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By ROLAND S. on 07/25/17
From Jason's initial visit to the installation by Kyle, it's been a great experience...Jason and kyle are professional and knowledgeable and follow-up has been great...and of course, great water...thank you...Roland & Kathy Salinas

By JOAN B. on 07/24/17
Very good customer service, so far. Hope we don't have to call for any problems with our system, but have a good feeling they will come through, if needed. Installer extremely courteous.

By CHARLENE V. on 07/22/17
(no comment)

By Jeff M. on 07/22/17
This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out o...
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This is a stand up company. We had a couple of little hiccups during our install and, finally, we found a company that stands by their promises and doesn't pass the buck. These mistakes were flukes and not representative of their services but the manager went out of his way to make sure we were satisfied and our experience was top notch. I'm so thankful to know there are still companies like this in business and wish them continued success. Thank you.
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By HOON K. on 07/21/17
Awesome service !!

By WARREN B. on 07/19/17
After having arguably the absolute worst customer experience with Culligan, I had conversations with friends in the neighborhood about what brand of water softener they use. I was told to contact American Water about the Kinetico softeners they carry. Needless to s...
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After having arguably the absolute worst customer experience with Culligan, I had conversations with friends in the neighborhood about what brand of water softener they use. I was told to contact American Water about the Kinetico softeners they carry. Needless to say, they were more professional and took much great care installing the new system than Culligan could possibly ever dream of. I can guarantee you if anyone I know asks who to call for water softener and drinking systems, there will not be any hesitation - call American Water and ask about the Kinetico systems.
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By ERNEST W. on 07/19/17
On time and very timeline and good installation.

By SCOTT & ANNETTE R. on 07/18/17
Our new whole house water softener was installed yesterday and we are beyond pleased. The entire process was handled in a very professional yet friendly manner. We are confident we received the best system on the market for the best price. It's refreshing to do bus...
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Our new whole house water softener was installed yesterday and we are beyond pleased. The entire process was handled in a very professional yet friendly manner. We are confident we received the best system on the market for the best price. It's refreshing to do business with a company like American Water. Last, but definitely not least, our salesman, Romaldo is a great asset to this company. If we ever start our own business, I'll be looking for him or folks just like him!
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By LIZELLE L. on 07/02/17
Justin was our water service specialist, inspecting and giving feedback for making our water taste, smell and feel better. He was no pressure, and informative. Nathan was our installer for the new water softener and kitchen filtration. He was fantastic! Knowled...
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Justin was our water service specialist, inspecting and giving feedback for making our water taste, smell and feel better. He was no pressure, and informative. Nathan was our installer for the new water softener and kitchen filtration. He was fantastic! Knowledgeable about the plumbing, set up, and installation. He gave great instructions on the maintenance and use of both systems. The two gentlemen were a deciding factor and reassurance for why we went with American Water. Thanks!
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By Nicolette van W. on 06/30/17
Donny W was very informative and accurate at our initial meeting. The installer, Cody, was excellent! We are very pleased with our water now!!

By SANDY S. on 06/29/17

By NANCI F. on 06/27/17

By KATHY M. on 06/25/17
I have been an American Water Care customer for 22 years. Their staff has always been amazing! I have never been pressured to upgrade or replace and I trust the service techs completely. I wish I could remember the name of the technician that installed my softener ...
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I have been an American Water Care customer for 22 years. Their staff has always been amazing! I have never been pressured to upgrade or replace and I trust the service techs completely. I wish I could remember the name of the technician that installed my softener last week, but I do remember Dustin coming out the day before and taking my old system apart. He explained everything that was worn out and showed me the evidence. He explained the cost of repair vs. replace and helped me choose what was best for my needs. Thank you!....I will continue to refer friends their way!
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By KEITH & STACY W. on 06/22/17
American Water, installer, Nathan did a fantastic job installing my new water softener system. He explained how the system worked, made recommendation about components and current by-pass value. I really appreciate how he made it personable. He is truly an asset to...
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American Water, installer, Nathan did a fantastic job installing my new water softener system. He explained how the system worked, made recommendation about components and current by-pass value. I really appreciate how he made it personable. He is truly an asset to his company and I would recommend him and American Water to my family and friends.
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By Myriam M. on 06/22/17
We just recently purchase a new house, so we want to take care all the appliance, never had any water softener , didn't know anything about it, Britany show up at my house, and very profesional did a water test, and explain me everything, so far we are very happy w...
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We just recently purchase a new house, so we want to take care all the appliance, never had any water softener , didn't know anything about it, Britany show up at my house, and very profesional did a water test, and explain me everything, so far we are very happy with our purchase, it was a very smooth buy and profesional service.
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By Nawed on 06/22/17
I worked with Brittney Terry to install water softener at my home. She seemed to be very knowledgeable and helped me understand various options. During my research period, Brittney persistently followed up while answering tons of questions. The install process went...
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I worked with Brittney Terry to install water softener at my home. She seemed to be very knowledgeable and helped me understand various options. During my research period, Brittney persistently followed up while answering tons of questions. The install process went smooth. There was a small issue we noticed post install but American Water promptly sent their on call technician named Brian & had it fixed immediately. I found the entire staff very courteous and helpful & recommend American Water to others.
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By Rao v. on 06/17/17
American waters provide me the best options I can choose, sales and service are excellent Brittney Terry sales manager she is awesome very professional and responsive Thank Brittney

By Matt B. on 06/16/17
Great Service and friendly Staff. Brittney was a pleasure to work with, only had the softener a couple of days so far so good.

By BILL G. on 06/16/17
He knows his stuff!

By Apperson on 06/14/17
Romaldo and American Water we amazing to work with. Everything was explained very well to me, and Romaldo in particular was very knowledable of the product and water quality. They were able to install in a very timely manner and the unit works just as described. I ...
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Romaldo and American Water we amazing to work with. Everything was explained very well to me, and Romaldo in particular was very knowledable of the product and water quality. They were able to install in a very timely manner and the unit works just as described. I could not be happier!
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