CALL TO SCHEDULE
512-388-0022
By JANIS B. on 06/14/19
Brittany was so professional and knowledgeable. Made my decision very easy.

By JENNIFER J. on 06/13/19
The customer service that I received with American Water was awesome! The technician was on time and he explained the water softener usage before leaving. I highly recommend this company for your water softener installation.

By HEATHER F. on 06/06/19
Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house syste...
(View More)
Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house system and from the first glass or water and first shower, I knew we had made the right decision. The water in Hutto is just too hard to go without at least a softener. Call them today, you won't regret it.
(View Less)

By JOE W. on 06/03/19
This event started in early May and the first service was 5-10-19. I had called for regular maintenance of my water system. That was the first trip. My system would not cycle. It was serviced and I ordered a new filtration system. The repair did not fix the problem...
(View More)
This event started in early May and the first service was 5-10-19. I had called for regular maintenance of my water system. That was the first trip. My system would not cycle. It was serviced and I ordered a new filtration system. The repair did not fix the problem. Two weeks later the new filter was installed and the serviceman left. That evening I discovered the system still did not work. Around May 25 the serviceman came again and worked on the system and left. Later that night I discovered the system was still not fixed. I have now spent over $1100.00. Today on June 3 another serviceman came and. worked on the system and left. When I got home today, I found the system still cycling and dumping water on the ground. Something has got to change. They have made 4 trips here and I still have the same problem and am $1100.00 poorer! This problem has been going on and they can’t wait around to see if it is fixed. I have not had soft water in over a month.
(View Less)

By ARLIS K. on 05/30/19
We were very pleased with American Water’s service. They were able to install our water system within a week after speaking to the salesperson. Chan, the technician, was very knowledgeable and answered all our questions.

By JOHN G. on 05/19/19
We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Inst...
(View More)
We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Installation was scheduled and the system was installed in a most professional manner. Although somewhat expensive, our water is now incredibly pure and soft. We have owned water softeners from competitors. None of those other systems purified the water and created such incredibly soft water. Highly recommended.
(View Less)

By RICHARD M. on 05/18/19
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what heig...
(View More)
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
(View Less)

By NICK G. on 05/13/19
No Comment

By BOB W. on 05/10/19
Austin from American Water did a fantastic job installing our new water softener. He was quick, pleasant and very professional. I would highly recommend this company to any who need a water softener.

By WAYNE V. on 05/08/19
This is a superior water softener. The installation went smoothly and the installers were friendly and informative.

By Jackie L. McDonald I. on 05/02/19
Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with t...
(View More)
Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with their expertise. Words cannot describe how happy my family is with the experience. The water is great and we send a strong recommendation for this company!
(View Less)

By GARY E. on 04/26/19
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how th...
(View More)
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
(View Less)

By Catherine J. on 04/25/19
Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares...
(View More)
Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares that the equipment he promotes continues to work as expected. Thank you Jason!
(View Less)

By NANCY F. on 04/24/19
They were amazing and the product is great. Reverse osmosis. Wow!

By SRI V. on 04/18/19
Excellent. Great sales associate. On time, friendly, accommodative, great product.

By JASON J. on 04/13/19
(no comment)

By ROBERT M. on 04/10/19
Charles was very knowledgeable. He was able to answer some fairly technical questions about the testing and the product line. No pressure to purchase anything, no upsell pressure on system I decided on.

By JOHAN G. on 03/29/19
American Water employs very good staff for sales (Romaldo) and installation of its systems. They are also very responsive to calls and requests for support. I can certainly recommend their services.

By TODD S. on 03/27/19
No comments

By STEPHEN F. on 03/27/19
A great company, selling great products, and providing great customer service. My last Kinetico lasted 21 years. Just got a replacement in and hope to get another 21 years out of it.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
512-388-0022

Select any employee to see all their reviews.

Charles C
Rating:
36 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(62 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(54 total reviews)
Brittney T
Customer Service Rep.
Rating:
(39 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(39 total reviews)
Jason W
Customer Service Rep.
Rating:
(27 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
512-388-0022

Customer service is always a top priority at American Water. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
512-388-0022
Brittney T has a 5-Star average rating and a total of 39 total reviews
39 total reviews
Brittney Terry is a water expert for the Round Rock and greater Austin area. She recently graduated from Texas Christian University with a Bachelors degree in Social Work. Brittney is the eldest of 6 girls. She takes pride in being their big sister.
By JANIS B. on 06/14/19
Brittany was so professional and knowledgeable. Made my decision very easy.

By RICHARD M. on 05/18/19
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what heig...
(View More)
All of the team with whom we worked were very knowledgeable and professional. They honored an earlier quote despite a price rise in the interim between selection of models and installation at our new home. Brittany was helpful in advising on where and and what height to build shelving for the reverse osmosis equipment. Nathan, our installer, did a first rate installation and explained thoroughly how the system works and what we can expect. Two thumbs up all around.
(View Less)

By GARY E. on 04/26/19
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how th...
(View More)
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
(View Less)

By RICK H. on 03/13/19
Brittany was very knowledgeable and provided all details regarding quality of the products, costs, and installation. We are very pleased we went with American Water.

By JAY S. on 03/07/19
My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easies...
(View More)
My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easiest, if not the easiest, to deal with was American Water. Simply put they did what they said they would do when they said they would do it. They, unlike most companies, were a joy to deal with and I highly recommend them without reservation.
(View Less)

By RAY B. on 02/07/19
My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and wa...
(View More)
My wife and I purchased a Kenetico 4040 water softener system w/ chlorine removal and a K5 - RO water purification system from American Water. Brittney our sales representative was very knowledgeable and professional. The installation crew, led by Cody, came and was equally well informed and professional. They were fast and CLEAN and in and out in 3 hours. There was no mess!! The unit has worked well and delivered the performance we were looking for. We highly recommend American Water and Kenetico for your water management needs.
(View Less)

By SUZY C. on 01/12/19
Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never ...
(View More)
Brittany came to our new home to test our water and tell us what we needed in the way of a water softener. We have been customers of American Watercare, using a Kinetico system for the past 20 years. So we basically knew what we would need. However, we’ve never had a reverse osmosis system before. Brittany explained the system and it’s health benefits and without any sales pressure on her part, sold us on the product and we added it to our order. Brittany was a very personable young woman and a complete professional who represented the products she was selling very well. It was also obvious that she believed in what she was representing.
(View Less)

By Dick R. on 10/22/18
Great repair service on our water softner.

By JESSE H. on 09/21/18
Gave me a good price for a water softener. The water softener installation date was just a few days after the appointment and it was completed faster than expected. Water softener has been running fine without any problems!

By DON R. on 09/10/18
My sales agent Brittney - was a pleasure to deal with. Unlike all the other water conditioning companies I've dealt with over the years - I asked her for no pitches - and what bottom line was right upfront - and that's what I got. Knowledgeable - Polite - and to th...
(View More)
My sales agent Brittney - was a pleasure to deal with. Unlike all the other water conditioning companies I've dealt with over the years - I asked her for no pitches - and what bottom line was right upfront - and that's what I got. Knowledgeable - Polite - and to the Point. If you like competing company Rep's who play games - using smoke and mirror tactic's - then Brittney is NOT your gal. Kinetico is the best NON-ELECTRIC system on the market - and to prove that - they put a 10 year warranty on their TOP system. If you're shopping for your 1st water conditioner - then you'll likely spend a lot less - get a lot less - and you'll be replacing it in 2 to 3 years - just like I did - more than once. But - if you do the research - realizing you GET what you pay for - and want to avoid the FAULTY SHORT LIFE system's - that run using electricity and electronics - then get American Water's TOP system - and be done with it. Again - do your research - avoid the shallow hype - and see which customers are STILL USING their systems 30 years later.
(View Less)

By RON G. on 07/08/18
From the estimate to the installation, it was a great experience. It is always nice when you have people who know what they are doing, act professionally, and are friendly. I would highly recommend American Water anytime.

By BOB K. on 06/26/18
Too hard to post. I don't have the time to figure it out.

By LINDA P. on 06/21/18
Great experience!

By HOWARD H. on 06/16/18
It was a pleasure to have someone as knowledgable and candid as Brittney to explain our water test and available products to help us soften our water hardness and extend the life of our appliances. We are very pleased we trusted American Water. HDH

By PETER H. on 06/01/18
Competent, customer friendly, kind of people would want for neighbors; did great work.

By GREGORY P. on 04/27/18
The American Water technician was the best. There was an issue that he took the time to resolve to our satisfaction.

By HELEN S. on 04/03/18
Receptionist was personable/knowledgeable. Both Technicians who came out to diagnose issues & installer were knowledgeable & easy to understand. They were proud to work for the company, I might add. I give the company an A rating.

By MARK B. on 02/28/18
Very professional staff and made the process very easy. Brittney was the sales rep and she answered all of my questions and kept me in the loop the entire time. Austin did an excellent job with installing the new system and was very professional and timely. I wo...
(View More)
Very professional staff and made the process very easy. Brittney was the sales rep and she answered all of my questions and kept me in the loop the entire time. Austin did an excellent job with installing the new system and was very professional and timely. I would highly recommend this company to anyone who is in need of a new softener system or drinking water system.
(View Less)

By JOHN B. on 02/23/18
Our water softener leaked and flooded all night

By ANDY K. on 02/23/18
(no comment)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.