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By JERRY J. on 02/22/21
Great job. Professional team.

By DENNIS G. on 02/19/21
The greatest thing about this company is they give you options, then they make them happ

By CHARLES K. on 02/12/21
Brian and Cole was pleasant to work with. Waited too long for service. It was over two weeks after the office was notified that our old conditioner was leaking before the new unit was installed.

By VANESSA N. on 02/12/21
Simply amazing from start to finish up!

By HECTOR A. on 02/10/21
American Water is a Great Family Business. They provide Top of the Line Water Systems at competitive prices. Their service is very professional and courteous. The water in my whole house is being treated and my personal test after installation shows the same level ...
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American Water is a Great Family Business. They provide Top of the Line Water Systems at competitive prices. Their service is very professional and courteous. The water in my whole house is being treated and my personal test after installation shows the same level of filtration as a Brita or Pure Filter. The Reverse Osmosis in the Kitchen is providing Great Tasting Water, no chlorox, no lead, no alchaline or acidous residues. I should have purchased a real eater p rocessing system years ago instead of dealing with over the counter units and throw away water softeners.
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By GARY M. on 02/08/21
Everything done was completed in a professional manner. Very happy with the service.

By KRISTL E. on 02/07/21
Erin and Dustin, with American Water Care, were wonderful! Both very kind and knowledgeable on their products. Would highly recommend!

By CAROLYN R. on 02/06/21
Very responsive, professional, and courteous. Definitely recommend!

By ANDREW C. on 02/04/21
Seems to be working a ok, our salesman very friendly knowledgeable not pushy an easy to talk to he also installed the system all I can say is he is outstanding

By ALEX F. on 02/03/21
The service from American Water could not have been better. From the first phone call we placed for a free water test all the way through the installation of our softener system and RO under sink system, everything went perfectly. We now have what is needed to co...
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The service from American Water could not have been better. From the first phone call we placed for a free water test all the way through the installation of our softener system and RO under sink system, everything went perfectly. We now have what is needed to combat the hard water in Round Rock and provide our family with clean drinking water that tastes great. We are extremely happy!
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By JASON F. on 02/01/21
American water has been a blessing to myself and my family. Mr. Watson came in to our home and took back a water sample to the lab. He did a thorough analysis and recommended a system that is rock solid. The water is so soft now and the chlorine smell is gone. I hi...
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American water has been a blessing to myself and my family. Mr. Watson came in to our home and took back a water sample to the lab. He did a thorough analysis and recommended a system that is rock solid. The water is so soft now and the chlorine smell is gone. I highly recommend Mr. Jason Watson and the American Water family to anyone.
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By STEPHEN W. on 01/28/21
This is my 2nd water softener with American Water. Essentially it is the same system as before. Why? Because it is so darned good! American Water also provided all the service and salt for my first system. They make it so easy. They are always friendly and easy to ...
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This is my 2nd water softener with American Water. Essentially it is the same system as before. Why? Because it is so darned good! American Water also provided all the service and salt for my first system. They make it so easy. They are always friendly and easy to work with. I've always been happy with my system and with their assistance since I first purchased one of their systems years ago. Kudos to Dustin and Dustin, one of which provided service on my system, and the other for the installation of the new system. They were very helpful in providing information for obtaining the new system and educating me on caring for the new one.
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By RUDY A. on 01/28/21
We have been very pleased with the service we have received from American Water. We experienced some issues with our water softener system and the technicians assigned to our job order were very knowledgeable, helpful, and professional. We are thankful for their pr...
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We have been very pleased with the service we have received from American Water. We experienced some issues with our water softener system and the technicians assigned to our job order were very knowledgeable, helpful, and professional. We are thankful for their prompt responses and excellent customer service. Thank you!!
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By JEFF D. on 01/25/21
The team from American Water provided me with excellent, professional service for the purchase and retro-fit installation of a new Kinetico water softener and filter.

By RON H. on 01/21/21
no comment

By JOHN H. on 01/20/21
Charles did a great job of explaining all the different types of options I had for the house. Since the system is connected to a well, having the option for UV as well as the water softener and K5 home water filtration, gives me ease for my family and friends to ha...
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Charles did a great job of explaining all the different types of options I had for the house. Since the system is connected to a well, having the option for UV as well as the water softener and K5 home water filtration, gives me ease for my family and friends to have safe and good tasting water to drink. American Water and Charles did a great job and the install was very quick and efficient. They are a great company and Charles was very knowledgeable and helpful on the best systems for what your house needs. Great company!
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By BRITTNEY K. on 01/18/21
We are 100% pleased with our experience with American Water. Jill’s abundant wealth of knowledge and extremely pleasant attitude made the process very smooth. I had a lot of questions about the equipment we would need and how it works, and she was able to answer ...
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We are 100% pleased with our experience with American Water. Jill’s abundant wealth of knowledge and extremely pleasant attitude made the process very smooth. I had a lot of questions about the equipment we would need and how it works, and she was able to answer everything thoroughly. She was able to meet our needs without selling us equipment we didn’t need, which was much appreciated. A big thank you to Jill and American Water for everything!
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By JACOB D. on 01/16/21
no comment

By KENNETH M. on 01/15/21
From the moment we met your representative Jill to the install by Austin, professional. Excellent customer service at all turns.Thank you for arriving on time, completing the job as indicated and leaving the area cleaner than you found it. Win! Win! Thumbs up!

By SHARIF M. on 01/13/21
We had a great experience all around. Our old system (approx 20 years old) had stopped working, my husband went in and talked to American water and was greeted by friendly knowledgeable people and it was evident that we needed our old unit replaced. They schedule...
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We had a great experience all around. Our old system (approx 20 years old) had stopped working, my husband went in and talked to American water and was greeted by friendly knowledgeable people and it was evident that we needed our old unit replaced. They scheduled an appointment that was convenient for us, arrived promptly and efficiently replaced & removed the old unit. The installation crew were quick and did a good job explaining the system. We will definitely recommend American Water to friends & family.
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512-388-0022

Select any employee to see all their reviews.

Charles C
Rating:
46 total reviews!
Erin J
Rating:
9 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(144 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(91 total reviews)
Jason W
Customer Service Rep.
Rating:
(50 total reviews)
Kevin A
Customer Service Rep.
Rating:
(13 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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