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By APRIL G. on 07/31/20
I just purchased my second Kinetico softener after 10 years and the process was quick, easy, and my water is better than ever. The team is responsive even after hours and all work was done flawlessly. Highly recommend!

By CLIFF A. on 07/21/20
Always very responsive and knowledgeable. Romaldo and David took the time to explain the products and processes. Great customer service from beginning to end.

By ANGEL G. on 07/16/20
The whole crew were professional and courteous. They have a lot knowledge about the equipment. After installing the equipment an excellent briefing on how to properly maintain the equipment. Thank you . I will recommend this team to anybody that needs the service. Good job.

By RON C. on 07/13/20
Salesman was very professional and knowledgeable. Listened to our needs and suggested the right solution, not the most expensive one. Installer seemed to know his stuff and provided a lot of helpful information for us to get the most out of our system. Softener and...
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Salesman was very professional and knowledgeable. Listened to our needs and suggested the right solution, not the most expensive one. Installer seemed to know his stuff and provided a lot of helpful information for us to get the most out of our system. Softener and filter are operating well. All in all a good experience.
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By BILL H. on 07/13/20
I have water softener and reverse osmosis systems purchased from and installed by American Water. Their service is most commendable. Jon Marie in the Dripping Springs store was very helpful in getting replacement filters for me. Technician Andrew resolved an iss...
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I have water softener and reverse osmosis systems purchased from and installed by American Water. Their service is most commendable. Jon Marie in the Dripping Springs store was very helpful in getting replacement filters for me. Technician Andrew resolved an issue with the R.O. system in short order. These are great people to do business with!
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By PEGGY B. on 07/09/20
Couldn't be happier with the service. Cody did a tremendous job; clean, careful, and timely. Some may say the service is pricey but like most everything else in life you get what you pay for; in our case it was more than worth it. One of the best decisions we made ...
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Couldn't be happier with the service. Cody did a tremendous job; clean, careful, and timely. Some may say the service is pricey but like most everything else in life you get what you pay for; in our case it was more than worth it. One of the best decisions we made for our new house. Thanks, American Water.
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By MICHAEL R. on 07/09/20
After much research American Water won our business based on their non electric water softer and customer service. Our Territory Manager Romaldo and VP Jennifer went above and beyond to ensure my satisfaction. As far as water systems they all perform the about sa...
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After much research American Water won our business based on their non electric water softer and customer service. Our Territory Manager Romaldo and VP Jennifer went above and beyond to ensure my satisfaction. As far as water systems they all perform the about same function but the family owned business like American Water makes me feel like more important not just another sale. I had multiple quotes and the Kinetico stats had the most efficient and lowest waste. Win, Win! Thank you American Water!!!
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By JAY G. on 07/08/20
Very expensive but great service!

By RICK P. on 07/07/20
Excellent service, installing a new water softener system. Installer was efficient, respectful, answered all my questions, gave easy to understand insructions, and totally cleaned up after himself. I was very impressed. Highly recommend this compMy!

By DERRICK M. on 07/07/20
Jason came out and was very professional and helpful. Installation crew did a great job!

By JIM P. on 07/07/20
"no comment"

By JOHN H. on 07/01/20
Brittney was great! Install crew was also cool, and helpful. Definitely worth the price... they are upfront and honest.

By EMILY S. on 07/01/20
"no comment"

By JAMISON P. on 06/28/20
Company has been very responsive and professional in lining up a rep to help us. Our sales rep, Jennifer, was fantastic to work with, great energy, great recommendations, great listener, and we are very happy with her help and the products we purchased from them to...
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Company has been very responsive and professional in lining up a rep to help us. Our sales rep, Jennifer, was fantastic to work with, great energy, great recommendations, great listener, and we are very happy with her help and the products we purchased from them to filter both our office building and our house. Would definitely recommend them!
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By DUSTIN J. on 06/25/20
We are very pleased with our experience with American Water and with our new kinetico system. We just moved into a new construction home in a neighborhood and we got our first contact from them about a month before we closed. At that time we weren’t interested, w...
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We are very pleased with our experience with American Water and with our new kinetico system. We just moved into a new construction home in a neighborhood and we got our first contact from them about a month before we closed. At that time we weren’t interested, weren’t sure if we needed one, decided to wait and see. Upon moving in, yes, we do need one. But the cost of these things really scares a first time homeowner that just spent ALOT of money buying this house, so we didn’t jump right away. Of course we have the other companies that come knocking and trying to pressure you into buying their systems. American Water never once came and knocked on our door, or kept calling or emailing which I REALLY liked. My thinking is: I know you exist, if I want to go with your product I will, I don’t need you to try to talk me into something after I say no multiple times, so this was one reason we liked American Water as they did not at all make me feel pressured. After getting some opinions and researching other companies and prices, I reached out to American Water asking for someone to come talk to me about my options, and Romaldo came the next day. He was so nice, professional and polite. Explained everything, broke down the prices on all the systems and left without making me feel like I had to make a decision right then and there. I recommend him 100% as the sales rep you’d like to work with. He answered All my questions by text and email Over the next week and then got us scheduled for our complicated installation. Go figure we buy a new house in a city that absolutely needs a water softener and my house isn’t at all set up to be prepared to receive one. Even with this expensive installation, and we chose the most expensive water softener system, it was STILL cheaper than other systems. We’re absolutely satisfied with our experience and happy we chose American Water.
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By MONTESSORI S. on 06/24/20
Very pleased with our water system! It tastes great and Mr. Jason Watson made the decision easy by clearly explaining my options. Mr. Watson was professional, courteous, and delivered on everything he promised. I couldn’t be happier!

By AMY LINH N. on 06/21/20
Love their system. I am the pickiest person when it comes to drinking water. I have never been able to drink any water that was Fuji water until now. Their reverse osmosis system hands down is the best. Worth the money! And their service is amazing to top it all o...
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Love their system. I am the pickiest person when it comes to drinking water. I have never been able to drink any water that was Fuji water until now. Their reverse osmosis system hands down is the best. Worth the money! And their service is amazing to top it all off. Wouldn’t consider any other system
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By BERT J. on 06/19/20
Easy to deal with and I think a good deal.

By GRACE B. on 06/19/20
no comment

By JILL H. on 06/16/20
We were referred to American Water by the builder of our new home, Mark Reynolds. Romaldo, our service rep, was very knowledgeable, professional and courteous. After learning just how hard our hill country well water was, we made the smart choice to have the water ...
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We were referred to American Water by the builder of our new home, Mark Reynolds. Romaldo, our service rep, was very knowledgeable, professional and courteous. After learning just how hard our hill country well water was, we made the smart choice to have the water softener and reverse osmosis systems installed. Romaldo got us scheduled for installation in a very timely manner and Colby, our installer, got everything in working order in a matter of hours. I highly recommend American Water, Romaldo, and Colby for your water softening needs!
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Charles C
Rating:
42 total reviews!
American Water T
Customer Service Rep.
28 Years
Rating:
(109 total reviews)
Romaldo G
Customer Service Rep.
Rating:
(79 total reviews)
Brittney T
Customer Service Rep.
Rating:
(48 total reviews)
Donny W
Customer Service Rep.
4 Years
Rating:
(44 total reviews)
Jason W
Customer Service Rep.
Rating:
(43 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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