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By THOMAS G. on 02/09/18
We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was...
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We never got a contract. Never signed a contract. The installer just showed up at 11 one morning. The installers were not prepared to put in a French drain so I had to call around to find a place that sold 2-inch rocks. I thought up until the very end the cost was $4,195 less a $600 cash discount. At the end I find out the total cost was $4,195. The cash discount (at least as I understood it) disappeared along the way. Eventually, American Water gave me a price break, but everything was done in a most un-businesslike fashion.
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By DONN K. on 02/09/18
Great knowledgeable team. Brittney explains the options very well and was helpful in assessing our situation and making recommendations. The scheduling of the installation was easy. Nathan came on time and was very good. He was friendly and discussed the installa...
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Great knowledgeable team. Brittney explains the options very well and was helpful in assessing our situation and making recommendations. The scheduling of the installation was easy. Nathan came on time and was very good. He was friendly and discussed the installation process and provided me its various choices. He was very neat and courteous and thoroughly explained the systems and how to operate and maintain.
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By DAVID P. on 02/06/18
I had American Water install a Kinetico water softening system in my home on 01/11/2018. The installation went great, everyone was professional and courteous. The next morning I did notice a minor drip coming from one line. I called their office and they had a tech...
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I had American Water install a Kinetico water softening system in my home on 01/11/2018. The installation went great, everyone was professional and courteous. The next morning I did notice a minor drip coming from one line. I called their office and they had a technician come out that day and take care of the issue. The system has been in service for almost a month now. The system is working great and we now love our water. I'm a very happy customer. D. Printz Georgetown,TX.
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By RANDY R. on 01/31/18
Romaldo with American Water was super!! He gave an excellent overview of the product and we were so pleased we made the purchase immediately. The installation was done without delay and the follow up was superb. We couldnt be happier with our new system. Thanks Romaldo

By DAVID C. on 01/31/18
Romaldo was a great and kind sales rep. He explained things well and set up our service quickly. The tech who installed our RO system was Austin and he was polite, efficient and neat. No more bottled water for us. If you want to get rid of all the plastic jugs I w...
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Romaldo was a great and kind sales rep. He explained things well and set up our service quickly. The tech who installed our RO system was Austin and he was polite, efficient and neat. No more bottled water for us. If you want to get rid of all the plastic jugs I would highly recommend this company for your drinking water and other water needs.
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By BOB P. on 01/28/18
Charles was very helpful. He explained all the options available along with pricing for each. He was very accommodating and did an excellent job

By KARMA HANDWASH CARWASH C/O J. on 01/23/18
American Water here in Round Rock is a local company that takes pride in what they do, their people are professionals and they stay on the job until everything is buttoned up to the T. Thank you Charles for helping us tackle the hardest water in Texas!

By SONIA B. on 01/20/18
Very efficient installer. Within one hour I had a new water softener. Appear to be very efficient. American Water very helpful.

By RICHARD D. on 01/19/18
Julian was great--friendly and professional. Her's a keeper!

By ANNIE C. on 01/18/18

By LANDON C. on 01/11/18
We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal an...
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We had three quotes from 3 different vendors out here in dripping Springs. Donny our sales rep was great and very informative. He answered all our questions in a very timely manner, didn't do a long Billy May's sale promo. He was honest, direct and very personal and answered every question that my wife or I had. Because of Donny we signed on the line as they where the last vendor. Our Technician Cody showed up on time and worked efficiently and was very helpful in explaining the operating procedures of our Water Softener RO systems. American Water delivered on time and on budget. I also like the fact that American Water has a strong work force made up of Military Veterans. Because of this you can truly see the can do attitude of this company and they excelled in all categories.
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By BOB B. on 01/09/18
Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 43...
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Due to the recent Texas Hill Country freeze, we experienced an outdoor Kinetico pipe break. Once the Austin Kinetico Technician Scheduler understood that I had no way to bypass the Kinetico equipment, she scheduled Chan to repair my broken pipe. He arrived about 430PM on the same day I reported the break. he was so efficient and had the broken pipe repaired in about an hour. It was easy to tell that he knew the Kinetico equipment and how to repair the break. I want chan anytime I need a Kinetico Tech. He represents the Austin Kinetico Company most professionally. Than you Chan.
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By PATRICIA H. on 01/06/18

By JEFF E. on 01/02/18
Outstanding sales and service for a new water softener system with reverse osmosis. Installed two days after the contract. Quick and competent business. Highly recommend.

By ANN M. on 12/29/17
Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking f...
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Donny and American Water are the absolute best. I had searched and researched a water softener system for over two years because of my concern for my appliances and my home in general. Donny called on me a couple of times before I finally found what I was looking for. We set up an installation time which was the Friday before Christmas of 2017. Due to inclement weather and other factors, they were unable to install the system in one day, but weren’t going to be open again until the following Wednesday. After I contacted Donny about the situation, the general manager instructed them to upgrade my system to a non-electric one, furnished a shed to enclose it in, and did not increase the price. I had a wonderful whole-house system for Christmas at a very reasonable cost. They are the BEST company I have ever dealt with. I recommend American Water to everyone. I am one satisfied customer.
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By BILLY E. on 12/21/17
(no comment)

By BOB L. on 12/19/17
Brittany was very professional. She took the time to explain each system to us. She also kept in touch as to scheduling of our installation. A very good experience.

By SUSAN R. on 12/09/17
Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant m...
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Our water system was installed last Monday. The water is fantastic! We waited 23 years to put in a system and I'm so happy we finally did it. We had heard that softened water was salty tasting but that is not the case here and the RO system at the kitchen hydrant makes delicious water so now we will save since we can cancel our delivery of water from Ozarka! Donny was terrific in his explanation and Chan did a great job at the installation. I highly recommend American Water.
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By KEVIN L. on 12/05/17
We are very happy with our new system. It is amazing the difference in how your skin and hair feels after bathing.

By ANTHONY J. on 11/28/17
I have no complaints about American Water services. Always helpful, answers all my questions, and on time!
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