Donald was not only prompt, but very kind as well.Upon arriving , he immediately addressed the issues with the water softener and not only changed the filters for me, but also explained everything to me very concisely and respectfully.I would definitely refer him to anyone looking for a dependable water softener and water filtration expert.
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I have been a customer of American Water, who sells Kinetico water purification systems, since 1992. I replaced the reverse osmosis drinking water system this year for an updated model. I was very pleased with the management staff and Laura Elben, who made sure I had the right system for my needs and that I was pleased with the installation. Cody installed the system taking care to pay attention to detail and provide me information on up-keeping the system. He was very professional and took his time to ensure the best installation. I highly recommend American Water and will be a continuing customer of this company. They have provided me timely and friendly assistance for many years.
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We are so pleased! Great customer service! Donny W. was excellent at explaining what we needed and arranging our installation. Chan came to install only days later and did a superb job! The work we needed was extensive, and it was HOT that day, but Chan made it happen. My only criticism is the time frame we were told (4 hours), turned into 8 hours. Regardless, I highly recommend this company!
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Ramaldo and American Water are wonderful. Ramaldo answered all of questions and provided all the answers we were looking for. With easy financing and 12 months same as cash, this was a no-brainer investment into our home and our health. We got the whole house system and from the first glass or water and first shower, I knew we had made the right decision. The water in Hutto is just too hard to go without at least a softener. Call them today, you won't regret it.
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This event started in early May and the first service was 5-10-19. I had called for regular maintenance of my water system. That was the first trip. My system would not cycle. It was serviced and I ordered a new filtration system. The repair did not fix the problem. Two weeks later the new filter was installed and the serviceman left. That evening I discovered the system still did not work. Around May 25 the serviceman came again and worked on the system and left. Later that night I discovered the system was still not fixed. I have now spent over $1100.00. Today on June 3 another serviceman came and. worked on the system and left. When I got home today, I found the system still cycling and dumping water on the ground. Something has got to change. They have made 4 trips here and I still have the same problem and am $1100.00 poorer! This problem has been going on and they can’t wait around to see if it is fixed. I have not had soft water in over a month.
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We purchased a Kinetico water treatment system for our new home. We bought the chlorine filtration system and the water softener. Charles C helped us select this combination of equipment based on the nature of the water in our area and the size of our home. Installation was scheduled and the system was installed in a most professional manner. Although somewhat expensive, our water is now incredibly pure and soft. We have owned water softeners from competitors. None of those other systems purified the water and created such incredibly soft water. Highly recommended.
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