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By RICK H. on 03/13/19
Brittany was very knowledgeable and provided all details regarding quality of the products, costs, and installation. We are very pleased we went with American Water.

By ANDREW C. on 03/08/19
Technician came out on time and did the installation in a timely manner job looks really clean and professional equipment looks top of the line and hope it will last for years to come.

By THOMAS S. on 03/08/19
No comments

By CAROL N. on 03/02/19
Excellent professionals Sales and Installation staff, for your softwater system needs in the Hill County Blanco area. Thanks again for the outstanding installation, and removing the old broken equipment.

By LINDSEY S. on 02/27/19
From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure ...
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From the initial meeting to test my hard water to the quick installation, everything was done quickly and smoothly. There was always prompt replies when I had a question and never any rush to buy. Instead, Romaldo wanted to answer any questions I had and make sure we were happy with our purchase. Our water tastes wonderful and I love how my skin feels after a shower. Finally, no more scaling and broken appliances!
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By PRATIK B. on 02/19/19
Charles made the process easy and enjoyable. He was even considerate enough to text my father instead of calling, given his recent surgery, updates and instalation schedules. Even the financing paperwork was a breeze. Would highly recommend American Water for your ...
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Charles made the process easy and enjoyable. He was even considerate enough to text my father instead of calling, given his recent surgery, updates and instalation schedules. Even the financing paperwork was a breeze. Would highly recommend American Water for your water treatment needs!
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By KENT B. on 02/18/19
American Water is a great company. They were very professional and the installation was quick and well done. I highly recommend this company.

By WILL A. on 02/15/19
it is finnnnnnaly working right all the guys were good just had a problem finding out what was wrong but seems to bed ok now thanks

By RON D. on 02/14/19
I have used American Water care for 16 years and am very happy with their products and service. Everyone that I have had the opportunity to work with has been very professional and prompt. I wouldn't go anywhere else!

By DWAINE G. on 02/08/19
Romaldo was a knowledgeable sales person. No high pressure and promptly returned my calls. American Water installer did a nice job.

By DON J. on 02/08/19
(no comment)

By RAY B. on 02/07/19
My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and wa...
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My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and was equally well informed and professional. They were fast and CLEAN and in and out in 3 hours. There was no mess!! The unit has worked well and delivered the performance we were looking for. We highly recommend American Water and Kenetico for your water management needs.
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By BRAD E. on 02/01/19
(no comment)

By JOE L. on 01/21/19
Excellent Service. Tech called and provided time of arrival. Showed up on time and did and excellent job installing my new system. Definitely will continue to use American as my choice vendor. I've been a customer for 20 years and always receive excellent Customer Service!

By SUZY C. on 01/12/19
Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never ...
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Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never had a reverse osmosis system before. Brittany explained the system and it’s health benefits and without any sales pressure on her part, sold us on the product and we added it to our order. Brittany was a very personable young woman and a complete professional who represented the products she was selling very well. It was also obvious that she believed in what she was representing.
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By SIMEON T. on 01/04/19
My experience with Jason and the American Water team was excellent. Jason's explanation the system performance was the convincing factor that sold me on the system. The installer was professional and knew his craft. I was very impressed with his work ethic. He ...
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My experience with Jason and the American Water team was excellent. Jason's explanation the system performance was the convincing factor that sold me on the system. The installer was professional and knew his craft. I was very impressed with his work ethic. He was also courteous and easy to talk to.
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By ELAINE T. on 01/02/19
Jason was great and very patient with all that was going on that day. He explained all to me that I could understand. Installers did a fantastic job going under my driveway and answered all my questions with a smile. I would recommend American Water 100 percent.

By ELAINE T. on 01/02/19
Jason was great and very patient with all that was going on that day. He explained all to me that I could understand. Installers did a fantastic job going under my driveway and answered all my questions with a smile. I would recommend American Water 100 percent.

By ELAINE T. on 01/02/19
Jason was great and very patient with all that was going on that day. He explained all to me that I could understand. Installers did a fantastic job going under my driveway and answered all my questions with a smile. I would recommend American Water 100 percent.

By JOHN T. on 12/23/18
Charles seemed very knowledgeable about other water softener systems and answered all my questions. Trust worthy and likable.
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512-388-0022

Select any employee to see all their reviews.

Charles C
Rating:
31 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(56 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(48 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(37 total reviews)
Brittney T
Customer Service Rep.
Rating:
(35 total reviews)
Jason W
Customer Service Rep.
Rating:
(24 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Donny W has a 5-Star average rating and a total of 37 total reviews
37 total reviews
Donny Weitzman resides in Dripping Springs with his wife, Mallory, and two beautiful daughters, Hadley and Adalynn. He served in the US Army for just under eight years, with three tours to Iraq.He is a history buff who enjoys spending time with his family and self-proclaimed “Lover of all sports"
By Vic Y. on 11/06/18
American Water is made of a bunch of pros at what they do, but more importantly the company culture is of high character, and they strive to do the right thing with the customer. Our water in Spicewood is tough (around 100 mg/L) with a fair amount of sediment. We h...
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American Water is made of a bunch of pros at what they do, but more importantly the company culture is of high character, and they strive to do the right thing with the customer. Our water in Spicewood is tough (around 100 mg/L) with a fair amount of sediment. We had an old school electric recharge softener for years and we would constantly run out of soft water. We contacted American Water and had a great system installed, but then had issues with sediment and it appeared the system was too sensitive for that level of sediment, so the recharge would stick constantly. But, these guys never quit and worked hard to figure it out...and ultimately changed out the complete system and sold me another type of automatic softener at a discount to try to make things right. At the end of the day, we are extremely pleased with this new system and never run out of soft water. The hardness level is literally between 0-2 mg/L with this system. I would give American Water a big thumbs up and strong reference if you have hard water issues.
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By Borbala B. on 08/09/18
Great service caring very helpful staff

By Borbala B. on 08/09/18
(no comment)

By JIMMY L. on 07/26/18
Quick and quality service, very knowledgeable and professional

By ROBN B. on 07/12/18
After Donny’s explanation of the system, we signed on the dotted line. He was most informative and not pushy at all. I love the fact our system has such a great warranty—none of the others did. The office staff were very warm and helpful. Overall, a very well run operation.

By ONECIMO GARCIA J. on 06/22/18
We purchased our first home in Buda, Tx and have never had a water softener system installed. After speaking with other home owners in the community we knew we would need a water softener installed. We called around and got multiple quotes from other water softener...
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We purchased our first home in Buda, Tx and have never had a water softener system installed. After speaking with other home owners in the community we knew we would need a water softener installed. We called around and got multiple quotes from other water softener companies not to mention the slew of door to door salesman from water companies we have never heard of but Donny with American Water sealed the deal for us. Donny explained both electric and non electric systems to us and provided all the information to our questions in a clear and concise manner. There was no pressure to sign up which we really enjoyed. We had offers for a lower price system but ultimately went with our experience and interaction with American Water. The installation went very smoothly as well, technician showed up on time and installed the system within 2 hours, explained how our system would work and any maintenance items we would need. We have lived in the City of Austin most of our lives and never thought about water softeners before. After feeling the huge difference with non chlorine water we will never go back to plain ole city water. It makes a huge difference on your skin, hair, clothes, washer and everything else! Thank you so much American Water and Donny for making our investment in a water softener the best experience possible!
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By CYNTHIA C. on 06/20/18
American water was very professional. They explained the process. There was no hard pitch to take their product over another product. The install went well.

By LINLEY P. on 06/09/18
Donny was excellent! He was very professional and informative, giving us his honest opinion and feedback so that we could make a decision that best fit our needs in our new home. I highly recommend Donny and American Water!

By ROBERT M. on 06/01/18
(no comment)

By MARIAN S. on 02/21/18
I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from th...
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I am thrilled with our whole house filtration system. Yes, it was expensive. Yes, it was worth it. The appearance of appliances improved immediately, including scale and deposits in the toilet tanks. Taking a shower is a pleasure. Now, I can take water from the RO system for my canning, wine making and fermentations without running to the store for filtered water. The installer was efficient, thorough and polite, leaving nothing behind. Our salesman, Donny, was complete and thorough. I couldn't be happier.
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By JARROD S. on 02/21/18
Donny was very honest and helpful. The installation process was smooth and as planned. We are very happy with the quality of the product, the customer service and the installation.

By THOMAS G. on 02/09/18
We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was...
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We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was $4,195 less a $600 cash discount. At the end I find out the total cost was $4,195. The cash discount (at least as I understood it) disappeared along the way. Eventually, American Water gave me a price break, but everything was done in a most un-businesslike fashion.
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By LANDON C. on 01/11/18
We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal an...
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We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal and answered every question that my wife or I had. Because of Donny we signed on the line as they where the last vendor. Our Technician Cody showed up on time and worked efficiently and was very helpful in explaining the operating procedures of our Water Softener RO systems. American Water delivered on time and on budget. I also like the fact that American Water has a strong work force made up of Military Veterans. Because of this you can truly see the can do attitude of this company and they excelled in all categories.
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By ANN M. on 12/29/17
Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking f...
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Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking for. We set up an installation time which was the Friday before Christmas of 2017. Due to inclement weather and other factors, they were unable to install the system in one day, but weren’t going to be open again until the following Wednesday. After I contacted Donny about the situation, the general manager instructed them to upgrade my system to a non-electric one, furnished a shed to enclose it in, and did not increase the price. I had a wonderful whole-house system for Christmas at a very reasonable cost. They are the BEST company I have ever dealt with. I recommend American Water to everyone. I am one satisfied customer.
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By SUSAN R. on 12/09/17
Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant m...
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Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant makes delicious water so now we will save since we can cancel our delivery of water from Ozarka! Donny was terrific in his explanation and Chan did a great job at the installation. I highly recommend American Water.
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By BILL S. on 11/18/17
Good, quick work. They do exactly what they say and the team gets the job done.

By MICHAEL R. on 08/15/17
Donnie arrived on time and had all the information I needed to make a great choice on a water softener and reverse osmosis system for my house. Great working with American Water. One minor noise issue was quickly resolved by service tech.

By BETSY R. on 08/03/17
We spoke with a few water softener/RO system companies, and American Water was hands down the best. They (Donnie) knew their stuff, educated us, and did not do a hard sell. Because of that, we were sold!

By CHARLENE V. on 07/22/17
(no comment)

By Jeff M. on 07/22/17
This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out o...
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This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out of his way to make sure we were satisfied and our experience was top notch. I'm so thankful to know there are still companies like this in business and wish them continued success. Thank you.
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