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By LOUIS D. on 09/11/19
The work was fast and complete. All was explained to us and a bonus facet was add to wash our vehicles. The one before this upgrade lasted 31 yrs so looking forward to another 31 yrs or more if I live that long. Really pleased how it looks in our garage. Thank you

By MARK P. on 09/09/19
Excellent service and product

By RAJA J. on 09/03/19
Great product and Great Service. Love supporting a family owned company.

By JOEL B. on 08/28/19
great service!

By KATHLEEN P. on 08/27/19
I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did...
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I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did not try to push the more expensive systems on me (which I would not have bought anyway). He listened to my needs, tested my water, then sold me the system that was right for me. The installation was professional and everyone has been very friendly and helpful. I would highly recommend American Water! I found them through a Google Search and read all of the reviews, and I can tell you they lived up to their 5 star reviews!!
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By ELIZABETH L. on 08/27/19
Great company and great service.

By NANCY D. on 08/23/19
In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I ...
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In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I wanted something better. I actually purchased a cheap RO system online and tried to find someone to install as I didn't feel confident doing it myself since a lot of these systems even installed by professionals have leak problems. Then I found the Kentico K5 RO system and fell in love with it. I had to have it. Yes it is not cheap. But it is known to have a long life span and seems better than any on the market. But no one in town offered it. I called the closest authorized dealer and they would not come to College Station. Don't blame them: why go so far just for one customer? But not to give up there I called the next closest: American Water in Round Rock. Not only were they ready and willing to come all the way to College Station, they also gave me a significant discount off a reasonable price on the system for someone local. They gave me several significant free items with the system too. They did not charge for installation and they did not charge for coming out to College Station. They pledged that they would be there to support me as if I was a local customer. All unexpected. (I had read reports of other companies gouging the price up on just the system for their local customers due to lack of competition. So I did not expect to get everything including delivery and professional installation and the free items and the couple of optional extras I purchased for half the price that Amazon charges for just the kentico basic system that you are on your own to install. I highly recommend this company. They said that College Station would be as far as they would go but if you are in the radius and thinking about a RO system. Go with American Water. They are great. The water and ice is so pure and clean and tastes like only water. So nice to fill my stainless water bottle with both and it last so much longer than just the cold RO water out of the bottle. So nice not to have to run to the RO store to fill bottles and lug them with my sore post-break arm. The installer was professional and courteous and instructed me on everything. There are also videos online if you forget. I am so happy and thankful every time I take a sip of that glorious pure water the way God meant it to be before man messed up the environment. Also, we got a cartridge that adds beneficial minerals back in. When you go to the RO store with water bottles you don't get that. I compared the water side by side. Only a slight difference in taste with the mineral canister. Not really noticible without a side by side comparison, really impossible to notice. If you don't like it you could always remove the canister if you have super taste buds but I would advise that we need those minerals for our health. So with this system you can get the bad stuff removed and the good stuff added back in. Takes very little room under the sink. If your sink is on an island, installers will say they can't run the line to the fridge but if you already have a line to the fridge it is often (not always) possible to use the existing line to the fridge. I love love love this and it was well worth the investment. Plus if you move you can take the system with you if you want. Just be sure this is understood in your house sell contract. Some people buying the house may offer to purchase it from you. Just make sure you get enough for it to replace your system at your new place.
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By THOAS C. on 08/19/19
No Comment

By Madhavi R. on 08/13/19
Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him t...
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Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him to anyone looking for a dependable water softener and water filtration expert.
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By David H. on 08/01/19
Jason did a great job in explaining the system and options to consider. Never felt pressured or that we were just getting a sales pitch. System was installed within a couple of weeks and we have been very pleased with the results. Would highly recommend Jason and American Water.

By CHARLENE J. on 07/28/19
No comment

By JERRY F. on 07/27/19
Great service....nice people

By Terrence B. on 07/26/19
Jason was awesome! Very informative, everything went exactly as he told us it would. Love the water now!

By ROBERT C. on 07/24/19
Romaldo was awesome. Very knowledgeable and took the time to walk me through every question I had. Our installer was great too. Professional, quick, and top notch work. Would highly recommend American Water.

By PETE P. on 07/23/19
Everything went as planned and on time

By HOWARD T. on 07/22/19
I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I h...
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I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I had the right system for my needs and that I was pleased with the installation. Cody installed the system taking care to pay attention to detail and provide me information on up-keeping the system. He was very professional and took his time to ensure the best installation. I highly recommend American Water and will be a continuing customer of this company. They have provided me timely and friendly assistance for many years.
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By TISHA M. on 07/17/19
Jason was phenomenal in listening to what I wanted and letting us know our options! We also highly recommend due to the fact that no electricity is needed for the unit!

By ELIZABETH D. on 06/26/19
Austin was great

By BUD G. on 06/18/19
Brittney was our salesperson and Nathan was the installer on our project. Both were very professional and experts in their field. Answered all my questions, and I asked a lot of them. VERY satisfied with this company and the product. ***** 5 stars from us!

By STACEY M. on 06/18/19
We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it hap...
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We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it happen. My only criticism is the time frame we were told (4 hours), turned into 8 hours. Regardless, I highly recommend this company!
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512-388-0022

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Charles C
Rating:
37 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(67 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(60 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(43 total reviews)
Brittney T
Customer Service Rep.
Rating:
(41 total reviews)
Jason W
Customer Service Rep.
Rating:
(30 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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