Romaldo was the dream salesperson when it comes to information about our water system. You name it he knew it. But he was more than that friendly, kind, honest and was not pushing for a sale. He genuinely wanted to educate me about the type of system I was getting. I had spoken to several other companies before making my decision to purchase from Romaldo. Im sure glad i did. Will refer him to anyone thats looking for a superior product from a superior company. Romaldo 's company is very lucky to have him.
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We got a water softener installed and the whole process was fantastic from start to finish. The salesman was very informative and very low pressure. We were interested in installing but, due to life circumstances, ended up needing to wait a couple years before we were able to move ahead. Once we were ready, we emailed them and everything just smoothly started up again. The workers who did the install were prompt, polite, actively communicated about the state of things and got the job done quickly. When they were finished, they showed us how everything worked and answered all our questions. Everything about this company is professional and I wouldn't hesitate to recommend them to anyone.
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What I loved about Cary was he was patient with me and answered all my questions. He spoke of his own personal experience with the product and I didn’t feel pressured into buying. I later received a personalized card from Cary in the mail. I liked that he took time out of his day to thank me.
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Excellent customer service. During the week of the snow storm of 2021, I called them on Wednesday, they were at my house on Saturday and gave me a quote the same day. Once Insurance approved, they scheduled the job. While on site, they were very professional and troubleshooted and identified a second water source feeding into the water softener. It turned out to be the garage apartment which we knew about, but did not know the exact line route. Would highly recommend.
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I was thrilled to order the water softener but my seller didn't know the company had missing pieces to the equipment. We found out during the instal, when the installer stated that both the system in the garage and the system underneath the sink were missing pieces to be complete. I'm not happy that I will have to waste another day off from work so they can come back and finish the job. It's been a few days and still haven't heard when they will come back and finish the job.
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