Romaldo G.'s presentation was very informative and interesting. He was fully engaged in his explanations with an enthusiasm and commitment to both the product and his company. We enjoyed dealing with such a knowledgeable and pleasant representative. We gladly recommend American Water.
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American Water recently installed our water softener and RO drinking water system, and we are thrilled. Both are great, and we have noticed a huge difference in our water for drinking and bathing. I first contacted American Water a few months ago as we were trying to figure out how to get a new loop installed (for a home we ended up not purchasing). Everyone that I spoke with was extremely kind, patient, and helpful with all of my questions. I know almost nothing about plumbing, etc. and they did a fantastic job helping me to understand. And they were kind enough to answer my calls and even call me back just to answer my questions before I had planned on giving them any business. We've interacted with at least 5 people from this company, and everyone has been phenomenal. Recently we worked with Brittney to decide on what system we would be purchasing. She was also very clear, informative, and patient with all of our questions and concerns, both before and after our installation. The estimate meeting doesn't feel like a sales pitch but an informational meeting to understand the value of their Kinetico systems. You're not pressured to buy anything, just to consider the value of American Water and Kinetico. We highly recommend this company for both quality of the product and the fantastic customer service experience.
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When I called for service it was scheduled quickly and at a convenient time for me. Service rep was on time and very thorough and clear. He showed me the damage and told me the options and prices but did not pressure me. He left his card and said he would be glad to explain everything to my husband if he had questions when he got home. Then the installation person was very pleasant and knowledgeable. Both were polite and respectful and neat in appearance.
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My water softener sprung a leak after 20 years and was I very pleased to discover the phone number for American Water on the tank was still valid. Justin came out promptly on time and assessed the overall condition of the system and gave me estimates for fixing the existing system or buying new. I elected buying new and in 2 days a team was out to install the new system. They were very professional and efficient. I think I received a very competitive proice and financing options that worked well for me. I was pleased with the entire process from the initial call to the installation.
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A much better explaining "water-on-water". Example The water tanks are basically the same for the A200 and the K5. They both have two chambers. A200 uses air pressure that decreases as water is used while the K5 uses the house water pressure so water pressure remains constant until most all water is emptied.
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