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By LOUIS D. on 09/11/19
The work was fast and complete. All was explained to us and a bonus facet was add to wash our vehicles. The one before this upgrade lasted 31 yrs so looking forward to another 31 yrs or more if I live that long. Really pleased how it looks in our garage. Thank you

By MARK P. on 09/09/19
Excellent service and product

By RAJA J. on 09/03/19
Great product and Great Service. Love supporting a family owned company.

By JOEL B. on 08/28/19
great service!

By KATHLEEN P. on 08/27/19
I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did...
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I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did not try to push the more expensive systems on me (which I would not have bought anyway). He listened to my needs, tested my water, then sold me the system that was right for me. The installation was professional and everyone has been very friendly and helpful. I would highly recommend American Water! I found them through a Google Search and read all of the reviews, and I can tell you they lived up to their 5 star reviews!!
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By ELIZABETH L. on 08/27/19
Great company and great service.

By NANCY D. on 08/23/19
In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I ...
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In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I wanted something better. I actually purchased a cheap RO system online and tried to find someone to install as I didn't feel confident doing it myself since a lot of these systems even installed by professionals have leak problems. Then I found the Kentico K5 RO system and fell in love with it. I had to have it. Yes it is not cheap. But it is known to have a long life span and seems better than any on the market. But no one in town offered it. I called the closest authorized dealer and they would not come to College Station. Don't blame them: why go so far just for one customer? But not to give up there I called the next closest: American Water in Round Rock. Not only were they ready and willing to come all the way to College Station, they also gave me a significant discount off a reasonable price on the system for someone local. They gave me several significant free items with the system too. They did not charge for installation and they did not charge for coming out to College Station. They pledged that they would be there to support me as if I was a local customer. All unexpected. (I had read reports of other companies gouging the price up on just the system for their local customers due to lack of competition. So I did not expect to get everything including delivery and professional installation and the free items and the couple of optional extras I purchased for half the price that Amazon charges for just the kentico basic system that you are on your own to install. I highly recommend this company. They said that College Station would be as far as they would go but if you are in the radius and thinking about a RO system. Go with American Water. They are great. The water and ice is so pure and clean and tastes like only water. So nice to fill my stainless water bottle with both and it last so much longer than just the cold RO water out of the bottle. So nice not to have to run to the RO store to fill bottles and lug them with my sore post-break arm. The installer was professional and courteous and instructed me on everything. There are also videos online if you forget. I am so happy and thankful every time I take a sip of that glorious pure water the way God meant it to be before man messed up the environment. Also, we got a cartridge that adds beneficial minerals back in. When you go to the RO store with water bottles you don't get that. I compared the water side by side. Only a slight difference in taste with the mineral canister. Not really noticible without a side by side comparison, really impossible to notice. If you don't like it you could always remove the canister if you have super taste buds but I would advise that we need those minerals for our health. So with this system you can get the bad stuff removed and the good stuff added back in. Takes very little room under the sink. If your sink is on an island, installers will say they can't run the line to the fridge but if you already have a line to the fridge it is often (not always) possible to use the existing line to the fridge. I love love love this and it was well worth the investment. Plus if you move you can take the system with you if you want. Just be sure this is understood in your house sell contract. Some people buying the house may offer to purchase it from you. Just make sure you get enough for it to replace your system at your new place.
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By THOAS C. on 08/19/19
No Comment

By Madhavi R. on 08/13/19
Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him t...
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Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him to anyone looking for a dependable water softener and water filtration expert.
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By David H. on 08/01/19
Jason did a great job in explaining the system and options to consider. Never felt pressured or that we were just getting a sales pitch. System was installed within a couple of weeks and we have been very pleased with the results. Would highly recommend Jason and American Water.

By CHARLENE J. on 07/28/19
No comment

By JERRY F. on 07/27/19
Great service....nice people

By Terrence B. on 07/26/19
Jason was awesome! Very informative, everything went exactly as he told us it would. Love the water now!

By ROBERT C. on 07/24/19
Romaldo was awesome. Very knowledgeable and took the time to walk me through every question I had. Our installer was great too. Professional, quick, and top notch work. Would highly recommend American Water.

By PETE P. on 07/23/19
Everything went as planned and on time

By HOWARD T. on 07/22/19
I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I h...
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I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I had the right system for my needs and that I was pleased with the installation. Cody installed the system taking care to pay attention to detail and provide me information on up-keeping the system. He was very professional and took his time to ensure the best installation. I highly recommend American Water and will be a continuing customer of this company. They have provided me timely and friendly assistance for many years.
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By TISHA M. on 07/17/19
Jason was phenomenal in listening to what I wanted and letting us know our options! We also highly recommend due to the fact that no electricity is needed for the unit!

By ELIZABETH D. on 06/26/19
Austin was great

By BUD G. on 06/18/19
Brittney was our salesperson and Nathan was the installer on our project. Both were very professional and experts in their field. Answered all my questions, and I asked a lot of them. VERY satisfied with this company and the product. ***** 5 stars from us!

By STACEY M. on 06/18/19
We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it hap...
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We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it happen. My only criticism is the time frame we were told (4 hours), turned into 8 hours. Regardless, I highly recommend this company!
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Select any employee to see all their reviews.

Charles C
Rating:
37 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(67 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(60 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(43 total reviews)
Brittney T
Customer Service Rep.
Rating:
(41 total reviews)
Jason W
Customer Service Rep.
Rating:
(30 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Brittney T has a 5-Star average rating and a total of 41 total reviews
41 total reviews
Brittney Terry is a water expert for the Round Rock and greater Austin area. She recently graduated from Texas Christian University with a Bachelors degree in Social Work. Brittney is the eldest of 6 girls. She takes pride in being their big sister.
By PETE P. on 07/23/19
Everything went as planned and on time

By BUD G. on 06/18/19
Brittney was our salesperson and Nathan was the installer on our project. Both were very professional and experts in their field. Answered all my questions, and I asked a lot of them. VERY satisfied with this company and the product. ***** 5 stars from us!

By JANIS B. on 06/14/19
Brittany was so professional and knowledgeable. Made my decision very easy.

By RICHARD M. on 05/18/19
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what heig...
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All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
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By GARY E. on 04/26/19
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how th...
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Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
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By RICK H. on 03/13/19
Brittany was very knowledgeable and provided all details regarding quality of the products, costs, and installation. We are very pleased we went with American Water.

By JAY S. on 03/07/19
My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easies...
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My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easiest, if not the easiest, to deal with was American Water. Simply put they did what they said they would do when they said they would do it. They, unlike most companies, were a joy to deal with and I highly recommend them without reservation.
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By RAY B. on 02/07/19
My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and wa...
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My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and was equally well informed and professional. They were fast and CLEAN and in and out in 3 hours. There was no mess!! The unit has worked well and delivered the performance we were looking for. We highly recommend American Water and Kenetico for your water management needs.
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By SUZY C. on 01/12/19
Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never ...
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Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never had a reverse osmosis system before. Brittany explained the system and it’s health benefits and without any sales pressure on her part, sold us on the product and we added it to our order. Brittany was a very personable young woman and a complete professional who represented the products she was selling very well. It was also obvious that she believed in what she was representing.
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By Dick R. on 10/22/18
Great repair service on our water softner.

By JESSE H. on 09/21/18
Gave me a good price for a water softener. The water softener installation date was just a few days after the appointment and it was completed faster than expected. Water softener has been running fine without any problems!

By DON R. on 09/10/18
My sales agent Brittney - was a pleasure to deal with. Unlike all the other water conditioning companies I've dealt with over the years - I asked her for no pitches - and what bottom line was right upfront - and that's what I got. Knowledgeable - Polite - and to th...
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My sales agent Brittney - was a pleasure to deal with. Unlike all the other water conditioning companies I've dealt with over the years - I asked her for no pitches - and what bottom line was right upfront - and that's what I got. Knowledgeable - Polite - and to the Point. If you like competing company Rep's who play games - using smoke and mirror tactic's - then Brittney is NOT your gal. Kinetico is the best NON-ELECTRIC system on the market - and to prove that - they put a 10 year warranty on their TOP system. If you're shopping for your 1st water conditioner - then you'll likely spend a lot less - get a lot less - and you'll be replacing it in 2 to 3 years - just like I did - more than once. But - if you do the research - realizing you GET what you pay for - and want to avoid the FAULTY SHORT LIFE system's - that run using electricity and electronics - then get American Water's TOP system - and be done with it. Again - do your research - avoid the shallow hype - and see which customers are STILL USING their systems 30 years later.
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By RON G. on 07/08/18
From the estimate to the installation, it was a great experience. It is always nice when you have people who know what they are doing, act professionally, and are friendly. I would highly recommend American Water anytime.

By BOB K. on 06/26/18
Too hard to post. I don't have the time to figure it out.

By LINDA P. on 06/21/18
Great experience!

By HOWARD H. on 06/16/18
It was a pleasure to have someone as knowledgable and candid as Brittney to explain our water test and available products to help us soften our water hardness and extend the life of our appliances. We are very pleased we trusted American Water. HDH

By PETER H. on 06/01/18
Competent, customer friendly, kind of people would want for neighbors; did great work.

By GREGORY P. on 04/27/18
The American Water technician was the best. There was an issue that he took the time to resolve to our satisfaction.

By HELEN S. on 04/03/18
Receptionist was personable/knowledgeable. Both Technicians who came out to diagnose issues & installer were knowledgeable & easy to understand. They were proud to work for the company, I might add. I give the company an A rating.

By MARK B. on 02/28/18
Very professional staff and made the process very easy. Brittney was the sales rep and she answered all of my questions and kept me in the loop the entire time. Austin did an excellent job with installing the new system and was very professional and timely. I wo...
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Very professional staff and made the process very easy. Brittney was the sales rep and she answered all of my questions and kept me in the loop the entire time. Austin did an excellent job with installing the new system and was very professional and timely. I would highly recommend this company to anyone who is in need of a new softener system or drinking water system.
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