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By JOHN G. on 05/19/19
We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Inst...
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We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Installation was scheduled and the system was installed in a most professional manner. Although somewhat expensive, our water is now incredibly pure and soft. We have owned water softeners from competitors. None of those other systems purified the water and created such incredibly soft water. Highly recommended.
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By NICK G. on 05/13/19
No Comment

By BOB W. on 05/10/19
Austin from American Water did a fantastic job installing our new water softener. He was quick, pleasant and very professional. I would highly recommend this company to any who need a water softener.

By Jackie L. McDonald I. on 05/02/19
Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with t...
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Outstanding company! Very professional from the initial consult until the work was completed. Very good pricing, detailed-information and staff that handled everything beyond expectations. A special thank you to Chan and his counterpart. I was very pleased with their expertise. Words cannot describe how happy my family is with the experience. The water is great and we send a strong recommendation for this company!
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By GARY E. on 04/26/19
Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how th...
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Brittany listened to our needs, answered all questions. Let me have the necessary time to decide, without pressure. Great service on determination of water softener type and need, installation, instruction, on-time with completion and accuracy. Understanding how the Kinetico water softener functions and showing us how the device works, and training in maintenance was exceptional. Excellent and timely installation by Austin as well. Thank you American Water.
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By Catherine J. on 04/25/19
Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares...
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Jason installed the Kinetico water softener and R.O. systems about 6 months ago in my home, and it's been working great since. Today, Jason offered to perform a random water check which proved excellent. Jason certainly shows great customer support, obviously cares that the equipment he promotes continues to work as expected. Thank you Jason!
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By NANCY F. on 04/24/19
They were amazing and the product is great. Reverse osmosis. Wow!

By SRI V. on 04/18/19
Excellent. Great sales associate. On time, friendly, accommodative, great product.

By JASON J. on 04/13/19
(no comment)

By ROBERT M. on 04/10/19
Charles was very knowledgeable. He was able to answer some fairly technical questions about the testing and the product line. No pressure to purchase anything, no upsell pressure on system I decided on.

By JOHAN G. on 03/29/19
American Water employs very good staff for sales (Romaldo) and installation of its systems. They are also very responsive to calls and requests for support. I can certainly recommend their services.

By TODD S. on 03/27/19
No comments

By STEPHEN F. on 03/27/19
A great company, selling great products, and providing great customer service. My last Kinetico lasted 21 years. Just got a replacement in and hope to get another 21 years out of it.

By CASSANDRA C. on 03/26/19
From VP Jennifer to Austin who installed a new water system in garage and Nathan, who helped trouble shoot a problem with our under sink reverse osmosis drinking water, we couldn’t be happier. American Water Kinetico, replaced another brand that did not meet our ...
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From VP Jennifer to Austin who installed a new water system in garage and Nathan, who helped trouble shoot a problem with our under sink reverse osmosis drinking water, we couldn’t be happier. American Water Kinetico, replaced another brand that did not meet our needs....R&C-Georgetown Tx.
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By PETER R. on 03/20/19
On time service, excellent product, high quality service, very reasonable prices. What could one ask for more. I highly recommend.

By JEFF M. on 03/20/19
I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand th...
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I'm very impressed with the very high quality service I've received from American Water. Romaldo was superb in describing the different options available to us, and gave me all the information I needed to make the best decision for our family. The Kinetico brand that they offer truly is the best in class from what I could tell after extensive research. After selecting the water softener and filter system we wanted, the installation crew was faced with an unexpected and extremely labor-intensive job because they had to dig a trench through my whole yard (which includes a large amount of rock bedrock), but it did not dent their work ethic or professionalism at all. I would highly recommend American Water for anyone looking for top quality systems and service, both for their high-end and standard systems.
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By RICK H. on 03/13/19
Brittany was very knowledgeable and provided all details regarding quality of the products, costs, and installation. We are very pleased we went with American Water.

By ANDREW C. on 03/08/19
Technician came out on time and did the installation in a timely manner job looks really clean and professional equipment looks top of the line and hope it will last for years to come.

By THOMAS S. on 03/08/19
No comments

By JAY S. on 03/07/19
My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easies...
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My home was consumed by the Camp fire in Paradise CA Nov 8th, 2018. My wife & I lost everything and moved to be closer to her sister here in Georgetown. Needless to say we had to deal with over a dozen contractors & companies to get back on track. One of the easiest, if not the easiest, to deal with was American Water. Simply put they did what they said they would do when they said they would do it. They, unlike most companies, were a joy to deal with and I highly recommend them without reservation.
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512-388-0022

Select any employee to see all their reviews.

Charles C
Rating:
34 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(60 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(53 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(39 total reviews)
Brittney T
Customer Service Rep.
Rating:
(37 total reviews)
Jason W
Customer Service Rep.
Rating:
(27 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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