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By CAROL M. on 10/17/19
They were here almost immediately after I told them the problem with my water softener and were able to install a new one the same day. They called two days later to see if the install went well and have continued to stay in contact with me.

By LANCE D. on 10/10/19
Very professional and quick install. Already taste and feel the difference in our water.

By Chris P. on 10/03/19
Romaldo is the best! He's honest, trustworthy, knowledgeable, and just an overall great guy. We bought a K5 drinking system from him 4 years ago and just bought a water softener system from him. He's still the same great guy and we'd buy from him all over again!

By FRANK O. on 09/28/19
Very good experience. Ellen in the office was friendly and helpful in scheduling the appointment and working with us on the installation appointment. Charles showed us the benefits of the Kenetico system compared to an electric system, tested out water and there wa...
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Very good experience. Ellen in the office was friendly and helpful in scheduling the appointment and working with us on the installation appointment. Charles showed us the benefits of the Kenetico system compared to an electric system, tested out water and there was no pressure to buy on the spot. We appreciated his consultative approach and made our buying decision and he assisted in getting us scheduled when we were available. Cody the installer was great. He did a first class job on the installation and took the time to explain how the system works. I would highly recommend this company.
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By AAA S. on 09/27/19
American Water installed a water softener system at our location. Sooo much better tasting water. It was quick and simple and very competitive pricing.

By Holly M. on 09/25/19
My family recently moved to a small town in central Texas. The city is working hard to update their outdated water system and dreadfully old pipes, but it will take some time. Meanwhile, the water can often come out of the faucets brown! We knew we needed a prem...
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My family recently moved to a small town in central Texas. The city is working hard to update their outdated water system and dreadfully old pipes, but it will take some time. Meanwhile, the water can often come out of the faucets brown! We knew we needed a premier water treatment system to deal with this. We researched different water filtration companies and chose American Water. We've had the system for almost a month, and we are so glad we chose American Water and their Kinetico water filtration system. On install day, two installers came out and had us up and running in one day. Chan was so patient to explain everything to me and show me how to do everything from regular usage to the system maintenance needed, especially in our particular situation. Jason came out two weeks after install day to do follow up water testing and to go over any questions I had. I asked Jason to show me again how to do the maintenance process again. I learned how to turn the system to "bypass," bleed the pressure off, unhook the filter and casing around it, and clean the filter. Jason showed me the whole process from start to finish and let me try it myself. I wish I was a more mechanically-minded person, but Jason is a very kind and patient person! We were both astonished how dirty the filter was in just two weeks, but the filter rinsed completely clean with a hose! This is such a money saving feature! Most companies require you to replace it, not rinse it, every time you need to change the filter which can get very expensive in a hurry! Jason even came out again the next week to help me determine how often I should rinse out the filter and to have me do the whole process one more time to make sure I was comfortable with it all. I'm writing this review a week after that and after doing everything myself successfully! Keep in mind, most of you will only need to do this every couple of months or once a quarter or so. You won't need to rinse the filter every week or two times a week like I will. However, it's nice to know you will get recommendations and hands on instruction for your specific water filtration system and for your household's specific needs. I'm sure I will need to buy a new filter at least once a year, but I don't know of another company that has rinse-able filters or filtration systems that don't require daily "down-times" when the system cleans itself. Most of the competitors had their mandatory clean outs set for 2 am, and those systems seem to use a lot of water for each daily clean cycle. Even if I was able to pick the time that worked best for my family, I didn't like that option. If someone in my family gets up in the middle of the night to go to the bathroom, or to get a drink of water, or is sick, no one has to wait for the system to quit cleaning itself before using the water. Another nice option is American Water's payment options. Premier water systems are not cheap, no matter which company you choose. Even after installation, you will eventually have to replace filters or buy salt for water softeners, etc. Having multiple payment options for installation, including financing, takes the financial worry away. (When we have good photos to share I'll add an update and photos to this post, if possible.) In the meantime, check out the YouTube videos about Kinetico water filtration systems or call Jason!
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By SKIP J. on 09/13/19
We called American Water on the recommendation of a neighbor who has the. Kinetico system and is very happy with it. Charles C**** came to our house and gave us a professional overview of the system and and answered all of our questions. The estimate was fair and w...
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We called American Water on the recommendation of a neighbor who has the. Kinetico system and is very happy with it. Charles C**** came to our house and gave us a professional overview of the system and and answered all of our questions. The estimate was fair and we liked the idea that installation was done by an American water technician. Travis did a nice job on the installation. The improvement from the awful hard water we had before was quite noticeable.
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By LOUIS D. on 09/11/19
The work was fast and complete. All was explained to us and a bonus facet was add to wash our vehicles. The one before this upgrade lasted 31 yrs so looking forward to another 31 yrs or more if I live that long. Really pleased how it looks in our garage. Thank you

By MARK P. on 09/09/19
Excellent service and product

By RAJA J. on 09/03/19
Great product and Great Service. Love supporting a family owned company.

By JOEL B. on 08/28/19
great service!

By KATHLEEN P. on 08/27/19
I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did...
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I was very impressed with the sales process as well as the installation. I have only had my system for a few days, but everything is working perfectly. One thing that stood out to me is that the sales associate, Romaldo, sold me the system that I needed, and did not try to push the more expensive systems on me (which I would not have bought anyway). He listened to my needs, tested my water, then sold me the system that was right for me. The installation was professional and everyone has been very friendly and helpful. I would highly recommend American Water! I found them through a Google Search and read all of the reviews, and I can tell you they lived up to their 5 star reviews!!
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By ELIZABETH L. on 08/27/19
Great company and great service.

By NANCY D. on 08/23/19
In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I ...
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In College Station, there are only two options for RO water. 1) Get your bottles refilled at the local RO water shop. Or get the local RO service which offers old outdated and high-maintenance equipment which you have to have continually serviced. I just knew I wanted something better. I actually purchased a cheap RO system online and tried to find someone to install as I didn't feel confident doing it myself since a lot of these systems even installed by professionals have leak problems. Then I found the Kentico K5 RO system and fell in love with it. I had to have it. Yes it is not cheap. But it is known to have a long life span and seems better than any on the market. But no one in town offered it. I called the closest authorized dealer and they would not come to College Station. Don't blame them: why go so far just for one customer? But not to give up there I called the next closest: American Water in Round Rock. Not only were they ready and willing to come all the way to College Station, they also gave me a significant discount off a reasonable price on the system for someone local. They gave me several significant free items with the system too. They did not charge for installation and they did not charge for coming out to College Station. They pledged that they would be there to support me as if I was a local customer. All unexpected. (I had read reports of other companies gouging the price up on just the system for their local customers due to lack of competition. So I did not expect to get everything including delivery and professional installation and the free items and the couple of optional extras I purchased for half the price that Amazon charges for just the kentico basic system that you are on your own to install. I highly recommend this company. They said that College Station would be as far as they would go but if you are in the radius and thinking about a RO system. Go with American Water. They are great. The water and ice is so pure and clean and tastes like only water. So nice to fill my stainless water bottle with both and it last so much longer than just the cold RO water out of the bottle. So nice not to have to run to the RO store to fill bottles and lug them with my sore post-break arm. The installer was professional and courteous and instructed me on everything. There are also videos online if you forget. I am so happy and thankful every time I take a sip of that glorious pure water the way God meant it to be before man messed up the environment. Also, we got a cartridge that adds beneficial minerals back in. When you go to the RO store with water bottles you don't get that. I compared the water side by side. Only a slight difference in taste with the mineral canister. Not really noticible without a side by side comparison, really impossible to notice. If you don't like it you could always remove the canister if you have super taste buds but I would advise that we need those minerals for our health. So with this system you can get the bad stuff removed and the good stuff added back in. Takes very little room under the sink. If your sink is on an island, installers will say they can't run the line to the fridge but if you already have a line to the fridge it is often (not always) possible to use the existing line to the fridge. I love love love this and it was well worth the investment. Plus if you move you can take the system with you if you want. Just be sure this is understood in your house sell contract. Some people buying the house may offer to purchase it from you. Just make sure you get enough for it to replace your system at your new place.
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By THOAS C. on 08/19/19
No Comment

By Madhavi R. on 08/13/19
Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him t...
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Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him to anyone looking for a dependable water softener and water filtration expert.
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By David H. on 08/01/19
Jason did a great job in explaining the system and options to consider. Never felt pressured or that we were just getting a sales pitch. System was installed within a couple of weeks and we have been very pleased with the results. Would highly recommend Jason and American Water.

By CHARLENE J. on 07/28/19
No comment

By JERRY F. on 07/27/19
Great service....nice people

By Terrence B. on 07/26/19
Jason was awesome! Very informative, everything went exactly as he told us it would. Love the water now!
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Charles C
Rating:
39 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(69 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(61 total reviews)
Brittney T
Customer Service Rep.
Rating:
(43 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(43 total reviews)
Jason W
Customer Service Rep.
Rating:
(32 total reviews)

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