By Randy & Stefanie A. on 06/29/20
Great service, price & convenience!

By Victor G. on 05/16/20
Great service, delicious fresh clean high-quality H2O. Thanks American Aqua! :-)

By Victor G. on 05/14/20
American Aqua out of Saline MI is outstanding. We've used their services for water and softener salt for years and had great success. The main factor is the people, weather in the office or our Rockstar delivery Pro, Jason. Rain, Sleet, Heat, whatever nature thro...
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American Aqua out of Saline MI is outstanding. We've used their services for water and softener salt for years and had great success. The main factor is the people, weather in the office or our Rockstar delivery Pro, Jason. Rain, Sleet, Heat, whatever nature throws his way... he is here like clockwork. Great attitude, great human. Through the COVID-19 crisis, he's never skipped a beet. Thanks Jason!
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By Sarah G. on 05/06/20
Adam was prompt and thorough. He explained the options clearly, and best of all, our well water tastes and smells great now!

By Debra L H. on 02/27/20
American Aqua from Saline has been awesome! From Don coming out and speaking with us that our old water softener system, which lasted 21 yrs. needed to be replaced. To Percy coming out and installing the new system in a very professional and timely manner. I would ...
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American Aqua from Saline has been awesome! From Don coming out and speaking with us that our old water softener system, which lasted 21 yrs. needed to be replaced. To Percy coming out and installing the new system in a very professional and timely manner. I would recommend American Aqua to anyone. You are a true customer and not a number. They will stay in touch with you and if you need any help with the system they are there for you. Top Notch Company.
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By Joyce L. on 01/30/20
Had trouble connecting but service was good!!!! I still have a couple of questions, will call office tomorrow. Thanks

By Teresa C. on 01/24/20
Don was excellent. And what a nice guy to boot!

By Patrick O. on 01/09/20
Sean was extremely professional, courteous, knowledgeable and patient (with me bugging him about each step he was taking) while servicing our softener system. Please recognize him for his diligence in going above and beyond to explain each step he was taking and o...
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Sean was extremely professional, courteous, knowledgeable and patient (with me bugging him about each step he was taking) while servicing our softener system. Please recognize him for his diligence in going above and beyond to explain each step he was taking and offering detailed tips as to how to maintain/clean my system. We felt like we were treated like family and it is in part due to employees like Sean.
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By Patrick O. on 01/09/20
I was extremely impressed with American Aqua when they serviced my water softener system. Sean S was very professional, polite, knowledgeable, and helpful. He took the time to explain step by step what he was doing and offered friendly tips on how to maintain and...
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I was extremely impressed with American Aqua when they serviced my water softener system. Sean S was very professional, polite, knowledgeable, and helpful. He took the time to explain step by step what he was doing and offered friendly tips on how to maintain and extend the life of our system. I would (and have) recommend (ed) American Aqua to anyone who needs water softener help as you will be treated like a family member. 5 Starts.
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By Jane O. on 11/20/19
Your response and "listening" ability throughout your company should be used as a model! You are still helping us navigate through a complex system for purifying our water. Thanks for standing by your word when that's not the common mantra these days. We appreciate you.

By Jane O. on 11/20/19
Have had challenges in a rural community to get our water "right"! American Aqua - led by Don - has hung in there with us, tried different options and NEVER made us feel like complainers or that we were asking the impossible. We're on the home stretch of great wa...
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Have had challenges in a rural community to get our water "right"! American Aqua - led by Don - has hung in there with us, tried different options and NEVER made us feel like complainers or that we were asking the impossible. We're on the home stretch of great water and are so appreciative of ALL their efforts!
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By F. P. on 11/13/19
Don is, as the posted review says, truly a five-star employee of American Aqua.

By F. P. on 11/13/19
Don H. took care of a potentially disastrous water problem (leaking parts in the water softener; potential flooded basement). His work was quick, efficient, and competent. He was very personable and let us know what he was doing. Great at instilling customer confid...
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Don H. took care of a potentially disastrous water problem (leaking parts in the water softener; potential flooded basement). His work was quick, efficient, and competent. He was very personable and let us know what he was doing. Great at instilling customer confidence. American Aqua has a true five-star employee in Don. Thanks for the great job you did for us. All the very best!
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By Ansley M. on 11/06/19
Amazing service and very helpful employees!!

By Karen W. on 11/05/19
Five stars for Christian

By Chris R. on 10/11/19
Our driver CJ does a great taking care of our water needs. We have a very large team hear and whether it's during summer or winter there are never any issues with ensuring we have the proper amount of water on hand considering our usage us up and down throughout t...
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Our driver CJ does a great taking care of our water needs. We have a very large team hear and whether it's during summer or winter there are never any issues with ensuring we have the proper amount of water on hand considering our usage us up and down throughout the year. CJ is very professional and friendly with our team members around the office. His prompt and consistent delivery schedule makes it easy for us to know when to expect our water delivery on a weekly basis.
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By Travis r. on 10/11/19
very personable did his work well

By Colin F. M. on 10/11/19
very personable did his work well

By PAM H. on 10/11/19
CJ does a great job delivering to our location. Gets in and out without disruption to my busy day. Tell him I appreciate him!

By PAM H. on 10/10/19
This gentleman is always so helpful. Carry's the bags of salt into my downstairs room for me and piles them up. The company is very very good and I recommend them to everyone,
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Select any employee to see all their reviews.

Don H
35 Years
Rating:
12 total reviews!
CJ K
Rating:
12 total reviews!
Nancy M
Customer Service Rep.
Rating:
(3 total reviews)
Percy O
1 Year
Rating:
(9 total reviews)
Adam B
5 Years
Rating:
(8 total reviews)
CJ M
20 Years
Rating:
(7 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Aqua, LLC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at American Aqua, LLC. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CJ M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
7 total reviews
I have worked in the water treatment industry for 20 years, in the service, installation, & testing divisions. I am also a WQA-Certified Installer.
By Steven M. on 10/02/19
CJ is a wealth of information and helped me order BIRM so I could re-bed my Iron Filter my self, I had a few technical questions and he answered all of them so I could do a professional job and save some hard earned cash of which I love to take CJ to lunch !!!!! No...
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CJ is a wealth of information and helped me order BIRM so I could re-bed my Iron Filter my self, I had a few technical questions and he answered all of them so I could do a professional job and save some hard earned cash of which I love to take CJ to lunch !!!!! Not many customer service oriented guys left and he is ONE GOOD GUY!
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By Richard A. on 09/28/19
CJ was polite and very efficient in his work.

By Donna K. on 09/26/19
No comment

By D D. on 09/24/19
CJ was great! He installed the new softener and answered all my questions and showed how to operate it with my few questions. Thanks! He always does great work!

By D D. on 09/23/19
I have used American Aqua for many years and they have always provided me with quality service. CJ does an excellent job always!!! Yeah CJ!

By Lillian E. on 03/06/18
CJ installed 2 water coolers and a reverse osmosis system at my business. He did a great job and was very helpful in describing the systems and how the contract worked. He has since followed up to make sure we are happy with our equipment and has come and serviced ...
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CJ installed 2 water coolers and a reverse osmosis system at my business. He did a great job and was very helpful in describing the systems and how the contract worked. He has since followed up to make sure we are happy with our equipment and has come and serviced it as well. Very professional and super nice! American Aqua is a great company to deal with and has super friendly employees, CJ being one of them!
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By Kelly Z. on 02/19/18
Nancy and CJ at American Aqua are awesome! Nancy was super helpful and knowledgeable as she shared the process of choosing the water system that would be best for our needs. She came over on a day where our son was a little sick, and we hadn’t slept well the nig...
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Nancy and CJ at American Aqua are awesome! Nancy was super helpful and knowledgeable as she shared the process of choosing the water system that would be best for our needs. She came over on a day where our son was a little sick, and we hadn’t slept well the night before so we weren’t sure how the visit would go! Nancy was so warm and kind, that our toddler felt so comfortable despite being sick and he even wanted to show her his toys! When she returned for the final paperwork, it felt like one of his aunties came by—so easy. CJ was also a super friendly person, and worked quickly despite our cramped cabinet. He even let our son peek at his tools! After the install, when I had a question about the bubbles in the water (a natural occurrence), Nancy was very prompt and knowledgeable in her response. I cannot recommend them enough!
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