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By larry b. on 05/07/18
Dominick was extremely professional, courteous and knowledgeable.

By Erin D. on 05/07/18
Timely. Professional. Thorough.

By Fran B. on 05/04/18
This is not a company I would ever recommend to anyone. I should have stopped giving them chances a long time ago. They continue to send different technicians and each makes it seem like everything will be ok until it just isn't. They can't even manage their own te...
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This is not a company I would ever recommend to anyone. I should have stopped giving them chances a long time ago. They continue to send different technicians and each makes it seem like everything will be ok until it just isn't. They can't even manage their own technicians. Customer service does not exist unless repetitive apologies count instead of action. They miss appointments, don't return calls, and truly haven't fixed everything they've charged me for. I am upset that they wouldn't cancel my maintenance over the phone. They said I had to write an email. Very inconvenient. Will be happy when I'm an ex-customer. Couldn't even get management to call me back to discuss. Plenty of other same services out there - they lost my business due to their inability to fix my issues and their lack of response or concern.
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By Fran B. on 05/04/18
zero stars. worst company to do business with ever. Lot's of promises but no delivery. Customer service has their apology speech so scripted - they've probably said I'm sorry so many times. Multiple technicians did various jobs. 2 in particular ended up costin...
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zero stars. worst company to do business with ever. Lot's of promises but no delivery. Customer service has their apology speech so scripted - they've probably said I'm sorry so many times. Multiple technicians did various jobs. 2 in particular ended up costing us more money because their "fixes" broke other things. One of them actually did a bum repair with his own parts and took the check himself so American Vintage lost out on over $1K . And we lost out because the job was never done correctly. Tried to speak with owner or manager multiple times. Never happened. Only time I ever spoke with management was prior to our first job. He was eager to win our business then. Stay away from this company. They do not know what they're doing and even admitted it once when they said they were going through some major internal changes. I never felt like a customer. I felt like an inconvenience. Don't trust this company to do your repairs.
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By Mike L. on 03/14/18
Got a same day appointment for our clog. Lester was great and fixed our problem! Very happy!

By Mike L. on 03/13/18
We had a bad clog in a sink in our bathroom. We were losing hope on it and called American Vintage. They sent Lester out the same day. He was very nice and informative. By this time we had standing water, it wouldn't go down at all. He worked hard on it and didn't ...
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We had a bad clog in a sink in our bathroom. We were losing hope on it and called American Vintage. They sent Lester out the same day. He was very nice and informative. By this time we had standing water, it wouldn't go down at all. He worked hard on it and didn't give up and completely cleared our clog. The water goes down perfectly ever since. He was a real life-saver and pleasure to deal with! Much thanks to Lester for the great job!
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By Eric Z. on 03/07/18
Mike our technician did an amazing job installing our SpacePak. He was extremely informative each day of the installation, was exceptionally clean and everything worked great! Would highly recommend this company if you have an older home.

By jim d. on 03/01/18
I asked for a site visit to evaluate my existing heating system. Matt stated he was to fix my system. I stated it was not broke, I wanted to have it updated. He said I would need an estimate and a designer to build the system. he then went on about the year mem...
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I asked for a site visit to evaluate my existing heating system. Matt stated he was to fix my system. I stated it was not broke, I wanted to have it updated. He said I would need an estimate and a designer to build the system. he then went on about the year membership plan. I was not interested in a service agreement. By the time he left, I paid the service call fee, which I thought should not be charged since Matt did not do anything but show up and tell me the office should not have made the appointment with him. Also he told about the service contract again. He then called the office and made an appointment with an estimator to come to see my system. When I called too cancelled the estimator visit they asked about the service contract again I got the feeling they are more interested in the service contract then anything else I really do not know what is best for my situation jim dee
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By bill a. on 02/27/18
Remon A. was very professional in his diagnosis of the problems and his solutions. We were happy to benefit from his service.

By john s. on 02/21/18
I Want to commend Victor for the great job he did on our furnace installation.The entire job was done smoothly and efficiently. We encountered a few minor problems but Victor took care of them on the spot.He cleaned up afterwards. We discovered some the pvc pipes w...
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I Want to commend Victor for the great job he did on our furnace installation.The entire job was done smoothly and efficiently. We encountered a few minor problems but Victor took care of them on the spot.He cleaned up afterwards. We discovered some the pvc pipes were not properly glued and Victor took care of that as well. He was friendly and polite and explained everything in detail.I highly recommend american Vintage Home and their people especially Victor.
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By Joe R. on 02/20/18
Brian S. did a fantastic job of quickly identifying the problem with our sump pump. He clearly explained our options and got a new pump installed in a matter of minutes. Thank you again for everything!

By laurence M. on 02/20/18
Overall very dissatisfied. They came when they said they would, did what needed to be done, completely failed to clean up after themselves. This is the second time they have done this. They also tried very hard to sell us something we did not need. And...they writ...
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Overall very dissatisfied. They came when they said they would, did what needed to be done, completely failed to clean up after themselves. This is the second time they have done this. They also tried very hard to sell us something we did not need. And...they write a draft of the review for us! Not a good experience.
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By Noreen S. on 02/20/18
Excellent company and excellent technician. They are skilled, responsive, and very helpful. Use them. Never had any problems. Nothing g but terrific service and helpful knowledgeable personnel.

By erin W. on 02/19/18
(no comment)

By James C. on 02/15/18
My experience is that AVH technicians know a great deal, are courteous and skilled, yet are not acquainted with all the features of the system I have (especially the redundant turn-off and the automatic refill) that AVH sold and installed. If you sell it, it seems...
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My experience is that AVH technicians know a great deal, are courteous and skilled, yet are not acquainted with all the features of the system I have (especially the redundant turn-off and the automatic refill) that AVH sold and installed. If you sell it, it seems to me your people should understand it.
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By James C. on 02/15/18
Andrew was v thorough, and good about explaining what he was doing. Only problem was that when it came time to restart the boiler.the automatic fill seemed not to be working and considerable time was spent trying to figure out what was the problem. Eventually he ...
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Andrew was v thorough, and good about explaining what he was doing. Only problem was that when it came time to restart the boiler.the automatic fill seemed not to be working and considerable time was spent trying to figure out what was the problem. Eventually he discovered that the mechanism had a built-in delay of 45 minutes when the level went so far down (why, I cannot say!) and so eventually it did replenish, everything tested out and he was able to go home. If this is a standard item sold by AVH, it seems such quirky characteristics should be passed along to your technicians so they (and your interested customers) are spared wasting time and energy. His workmanship and knowledge otherwise were excellent.
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By Zdenka N. on 02/15/18
Very professional and fast.

By Holly S. on 02/14/18
We had a leak in the basement from our main sewer line. The line had been rodded by another company just a few months earlier, but it turned out that the job had not been done well. AVH sent Brian S. to our house. Brian is quite knowledgeable. Not only that, he rea...
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We had a leak in the basement from our main sewer line. The line had been rodded by another company just a few months earlier, but it turned out that the job had not been done well. AVH sent Brian S. to our house. Brian is quite knowledgeable. Not only that, he really seems to enjoy his job, which is so refreshing. We appreciated his communication with us throughout the process. He used a video camera to make sure that our line was thoroughly clean, and kept at it until it was. We would definitely recommend Brian to anyone who needs his services.
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By Konrad P. on 02/11/18
(no comment)

By joan r. on 02/11/18
Friendly, knowledgeable and clean
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