system would work and any maintenance items we would need. We have lived in the City of Austin most of our lives and never thought about water softeners before. After feeling the huge difference with non chlorine water we will never go back to plain ole city water. It makes a huge difference on your skin, hair, clothes, washer and everything else! Thank you so much American Water and Donny for making our investment in a water softener the best experience possible!
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By CYNTHIA C. on 06/20/18
American water was very professional. They explained the process. There was no hard pitch to take their product over another product. The install went well.

By LINLEY P. on 06/09/18
Donny was excellent! He was very professional and informative, giving us his honest opinion and feedback so that we could make a decision that best fit our needs in our new home. I highly recommend Donny and American Water!

By ROBERT M. on 06/01/18
(no comment)

By MARIAN S. on 02/21/18
I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from th...
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I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from the RO system for my canning, wine making and fermentations without running to the store for filtered water. The installer was efficient, thorough and polite, leaving nothing behind. Our salesman, Donny, was complete and thorough. I couldn't be happier.
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By JARROD S. on 02/21/18
Donny was very honest and helpful. The installation process was smooth and as planned. We are very happy with the quality of the product, the customer service and the installation.

By THOMAS G. on 02/09/18
We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was...
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We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was $4,195 less a $600 cash discount. At the end I find out the total cost was $4,195. The cash discount (at least as I understood it) disappeared along the way. Eventually, American Water gave me a price break, but everything was done in a most un-businesslike fashion.
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By LANDON C. on 01/11/18
We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal an...
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We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal and answered every question that my wife or I had. Because of Donny we signed on the line as they where the last vendor. Our Technician Cody showed up on time and worked efficiently and was very helpful in explaining the operating procedures of our Water Softener RO systems. American Water delivered on time and on budget. I also like the fact that American Water has a strong work force made up of Military Veterans. Because of this you can truly see the can do attitude of this company and they excelled in all categories.
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By ANN M. on 12/29/17
Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking f...
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Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking for. We set up an installation time which was the Friday before Christmas of 2017. Due to inclement weather and other factors, they were unable to install the system in one day, but weren’t going to be open again until the following Wednesday. After I contacted Donny about the situation, the general manager instructed them to upgrade my system to a non-electric one, furnished a shed to enclose it in, and did not increase the price. I had a wonderful whole-house system for Christmas at a very reasonable cost. They are the BEST company I have ever dealt with. I recommend American Water to everyone. I am one satisfied customer.
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By SUSAN R. on 12/09/17
Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant m...
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Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant makes delicious water so now we will save since we can cancel our delivery of water from Ozarka! Donny was terrific in his explanation and Chan did a great job at the installation. I highly recommend American Water.
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By BILL S. on 11/18/17
Good, quick work. They do exactly what they say and the team gets the job done.

By MICHAEL R. on 08/15/17
Donnie arrived on time and had all the information I needed to make a great choice on a water softener and reverse osmosis system for my house. Great working with American Water. One minor noise issue was quickly resolved by service tech.

By BETSY R. on 08/03/17
We spoke with a few water softener/RO system companies, and American Water was hands down the best. They (Donnie) knew their stuff, educated us, and did not do a hard sell. Because of that, we were sold!
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