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American Water | 530 S Interstate 35 | Round Rock, TX 78681

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

By ARTHUR H. on 09/30/20

Installer was prompt, very workman like, knew his job and was polite. I am pleased with the installation.

By BUZZ F. on 09/29/20

Romaldo was very efficient and friendly. Walked us through the process and presented our options. We are happy with the product and the installer, Andrew, was nice and did his best to please us. So far, the water softener seems to be working as it should.

By MICHAEL G. on 09/14/20

Great product. staff are great as well.

By SAM W. on 09/10/20

We looked at different options for water filtration and reverse osmosis for weeks. Finally found a knowledgeable company to provide product and install. They were very quick to schedule and pricing was provided at time of initial sales call. Installers provided quality installation of products and piping. RO and Filter works great. Water tastes amazing. Also love how it looks. Highly recommend.
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By MAX S. on 09/07/20

Andrew was thorough, friendly and technically sound. He diagnosed the problem we needed to be fixed and fixed it. Things are running very well -- we couldn't be any happier.

By JESSE H. on 09/03/20

They did a great job evaluating the water situation and installing.

By ANNE P. on 08/31/20

The service team and installation team were dynamic. It was a pleasure to work with such a reliable group of people and material.

By BRANDON C. on 08/28/20

no comment

By JSUTIN S. on 08/27/20

American Water did a great job in explaining their products and answering all of our questions. Would definitely recommend.

By TRACY K. on 08/27/20

We had a great team from American Water install a Kinetico system for us and we are very pleased with the results. Jason Watson came for our initial contact and was extremely informative. He helped us understand how and why the system would help us. Then we had two really helpful technicians come out and install the system. They were very careful not to make a mess. (Frankly, I don't know how they did it!) But it turned out really nice. The install went in out garage and takes up a minimum amount of space. thank you American Water!
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By STEPHEN C. on 08/24/20

I called (3) providers. We have a need for a relatively high gallon per minute flow rate. Most residential equipment can only handle 6-8 gallons per minute (maximum). I was originally going to go with Ra&%#oft however, they could not provide a solution (after requesting it) that would meet my needs of an 11 GPM flow rate. American Water created a solution that meets our needs. The installer did a fantastic job with equipment placing. A small leak popped up and they returned to fix it quickly. The sales representative Kevin collaborated with another person in his officer to ensure the system would deliver on my needs. I am very happy with the overall system and results.
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By THOMAS S. on 08/22/20

They were very informative about the different water softener choices. And when it was day for installation, the serviceman was punctual and did the job quickly and efficiently. Was very pleased with the entire process.

By JOHN W. on 08/20/20

no comment

By ANDY R. on 08/17/20

Prompt on sending out a knowledgeable sales representative and installation crew.

By JOHN G. on 08/15/20

Great products and great service. Perhaps not the cheapest but surely the best!

By Javier U. on 08/14/20

We highly recommend Kinetico! Kevin provided stellar customer service throughout our experience. He was knowledgeable about the products, follow up with our questions, and has a very friendly demeanor. The men that came and added our loop were professional and did...
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By APRIL G. on 07/31/20

I just purchased my second Kinetico softener after 10 years and the process was quick, easy, and my water is better than ever. The team is responsive even after hours and all work was done flawlessly. Highly recommend!

By CLIFF A. on 07/21/20

Always very responsive and knowledgeable. Romaldo and David took the time to explain the products and processes. Great customer service from beginning to end.

By ANGEL G. on 07/16/20

The whole crew were professional and courteous. They have a lot knowledge about the equipment. After installing the equipment an excellent briefing on how to properly maintain the equipment. Thank you . I will recommend this team to anybody that needs the service. Good job.

By RON C. on 07/13/20

Salesman was very professional and knowledgeable. Listened to our needs and suggested the right solution, not the most expensive one. Installer seemed to know his stuff and provided a lot of helpful information for us to get the most out of our system. Softener and...
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1. Choose a Service Pro

American Water T.
Cary B.
Charles C.
Darlene R.
Erin J.
Jason H.
Jason W.
Jill W.
Kevin A.
Martin G.
Romaldo G.
Staton M.

Customer service is always a top priority at American Water. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.

Select any employee to see all their reviews.

1. Choose a Service Pro

American Water T.

Cary B.

Charles C.

Darlene R.

Erin J.

Jason H.

Jason W.

Jill W.

Kevin A.

Martin G.

Romaldo G.

Staton M.

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