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By Apperson on 06/14/17
Romaldo and American Water we amazing to work with. Everything was explained very well to me, and Romaldo in particular was very knowledable of the product and water quality. They were able to install in a very timely manner and the unit works just as described. I ...
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Romaldo and American Water we amazing to work with. Everything was explained very well to me, and Romaldo in particular was very knowledable of the product and water quality. They were able to install in a very timely manner and the unit works just as described. I could not be happier!
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By ERIC W. on 06/13/17
On time for both the sales presentation and the installation of the water softener. All questions were answered for the product in the sales presentation as were any questions on the equipment.

By JO EYLLEN O. on 06/09/17
These people are awesome. Highly recommend them.

By Lorraine N. on 06/07/17
They coordinated with my GC in order to install a water softener and RO unit during my kitchen remodel. Installation was quick and easy. Followed up to ensure I knew how to maintain my new units.

By MARCIA T. on 05/28/17
American Water was easy to work with, came on time, installed our new system, and explained everything very well. Very satisfied.

By THOMAS K. on 05/25/17
After having a Kinetco water softener for 30 years..it finally gave up. The only place to go was back to American Water to get another Kinetico.

By RANDALL R. on 05/22/17
Excellent service from water testing to softner installation.

By MARIE W. on 05/18/17
We had been shopping around for water treatment systems for a while. Donald came to explain their system and educate me on water in my area. I felt like he was genuine and not like a salesman pitching a sale with no hooks or crazy sales tactics. When he left we fel...
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We had been shopping around for water treatment systems for a while. Donald came to explain their system and educate me on water in my area. I felt like he was genuine and not like a salesman pitching a sale with no hooks or crazy sales tactics. When he left we felt confident that Kinetico was the way to go but decided to continue our search. He was very patient with me in regards to my search and was open to answering any additional questions I had. Our representative and the installer were both very professional and we are more than happy with our system and how great the water is!
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By SAM S. on 05/15/17
Charles and everyone at American Water were a pleasure to deal with helping me solve my water issues. Great product and customer service. Thanks guys!

By YASUKO P. on 05/08/17
Every one of the team of American Water Care give us a great customer service. Thank you and we will give highly recommend the products to my family's and friend's.

By Wendy and Dann S. on 05/02/17
Dann and I first met Ronaldo at the Austin Home and Garden Show earlier this year and what he shared with us about the mineral content in the water here can totally clog your pipes and faucets even within the first year was absolutely frightening to me and my husba...
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Dann and I first met Ronaldo at the Austin Home and Garden Show earlier this year and what he shared with us about the mineral content in the water here can totally clog your pipes and faucets even within the first year was absolutely frightening to me and my husband! We knew when we built our house we needed to get a water softener and a water purifier for our drinking water. After our home had been built, we immediately contacted Ronaldo to come out to our house test our water! We also met with another agent from another reputable company and we decided to go with American Water with Ronaldo, because of his very thorough presentation and his passion about clean water and American Water's reputation in the Austin area and all over the world! We could not be more pleased! We love the drinking water how it tastes and our shower water leaves our skin and hair feeling quite soft. We are so thankful for our water system in our house and highly recommend it to anyone thinking of putting in a water system in their home! It is worth every penny for your health and for your home! It is wonderful to not be taking in all that chlorine, as well as inhaling it in our showers, and knowing that the water I am drinking is pure and good for my body and that the pipes in our home are being protected from calcium and mineral build-up. Ronaldo is very good at answering any questions you might have and he cares about offering you what is best for you and your home! You feel like you have known him all your life, once you have met him! So consider American Water to satisfy all your water needs!
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By GERRI G. on 04/26/17
I have worked with American Water for 20 years. They have put in several water systems for me. I love that my water system gives me better quality water than any bottled water on the market. They have ALWAYS provided me with excellent service. They are profession...
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I have worked with American Water for 20 years. They have put in several water systems for me. I love that my water system gives me better quality water than any bottled water on the market. They have ALWAYS provided me with excellent service. They are professional, knowledgeable, helpful and friendly. I work with Laura and she's awesome! Their prices are reasonable and they genuinely care about their customers.The techs are experienced and do a great job! They work quickly and efficiently. I highly recommend American Water! Call them today you'll be glad you did Gerri G. Austin
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By THERESA C. on 04/21/17
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By Brian P. on 04/19/17
The folks at American water were great to work with and Romaldo was very polite and informative when he came to our house for water testing. He involved our kids in the testing witch was cool. He also answered all our questions, even the goofy ones our kids asked h...
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The folks at American water were great to work with and Romaldo was very polite and informative when he came to our house for water testing. He involved our kids in the testing witch was cool. He also answered all our questions, even the goofy ones our kids asked him. Top shelf performance!!
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By CLINT C. on 04/13/17
I should've called American Water a year ago. Excellent system, service and job! Thank you guys very much.

By Christina M. on 04/06/17
Our new water softener is going to be installed next week and I'm so excited about it. We first spoke with Jay Baker who gave us the run down of everything and set us up for an appointment with Donny. Donny came by the house and explained all the different options ...
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Our new water softener is going to be installed next week and I'm so excited about it. We first spoke with Jay Baker who gave us the run down of everything and set us up for an appointment with Donny. Donny came by the house and explained all the different options including the pros and cons of each one. He was very informative and took the time to educate on options. Within one week we will have a new water softener!
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By FRANCIA B. on 04/05/17
This rating is related to the annual checkup service call. I took the time mentioning the systems was not producing soft water. The response was too much salt at the tank, and needed to be emptied. Well, I spent the moneys and purchase buckets to empty the salt tan...
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This rating is related to the annual checkup service call. I took the time mentioning the systems was not producing soft water. The response was too much salt at the tank, and needed to be emptied. Well, I spent the moneys and purchase buckets to empty the salt tank. Then called in to ask how the system could be re-activated on-demand. Got the instructions follow the instructions but the system never regenerated. On the contrary started leaking water thru the drain pipes as if it was regenerating. Today (less than a week later), the second serviceman was on point, and immediately tested the hardness of the water being 37 points. Again 37 points, that is hard water. It turned out to be the water softener is not processing the water and the system needs to be re-plumb so the serviceman can have access to troubleshoot the water softener. Bottom line is, when you take the time to have knowledgeable employees, it makes a great difference on the service level. I just hope the next young man schedule to re-plumb and service the unit next week is as good as the one today, April 5, 2017. Please note, I had been a very please customer for the past 20 years with American Water. I hope and pray it will continue to be this way. I like them as their model is family own service level. It is hard to find reliable companies for home services.
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By MIKE P. on 04/04/17
The service technician called when he was on his way and even showed up earlier than scheduled appt. He was helpful and fast. I would recommend American Water to anyone.

By TAMMY C. on 04/02/17
American water gave efficient , honest service. I have well water and needed a new system related to a leak . He did not try to persuade me to purchase more then I needed , he gave me choices and I chose the right one for me . It is working great. A light chemical ...
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American water gave efficient , honest service. I have well water and needed a new system related to a leak . He did not try to persuade me to purchase more then I needed , he gave me choices and I chose the right one for me . It is working great. A light chemical smell at first from the carbon tank but that has disappeared. I would recommend the service.
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By WILLIAM F. on 03/28/17
We just purchased our first home and it happened to have a water softener installed. I found an American Water sticker on the side and decided to give them a call. We wanted to get the system checked and serviced since we did not know when it had been completed l...
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We just purchased our first home and it happened to have a water softener installed. I found an American Water sticker on the side and decided to give them a call. We wanted to get the system checked and serviced since we did not know when it had been completed last. Julian came out and was fantastic. The office told him we'd never had a softener before and he explained absolutely everything from how it works to the condition of our unit and the benefits of having it. We've had to deal with a lot of service companies since purchasing the new home and it was very refreshing to have such a wonderful customer experience. It's sad that it's so rare these days.
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